I'm giving it three stars because of the service tonight. This was our second visit and the absolute worst. Our first visit was a normal visit, this one was not. I'm assuming it's because it is Mother's Day weekend and they were busy. Anyhow, there was about a 15-20 minute wait for a table- no big deal. We were seated sooner than that which was great. We sat in a booth at approximately 7:00pm. We weren't greeted by ANYone until about 7:15. The nice server wasn't assigned to our table but she took our drink order and chip order. We get our drinks and chips. She came to check on us and advised our actual server would be with us momentarily. It is now 7:40 and out actual server has not come to check on us. The non-assigned server ended up taking our food order. Our food came about 8:00- almost exactly and hour from the time we were originally sat. My kiddos ordered mandarins as a side which came in a dirt bowl with parsley and cheese bits mixed in. My husband ordered a triple combo which was to consist of 3 types of meat- he only received two. Part of my entree was cold. During our visit MANY tables were left empty and dirty. They weren't being bussed. I understand if you are short handed, but it was kind of disgusting to sit in a restaurant surrounded by empty booths filled with half eaten plates of someone else's food, dirty napkins, and empty drink cups lying sroun We will go back because as you know it's Leesville and there isn't much around. However, I will avoid special occasions and possibly weekend evenings when it's the most crowded. read more

Honestly when chilis first opened here it was great, but now the food isn't great. It's bland and not cooked properly.

The food was ok, the service was good but they had employee training on a zoom call in the dinning room very load! I complained to the manager but nothing was done! The employee even got up to go to the restroom and left it full blast! Watch the video! Totally disgusting! Customer satisfaction does not exist! read more

Service was great and fast. Seated immediately. Ambiance is typical chilis beat and clean. Chips and salsa was good. Beef faji read more

Chili's - Beef fajitas - Bars Near Me - Leesville, Louisiana

To call this place abysmal would be a kind compliment! We placed an order through the app at 6:15pm and the app said that the food would be ready by 6:50pm. I arrived at 6:45pm and paid for my order. The order was not handed to me until 7:19pm. For 34 minutes my pregnant wife and I waited in our vehicle in fricking July heat burning gas. The lady finally told me that we were waiting for mango habanero chicken crispers. They ran out or chicken and had to thaw some chicken out! I told her that they could given me another option 25 minutes ago. When we finally got our order we headed home. My wife ordered a burger with NO PINK because she is pregnant! Two bites into her burger she quit eating it because it was medium rare! And at this point all of the other food was cold! I will never step foot into this establishment again. read more

Chili's - Even the ticket says NO PINK!! - Bars Near Me - Leesville, Louisiana

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How is this place rated 2.3 stars the service is good and really nice waiters and waitresses plus i bit into the most crispy chicken strip of my life i love this chilis read more

My husband and I went in last night and waited 10 minutes after we were seated with no service and waitstaff standing around. So we left.

Have been here three times now. More of a convenience to not cook than it has been me enjoying the meal. I like the steak, shrimp, and chicken fajitas, its the only entree i order. Visit 1 - we walk in and see the sign that says something along the lines of "like no place else". Which you could say that again. Most Chili's I have been to, the service was good. Food is good. This time my rice was undercooked and hurt to chew. My queso and guac i was supposed to get was forgotten. Also ordered chips and salsa for being a rewards member. It came with the entrees. Visit 2 - came in with a few people. Normally you get greeted with "hello, how many" or some variation of. After waiting about five minutes a girl came up and told us we can sit at the bar. We thanked her and said a table would be preferable. She said "hmmmmm" and she walked off. A guy came up a few more minutes later and asked about our party before seating us. Food came, all of it this time. It was alright. Visit 3 - girlfriend and I came in. Both had a very late night at work. Wanted food quickly. Sat down next to a table of children who would not stay sitting or quiet. Jumping around, running back and forth. The father was not much better. Started the experience off poorly. We ordered. Took about 30 or so minutes for our food to get there. Ordered a water after my initial margarita. Took about 20 minutes for it to show up. Got to the point that when we were done eating and had been sitting there for 10 mins or so waiting on the check. I got up and grabbed our own take home trays from the service stand. Then and only then, did my waitress bring the bill. Again, meals of convenience. Not somewhere that would be my top choice in the area. read more

Food was "okay", however the appetizer and main meal were served almost on top of each other. The matre' d almost hung over the table, particularly at the time to use their kiosk to pay for the meal. read more

This is probably the worst Chili's location I've ever been to. The service is unbelievably slow. My friends and I ordered drinks, however she only brought 2/3 of the drinks out and completely forgot about the 3rd. After we placed our order, it took 45 minutes for us to get our food, and no, the restaurant was not busy. There were maybe 6 other people inside max. read more

For our 20th wedding anniversary, my wife and I decided to order Chilis to go. Ribs, Salmon, Loaded mashed potatoes were cold. Broccoli was uncooked, raw. It should have been in a salad. Afterwards I attempted to call to speak with a manager. The young man who answered asked me to hold. I held for 12 minutes. Hung up, called back and after another 10 minutes, the phone was never answered. My wife called, shr was on hold for 10 minutes, no one answered. read more

The food I got from chilis wasn't even made the way it was supposed to. I wanted shrimp Cajun pasta and they gave me chicken. I also ordered a chicken sandwich and they put sauce that I very much did not ask for on it. If you plan on going to chili's for properly made food, this is not the place to go. This has not been the first incident I've had with this place where they didn't fix what was asked of them right. On top of that I had to wait 20+ minutes for it which is ridiculous considering the food wasn't even at least made right. Do better, chili's ! read more

Disappointed in chili's. My wife and I waited roughly a half hour for our waters, and approximately another hour for our food. I could've gone to McDonald's for a better burger than what I sell was given on this night. Waitress walks up to the table and asks if everything is okay, she notices the burger doesn't look good and comments with disgust. I say I cannot eat the burger, it doesn't look appetizing. I'm not one to pick and nag, but I didn't feel it was how it should be. Manager walks up after the waitress (we requested to talk to the manager) leaves and asks what is wrong. I explain what I think is wrong with the burger and she takes the food off of the bill. It'll be a while before we're back. On a positive note, the cheddar cheese bites didn't disappoint, they were delicious. 2 stars: 1 for the manager being kind enough to take it off the bill and the 2nd star for the waitress giving it her all(not her fault) and the cheese bites. read more

Chili's - Cheese burger - Bars Near Me - Leesville, Louisiana

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The short, cute as ever, lady, in to-go, with the absolutely beautiful smile, and absolutely wonderful personality, was the best that I've ever experienced, ordering from any Chili's, anywhere! She deserves a pay raise Chili's! You all are so lucky to have such a lovely, beautiful soul working in there, and she is an angel walking amongst humans! read more

Great baby back ribs and salmon Fried pickles and coleslaw Good service and the staff were polite and helpful The atmosphere was loud and busy. The parking lot was easy to find. read more

Went and met a friend for a quick lunch at Chili's. The server was very friendly. She brought our drinks out very quickly after we ordered them and took our food order. I had the shrimp tacos and a bowl of chili. He had a chicken Caesar salad. His looked really good, and mine was very tasty. My chili was not hot, and that seems easily fixable, but that's the reason for the 4 stars. Lunch is always a good value at Chili's, so I do recommend it. read more

Pickup order supposed to be ready at 7:17pm. Waited outside for an HOUR and they kept telling us it was still being made. Finally I asked if we could cancel and she asked what I had. I told her and she was like "Oh, that order has been ready and has been sitting here for a minute..." Inside visits have also been disappointing... We have been a huge fan of Chili's for years but we definitely will not be returning to this location (New Llano, LA). read more

Tbh if I could've given 0 stars I would. I love chili's coming from Hawaii service was always great. Came here our first day moving to Polk. We got greeted by the hostess and got sorted immediately. Got to the table and no one came to our table. All the other tables was getting serve but our table. It was a good 10 minutes of waiting when I got really fed up and asked the hostess if we don't have a waiter. She was shocked that no one came to our table. Another 5 minutes a waitress comes no apology nothing. I was so annoyed but let it go Fast forward to a week after. Got greeted and got a table (SAME TABLE AS LAST TIME). Guess what?! Same thing happened no waitress. This time I spoke to the floor manager. He apologized and brought us water. Said that he will get our waitress, HE NEVER CAME BACK TO CHECK AMD NO WAITRESS CAME. At that point we left. This Chili's is a disgrace to the chain, just terrible!!! read more

Food was very disappointing today. Beef nachos came extremely burnt. Both cheeseburgers were not fresh and came with NO cheese read more

Chili's - Suppose to be beef nachos - Bars Near Me - Leesville, Louisiana

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Last two times I have been here the soup was lukewarm and the fries were not fresh! Fries had been under a heatlamp, I guess. Very disappointing! read more

It is what it is. It's Chili's. Food was fine. Service was good. If you like Chili's, come here. If you don't like Chili's, go somewhere else. read more

Been a couple of times now. Food was good service was very attentive. Last visit had a major issue and they took care of the situation right away. Management was on top of it. read more

50/50 Sometimes the quality and service is good and other times it's terrible. I had the pasta and it tasted burnt. My steak I asked for rare and it came well done and was like leather. Same for the fajitas. The White queso was good however. The mixed drinks were good but over priced. read more

I'm having to wait with my kids out side for 30 to 40 mins and then when we got there it took 45 mins to get the food and then it was wrong and had to make my son's food and by the time he got his food we were done with owers and it took her 45 mins to cash us out read more

Chili's - Bars Near Me - Leesville, Louisiana

Service was slow and food was a mess. Server was lazy and came to the table 4 times. I may not be coming back anytime soon.

Probably one of the lower quality Chili's chains due to slow service and mixed up orders.

May be a fluke, but came in to visit family and the service there was no -existent. The host was very polite but the bartender refused to even ask our party for our order (no none was sitting at the bar, either). After sitting, no one greeted us as our server nor even advised us that they were backed up, short-staffed, ANYTHING. We left promptly and had Mexican instead. read more

We went to celebrate my daughter's birthday... awful service. We ordered things that never made it to the table and the food was sub-standard also! Never going back to spend my hard-earned money that way ever again! read more

Ordered 48 wings and when I picked up my order the tray looked a little bare. I pulled over and decided to count the wings. The total was 38 and not 48. read more

I am updating my prior review due to many things. First their service has gone downhill and their food is hit or miss on quality and taste. If you want a chain restaurant that sometimes hits the mark with service and great food then Chili's is it. But don't expect great service and great food everytime. read more

Chili's - Bars Near Me - Leesville, Louisiana

This is the worse Chili's that I have been to, yes it is Mother's Day but still we had to wait for 30 mins to be seated even though there were clean booths. Ordered an appetizer which we never received and all the waitress asked was "do you want me to take it off?". when our food finally arrived my fried pickles and sliders were cold and the southwest egg rolls where barely warm. We won't be returnin!!!! read more

Service not as good as others we have been to. Ordered the shrimp tacos and it came out on a rusty taco holder and it was filled with coke slaw with only 3 shrimps in each! Asked for extra avocado and they just put the avocado on 1 taco. Also waitress forgot the beans and said they were coming up and I never received it.Waitress recommended the pumpkin spice margarita, disgusting! read more

This is the worst chilis in the chilis franchise - I'm 100% convinced. Whether you order online and pick up yourself or have delivered or sit there the service is terrible and slow. Literally every time I've ordered online my order has been wrong completely or partially. The service is so slow in the store I've left a couple times after waiting over 10 minutes for wait staff to actually come to my table at all. Save your money, time and frustration - go somewhere else or eat a sandwich at home. read more

Rarely do you ever receive service so bad that you feel obligated to not tip but my most recent trip I got seated and then had to wait upwards of 30mins to just get my drink ordered and another 20 for my food to be ordered which was taken by a second server then the food arrived cold and I realized I hadn't received any silverware for the Cajun-pasta I ordered which I had to spend 10 more minutes to flag a 3rd server down to get a fork after I finished what I could stomach of the now room temperature food I had realized I was rang up for 2 different tables orders along with my order and the kicker I had yet to see the previous three servers again so I had to flag a fourth down to get my bill rectified so I could pay and leave because at this point the visit was more of a headache than relaxing TLDR; don't go unless you want extensive wait times and cold food read more

I know everything is all messed up during this virus time. But. The menu prices are still the same. I should still get the same value of food. I ordered a ribeye. It was horrible. Had no taste to it. No salt whatsoever. When I asked the lady if I could use a steak knife. Since we were setting in our vehicle eating. She told me all of their silverware was offsite. Since they wasn't doing inside dining. Ok. Whatever. . So I had to tear the steak apart with my hands. The plastic knife just would do the job. All in all. A horrible visit for me. read more

Over time it has gotten worse. Service is slow, food is subpar, and today was told that the 'Happy Hour 2 for 1 draft beers' were limited to certain types. Advertising the exact opposite. Manager didn't make a single round, was under staffed, and causing people to even walk out. Update: after receiving our food, it was ice cold. One of the managers finally came out and introduced himself as Gil. Apologized for the service, and took care of the bill after I told him I was done. He then asked us to give another chance as he just took management this week. Promising change. read more

Chili's - today was told that the 'Happy Hour 2 for 1 draft beers' were limited to certain types. - Bars Near Me - Leesville, Louisiana

I went in and was told from the hostess that it was an hour to an hour and a half wait time. So I ask her where was everyone waiting. She said in their cars. They checked in on the App. So I left went to the app got on the waiting list and was 1st on the list in 20 min. I was already somewhere else . So No I did not eat there. The hostess was rude and just wanted to get rid of customers. read more

Our server was just the right amount of attentive as not to be intrusive. There were 4 LARGE birthday parties at the time, but even so, the wait was not interminable. The food was good, not excellent, but I didn't go there expecting food rated by the Michelin guide. What distressed me was, as I sat, I observed the person prepping flatware in a manner that I consider far outside the realm of even marginally sanitary. She sat at a table in a crowded area(allowable as the place was maxed), another person, not a patron sat at the table playing games on the touch screen at the table and several times touched the flatware that was being set up for use. The employee was not wearing gloves and touched the tine end of every single fork that was placed in the holders. I cannot commend an unsanitary practice anywhere in the food service industry. This incident is the reason that I likely will not return. read more

Literally got here at 8:45 and everyone around me has come and gone. We are the only full black table. They have served all the other families and they have even gotten to go plates and all we could get was fucking chips and drinks. Like it's 1006 and we finally got our food. Shit felt sus to me. Makes no damn sense. Had to ask for everything to go. read more

Went out to eat with my 3 year old today. Haven't been to this chili's in a couple months. There was a 30 minute wait which I understand but I told the host to seat us in the bar if a table opens up. I watched as 4 bar tables opened up but I was never sat. I tried to find the host but she was busy making drinks for the servers. Once we were sat it took 18 minutes for us to be greeted after I told the manager nobody's been to our table yet. I go there because the kids love to play games on the ziosk however ours was broken. After I ordered the apps and entrees came out 2 minutes apart. I asked 3 different people for honey mustard, 1 was the manager to no avail. I finally got it as I was finishing my food. To top it all off they were out of Ice cream. read more

Chili's - Bars Near Me - Leesville, Louisiana