I had literally the worst dining experience of my life at this Chili's. I wish I would have filed a major complaint, but that's not really my style. Let me start out by saying I was a server for 8 years and have worked in 3 different restaurants, including a chain. The management here has their head up their ASSES!!!!
We went to dine here on Veterans Day (not realizing there was a special offering FREE dinners to veterans). We were quoted a wait time of 45 minutes for 6 plus a high chair. This group included an 8 year old, a 3 year old and a 1 year old. We were apprehensive, but didn't want to load the kids in the car again.
We waited in the bar area, where over half the tables were empty. I asked if we could sit there, or why the tables were not seated, and they said they were under - staffed...on a night with free specials...awesome. Also, half of the tables in the dining room were open due to not having enough servers. Not good planning in my opinion.
After an hour of waiting, I went to check on our table. They said it should be open any minute, and not to worry. In the meantime, a couple enters the restaurant and sits in the bar at an empty table... the bar server explains that there is a wait and all tables should be seated by the hostess, but that she would check. I see the manager (who is helping behind the bar) tell her to just let them sit. Meanwhile there are at least 30 people waiting, most with children, at the front waiting INCLUDING MY FAMILY. I am getting really heated now..
Another half hour goes by, so I check in again. They told me they buzzed our buzzer and called our name in the bar area with no response. I heard names being called, anxiously awaiting to hear mine. Let me tell you, no one called my name.
So now they make us wait another 15 min to sit down because we "didn't answer when called." We have now been waiting for 1 hour and 45 min and are seated at 7:45pm (15 min before my son's bedtime).
As soon as we sit down we place our order because our kids are cranky and starving. Another 40 min goes by. Surprise surprise, our food was not rung in. I am now at my breaking point. After speaking with management, they finally get the food rushed out to us...but somehow they forget my entree, a California Flatbread... so I wait YET ANOTHER 15 min for an undercooked, rushed flatbread.
I obviously call for management again and explain that this night has been absolutely awful with one thing after another.
She apologizes and brings me the bill. All that she did was comp the flatbread. Like, are you kidding??? I'm telling you how fricken awful this is and that is your way of apologizing? I do not expect things comped, or even want it, but I was just blown away. I left the restaurant at 9:30. Exactly 3.5 hours after arriving. Needless to say I will not be going to Chili's again, no matter how good the food is. read more