I wish I could just post a voice memo with details but here it goes... 1. Waited at least 5 mins to be seated though there were only 3 people at the bar and only 3-4 tables occupied with 4 or less patrons. 2. Waiter smelled as if he had finished a cigarette IMMEDIATELY before greeting us at our table. 3. Appetizers (2) came out separately and it took longer than expected, even for the first app (free chips and salsa)! 4. Entrees were delivered over 45 mins after the orders were please. The waiter said something about the computer mixes up the order in the section we were seated in. It must've been a one table only section; the patrons to the left, right, and behind us all came in after us and still received their apps, drinks, AND entrees before we got our entrees. The manager tried to resolve this by offering a discount of 50% but we were not onboard with paying for lost appetites due to the delay and and poor service. The order was cleared but because the manager delivered our apps...and was aware of the huge delay but didn't check in, my rating stands. 3 star rating based on two prior positive to go/pickup order experiences! read more

Welcome to my review. I do enjoy Chili's but this restaurant's quality of customer service is terrible. It took 10 mins for them to get us greeted at the door. Then another 8 mins to get us seated. Looks like there understaffed. Then we got to the table. The tablet does not work. I wish they change it out or make sure they work before placing it on the table. Then it took another 15 mins to get our drink order in. Then we order and no spoons and napkins we had to ask for it. I had to ask twice. Chili's located in a plaza and there is enough parking. Thank you for reading my review. read more

Came back and KEY was my Beautiful bartender she's amazing drinks on point foods hot and the Oakland raiders are playing I'm in heaven.. read more

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Service not good, seems like they know the locals. Food made me very sick an hour after i ate. Waiting on food was more than expected and no check up fill on drinks. No return for me. Food was ok, not great. Noisy, but not crowded. read more

Chili's - Nice - Bars Near Me - Lilburn, Georgia

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We had a really wonderful lunch here at this location today. I'm not sure why, but I think the scores for this location or unfairly low. The service was really fantastic - and we got a ton of attention from our server throughout the entire meal. We were even there for an extended period of time, and never felt rushed or unattended too. Obviously, from a menu perspective this was the same offering they have it every location across the country. The nice thing about Chili's is you know what you're going to get as far as the menu. They don't deviate much, but they do a good job with all that they serve. The facility was clean, and the bathrooms were well attended to. Truly for this chain, I felt like this was a top-notch store. read more

If you don't mind sitting in the bar area, you can walk in & seat yourself. Hopefully, you'll get Rhonda. She's fantastic. The food is great, the burgers are juicy & Rhonda's service is excellent. The drinks are good too. However, if you want sit in dinning area it's not so good. You can get seated quickly but food takes very long & glasses are empty more than filled. At least waiter was very nice. read more

Just order dinner Via DoorDash from this Chili's. The food was cold but worst of all was the "cups" of chili. Barely received 3 oz. of chili. No sour cream or tortillas. When we called the manager James... he stayed we needed to call DoorDash... but DoorDash didn't do this.. your restaurant did. He seems uncaring and that was the end of the call. DoorDash did give us a credit. Chili's should be embarrassed of the product they are sending out and more embarrassed by their management and their lack of concern regarding issues. read more

Chili's - Bars Near Me - Lilburn, Georgia

It was horrible we came in they said a 20 minute wait. We sat there for 45 minutes and we have 4 people a group of 3 people came in and sat for 10 minutes and were seated before us. Absolutely horrible read more

Went there last night. Simply put, the food was just terrible. Service was pretty good to be expected, but the food tasted awful. Chicken was super tough and breaded bad and corn was brown. Hardly ate. It's chili's so I'm not expecting fine dining but that was bellow what any restaurant standard should be. read more

I have ordered carryout online from this Chili's about 10 times since the pandemic started. Of those times I've only had 1 messed up order. According to my calculations, that's a 90% success rate. Pretty good in my book. Chili's has always been my preferred casual dining destination over it's similar competitors (Applebees & Fridays), but I just tried their smokehouse combo and I was impressed. I ordered brisket, brisket quesadillas and jalepeno cheddar sausage. The brisket was more like "pulled" brisket as opposed to sliced, but it had a good flavor and was super tender. The sausage was equally impressive with a little kick and large amount of melted cheddar throughout. The street corn side was tasty also (I am a big fan of their corn on the cob). The menu stated that the smokehouse combo came with garlic pickles and I believe my quesadilla was supposed to have some kind of dipping sauce, both were missing, so if you count that it would be 2 incorrect orders out of 10. I enjoyed the meal regardless hence the 4 star rating. If you're a fan of Chili's and in the area, this destination shouldn't disappoint. read more

This restaurant has a really hard time keeping help which means it's unpredictable in terms of service. They often close the dining area and serve in the bar area only. Tonight is a 45 minute wait with the only explanation as the kitchen is backed up. Apparently they are backed up with carry out orders because hardly no one is in the restaurant. read more

Better than last time. Our server Gabby made the difference. Food was good. Everything was great.

I ordered 2 burgers to go, was told it would be ready in 15-20 minutes. I arrive at the restaurant 20 minutes later and waited 15 minutes for someone to show up to the TO-Go counter. I had to go to the bar and ask the lady there to send someone to the growing line at TO-Go. By the time I get to the counter my food was ready but my order was wrong. How hard is it to make 2 burgers. Apparently rocket science. I asked the lady for the burgers to please be re-done because they are incorrect. She went to the back and brought me out the things that were suppose to be on my burger in a container. I told her NO I want them re-done they are cold and incorrect and if I am paying $30 for 2 burgers I want them made right. She caught an attitude and gave me a pen and paper and said well write down what you want on the burgers since they are sooo wrong. I'm sorry what ????? I told her I don't know what comes on the burgers all I asked for was everything EXCEPT cheese. Just take the dang cheese off. Simple. She said you know what I'm just going to get the manager for you. I was like this can not be real life right now. IF YOU DO NOT WANT TO BE AT WORK THEN DO US ALL A FAVOR AND DON'T COME IN THAT DAY. The manager came re-took my order and then I had to wait 1 HOUR for 2 burgers to be remade. Trust the reviews. Even on your most hungry day, DO NOT EAT HERE. McDonalds surely will provide you with better food and service. At this point just shut the place down. That was the worst experience I have ever had at a restaurant. They do not ever have to worry about me again. read more

I sat for 40 minutes and no one came to serve a drink and didn't even take my order. I left there without even drinking any water after waiting 40 minutes read more

Ordered take out dinner for my wife, son and myself. Picked it up and drove home which takes me about 20 minutes. On reaching home I realized that they had forgotten to pack one of the dinners. Mistakes happen. Called back and instead of an apology and offer to make it right I was told that I would have to make the 40 minute round trip to pick up the now cold food or I could get a refund on the missing entree which meant that one of us would have dinner that night. Manager stated the same. Called the Brinker hot line and a customer service director called me and told that the staff followed policy. What a joke. She sent me a 20 dollar gift card which I threw away . Had to contact my bank to get the entree refunded. 2 stars on yelp says it all. read more

Was refused to be seated even though over half the restaurant was empty we had our three year old and 3 month old in tow. Don't belive we will ever try them again. read more

Honestly.... HORRIBLE. I have never been to this Chillis before and I was excited to try the Curbside service. It was awful. The ordering was the best and easiest part. The good stuff stops there. We placed our order at 7:45pm for a 9:00pm pick up, giving them plenty of time. We got there a few minutes before 9:00pm and our order didn't arrive till 9:21pm. We live .06 tenths of a mile from this location. It took literally less than 2 minutes to get home after we FINALLY got our order. Our food was ICE COLD. When we bit into the burgers, it actually left cold grease stuck on the roof of our mouths. My husband ordered the Oldtimer burger with cheese. He asked for well done. It was still pink inside. No mustard, add mayo, no tomato or onion, only lettuce and pickles. They gave him mustard, no mayo. They gave him onions and tomatoes, no lettuce or pickles. EXACTLY what he didn't ask for. And my food? Let's just say our dogs wouldn't even eat it and they eat just about anything. Will never go to this place again. Wish I could give less than one star, but it's all I could choose. read more

Filthy in a word describes the place. No tables were cleared during our stay. Long waits to take our order, bring drinks, deliver the appetizer, followed in 30 seconds by our meal. The kitchen was nasty. Food was just mediocre. I hope this was just a bad day at work for everyone there. read more

Chillis has something for everyone! The ribs have always been good and the triple dipper appetizer!

This location has been horrible the past few visits. It clearly needs new management. Each time we go, we're sitting 20 minutes or more before a server even comes to the table to take a drink order. Food takes forever to come out, and the wait staff is poorly trained. Years ago this was a fantastic location. We used to visit weekly. The shift manager is nowhere to be seen when a table of teens is screaming obscenities for a solid 30 minutes in the same section as several families with small children. It's really ridiculous at this point. read more

We have ordered from here before and have most times had good experiences... but tonight wasn't one of those nights. I ordered a 6oz sirloin by phone, requested extra garlic butter on my steak and received a sort of tomato salsa with green sauce and avocado slices??? I requested my steak medium and it was more than well done with an extremely off taste. I'm pregnant and decided against finishing my meal. My husband also had beef nachos that were horrible as well. The portions were also very small. read more

I've given this location of Chili's the benefit of the doubt far too many times. It seems smaller and less clean than other locations. The service is hit and miss - they have some good waiters, but they also have some clunkers there, too. The last straw, though, is their botched COVID-19 related take out service. I've been trying to support a variety of local restaurants, including some of the chains, which means even giving 20 to 25% tips (that's table service amounts) even just for take out. But it doesn't matter at this location; every single order has either had wrong items, missing items, of just been badly prepared (raw steak once when ordering medium rare, although it's usually over cooked). The last time I ordered from this location, using their automated system that texts you when to pick up your food for curb-side delivery, I arrived and texted "here" (as they request), and got the automated response that my food would be right out. 25 minutes later I got frustrated and went in; waited with another couple for another five minutes with NOBODY at the curbside/takeout register. NOBODY came by to even check who was waiting. Perhaps I was out of line, but there were orders just sitting on the shelves behind the register, so I went and looked, and sure enough there was my order - just sitting there. I looked in back to someone filling up a drink and said "I'm taking my order," and left. It was, of course, all completely cold by the time we were able to eat it. Were they busy? I often sympathize (having worked at restaurants when it's busy), but in this case it wasn't even an excuse - the food was just sitting there, ready to go. I will not give them another chance. Normally I wait some months (or years, I've lived here quite a while) and try again, hoping for new management, new staff, something that has improved, since this is the closest Chili's to my home, but I've been going to a different location now and been a LOT happier with the service AND the food. Look, it's Chili's - it's not fine dining, but the food is usually really tasty and hits the spot, and some locations are simply better than others. So if you want Chili's, I implore you to go to a different location. If you're a Chili's fan, the best thing that could happen is this place gets condemned, torn down, and a new, larger, cleaner one with new management opened on the spot. read more

Garbage don't order delivery. They saw this food and still packaged it for Togo shame on you read more

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If I could give zero stars I would! There was a ROACH in my food!!! Cooked into my food!!! I haven't been to Chili's in years because every location is always nasty dirty. Now when I finally do go, there's a roach in my food. This location probably has a roach infestation in the kitchen if it actually gets cooked into the food. I only ate one piece of my quesadilla and was in the middle of packing my food to go when I noticed the roach. Clearly I left my food there, idk what the hell else could've been cooked into it. The manager took care of the entire bill, as they should have. Now I feel like going home to throw up. Never in life will I ever be back in a chili's restaurant. EVER! read more

Chili's - You can see the roach hanging on to cheese! Smh - Bars Near Me - Lilburn, Georgia

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I waited 30 mims past my pick up time. Mango tea taste like water and service sucked.

As usual this is another negative experience at this particular Chili's. Food took over 45 minutes after being told it would be 20 to 25. 10 minute ride home and everything was cold. Cold cheeseburgers, cold quesadilla. Not even lukewarm, straight up cold. Like sat on the counter under a ceiling fan cold. Rarely have I had a positive experience here which is why I only go every six to twelve months. That's how long it takes for me to forget the agony and misery that is that particular Chili's. When I do have a good experience it is always because of the server. Not the case today. Hopefully I'll learn and never go back. read more

Never Ever Ever Again!!!!! We had a table of 7 . 30 minutes after we placed the order they came back stating they didn't have pasta!!!!! 30 minutes! We were very disappointment! We will never eat her again. read more

This location is seriously on the end of worse chili's I've been to. The service is very poor, the quality of the food is not great, and I have not had a good experience here the past few times I have come. I highly recommend going to another chili's if you can! read more

Placed an online order tonight. Got to the store and it's closed. No notice on the door, no email in response to store being closed. How are you able to receive orders if you aren't open?? Will not return, too many places near by that actually want to be in business. read more

The worst bartender ever..can't work light and has an inability to understand simple conversations. Do not go to this place. read more

This is probably the worst experience I have ever had dining in any establishment. Fifteen minutes to get a water, another fifteen to see a server. We're talking about half an hour and a half full restaurant to even speak to our waitress. Our drinks remained emptied. When we ordered margaritas, the waitress did not ask how we wanted them served. Our appetizer was fine, but our meals came out staggered. My husband sat while his dinner went cold for fifteen more minutes before my dinner arrived. Fajitas. We had to wait and find our waitress in the kitchen to get any tortillas. At that point we just asked for boxes and our check. ...we were charged twice for one of our entrees and our server argued that the $15 extra was first because we sent our food back and then tried to argue it was sales tax. Not in this state. Manager dismissed us. No tip. Never returning. This was not a fluke. The table behind us was riddled with inconvenience and complaints as well. Entrees before salads before appetizers? Empty drinks? Unbelievable. We'll be calling corporate tomorrow. read more

The other reviews are spot on. Placed a pickup order. Was supposed to be ready at 6:45. I got there at 6:40. Order finally ready for me at 7:45. Got home 5 minutes later and the fries were cold. Not warm. Cold. Like they had been fried yesterday and stored overnight in the fridge. Burger was supposed to be pink. It was well done. But also cold. As if the order was ready at 6:45 and just sitting back there although they knew I was waiting. Do not eat here. McDonald's is cheaper and makes a better burger. read more

This location has VERY SLOW service. I have been here several times over many years and I don't think there's ever been a time when the service is NOT slow, so just BE PREPARED. Lunch time is better than dinner. Otherwise, everything else (food,drinks etc) is just like any other Chili's. read more

This was the worst Chili's experience ever. The host disappeared the moment we walked in, telling us that he would go clean off a table for us. He reappeared about five to ten minutes later but at the bar, talking to the bar tender. When we got his attention he came back and informed us that they only had three servers and would need to wait for 20-25 minutes to even have our order taken. There were only under 10 tables seated at the time. For the life of me I don't understand how 3 servers can't handle 10 or less tables! This young man was trying very hard to discourage us from staying so we obliged him by walking out! If I could give minus stars I would! I've never had this kind of service at Chili's in Colorado Springs, where we live. read more

Much better than last time! Seem the new servers are getting it! Maybe management is acting on our reviews. Finally. read more

The good service is what brings an otherwise 2 star review to 3. The food was just barely hot and not all that tasty. Chili's is known for their ribs and in this case, the ribs were not so memorable. The flavor was off and just not good. I did enjoy the corn on the cob and the chips and salsa. Thank goodness we had a great server who was extremely helpful and attentive. read more

So this is the worse Chili's I have ever been to. Byron took 45 minutes to get our appetizers to us, and the place was not busy at all, he was to busy watching TV to keep his two tables serviced. The GM here stood and bullshitted with a customer for 30 min despite the food less people waiting to eat.. we will never dine here again. read more

Actually a 0 star. Ordered through door dash at 6:30pm and my order was accepted and being prepared. Dasher was waiting at restaurant according to the app after about 30 minutes of me placing my order. 8:00pm rolls around and my order was canceled. Mind you this Chili's is not accepting dine in only take out. YOU MAKE FOOD FOR A LIVING so why is it so hard to get the food cooked. If you knew you could not make the order which was a very simple order why not decline the order immediately instead of having me wait a hour and a half. When I tried calling they did not answer the phone which you don't have that many takeout orders to where you can't answer a call or make the food most importantly. I'm just disgusted with this Chili's and don't recommend anyone ordering here. Nothing good to say about them. read more

slooooooooooooowwwwwwwwwwww service. Lunchtime - we ordered drinks, they came. We ordered food - both of us had the unlimited soup & salad lunch special with chips & salsa. After being there for 20 minutes, I asked the hostess if someone could bring our food because we needed to get back to work. Another waitress brought us our food and refilled for us. I'm not sure where our waitress was, but when she did come to our table, she was short and cold with us. The table next to us got up and left after waiting for their order to be taken We were 15 minutes late getting back to work because it took that long to get two bowls of oversalted soups - we had 2 different soups and both were too salty both times - and two salads. I wouldn't recommend this location. We've had lunch here about 4-5 times over the last couple of years and each time, the service is terribly slow. read more

Bad service... food came late and the order was incomplete. Asked for a beer, came warm. Asked for a coke, never came. The plates were never removed after we ate. I don't think I'll come back... read more