If this is the Chili's at 160 West University Way, on the Western Carolina University campus, this is where we were able to have dinner and a brew on a Sunday night. Standard Chili's menu and bar, college student servers. Certainly nothing fancy and food was OK. Not much more to say one way or another. One of few on-campus options. read more

Food was great, got seated right away and the menu had lots to choose from. Very convenient location

Don't come here on national margarita day. Looked forward to it all day just to figure out they stop serving alcohol after 9:30 which wouldn't have been a problem since we arrived at 9, got seated by 9:10 but nobody asked what we wanted to drink until 9:35. Half the menu was unavailable food was ok service wasn't any better. I've had much better experiences at the Waffle House in town and at least they let you byob. read more

Stopped in for an early dinner. Service was good. Restaurant was clean and modern. They ran out of sweet tea and a mic ultra, but wasn't a huge deal. Ribeye was terrible. Brisket was a close 2nd! Just stick to chicken or simple items and you will be fine! read more

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We sat outside for an hour waiting to be served after a host confirmed we were on the waiting list, and were receiving texts from the waiting list number. After the end of our estimated wait time passed, we went inside to find out that we were never even placed on the waitlist and the staff that confirmed our place on the waitlist "doesn't usually work at the front" and literally just lied to our faces. Waste of fucking time, never even received a meal obviously. read more

Poor service, always out of regular menu items. We have been to this location several times and It's just bad. I feel sorry for the college students that only have this place on campus to splurge on for a meal. Terrible ! read more

Shit was ass.... Horrible service Ambiance is there Food was lowkey fye but cmon 2hr wait when only 1 table is currently being served. Some bullshit. read more

There's two 6 tops empty, and we've waited 30 minutes, the young blonde at the front, the guy, very rude. These tables have been empty the whole 30 minutes plus. We're a four person party.. the host told us to wait outside our in our car. We asked why we couldn't sit at these tables, he said because there's 5 and 6 parties on the waiting list. Update: the tables are still empty and over an hour. The wait took approximately 40 minutes. read more

Chili's - Unused tables but lots of wait. - Tex-Mex Near Me - Cullowhee, North Carolina

The server burped in our faces. It was shocking. Other than that he was nice. If that wasn't enough, the food was absolutely disgusting. The bigmouth bites tasted like chemicals and the cajun pasta was just pasta with what seemed like a whole bottle of cajun seasoning dumped on top of it. Also shocking. The ambiance was about what you would expect from a Chilis in a dorm building. Don't eat here, drive to a real restaurant in Sylva. read more

So..... this location is on a college campus. I'm not gonna be too generous and allow that to skew my view of the overall Chili's experience. The long and short: the wait staff appears to be all students. This is good as it gives them an opportunity to interact with humans and learn to work. Most of the staff here are very ....... interesting. One guy is tall and skinny and talks so quietly you can't hear him. The girl who was our waitress kept asking for our approval before she would do anything and she took a long time to get us a beer. The hostess couldn't seat our party of 8 because all the big tables were seated with parties of 2. The food is close to what you'd expect from a Chili's. Maybe a little greasier. If you come here, have patience. Lord knows we all need it. read more

Chili's - Tex-Mex Near Me - Cullowhee, North Carolina

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Someone else picked this restaurant and I agreed before seeing the reviews here. I was more than skeptical, but was pleasantly surprised. It was lunchtime on a busy Saturday, but we were seated quickly by a very nice hostess and our server checked in with us right away. Our orders were taken quickly and our food arrived about as fast as possible. It's Chili's, so the food is what it is. But our meals were as good as any that I've had at other locations. My one ding - they only had one hot sauce (Tobasco). Come on, man! read more

Terrible phone service, waited for someone to pick up the phone for 30 minutes and no answer, so I had to go there to try and place a pickup order and they told me they stopped taking to go orders 12 minutes ago. I told them how they didn't answer the phone and he only said sorry about that. Also to mention he was only cleaning off menus at the time meaning he was able to answer the phone and it was not busy. Worst chili's I've been to. read more

Update: okay so I'm updating my review as there are none after mine that aren't more than 4 years old. The food is great, the waitstaff are great! They are sometimes short but they still give the best service possible. The restaurant itself is very clean and they're always playing music. This is the place to go on WCUs campus if you just want a casual sit-down place to eat with your friends! read more

If I could leave no stars I would. Whoever the manager is, needs to quit. They are constantly out of food. This isn't a one time thing, a recurring event over several months. The service is hit or miss. You may get someone that is good. Or you may get someone that is miserable. 98% of the time this place is a joke, occasionally you may have a decent experience. read more

I placed a To-Go order over the phone with assurances it would be ready in 5-10 minutes, but I had to wait 25 minutes just to find out that not only had they not put my name in their system, but that they no longer serve the item I ordered. read more

Terrible It's chilis so the bar is set pretty low. They should just go ahead and close. We waited for our food for two hours on a Wednesday. The service was rude and slow. The food was cold and bad. They consistently got our orders wrong. Don't waste your time. Just go to subway. read more

This was the worst experience. Staff had many open tables and still unable to seat anyone. Servers and manager (Daniel William) just standing around. We saw several customers leave, and eventually we did too. Manager unable (or unwilling) to resolve the situation. Poorly staffed, poorly run, we won't be back. read more

DON'T BOTHER! Decent food but TERRIBLE SERVICE. Saturday with absolutely no crowd whatsoever. Despite being almost empty, they wanted us to sit at a huge high top next to a large group of students. However, my SO is a little altitude challenged, and so didn't feel like climbing a stool before lunch. The hostess got obviously indignant when my SO kindly asked for a normal table, of which there were plenty. Then two servers fought over who would "have to" serve us because they were having some kind of power struggle between themselves over their sections and seating order. They literally stood right next to us and bitched at each other instead of just getting on with the service. Had to wait almost 10 mins to be served, another 5 to get teas thrown at us. Had to ask for (each separately) utinsels, napkins, replace our own empty ketchup, and remind the ditziod waitress of our drink orders. Sheeze. Got that snotty, entitled, millennial passive aggressive bullshit attitude throughout the entire experience. Only thing that works here is the kitchen; and the door, which we will never pass through again. Go somewhere...anywhere else. Mediocre chain food and surly attitude from snot nosed kids just isn't worth the hassle, when there are so many good options nearby. read more

Generally really good compared to off campus Chili's. Sometimes slow service and long wait to get a table but they do the best they can. Best to go if your local while students are in the height of classes or during breaks. read more

For Cullowhee, it is a decent place. IT IS NOT A REAL CHILI'S! It only has the Chili's name and menu. It is ran by the food distribution center for WCU. It is the closest thing we can get to a restaurant in Cullowhee. My favs are the Old Time Burger and the Shredded chicken, bacon and cheese quesadilla! read more

I have always enjoyed Chili's. However, the staff was rude and not helpful. We were completely ignored when we came in. We waited 40 min and this was after we had to ask if we were in line. Despite walking in before multiple parties we were told we would have to be put on a wait list and wait. When we were finally seated we were greeted by more than 7 unoccupied tables. This is very unprofessional and unpleasant. Update: They can't get orders right or out on time either. read more

Ordered shrimp southwest caesar salad-they were out of shrimp but insisted on making us pay for said shrimp. Manager wasn't nice and wouldn't listen. Have never, ever, EVER had a decent experience here. Don't waste your time or money (DB or actual money). read more

Horrible service! I get that they're college kids but it doesn't give them the right to act like that. Every order I've got has been wrong. I got my food before I got my drinks. I even had a drink spilt on me and was told "at least it wasn't ranch". read more

Okay so let me just start out with the waitress she got our order COMPLETELY wrong. Do they not have to wright orders down anymore? She only checked on us one time and the food we got was absolutely disgusting! It took us 30 minutes to even get our ticket. I DO NOT RECOMMEND THIS PLACE. read more

This was a horrible meal, didn't come with butter on the steak, asparagus was absolute garbage and cold read more

Chili's - This is the asparagus that I received tonight. Not to mention the fact that it was cold and over cooked - Tex-Mex Near Me - Cullowhee, North Carolina

If I could give no stars I would. Every time I eat here I get sick basically. Foods always cold, long waits, and what I order never comes out right. Last time I went I ordered a steak(big mistake but I wanted a low carb meal) I wanted it medium rare; it came out barely seared and dripping with red. The inside was so tough and gooey. Definitely undercooked by margines I don't complain so I just ate my side dishes But if you are on way campus and want a nice meal? Just go to the dining hall. It's way better read more

Service has improved! I really like the new staff here. Great environment for college students

Ever seen Kitchen Nightmares? Well today I got to experience it firsthand. My wife, our son and a friend of our's decided to meet for dinner tonight, arriving around 5:40. As we pulled up I saw that the majority of the outdoor tables were open. "Great!" I thought. I couldn't have been more wrong. We approached the hostess stand expecting to be sat immediately, but instead we were told that there would be a 30 minute wait. As we gestured towards all the empty tables (well over half the restaurant) we were told that the wait staff simply couldn't handle the volume if every table was occupied. "Oh well" I think, it was a beautiful evening after all so some extra time outside was welcomed. Finally, we were called to be sat at a table. We requested a small, empty outdoor section where our son would be free to wander around without disturbing other customers. Our waitress appeared to be extremely inexperienced and nervous, which isn't an issue, but she couldn't name the beers on tap without going back and forth to the bar 3 separate times. It took quite some time to get our drinks, so by the time she finally brought them all we were ready to order. Our order was simple. A white queso dish as an appetizer and 2 orders of the prime rib tacos. We expected to be in and out fairly quickly, but that too couldn't have been further from the truth. Some 15 minutes later our waitress returned carrying a basket of chips with salsa, but alas no queso. The waiting game continued. Another 20 minutes pass and she returns with a skillet containing something that resembled fried vomit. Before this repulsive concoction could even be placed on our table, we informed her that was most certainly NOT what we ordered. We reiterated that we wanted the white queso and she hurried off to put the order back in. Again, we wait. Shortly thereafter our entrees arrived. Visually they were lacking, obviously thrown together without much care. But its all about the flavor right? So I rearranged the pico so it was more evenly dispersed (rather than one large clump in the center) and took a large bite. Instantly, I was hit with an overwhelming amount of cumin. It was as if I opened the jar and poured a tablespoon directly into my mouth. Had I not been so hungry, and the wait so obscene, I would have sent the entire plate straight back to the kitchen. But at this point I just wanted to eat, so I pushed on. Thankfully the next bites were edible, although just barely. What the menu advertised as "prime rib" was more reminiscent of canned dog food; the texture, smell and flavor were repulsive. The tortilla? Overcooked on the edges and soggy in the center. What passed for sauce was a bland, unremarkable mess. At some point I discovered a slice of avocado in each taco, lazily hacked and thrown in underneath the mystery meat. Also included was a side of rice and black beans, though I dared not try either. The beans appeared to be at least a week old and the rice a mushy mess. Just as I abandoned hope of having a satisfying meal, our appetizer finally arrived. By this point I really should have known better, but I remained skeptically optimistic. Yet again, I was disappointed. The dish was an absolute mess. Queso, overly cooked cheese, salsa and a ground meat (horse?) were haphazardly thrown into a shallow skillet. The horrendous visual was only outdone by the awful flavor, with the only edible feature on the dish being the queso buried under the disgusting toppings. To be fair, not everything was horrible. I rather enjoyed the salsa, sweet tea and water. But it should go without saying that I will never return for a second try. This was the single worst dining experience I have had in my 25 years of life. Eating goat prepared by African villagers on the coast of Djibouti was significantly more enjoyable, despite the incessant flies, unbearable heat and desalinated sea water as the only choice of beverage. As a parting note, I never once saw a manager on the floor of the restaurant, perhaps explaining why the establishment is such an utter disgrace. read more

This place fricken sucks. I place a to go order and the idiots who made it don't know how to close a sauce container which opened and contaminated all of my food. Also I have been here before and the service is the worst you will ever see. Almost to the point where I get up and refill my own water. No wonder no one tips them here, none of them deserve it. read more

We ordered to go and the molten lava cakes were given frozen and I don't believe that's how they should be given. ALSO, you messed up the order completely when given to us. It was put in properly but not given to us right. We ordered the two for $25 and wanted the quesadillas and then the steak plate, you gave us two orders of quesadillas and not to mention the wait time. This is UNACCEPTABLE & very disappointing. Also, your call message is set to saying you're closed when you're not and that's unprofessional and annoying when you're trying to call to get what you ordered. read more

We drove 45 minutes to eat here and had a group of 9 senior citizens and the restaurant was not very accommodating! The host was extremely rude and refused to let us sit at a large table where no one was and then refused to let us pull tables together or even pull a chair up! I understand fire codes etc but the service was terrible and my seniors citizens felt they were being attacked! Staff was very rude and wouldn't even allow us to separate into multiple tables! We will not be back! the manager did not even come and speak to us about the issue instead they stayed in the corner talking about our group! read more

On my visit on April 29th, 2018, for a group of 5, was put on a waitlist for "10-15 minutes", but was made to wait for over 40 minutes to be even seated EVEN THOUGH a two-person party who was on the waitlist after our party. The two person party was placed on a table for 8 and we were told to wait because our "waitress" was on break and that they could sit us soon, but our waitress would not be with us until she got back from break. Not only is this store run poorly and inefficiently, but borderline disrespectful and potentially incompetent work staff. Food is average, but service is very poor and long. Would not recommend. read more

Literally the worst service I've ever gotten. A friend and I waited 30 minutes after being sat at a table for anyone to even ask us if we had been helped yet. Took another 10 minutes to actually get our drinks. Then they had the nerve to give us some chips and salsa for free for waiting. But then tried to charge us for them in the end! Would have loved to speak to the manager but she was no where to be found. If I could give it zero stars I would. read more

This place is amazing in the night time or when the students are off campus or on their brake service is slow but you can tell why...because it's so good generally better than most chili's 4 stars read more

I haven't had the best times here. They forgot to give me my entree when I ordered ahead of time. They have not told me that my student meal plan wouldn't work until after both of us had ordered. And I don't particularly care for some of the wait staffs negligence read more

One star? No stars.... my iced tea was refilled once during the meal with warm tea no ice once during the meal. My margarita chicken was cold the first go around. They replaced it with another plate of food that was cold. This food was unsafe to serve and barely warm to the touch. Nobody apologized nobody checked to see if the replacement was ok. Chicken was very dry and rubbery like it had been precooked hours ago. To me it seems the whole dish was prepared and then microwaved. The crispy tortilla strips were hard and stale and not crispy at all. There are a total of 8 customers and more employees FOH than customers. Servers seemed aloof and only seemed worried about taking your order and bringing the check. Another table got sweet tea that was not sweet then was told they had to wait for more tea to be brewed. Another table ordered soup but got no spoon for the soup. I would have been better off going to taco bell and spending $10 than here and spending $40. read more

A little bit of advice: the best times to eat here are when the students are out for break. Service is usually pretty fast when the students are off campus. I went here during my lunch break while the students were out for winter break and ate my food and was back to my office in about 40 minutes. The food is really good, I've liked everything I have tried here so far. The service I've had has been really good. The waiters and waitresses are all very friendly and attentive. read more

Pretty good comparative to an off campus location , the only problem is with the long wait times to get a table because the restaurant is so small read more

Patricia is the BEST waitress we've had here!! Every time we come we try to get her and she takes care of us like we are family. If you want a good time here try to get her as your waitress!! read more

Had lunch with my wife today. Got a good spot in the parking lot by the door of Chili's. Lunch was good, waitress was good. Now the bad news, no wifi unless your a student, waitress had to tell us that you have to pay for parking at the machine with your spot number ($1.00 for 30 mins) or get a parking ticket. Oh, you can park up the road at the construction site for free and walk to Chili's. By the way there were no signage about paid parking. Tried to use my Chili's gift card but guess what? They will not accept them but they will accept the student food tickets. So if your not a student I guess the University don't really care if you come on campus since they have the policy on WiFi, parking and what cards Chili's will accept. The waitress apologized saying it was Chili's in name but due to the University they do not participate in Chili's national promotions or anything else Chili's does. So it is a Chili's menu and thats about it. read more