If i could shut it down I would!!! I would give it a NEGATIVE 5 stars. Awful service we waited for an hour to get two dishes !!! My Cheese fries came out burnt no melted cheese just burnt ! We've gone before and service sucked and thought to give them a chance again but they failed, awful service, cold food after waiting an hour. Hopefully they close down and make something better. read more

WE FOUND A LITERAL PUBE IN OUR COOKIE SKILLET. This is unacceptable and I will be speaking to the manager. Please fix this immediately Chili's. read more

The sole star is for our waiter who was fabulous. Otherwise I would be giving NO stars for the bowl of grease the Manassas Chili's served when I ordered chili. The attached photo actually minimizes the amount of grease the chili floated in. read more

Chili's - American Near Me - Manassas, Virginia

It was my first day with door dash and on the app it says to call once you have arrived to pick up your order. I was on the phone with janelle and I let her now I was picking up for doordash and she told me I had to come in and when I explained to her the application says to call she just hung up on me. When I came inside go get the order I let her know hey you hung up on me and she just ignored it. read more

Really good food and presentation, fast and friendly service. The restaurant is pretty clean as well.

So we came in and stood at the front for almost 20 mins waiting for someone to sit us multiple workers walked passed us and said nothing then when we finally get help they tell us it's going to be 5 mins because a table needed to be cleaned wait another 15 min for that. Food it great customer service not so much. read more

PROS: they sure like to kiss your butt. good customer service.. once you get upset that is. CONS: been here a few times. seems like if you speak your opinion.. they fix things for you. once our main courses came out before our appetizers.. someone in the group questioned the waiter out of curiosity.. the waiter told the manager.. manager gave us free appetizers (we werent even upset.. we were just wondering why they came out first).. then another time our group had to wait 30 min after we had a reservation.. and then they wanted to split up the group into 2 tables far away from each other. we got pissed and walked out the door. the manager comes running out and all of a sudden there's "room" that opened up. ironic. read more

Ordered a to go order..two different salads and some sliders...picked it up brought it home... The Caribbean shrimp salad was normal in size abd appealing looking..sliders were fine..pulled out the southwestern shrimp salad..a mere dusting of lettuce tomatoes and crisp strips..the bottom of the container was visible in several spots. The second salad had 1/3 if the salad that the first salad had. Outrageous for $13.. read more

Chili's - Southwestern shrimp salad...pretty much an empty container.. - American Near Me - Manassas, Virginia

Altonio was a GREAT server!!! He apologized for taking an extra minute to get our drink order but it gave us time to find our entire order. He brought the appetizer's and drinks out immediately. The food was prepared and brought out very quickly. He even came back by with refills without even being asked!!! Thats very important to me. He also took our payment quickly so we could continue with our day... I will ask for him in the Future!!! read more

Drinks went dry during appetizer, never got a refill. For real. Crispers we're over-sauced and soggy. My wife's soup was wrong. Service was abysmal. Maybe we'll do take out next time or will more than likely hit Cafe Rio. This experience was AWFUL. Wednesday night, not a lot of people... Still was just awful. read more

Chili's - American Near Me - Manassas, Virginia

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I really enjoyed coming to this Chili's. I came to visit my best friend and we came here after a long flight and I was starving by the time we got there. I love their chicken fajitas so much that I forget to order the baby back ribs, which I also love. They have great deals on dinners with apps and sometimes desserts! read more

11/09/19 I love Chili's, My family loves coming here but lately it's been disappointing, whether it was the food or the service. But today it's the wait. I called 40 minutes ahead asking how busy they were and they responded with not busy at all, surprisingly slow for a Saturday night, I then proceeded to say okay well I have about 13 people coming in around 6:40 pm, and he said okay that should be fine, let me take down your name and the time and the table will be ready when you arrive. And here we are 35 minutes later and have not been seated, BUT the long line of 17 people have been seated... ALSO, where is the manager when two families Nearly fought as we are waiting, great entertainment. The hostess became extremely disrespectful when I brought up the sign (picture attached) Our waitress, I think Sabrina was her name, was very nice, polite, and atentive. She was awesome. One of our meals came out completely cold. As well as a child who never got her meal. Food overall was not great at all. everything has changed with presentation, temperature of food, the environment is pretty crappy as well as dirty. read more

Chili's - Called ahead. - American Near Me - Manassas, Virginia

Server was very good . Meals were tasty and on time . Store was averagely clean Wait time was fair for a Friday night . Hosts were an absolute joke - couldn't care less about seating anybody as quickly as possible. Never had a floor manager walk around or check on any tables for the time I was there (75min ) . The full rack of ribs is a bit of a rip off . It looks as though they are cutting a 1/3 piece of and using it to make another order . read more

The last two times I have ordered takeout from here, we have gotten sick. Not sure how they prepare their food, this will be the last time to go here. Stay away. read more

This place was so dirty, the floor was gross. The food was ok. The French fries I got tasted like yesterdays French fries. Chicken wings weren't terrible, but were kind of meh. The waiter was too pushy and telling jokes that were inappropriate. Overall it was a not nice experience. Only giving it a one star because you have to. read more

This location is an absolute disaster in contrast to the Woodbridge location. We've been here since 1:30 (finally called the manager over at 1:48) and not one person offered us a drink of water. We initially walked in and spoke with the young lady at the front check-in area and she explained that there was a wait for the restaurant, but we could be served at the bar if we sat down. I explicitly asked her about the table area at the bar, and she explained that it seats 8 people (it was only 2 of us), and that it was a part of the bar. It wasn't until we called the manager over, that anyone bothered to explain to us that we were misinformed by their greeter. We opted to leave instead of waiting any longer on the principle that we didn't add our name to a waitlist because their greeter failed to properly communicate. This was my first and last time at this location. read more

Since they closed the Chili's close to our house it's been 4-5 years since we've been to a Chili's location. We were in the area and decided to drop by. Came here for lunch and it was spot on. Everything from the food and service was perfect. Food was cooked perfectly. Service was attentive but not overbearing. The timing of each course was perfect, dishes were cleared prior to each course. Bathrooms were impeccably clean. The whole experience from walking in to leaving was just superb. We got ribs, chicken tenders, tacos, baked potato soup and kids mac and cheese. The baked potato soup is killer.. My wife and I both agreed, one of the best lunches we've had. Kudos to the management and staff. Having worked in restaurants for many years, it's hard to execute flawlessly. This location exceeded all possible expectations. read more

My husband and I came here for dinner. It was not busy only a few people and yet the food was mediocre, the table and benches were dirty (we wiped the seats off) had to ask for the table to be wiped. Food took a long time and then was totally disappointing. Wish I had taken a picture- pitiful. Server was not attentive at all didn't even bring a plate for my husbands fajitas he had to use the one the toppings came on! read more

Decided to eat chili's today!! It been awhile since we had come to this location few miles from our house. Nice day to get out the house and shop!! read more

Garbage service. Sat at the bar, not full at all... waiter takes 10 min to ask me what I want to drink (soda). I ask for a drink... 10 min later ask again... he brings it... order an appetizer it comes to me in a decent time. I order a burger and fries....O yea, had to ask him for a refill... so I order a burger, 20 min later (because I was trying to be cool about it) I ask again... he says let me check... runs to the other register and clearly puts the burger in... 15 min late finally get a cheeseburger.... Time to pay, of course he gets the bill in a hurry... the one time I have a terrible experience, of course the time they don't give the little table to rate my server and food. Why!!???? Because you know you were terrible and didn't even say sorry about the wait! Honestly i can say more but I don't want this deleted. read more

I ordered for carry out so my experience is just based on that. I called around 11:30am to place my order for lunch. The woman who took my order was nice and told me that it would be ready in 15-20 minutes, so not bad. I pulled up to the Chili's and I noticed that they had To go" parking spaces that are closer to the restaurant (it's not a huge difference in distance but I'm just saying) which was convenient. They also have a door that you go through specifically for carry out orders which is nice because you don't have to go through the regular side where the dine in guests are. There was a guy on the phone when I arrived to pick up my order so this young lady assisted me. She might have been the one that took my order over the phone but nonetheless she nice as well. I was in and out in all of about 3 minutes. I had ordered steak fajitas which weren't bad but I've had better. It was pretty average food to me and definitely not worth the $18 I paid. I will say that they give you a lot of meat. The fajitas came with beans, rice, guac, sour cream, pico de gallo, cheese, salsa, and tortillas. I didn't eat the pico de gallo or the salsa but everything else was OK. The guac looked a little funny and by funny I mean it was turning brown. Overall I think it's overpriced for average food. Not bad but I can get more bang for my buck elsewhere. read more

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The manager was sarcastically rude. They had a room full of people waiting but they had 2xs the number of tables open,( they obviously wanted to not use a section to leave early). The steak was unbelievably under cooked & when I called for the manager she said she would eat that but that she could take my plate to the back ( which I had waited for the tortillas and dressing for 15 mins after my actually "fajitas had came out) & re-cook my steak which is just crazy to think a MANAGER WOULD OFFER THAT! They never touched a plate on off the table & I finally I don't think I will come to the Sudley manassas, VA chillis ever again. read more

Chili's - Undercooked meat, dry rice. Worst steak & Grilled Chicken Fajitas - American Near Me - Manassas, Virginia

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Came here on a SAT afternoon, we waited about a good 5 min to be seated, then was led to a dirty greasy table, the menu we were given were also greasy, at that point we start to wonder how clean can their food be..... Been to many Chili's and this was by far the worst run Chili's I've ever seen, Chili's reputation is tarnished by this particular branch, I urge all health conscious folks to seek cleaner dining environment... read more

I took some food to go - Cajun chicken pasta and a burger. The burger was what I requested, juicy and medium well and it was great but the pasta wasn't worth $14-$15, I didn't taste any of the Cajun flavor. Vapiano's pasta was better. read more

Chili's - American Near Me - Manassas, Virginia

This is a great spot for good foods and drinks. Excellent patio outside with view of the lake! read more

Chili's - American Near Me - Manassas, Virginia

I like to be honest the steak was good the mashed potatoes were poor the Mexican rice was poor the ribs were poor chicken tenders were good but other than that everything else is mediocre don't know who is in the back or what there cooking protocol is but something needs to be changed btw I DoorDashed this so yeah thought I'd leave that read more

Went here for lunch with my brother today and had the best server. His name was Patrick! I cannot even express how upbeat and nice he was! So i had my sisters service dog with me (I'm one of her handlers) and he was amazing with us! Most servers are Leary and some even ask me if she's a real service dog or what problems I have. He did not! He came right to our table and asked if she wanted a bowl of water! He was awesome and understanding! Definitely will be coming back because of Patrick! Not only was he good with cuddles (service dog) but he was a great server! I received excellent service. read more

Very unprofessional. Missing items in bag and then when asked if they could deliver the missing items that I paid for they said no and did not offer any other solution besides an "I'm sorry ma'am". That does not return my money or the items I paid for and was promised. Ridiculous. read more

Went here for lunch and was not impressed. Everyone at the table left w their plates full. The food tasted like it was microwaved and the ingredients were thrown together. I was shocked to experience this because I've been to this location before. It also took quite a bit of time when we asked for simple things like boxes and a to go cup. The waitress actually forgot and never brought the cup. I've had better experiences here. read more

They tell you to contact them regarding the bad review. And give you a bad email address to contact them. When I googled it it seems this happens to a lot of people. We ate there tonight. No one wears a name badge. So I cannot even tell you our servers name. After taking our order it took her 10 minutes to bring us our drinks. While we were waiting for our food we ran out of drinks we asked her three different times to please bring us refills. It took 45 minutes for the refills. The service really sucks. We were there for an hour and 30 minutes. read more

I ordered to go from the Manassas Chilis today and I was less than satisfied. The chicken I got was burnt. They were buffalo boneless wings. They were burnt to a crisp and had no sauce on them whatsoever. And they were ice cold. Not sure why they were ice cold when the order wasn't even ready when I arrived. read more

Chili's - This is what I received. - American Near Me - Manassas, Virginia

My husband and I dined at the Chili's location in Manassas last night. We were greeted by the host in a timely fashion, and were seated in a booth across from the restrooms and adjacent to a family with a baby and a toddler. I prayed for silence from the children. After having sat for about ten minutes, a member of the waitstaff finally alerted another server that we had not been waited on yet. To his credit, our server (Bryan) did apologize for the delay. We immediately placed our drink and food orders, since we already had such a lengthy time to peruse the menu. Chili's had a special on their menu where you can order an appetizer, two entrees, drinks, and dessert from specially selected menu items for a total of $35. We opted for that, and chose to upgrade our drinks to Patron Mango Margaritas for an additional $4. For the appetizer, we ordered the tableside guacamole. A couple minutes later, a different server returned, and she told us that we couldn't get the tableside guacamole, because they were "out of the little cups they make it in." What? Anyway, she offered to give me a pre-made guacamole that they apparently had in the fridge. I told her that was fine. When she brought it, the appearance and smell of the guacamole revealed that it was either old, made from overripe (read: rotten) avocados, or both. Yuck! It was a dull yellowish color, instead of the normal vibrant green one expects of a good guacamole. My husband ordered some salsa, to avoid eating the less-than-appealing guacamole. I don't blame him. (I brought it home for my pet rat to eat, who, by the way, also refused to eat the guacamole....he's a bit of a gourmand.) My husband ordered baby back ribs, which were quite good, according to him. I ordered the 6 oz sirloin, to be prepared rare. To my delight, my steak actually was rare upon its arrival. Although tasty, it did not come with the grilled avocado as was listed on the menu. Instead, it came with French fries and broccoli. I like cruciferous vegetables, but they don't like me, so I didn't eat the broccoli. I wanted avocado! The French fries were good. Finally, our Mango margaritas came, and they were pretty good, although they were served in big beer steins, instead of traditional margarita glasses. Guess they ran out of those, too. While we were seated in the booth next to the restroom, there was a sudden onset of shrieking by an infant inside the restroom. I advised my husband that they must be replenishing their supply of baby back ribs. At this point, from our vantage point at the prime seating location at the restroom, I spotted a muscular male food service person walking around the kitchen wearing a black tank top (aka, "wife beater shirt") while dealing with food preparation. His underarm hair was visible. Yuck. He proceeded to strut about, ventured out to the bar, and stood with his arms touching the bar and leaning forward, so I got another good view of his armpit hair. Nice. I'm sure the health department would LOVE that. Lastly, dessert. We decided on a piece of cheesecake, from the list of dessert items to share with the dinner option we had selected. Upon its arrival, the slice of cheesecake looked really good! Alas, it was frozen inside. And I do mean frozen. There were ice crystals throughout the cheesecake, similar to what you'd experience if you eat ice cream that has been in the freezer too long. Again, our waiter, Bryan was pleasant. I'd say he was the most positive aspect of our visit, but we won't be going back. I hope he gets a job at a restaurant with higher standards, because he is, quite frankly, too good for Chili's. read more

Even though Chili's is a chain restaurant I like generally like Chili's. I love their Fajita Pita and their ribs are decent. It seems like the one at the Manassas location is usually cold. Sometimes I notice that they mess up the orders quite a bit and once tried to bring me something totally different from what I had ordered! read more

The last Yelper before me (Andy M.) said "It's dead so there's great service" .. I discovered it's dead because the food is horrible. I took a party of five for dinner on a Monday night. We ordered the following items: Chips and Salsa, Fajita Trio, Caribbean Salad and 3 kids meals with Mac & Cheese and sides. Although the waiter was nice and pleasant, everything else turned out to be a disaster. Salad was not fresh, Shrimp was burnt, the sides for the Fajitas (lettuce and tomatoes looked stale) and Mac & Cheese arrived lukewarm and looked like it had been sitting there for a while. The waiter was nice but his response time was slow and kept getting slower as more people arrived. Because we were on a schedule, and were there with 3 children and felt it's better to leave than to wait for him to come back to us and file a complaint of some sort. We ate what we could tolerate, paid the bill and left. I dont think I will be returning. read more

I've been to this location a handful of times and I have yet to be impressed. First off, it just looks and feels filthy. All of the servers I had were nice enough I suppose, but very inattentive and aloof. I always feel bad waving down a server, especially if it's busy, but you almost have to at this place! The food is mediocre at best, nothing I would bother taking home in a doggy-bag. If it was for the food and restaurant service alone I would never go back. I give it 2 stars for the simple fact that they make a REALLY good Mango Patron Margarita. So I'm sure their other drinks are fantastic too! So if you do go, just sit in the bar area where the bartender can take care of you so you don't end up wasting your time on average food and lousy service in the dining area. read more

Our waitress was kind. She advised spice levels. She followed through on substitute sides. Food came out timely and as we ordered. My friend's burrito was requested with no sour cream sauce and we tried a couple different sauces to help it from being so naked but the want of the right sauce was not available. All orders were eaten and liked. read more

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Have not been there for years - used to be a great place to eat a nice lunch - terrific burgers - great atmosphere... well, sorry but times have changed and I suspect Chili's is falling on hard times. I remember real glass mugs for the ice tea - today my ice tea came in a dirty plastic mug (had food particles on the base) and the tea was metallic tasting - ordered a second glass, more of the same - mugs are so worn they have nicks in them and the are etched or frosted - translation is I couldn't tell if they were clean or not. Ordered the bacon burger and ask for crispy bacon - came out limp as it can be and under cooked; burger was juicy and tasted okay but I've had better... I don't think they are using the same quality of meat they used to, but like I said, it was editable and the fries were good. The table was greasy and they have some electronic gizmo on the table that they are hyping - it had a credit card swiper on it and so I didn't mess with it - I think it had games and app's you could pay to entertain yourself while waiting; my guess is it will be a flop because we pushed it back to the edge of the far side of the table and watched others do the same - almost no one in our view ever touched it other than to move it... I go there to eat, not play games or watch videos! Just another revenue stream I suspect... Wait staff was adequate and paid fairly good attention to us but it did take 22 mins to get our food after ordering and I felt, for lunch, that is too long (and we went at 11:30, before the "rush." ) Overall, it's not the Chili's we used to go to years ago when I worked nearby and after today, I doubt we will return, it's just not as good as Fosters or 5 Guys. But nearly twice as expensive. read more

Great customer service, made us feel very welcomed and the crispers over waffles were great; just the croutons of the house salad were mushy. read more

My husband and I went to Chili's last night for a rare dinner out. We decided on Chili's as it's usually consistent and a safe bet (plus, I really wanted their skillet queso). We ordered the ribeye and it was horrible; grey, grilled on one side, and not to order (we asked for rare and got medium rare). We sent them back and I ordered the fajitas, which are always good, but they were just as bad if not worse. The steak was grey and completely well done. I have a feeling they got a new cook... The service was great and apologetic for the poor meals. All in all, we paid $40 for 4 overpriced margaritas, a perfect skillet queso, and bad fajitas for a total of $60 plus tip. I should have gone shopping instead with that $$. read more

My husband and I went to Chilis in Manassas Va. Our visit was the worst. We have been coming to this Chilis for years and always had great service. This day 4/4/19 around 4:30 we sat and waited for our server. He walked passed our table a number of times without acknowledging us at all. This young man was extremely rude. We decided to leave and on the way out I asked to talk with a manager. He came out to speak with us and at that time we finally got some attention from the waiter who was to be our server. He was very interested in what I was talking to the manager about. At this time he walks up behind the manager feet away from his back and antagonized me standing there with arms folded smiling and smirking in my face as I'm talking with the manager. Needless to say this upset me terribly. The blatant cockyness and disrespect was awful. We got a offer for free food. That was not the right response. There's no way I would walk back in Chilis in Manassas Va with that young man there. The fact management thinks a free meal will take care of a problem like this shows they do not care about their long time customers. I'm hurt they would condone this behavior as we were treated horribly. What we got from management was a promise to talk with him. Not acceptable. I would not recommend Chilis in Manassas Va. on Sudley Rd to anyone, read more