We hadn't been here in a while, had good experiences in the past years ago. Ordered an appetizer & drinks, servers were very friendly!!! Drinks came & ordered meals then. Appetizer came probably 20-30 mins after ordering. Manager felt they took too long so he gave us the appetizer which was very nice & showed they care about their customers & not just working for a paycheck!!! Thanks for the great service & great food!!! read more

I was at chilis last night and I wasn't very pleased with the brunette girl at the hostess stand. She was vaping multiple times while working and while I was there. I found that very unprofessional and weird in a restaurant setting. She also had an attitude that came off very rude and annoying which was very uncomfortable. I am hoping that the management can look into these disappointing circumstances. I hope that moving forward the staff can be reminded abount being professional and maintaining a positve environment for guests. read more

Being a franchise you would think all Chili's are the same, but we have never had such poor service as we did here. There are 10 people working, possibly 10 customers at 5 tables, still had to ask for silverware after our food came and then get the salt/pepper shakers. Customers entering/exiting receive no farewell/come again/have a nice day nothing. Just not sure what customer service is coming to. This place makes me only want to tip $1! Food is ok, ambiance is ok, service lacking. Forgot the picture, but it was just a burger and nothing special about it for sure. read more

The food is great hamburgers, and fries. I think it was a quarter pound or burger. That chips are awesome. In the salsa. I just love the place. Good food for a good price. read more

waited mad long, also yall charged for the games even tho i didn't consent to paying for it.

I ordered the Chicken Crispers with Honey Mustard, a Coca Cola and for dessert I got a Molten Chocolate Cake and it was all good! The service was so great! The ambiance is a relaxed environment and somewhat busy! read more

The food was delicious, we went here on a busy Saturday evening yet our waitress was very attentive , refilled our drinks on time, and was so nice. she never made us feel rushed and helped us out with the bill . Her name was Kelsey and she was fantastic!! so nice. read more

The service was about a 8/10. I ordered the burger with fries and chili but it didn't taste very good. The burger honestly didn't taste like anything. There was also kids running around tables. It was pretty cheap though. read more

Chili's - Just Bacon Burger* - American Near Me - Muncie, Indiana

Kelsey was the best waitress. The food was good. The 3 for me was only $10.99 which made a great price for a sit down restaurant

We love Chili's !!! I've got Celiac Disease and found out I can't eat anything I want too. Yes ~ most meat is on my list but just meat is expensive. I still highly recommend Chili's for normal people. read more

Chili's - American Near Me - Muncie, Indiana

I didn't have high expectations for this dining experience since it is a chain restaurant, after all. However, I did not expect to spend so much money on drinks that had so little alcohol in them that I felt I needed to order a direct shot on the side of them to add to said drink to have any point at all. And I had just come from a very young man's funeral so I needed a strong drink. The second drink was suggested to me by the bartender and I told him I was afraid it might be too sweet so he served it to me and then told me if I didn't like it I didn't have to finish it. Well, I didn't like it and I did not finish it. But I was still charged nine dollars for it?! Not impressed. read more

Chili's - American Near Me - Muncie, Indiana

Dont go to Chili's Grill & Bar was there an hour before we got out food, and then want to be shitty when we say something, wonder why we dont go there very often once every 2 or 3 months maybe, and most likey will be long before we go back Seating time was 513 Took more then 55 minutes to get our order placed and food Left at 6:41pm read more

Chili's - We walked in right after this time and there is always 5 of us - American Near Me - Muncie, Indiana

best service and food i have EVER EATEN. my friends and i yearn for the chilis whenever we are away. the lighting in the restaurant makes me feel cozy and warm, like i have been transported to a new world. read more

Went in today to eat lunch today to be greeted by the manager upon walking in the door who informed us that the restaurant was on a 10-15 minute wait so they could clean tables and sections. Following her telling us that, 2 servers walked up and stood there talking to her. Upon seeing that, we decided that waiting for tables to magically clean themselves was not in our interest. As a server myself, a restaurant should only go on a wait if the kitchen is overwhelmed or sections are full. Do better, get better servers, something. Chilis is good but the Muncie location always ruins it. read more

Little too overcooked for me but that's pretty standard but what was wonderful was that our meal was comped and we really don't know why because we never complained about anything! So thank you!! read more

Chili's - Bacon Cheeseburger and fries - American Near Me - Muncie, Indiana

I've been coming here since they opened. The chips and salsa are the best! It's one of my favorite restaurants. I do wish they would update the bathrooms. read more

Hands down the worst customer service I have ever experienced - and with speaking to a manager! I ordered at approximately 5:23 PM, and waited an hour outside for carry out, only to be told that I needed to wait an extra 30 minutes for them to re-make my order after the manager canceled my order, and I should have called and let them know that I was here. Apparently there's a difference between Curbside, and Carryout - with curbside you enter the make and model of your vehicle, which shouldn't matter anyways as about a week ago, a server was bouncing between cars to make sure everyone was taken care of - which is what should happen regardless of how you order. Apparently my order was ready by 5:54 - good to know! Still waiting, I called at 6:21 and asked to speak to a manager, telling her I would wait longer and to not cancel my order, and again at 6:28, and was belittled over the phone and yelled at saying she thought I wanted to "cancel" my order and that it was already in the trash. I hope to never return - considering I patron this establishment at least two times per month. As a small business owner, I won't accept this level of customer service. The customer parked next to me "Kevin", called on my behalf to speak with said manager at 6:08, and again after 6:30 since his meal was overdone from sitting in the warmers too long, and as he had to wait awhile too. That's when Muncie Police pulled up because of "belligerent customers" in the parking lot. I've never been belligerent in my life! The manager blamed "it" on being busy, to Kevin. Being busy does not explain rudeness. Kevin offered to pay for my meal - she said for him to do that, since she wasn't going to deal with me. Upon returning from speaking with the manager inside, Officer Qualls said, "Don't shoot the messenger", that she would not be making my or my employee's orders, and she was going to refund Kevin's order to his card. To which he called again to inform the manager that this was poor service, that he wanted to set an example for how you take care of customers, regardless of what is happening in the world. I drove away, because apparently at 5'5", I looked threatening to the manager, and didn't want a police record over poor customer service, and still tipped the curbside server $20 for having to dealing with that "manager" on a day-to-day basis. Corporate - you should evaluate the "leaders" of your establishment to ensure quality customer service, and perhaps training! I've had better experiences at Taco Bell. read more

Chili's - American Near Me - Muncie, Indiana

I went in during the Corona Virus debacle so I had to order take out. Samantha delivered my food and was amazingly pleasant. I will return!

This place is filthy, shoes stick to the floor Food taste like it came from a box from the freezer Over priced for quality read more

We had avoided this place because of service issues the last few times we were there. Today Brittany was our server. Service and food were great and I am sure it will not be so long before we go again. read more

The service was slow. We are patient, and we understand a lack of staff, so we didn't worry too much about the speed. The food was average. The biggest problem I had with the meal was the "upgraded" street corn. It's an up charge for a sprinkle of seasoning and a dash of cheese you need bifocals to see. The pictures in the menu were VERY misleading. Honey Chipotle Chicken Crispers and Brisket Burger were the stars of the evening. The Cookie Skillet was "crafted by the hands of God(s)." El Presidente Margarita (classic flavor) would only serve one term at The White House. Overall, not the worst experience, but certainly not the best. Company was the highlight of the evening. read more

Chili's - "Upgraded" Street Corn - American Near Me - Muncie, Indiana

I have never been more discusted as I am right now. The food was not edible. I ordered the three way fajita's. Steak, Chicken, and Shrimp with no peppers. This steak was so RAW! The manager told me that it's "medium well". Uh no. I am so discusted! Oh and we ordered chips and salsa they never came out. Ended up leaving instead of getting them remade. Nope. I will be contacting corporate. read more

4:23 on a Tuesday. Slow as was expected. What wasn't expected was to be told 5 minute wait to be seated. There were more waiting to be seated than there were dining. Just wow. Hadn't been in years cause poor service. Still poor service! read more

Always short handed stopped in at 430 on a Saturday afternoon and was told it would be a 25 minute wait. There were 11 people in the seats and only 1 waitress. Maybe hostess should help out as well as cover the job of telling people to have a seat read more

The food was so good and all of my friends was happy with the food and the workers especially Hattie smith WE LOVE CHILI'S

As a college student I frequent this Chili's! I only do carry out and never dine in. The website is very easy to use and as a rewards member, I often cash in on free desserts and other great deals! However they're not the most timely and I've had a few instances of waiting up to 15 minutes for my food to be ready even after the time given to me. But for the most part , especially when I choose the carry out option, they're on time! I will say though sometimes the food is hit or miss. I always order the same thing so I notice when it's not quite right. I've had a few instances of my food being cold or soggy. But for the price I'm usually pretty satisfied! read more

The wait to even order our food was 30 minutes and it took 30 minutes to even get our food.When our food came my dads steak was leaking blood still. read more

Went to chili's had to wait to be seated, ask for specific area to sit, placed in a total different area. Questioned hostess, she said they had to change are seat due to waitress being late. Got menus but that was the end of our visit, the people seated directly came in after us got service immediately, never got a chance to talk to our server as she walked by saying I will be with you shortly and never came back to our table... being gracious to the rest of those eating I simply left the restaurant. Being July 4th and a Veteran I'll go where they appreciate their guest. Sad day when they can't serve, even when they weren't busy. read more

We haven't eaten out a whole lot since Covid. Seemed everywhere we went the food was just not good at all, so I preferred to cook at home. We had family visiting for Christmas, so we decided to try one more time. Chilis was our choice. It was such a pleasant surprise that I can't wait to return. One member ordered 1/2 rack of ribs, I ordered the spicy shrimp tacost and the other 2 ordered fajitas. Each one of us committed on how tasty the food was. The chef done an excellent job. Our waitress/server was so pleasant and we could not have asked for better service or kindness from her. Great job Chili's. We will return. ;) read more

I came here with my new friend it took awhile for us to be seated with plenty of seats open, the host was just busy eating corn on the cob, and the food took awhile to come out, it was really good tho. We didn't have to ask for refills. read more

Chili's - Just Bacon Burger* double patty - American Near Me - Muncie, Indiana

Slow service. Staffing shortage as usual. Waiter too worried about sitting with customers and chatting than providing good service. Not impressed. Worst chilis I've attended. And that's saying a lot I love chilis and visit them all over the US traveling for work. read more

We were told it would be a 20-30 minute wait. We decided to wait with our two children (6 &7). After waiting 30 minutes, we were told two parties of 30 were still ahead of us. We were not aware of the large parties until after waiting 30 minutes. The last two visits we were told a time and had to wait longer. This is unfortunate because our family loves the food. read more

We went here for lunch. It was pretty crowded. They had several tables with +10 people and the wait staff paid a lot more attention to the larger tables. We ordered the lunch portions, which the price point is very reasonable. I had the Bacon Ranch Chicken Quesadillas, with a side of fries. The entree was very tasty. One nice attribute is that they have a payment device on the table. A customer can pay the bill at the table and either have the receipt printed out or emailed. Chili is an established American restaurant with many great dishes. Definitely a place to try. read more

Came to chili's today 3/4 of us got steak they failed to mention they've been out of a1 since yesterday till after we got our food

It's a good restaurant but over 30 minute wait time is a little frustrating. After the wait time the Yelp app then read slight delay. I don't know what's causing these delays but we ended up leaving. Idk if you guys are trying to sanitize tables or whatever but it really shouldn't take 30 minutes. Several groups of people left that had already been served and we still weren't called in to our table. read more

Chili's has gone down hill. The serving sizes are small. The prices are high compared to quality. The bathrooms need some serious attention. Taking my sons in there felt more like a truck stop than a chili's bathroom. Our waitress was good though. read more

I've been going to Chili's for years and ordered curb side pick up before. Tonight, I was driving so I couldn't place my order online. I called and was first told I would have to order online, so I said ok, I'll order another night then as I'm driving. The lady said oh ok, I'll write it down and just call when you get here and we'll bring it out. Great! A few minutes later I get a call from Rocky, the manager. She explains they can't take phone orders and asks if I have my phone? Yes! (Duh, I'm talking to you aren't I?) I again explain that I'm driving and can't order online right now. While I understand these are crazy times and they don't want to handle cash or cards, every other restaurant in town will take an order over the phone and allow you to pay when you arrive. I feel it was very poor customer service and will likely never return to this particular Chili's. read more

Wait times are 30 minutes longer than it Says in the app the manager blamed it on the app and the boy who finally brought it out said it was the kitchens fault read more

We where 3rd in line. After we waited for an hour, I walked in and checked. They moved us to 12th in line. We usually eat there 2 times a week. I think I will be checking other restaurants with better service. At the end of the day, you can eat anywhere. The only thing you can sell is service. And theirs wasn't very good today. read more

We like coming here for dinner because there are many different options. Love the steak with garlic butter on it.