Services was so slow. We came in on a Tuesday the restaurant wasn't that packed. We order our drinks that never came, got our food 1st. Had to get out own utensil. Had to remind the server over and over to please bring the chips and salsa. Order the fajitas combo (chicken, steak & shrimp) I had to go "fishing" for the shrimp I found 3 pieces and the chicken was rubbery at least the steak was good but we didn't get many pieces of that either just a lot of green peppers and onions. I'm hoping that this happened because it was the middle of the week I hadn't been to Chili's in a while but I remember usually having a great time with great food. read more

In the past I used this restaurant as an example of great service. I haven't been here in 6 months. I am not coming back again. I came at 1 pm on a Monday. There were 3 tables with people. I had to wait almost 45 minutes for my tacos. The waiter got upset when I asked and told me there was only one cook. It's too bad because I was very loyal. I asked him why didn't he tell there was a long wait and he said because I didn't wait to get seated. Every time I had been here I can sit in the bar area so I don't understand. Anyway there are many other places read more

Pre-game Heat home opener the place was a buzz. The hostess was friendly, took me right to a nice 2-top right on the glass. I ordered the (health-conscious) Asada, went to wash up and by the time I got back it was already on the table. Service was excellent, the food was tasty. All good - no complaints. read more

I went today, and restaurant was empty, I asked, if I could wait st the bar, and the hostess, who looked, kind of dirty, said no, very dissapointed, I won't be coming back.. I 'ved never, ever, had a problem with Chili's before. Soooo sad!! read more

Me and my wife went there tonight, the girl on the front ask us to seat near the bar , 5 minutes later and after we had already order some wine the manager came over and told us that table was reserved for people on the waiting list and we had to go . I have a few words for tonight manager(blond hair , skinny), education and good manners are taught at home not at chilies , a person like you could take chili's easily out of business. We won't be back and I ll make sure any of my family and friends either. read more

Chili's is Kendall has to be the worst restaurant in the area and they are next to Romano Macaroni and Bocas. We have been sitting here for 45 minutes waiting. No food, no drink refills, nothing. I think the manager is incompetent and didn't factor in a holiday weekend when scheduling. This is a dirty, noisy restaurant and you should go across the street to the Mexican restaurant next to the theater if you want fajitas. read more

Horrible service at Kendall location! We will never, ever return. Some much went wrong: 1) The waitress offered but never brought water, appetizers came with food, 2) no utensils to eat with dinner (had to get them myself), and 3) a plate of food was missing 4) waitress unable to communicate with words, and avoided our table but 5) another employee who we asked help from said "it's not my fault" (not something the cook would want to hear). The manager was the only person who apologized and credited only one meal (he should have credited the whole check!) Too much went wrong...no thanks! Avoid this restaurant ! read more

The server was excellent! The food was great. Service was quick. The place tends to be very loud but it's all good. read more

We order to go a lot. Tonight's was a major mishap and we got ripped off and they don't care. I called to speak to a manager and was out on hold 15 minutes. Here's my order: 3 for$10.99, Cajan Chicken pasta, side salad with honey mustard dressing and lemonade. Second order was kids meal pasta with chicken no alfredo sauce or cheese just butter sauce, kids side was salad ordered kids dessert. The kids meal, with the exception of the dessert, was to be FREE as we had a reward stating free kids meal. It was not. We paid for it, and instead of the $2.49 for kids dessert we got charged $7.99. What we got was kids cajan chicken with alfredo sauce. The adult meal we got had no alfredo sauce. they totally mixed up the orders. And there was no kids side salad in the order. No ice cream on the $2.49 kids dessert we paid $8.00 for. In other words, our dinner ended up being more than $15.00 more than it should have been. My husband now says he's never going back. Bottom line is simply this - got orders wrong, partial orders and was charged $15 or so more than we should have. Feel ripped off and no plans on going back. From an ex loyal customer. read more

If zero stars, it would be appropriate. Ordered curbside delivery and waited over 20 minutes. Went I went inside and said I had been waiting, one of the male servers told me to 'go f**k yourself'. Called manager and he laughed and said it never happened. He is part of the problem if he won't fix the problem. NEVER order or eat at that franchise again. TERRIBLE behavior. When I picked up my food order release time was 5:09, it had sat over 40 minutes. Naples, Tarpon Bay Boulevard Chili's. read more

How terrible. Not sure how it just kept getting worse. Felt like someone was punking me. Ordered the margarita chicken and got bought the mango chicken, I'm allergic to mango. They bring out margarita chicken and the chicken is freezing , they bring out 3rd meal and this chicken is rough, can't even cut it, seemed microwaved. I say please 3 times and can't get it right, just bring crispers but no, they bring another margarita chicken. I had to leave to go somewhere else to eat. So disappointed, and the ac was broken too. read more

Took a break from home organizing and got lunch with my prego friend. We were seated almost right away which is awesome for a Saturday because Chilis is always packed I find. It was lovely to see they upgraded and remodeled the whole restaurant. I'm feeling this new look, nice clean lines and modern, has a nice much more open feeling to it. Once seated we viewed our menu and saw they had tasteful new items. I ordered the margherita flatbread and Nike had the chicken quesadillas with no bacon. She loved her quesadillas and the spicy dressing it came with. Now me on the other hand I wasn't to impressed. First off it looked like a dry piece of Friday school pizza and had barely any tomato or basil, I wanted to send it back but I was so hungry I decided to eat it. Once I added some pepper and hot sauce I decided it was okay. I usually have there Chipotle chicken flatbread which is delish so was a bit disappointed by this one I tried. Anyhow been coming here for years, mainly all the experiences are great so I won't let this one time change my mind about coming here. They have a good variety of different menu and drink options so I'm sure I'll be back to eat and drink again. Parking can be some bit of a mission but been coming here so long it's expected. Anyhow parking farther helps burn the calories just consumed. read more

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And for Jessica's very first 1 star review, the award goes to........Chili's! WOW what a terrible experience at this particular location. For starters, I was far away from my usual four corners and had no idea where to eat with my friends. After several other places had over an hour wait, we decided on Chili's 40 minute wait. Once our name was called, we were seated immediately. Our server didn't show up for about 10 minutes which we all know that's like eternity especially after we were waiting sooo long and were beyond starving. We ordered our drinks and that took about another 10 minutes...oh by the way, they seated a couple about 5 minutes after us and they had their drinks and appetizers already...oh hell to the no! As the server was putting the drinks on the table, he slammed my drink so hard, the drink spilled all over the table and my hand. I asked for napkins, which didn't show up. On top of that, My bestie's strawberry daiquiri tasted like straight up plastic. We flagged down the server who then called the manager over. While we waited for the manager, our food showed up. The server handed me my plate and forgot to mention it was boiling hot. So of course I slammed the plate on the table since it was so hot and guess what the server said........wait for it....... "oh yea it's fucking hot" SO at this point I'm beyond livid. The manager shows up and apologizes for everything and offered free drinks and dessert. I told him about everything in which he asked "what can I do to make it better?" I simply replied with "it's beyond your control." This just confirms how much I try to stay away from chain restaurants. NEVER again Chili's...NEVER! read more

Don't waste your time waiting for a table here - why? 1. You'll wait for a very long time - especially during the weekend. 2. The quality of the food has gone down drastically in the past few years. The burgers can be extremely greasy. Even the chips and salsa, which I used to love, are bland now - the grease and salt collect in the bottom of the tray, and the chips are paperlike and have no flavor - probably because the salt has sunk down to the bottom. 3. The drinks are watered down. There are a lot of other great places to have an awesome lunch or dinner - why waste your money here? read more

We were a big party without reservation on a Tuesday so we had to wait about two hours to be accommodated, that's ok. The water took very long to arrive at the table but the food was taken to us fairly quickly. Oh my, I ordered the fajitas with chicken and shrimp and nothing like what I remembered having at this same location about 3 years ago. Ohhhhh, so meh.The chips with salsa and guacamole were screaming Salt, Salt, Salt or no more salt for that matter. I can give them the benefit of the doubt and think that such quality was due to the cooks rushing to get the food out at that time. I mean, we were a large party, that's always a headache for any restaurant. The best part of the visit was our server Chris. I don't know how he did it but he was just the best. We were many and he managed to have everything under control. At the end there were separate checks and no problem at all. Chris is the guy there. Ask for him if you want impeccable service. read more

Honestly this place has gone down in quality so much. I went the other day and ordered the shrimp Caesar salad and the shrimp were literally the size of a nickel and were served luke warm. It was so gross. Don't know why they put feta in my Caesar salad, also found a piece of chicken in my salad. I was expecting appetizing grilled shrimp and they looked like fake rubbery shrimp. It was so gross. read more

I think everyone and anyone that lives in West Kendall wants to dine at this particular Chili's. The results are : -overcrowded parking lot -extremely long wait times to get a table -a good excersise in patience when your food does not come out as fast as you'd hoped From a franchise perspective this is a PRIME location. It's like anyone within a 10 mile radius wants to visit this Chili's. I wish I owned it. However, as a patron - I will only eat at this Chili's if it's absolutely neccessary (for reasons mentioned above). I ended going here for my little sister's H.S graduation. She wanted ribs so I figured Chili's would be a great choice since it was Monday and they had opened about 15 minutes prior to that. Surely, we'd be seated right away (which we did) and get our food served fast. We found parking right in front of the restaurant as well. We were greated by very friendly hostess/staff. Even our server was great. His English was broken but he was aiming to please and that's all that mattered to me. Then the inevitable happened. We forgot the graduation was for a high school in West Kendall (Felix Varela). Twenty minutes after being seated, this Chili's became a zoo. It got packed with other graduates who wanted to celebrate this day with their familia at Chili's. Our waiter got double and triple sat. The results were : -We sat through most of our meal with dirty plates/glasses we weren't using -Although our appetizers drinks came out fast our entrees were extremely late -Our server became overwhelmed and began forgetting things like refills, water, hot sauce, etc. I'm of the opinion that it isn't that this Chili's simply doesn't care about it's customers. It's that they are consistent at being ill equipped to handle the volume of traffic this Chili's store gets. I heard things coming from the kitchen like "Jesus Christ, could you please get me XYZ - my area is packed!". We were seated towards the back nook of the restaurant and you could hear how high paced and stressed the staff was becoming. Anyway, Chili's I gave you a try. You're awesome to dine at when you're not a zoo. Question. When did they get rid of the Thai Lettuce Wraps? Those were my favorite! Apparently, they've been off the menu for 3 years? read more

Went out to eat with me and my family and my 5 year son ordered Mac n cheese with fries towards the end of the night he happens to find a freaking hair in his food I am very upset about this I think it's disgusting we told the waitress but the manager didn't even bother coming up to our table I will never return to Chili's read more

So I was eating my enchilada soup and as I was taking one of my last bites I bit into a thumbtack. I posted a picture of the thumbtack. Thanks Chilis. That thumbtack was tasty. Maybe I should try nails next time. read more

Chili's - If you look close enough you will see a thumbtack. - American Near Me - Miami, Florida

Very good food amazing environment love it love the staff and very quick ordering love it

We haven't been here for at least 6 months because service was so bad last time and it still hasn't changed We got here around 3pm and it wasn't even that busy. Service was horrible. We had to remind waitress for our skillet queso after we receiving the chips ten minutes before. Which when we got it already was cold so it probably sat for the 10 minutes. We got the wrong drinks. The tea was not good. They didn't have any straws. I asked for gravy with my chicken strips and I never got it. I asked for extra sauce with the egg rolls and someone brought it out 10 minutes later and I didn't need anymore. . The place and restrooms are so dirty. They had he a lot of staff working but never came back to refill our drinks or check on anything. Needless to say we won't be coming back to Chili's in Bastrop. read more

Disappointed with the chipotle Tex mex bowl. It got serve in what seem a salad plate not a bowl. Smaller portion of what was before when it was served in a real bowl. Not recommended. read more

Chili's - Got a chipotle Tex mex bowl in what it seems a salad bowl. Not the portion it usually is. For the price it's not worth it. - American Near Me - Miami, Florida

I'm a fan of their loaded fries. Nothing more. For those fries, I give 4 stars. Service is pretty good- at least those who have served me have done their job and even smiled while at it. 2 for 1's all day, everyday. And that's pretty much it... read more

Chili's - Loaded Fries...yummm! - American Near Me - Miami, Florida

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Alright SO to begin with... The wait for a table was about 30 minutes, which was understandable considering it's a Thursday night and the restaurant was full. But the wait for the server to FINALLY greet my table and ask for drinks was 15 minutes... Too long in my opinion. She was nice though, so that makes up for it. And the food + drinks came out at a timely order. The mango margarita was delicious, as always. As for my order? Well... since the grilled shrimp tacos looked so ravishing in the photo, I ordered it with mashed potatoes and their southern mac and cheese as my sides. To my surprise, the food did not come out as late as i expected! It was probably about a five minute wait, I was pleased. The first to come out was my mac and cheese, which was savory. Then finally, came out my shrimp tacos. One bite and I was impressed! The avocados were so fresh, not mushy at all! And the sauce they used in the tacos was sweet with a hint of lime, kind of similar to a baja flavor. So the food tasted amazing, but why do I only give this Chili's 3 stars? Because our server took FOREVER to bring out the most important thing, the dessert. Since it was my friend's birthday, we ordred a molten cake. Since she cleared out our table, we waited about half an hour for team to finally break out the birthday laval cake. read more

Chili's - American Near Me - Miami, Florida

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Have to admit what terrible service. The waitress, Michelle, doesn't give her undivided attention to you. She walks by looks around and leaves. Piles the table with refills without taking all the other cups out of the way. Then when dinner comes oh let's leave the appetizers on the table so you have no room to move. Why bc F*** YOU that's why. Damn I didn't even have a fork and I almost felt like standing up and getting one myself. If you could avoid this chilis and find another one. You'll thank me. She didn't give us a run down of the specials nothing. The food was on point but the service ROYALLY BLOWS. At the end we got another waiter to try to get us a birthday shoutout. Yep never happened. Chilis you lost a customer. NEXT... read more

Unbelievable exceptionally rude customer service! We checked in with a party of five, two kids and three adults, and when we did the hostess told us it would be 15 to 20 minutes. However the 20 minute time comes and goes and now is at 30 minutes when I go inside to ask why so many other tables that were coming in after us were being seated before us. The hostess then told us that she had one table to accommodate five guests, and they would be cleaning it for us, and that as soon as it was clean we would be seated. Five minutes later after watching that the table was going without being cleaned, I asked for a manager however the hostess told us that the manager was busy in the kitchen. We then continue to wait another 10 minutes and watched as the server piled all of the dishes from other tables onto the table that we were supposed to be sitting at, as opposed to cleaning that table. Finally I told the hoses that I absolutely needed to see a manager Because we were sitting there watching the table not being cleaned, and the hostess reply that it was not her job to clean the tables. Next, not one but two managers actually came out of the kitchen, the one in the purple polo named Emily she told me, I got to speak to. As I told her the entire situation, she gave me no apology, and simply said that "I don't know why she told you that" referring to the one table that would've accommodated us. Then she went to start busing the table, another ten minutes go by and we sit watching the table being bussed, but not wiped down. Finally the hostess goes to wipe down our table, which she did not do a very good job at... (she never wiped any of the condiments on the table and there were plenty of crumbs underneath them as well as on the seats). Then as we are watching, she actually takes another party to the table we were supposed to sit at, WTF! An hour later we are so angry and so enraged at the way we were treated in this restaurant that we left. There is no way I would have felt comfortable eating anything that they serve, especially since the host, server and manager all rolled their eyes at us! I had a four-year-old with us, it's easy to entertain him for 15 to 20 minutes but an hour is ridiculous, and if I had known it would be that long there's no way we would've stayed. As we were leaving (1 hour after we checked in) I asked for the managers business card, but she said that they had absolutely no business cards in the building. The story ends with me taking my son to a drive-through McDonald's on our way home, instead of enjoyinging fajitas and drinks and appetizers for five people. read more

Chili's is chili's but I've never had a problem with this one. The food always comes out without a glitch and the servers are always friendly and on point. Its always busy so i suggest you get the NoWait app which will hold your place before you get there. read more

Chili's - American Near Me - Miami, Florida

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All of the staff was friendly, helpful, and offered great service. The bartenders was phenomenal and the food was provided quickly. The cooks meet all food accommodations. Chili's food is to be expected. We visited this restaurant twice and took take out Heyyyyy Jose meet him at the bar read more

I refuse to say that because I strive to pay less, I will get less. In my experience, I've been able to get good quality for a low price. Chili's is not the place to do that. First of all, I went on a Friday night. Terrible idea! The wait was an hour long! It was loud, and crowded. It was so loud; you needed to yell to hear the person behind you. The tables were so jammed you could barely get up to use the restroom. The food was terrible. Our waitress tried to help but she couldn't hear us which made answering questions about the menu impossible. Chili's gets a lot of customers because of an advertised 2 for $20 deal. When you arrive, you see that there are very few options which qualify for this deal. 2-for-1 drinks are also advertised. They are okay. The drinks are mostly hard liquor; you barely taste any of the fancy fruity stuff. You could get inebriated on two sips. I didn't like my plate and ended up ordering another one which I had to pay for. By the way, I didn't like my plate because it was undercooked. The waitress did not offer to exchange it for free. I ended up spending the same as I would at any other place, waiting an hour, and leaving unsatisfied. Safe yourself some time and money. Don't go. read more

My boyfriend and I went here on a Monday night. We were immediately sat at a booth, which was great. The waiter was great. The food was great. It was a good experience compared to other locations I've been to. read more

Chili's - Ancho salmon with corn and loaded potatoes. Get extra ancho paste because the salmon may lack flavor if not enough - American Near Me - Miami, Florida

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I used to work at a chilis, about...14 years ago. I was the lead trainer and man I used to work my servers into the ground to make sure they knew how to handle anything and did a great job attending guests. This chilis....lacks. unfortunately I hadnt been back to one until today, figured a quick bite, just me and my 2 kids. Sat at the hostess station for about 6 or 7 minutes until someone finally noticed and offered to sit us. We sat and some guy ran by and dropped silverware on our table and said he'd be right back, didnt even make eye contact. Then another person came up and offered us drinks, cool, so I ordered the kids drinks and something for me, and asked her to please put in the kids orders first cause they were really hungry and I hadnt decided....great. 20 or so minutes later the kids food came out and they started to eat. She never came back to get my order, so all of a sudden the kids are half done with their food and I still havent ordered. So I flag someone down and just ask that he gets my server so i can order, he opted to take my order for me, considering the kids were almost done i didn't want to order anything that would take to long so i just asked for an enchilada soup and a side ceaser salad. 5 minutes later I get my soup dropped off by someone who just walks away, it's the wrong soup....flag down someone else....tell them it's the wrong soup, finally I get the right soup, I eat my soup, the kids finish their lunches....still no salad....no refills.... and I dont even know who my server is. We sit there, plates ready to bused, drinks empty, for another 15 minutes or so until someone says 'your salad will be out in a minute' I just say, I dont want it, thank you. Then a few minutes later they drop the check. The kids were really excited about having a molten cake, but A. I wasnt offered dessert before my check was given to me and B. if the kitchen cant get out a side ceaser salad in 10 minutes what makes me think the molten wont take another 30 minutes? I was pissed. I'm a G.M of a restaurant and I was literally baffled at how terrible the service was. It's a shame too cause the kids loved their food and the enchilada soup was delicious I totally would have gone more often to eat, but not with service like that. I'll get an aneurysm if I have to sit through a service like that again. really disappointed. read more

I've had this feeling before... where I have such a bad time, I swear off all chain restaurants for the rest of my life... but this one takes the cake! I generally expect a little less on the service side when it comes to the chain restaurants, but last night I visited this Chili's with a group of friends and it turned into a whole night affair. We knew the place would be busy so we decided to use their call ahead service, just to get a little ahead of the line... unfortunately, this didn't help at all... when we arrived they told us that regardless of having called ahead we would have to wait 2 and a half hours!!!!!! Having decided to stick it out we hung out by the bar and began ordering drinks to pass the time... and booyyyy did the time pass... and kept passing... and passing.... until 3 hours later when they finally seated us.... we were a large group, yes, but not exaggeratedly large, we were 10 people just trying to get some French fries and two for one drinks. Finally, we sat down and we hoped that the waiter would take our wait time into consideration and step it up on the ordering and service. Not the case. We asked him to please let us order right away, he left... ten minutes later he's back to take drink orders, left again.... another five minutes later he's back to take our orders.... the food comes out,, everything came out right at least... but is it wrong to have wanted him to offer us some measly chips and salsa on the house?!?! My vow is official... never again.... I won't eat at a restaurant that has more than 3 locations within a ten mile radius.... Aurevoir chains! read more

It has been awhile since I have been to this Chili's on Kendall drive in Miami. It will be the last time. The restaurant floor was so slippery I felt like I could ice skate. It was a Saturday night at around 8:30 and the bathroom was out of toilet paper, paper towels were everywhere, and the floor was wet. When I walked by the kitchen to go to the bathroom it smelled LIKE the bathroom. They need to get their act together. read more

Pretty much hate this location. I'm not a fan of this chain to begin with, but let me just explain what happened. I was there and ordered a drink with whipped cream on top. We sat near the bar area so I could see our waiter get my drink from the bartender. The bartender was a girl and the waiter was a little guy. She tried to look sexy or something and started to stick her finger in the whipped cream and licked it off her fingers, then repeated a few times. I watched as she dipped her fingers in my drink over and over. The little guy was sweating. He looked over and saw my evil eye. The girl refilled the whipped cream and he put it on his tray and brought it over as I was looking him dead in the eyes shaking my head no. No, as in you better NOT bring that contaminated drink to me. He sat it on my table and I told him to take it back. He seemed scared to death and stuttered if I wanted a new one and I just said "no, check please". We didn't complain, no point. That's what happens in these locations. I just have no interest in ever returning. I won't say what happened the time before that. That's another story. No need to mention the wait, bad service, or blah food as that's been done. On a positive note...once I had a decent light pasta. read more

This restaurant has to be the worst of its kind. The quality of the food is terrible, the service is ok, and the cleanliness is atrocious. Don't ever try to use their restroom... always dirty. read more

I tried to give this place another chance but so far it's not the cleanest , as per usual but my kids love the games and kids menu! Came back and couldn't even eat the food ! Horrible , flys ants and spit balls on bathroom roof . read more

Chili's - American Near Me - Miami, Florida

What is the point of making a reservation and when you get there within the time they told you, and you still have to wait 2 hours for a table for six. You might as well just go there and wait without making one. On the bright side the food was decent and came out quick. read more

I'm never going to understand why people are willing to wait over an hour for the same quality food they serve at McDonalds for a 4 minute wait in your car. This Chili's location is just as gross as the one in Doral. The drinks are watered down, so of course they're going to give them to you 2-4-1. The food is nothing special, and the service is slow and apathetic. read more

I never thought i would have to write a review about this place but after the mediocre service i got, i just have to. I usually go to this one because its the closest one to my house. I went on a Sunday evening and there was a wait (like always). I dont mind waiting but when i got to my table the waitress didnt bother to bring us napkins, silverware or straws for our drinks. They got the order wrong for our appetizer and she only bothered to pay attention to the needs of the big part next to us so we had to ask another waitress for help.. If i can, ill probably go to the chillis next to dadeland. The service here was just not good. read more

This place was PACKED on a Sunday night. We were attended at a decent time frame but waited at the front for a hostess to show up (nobody was there for a hello). There were people streaming in and it seemed as if we will never get a table. The restaurant was filthy and waiters were running around. Luckily service was quick, food was served before we forgot what we had ordered(ever have a long wait time that you question your order?), and the drinks were brimming at the tip! Not coming back here, each table seemed taken and the amount of people there was ridiculous. And again I question the cleanliness of this place, don't know if they fully deep clean this place. read more