Went to Chilis with some family after a long hot day. Was looking for sold cold drinks and good food. We found both. We weren't feeling an appetizer so we passed on that and ordered our mains of the Triple Dipper and a Deluxe Big Crispy Chicken Sandwich. Both mains were great per usual. Offering big flavor for a couple big appetites. I got my Triple Dipper with Big Mouth Bites, Regular Mozzarella, and House BBQ Boneless wings. All were hot and delicious. Sadly I didn't get the fancy cheese pull but that's ok. The Chicken Sandwich had lots of flavor and was exactly what my girlfriend had wanted. She also got a regular margarita but that was not photographed. Our server was friendly and kept our drinks full. No complaints there. She was exactly what we want from a server. We will definitely be back. read more

Chili's - Triple Dipper - Tex-Mex Near Me - Columbus, Indiana

See all

I had an issue on the 18th of september. My food said it would be done at a certain time, when i got there at that time it was not ready. It was ready 20 minutes after the scheduled time. i understand that it happens i work in food as well. but for me to get my food and every single item be cold is unacceptable. when i called and asked for a refund they said give me 10 business days. after more 10 business days when i called and asked for a manager i was being rudely spoken too. The person basically said i lied about when this occurrence happened. I told the manager i can prove the date with a statement from my bank account and they told me i was wrong. I just wanted my refund, I am a regular at chilis. If this is how management is speaking with customers at chilis maybe it's time for them to look into hiring different people. Like I said I work in food and i understand, but the disrespect from the staff was truly upsetting. When in the end that person said they will "look into it" again. The customer isn't always right, but in this case I am right. Chilis find new management and people who respect others and don't treat customers poorly. read more

We tried out this restaurant that is 1/4 mile from, after more than two plus years of choosing not to go. The food had really fallen off the edge. I wont go in to how bad things had gotten. We noticed more cars in the lot than usual. So we decided to try again. I decided on the triple dipper for an entry it was a good choice. Hubby did quesadillas filling didn't come to the edge so a lot of tortilla was left behind. The bartender was great, friendly and on it. We may try again. read more

Chili's - Brisket Quesadillas - Tex-Mex Near Me - Columbus, Indiana

Great comfort food and tasty! I like the renovations they did to bring up the modernity of American dining. I recommend the Ancho Salmon with a cocktail of your choosing. They have good mixes. Overall we had a great experience and staff were very kind, they checked on us often! I think of it as a slightly more upscale Applebees or Amazing Joe's. read more

See all

We were seated right away in the bar area. Our waitress was friendly and courteous to us. We ordered food and it came out to fast. You just know they didn't have time to cook the food fresh in the short amount of time it took to come out. I knew by looking at the food it was straight out of the microwave. My friends both got the chicken quesadilla and I ordered the Crispy Chicken sandwich. They said their quesadilla was just average. My chicken was cold and rubbery. I don't think I'd ever go here again. read more

Came here to Chili's tonight, service was okay, our waitress did an okay job, the food was pretty decent, and the atmosphere wasn't to bad, not to crowded and not to loud, but definitely not a place I'd come to regularly read more

We went to Chili's Sunday night October 24. We stood and waited in someone to seat us for 20 minutes. They would see us standing there and look away. They weren't busy might I add. So finally someone came to us and asked how many. I said 2 and would like to sit in the bar area. They said they needed more people in the dining room so the people working in there had more tables. I said I'd rather sit in the bar area. My husband was wanting to see the colts play. We sat down and it took 15 min for someone to get our drink order. We have her the drink order and told her we were ready to order. She said I need to get your drinks first. I said can you please bring us chips and salsa? She said yes in a few min please. She brought our drinks and no chips. I said I had a rewards for cheese dip. And we ordered our meals. My husband asked for a appetizer of cheese fries with his meal. She said I can't do cheese fries and cheese sauce together. We explained that would be his appetizer. She said I can't do that. I asked who the manager was and she said Scott. I said we need to talk to him. She went to put order in inside the bar area. She came right back and said she talked to Scott and he said we were right. She didn't talk to him we could see her the whole time. She literally lied to us. I said this is why we don't come here anymore. Eight months ago we ate there 2-3 times a week. The waitresses name was Taylor. She said she hadn't work there long. Ok for one thing you don't tell people they can't order something. Another thing you don't lie to them about talking to the manager when you can clearly see her the whole time. This place needs some straightening up. I would give it a zero but wouldn't let me. Also the hostess was sitting on the floor in front of the podium on her phone. I have a picture of that. read more

Chili's - The hostess setting on the floor playing on her phone. - Tex-Mex Near Me - Columbus, Indiana

May 2020 Updating my review. This is on their to go service. Ordered it & paid online. Waited 2hours 40 min for food. Never came. Was told would just do refund. By that time it was late at night. Family was starving. Called the next day to see if we could get our order for lunch instead since we already paid for it all online the night before. And they still hadn't refunded it. They said absolutely. Picked up Order & it was completely wrong. Had to make another trip back. 3 trips later, I know I will definitely not be visiting for awhile. Especially to go. But the People were very nice, Both days of different people working, but their to go service is one of the worst I have ever experienced. May-2017 I am updating my review. I still feel the same way about the food. I love it! But the Columbus location has the worst staff!!! The waitresses are rude, condescending, and snobby. They charged us for a drink that should've came with the kids meal. The waitress acted as if we were a nuisance for asking them to take the $2.75 off. So she punished us by making us wait 23 minutes to bring our check back! Wth!!! I know the game she was trying to play, how does she think that will ever improve her tips? Not just that, but she was completely rude through the entire service as so are many of their waitresses are. They don't bring drink refills and less you ask, they don't clean off the dirty dishes off of the table they just let them pile up so you have no room, they don't offer to bring refills on chips and salsa unless you ask. Just all ridiculous! The only good waiters and waitresses are in the bar, but if you have kids that's not an option. The Columbus location facility has the worst employees and the management doesn't give a damn. Feb-2017 First of all I love chilis!! They have the BEST chips in salsa (yes ever compared to the local Mexican) in town! With the variety of options on the menu, everyone can be pleased! I love the free kids meal Tuesdays! And I love that if u sign up for their email alert club, they send you free appetizers, desserts, and free kids meal at various times throughout the week! It's great! And they also allow you to combine discounts. Such as if you go on a Tuesday and get a free kids meal, and you have a free app on your email, you can still use it!! A lot of places aren't that cool with their offers! The reason I gave one less star is because there is Always a staffing issue at this location. They are either short waitress or cooks. So depending on what's going on, u could wait awhile for the drink or food. Another reason I am not happy with them at times is on more than one occasion I have went to the restroom and over heard the waitress staff talking bad about the customers to the managers. And then the management team actually agrees with the waitresses on speaking rudely about the customers! I thought your job was for the customers? I overheard the manager talking about a table because they didn't care for how the streak was cooked. I'm not going to go into what was said, but just believe me, it wasn't very nice. But if that is the role the management is setting for the employees, than it no wonder people do not want to work in that sort of environment! read more

Chili's - New updated kids menu - Tex-Mex Near Me - Columbus, Indiana

After a long hiatus from Chili's we thought we would give it another try today. I ordered an old fashion bacon cheeseburger with fries and a blue moon to chase it down with. The burger was a bit overcooked, but then again the waitress never asked me how I wanted it cooked so I guess I can't blame the cook. The fries were "good" but a bit salty. I wish I could say that I was more impressed than my last visit. However it took a long time to be recognized by any server and the follow up service was quite lacking. The food was, let's just say, average, by a chain restaurant standard. My expectations were not high so I cannot say I was disappointed. I think if they upped their game by adding more service staff that would make a big improvement. I really stretched to give them three stars but I was hungry and feeling generous. Who knows maybe we will try to get in a couple more years read more

It's basic. No authenticity included in the menu. It's the same food you can get at any other Tex-mex restaurant

Wanted a quick dinner after shopping, so we stopped at Chili's. Even though the dining room was almost empty, the hostess tried to seat us right next to the open kitchen door. I politely requested a more quiet location and we were moved to the far end of a row of booths, and guess what was right around the corner..... the other open door to the kitchen! Oh well, it didn't seem as noisy as the previous spot, but when I walked by the open door on my way to the restrooms, you could see that the kitchen floor was covered with dropped food that was getting stepped by the servers and dragged all over the place. Not really what I wanted to see when I'm about to eat their food! Chili's management might want to walk by those open kitchen doors and consider what it looks like from the customer's viewpoint. Even though the restaurant was not very busy, there seemed to be a lack of servers. It took probably 10 minutes for our waitress to come to the table just to get the drink orders. At that point, we ordered both the drinks and our meals because we were afraid of how long it would take for her to come back to the table. I ordered the classic Oldtimer with cheese and asked that it be served in a lettuce wrap, since I do not eat gluten. The waitress said she could probably get it on a bed of shredded lettuce, but that was the best she could do. The food arrived in a timely manner, and my burger and fixings were on top of a bed of shredded lettuce, as the waitress had said. It wasn't the most attractive dish nor was the lettuce that tasty but the burger itself was moist and delicious, even though the waitress didn't ask me how I wanted the meat cooked. The dish came with french fries, which were lukewarm at best, and were almost too salty to even eat. The waitress came back just about as we were finishing our meals to ask if everything was okay , and we just told her we'd like to get her check, since we were ready to leave. Overall, both the dining experience and the meal were just average, maybe even a little less than average. But I'm going to give Chili's the benefit of the doubt and assume they were just having an "off" day. read more

Chili's - Chili's seating area - Tex-Mex Near Me - Columbus, Indiana

See all

I ordered a medium rare steak from this establishment and I received a cold medium well steak that had close to no flavor, it was by far the worst steak I have ever eaten read more

Excellent food, great staff very clean and friendly place to eat. Chili's never disappoints thank you read more

Last two times we have been here it's not been busy and still had to wait to 30 min to get in. So crazy

Found a new favorite burger! Come in and ask Jose @settapik to make you "The Boss"! Ask for Cortney as your server and you can have amazing food and fabulous service! read more

See all

We had dinner there tonight and were very disappointed. I understand that many places are extremely under staffed right now, but that should be made clear before you even put your name on the wait list!! There were only 2 servers, one bartender and no bussers. Not really enough staff to keep the doors open since nothing was done well. The food was fine, but we were there for a total of 2.5 hours from the time we were put on the wait list until the time we walked out. We sat at the table for 15 minutes before our waiter ever even acknowledged we were there. I normally only give one star for service this bad, but as I stated earlier, I do understand that everyone is short handed right now. The situation definitely could have been handled differently, though! read more

The best place in town by far! Go here for great food and stupid great service. Mmmmm I want my baby back baby back. I downloaded the app per my server, post ticket, and they reversed charges on my tab for the chips and salsa. Totally worth the extra few bucks!! read more

Chili's - Tex-Mex Near Me - Columbus, Indiana

Margs are straight mix, Cajun chicken pasta was cold and the chicken was extremely over cooked but bright side the water was cold.

We love coming to Chili's and getting Katelyn as our server! She's always very prompt and fast and knows our order right away! Dondi the manager is always very polite and knows us by name. We always feel welcome here and will keep coming back. read more

The team and I went here for lunch. Arrived at 12pm and they were not busy. I ordered their potato soup which came out room temperature and their chicken sandwich which came out undercook.. really? Will not be revisiting this restaurant. read more

Horrible place to eat. Dirty and food taste questionable. I have been to other Chili's location and this one is the worse because I normally like Chili's food but this location is awful. Don't recommend. read more

My son and I went in to eat around 3:45pm. Hostess seated us and said Jennifer will be right with us. After 10 minutes of watching and listening to the staff in the kitchen and standing up front, we decided to leave with out getting service. As we were leaving we walked past 2 staff members who never acknowledged us. Service- F Food- F ( They didn't take our order ) Cleanliness - Doesn't matter because we wont go back. The staff needs to be FIRED! read more

Slooooow! Took an hour and 20 minutes for a late dinner. I think everyone went on break when we came in....there were only three table in use in the bar. Not a pleasant experience, probably won't be able to get my boyfriend to ever come back in here. Not to mention his chicken sandwich "was like eating a shoe" a flavorless, thick mass, with the texture of leather. Couldn't even get out of there when we were done eating because the kiosks battery was dead and we had to ask a lady cleaning the tables to get out waitress. read more

Chili's - Tex-Mex Near Me - Columbus, Indiana

You need a navigation master's degree to read the menu. If you stay away from the norm. Watch out you could be surprised. Foods ok goto the drive up and they will bring it out to you. You ROLL THE DICE THOUGH. you might get what you ordered or-a new meal you paid sixty dollars for that cost twenty. read more

This used to be a great place to eat but no more. Service inside is abysmal but takeout has generally stayed okay. Tonight's fajita meal was bad. The steak was cooked beyond recognition and there some VERY spicy orange stuff poured all over it. The meat was inedible. The meal was cold. Last time for me. Too bad - used to be my go-to. read more

Just had dinner there and was really disappointed in the food quality and service. I get it that help is tough to find but the poor food quality is unacceptable. Had the chicken crispers as part of the meal deal. First 2 bites of chicken nothing but gristle. My wife got the Cajun Pasta. Taste ok but almost cold. Very disappointed to say the least. read more

You know, Chilis has really gone downhill. We saw our waitress maybe three times total, 25 minutes apart. We had to flag down a manager to get napkins, refills, get a box and ask questions about our meal. Food took 30+ minutes to come out....I'm not sure if they were short on staff or what but, no apology nothing. Probably not going to be my Sunday go to anymore. I have a 1 year old toddler who melts down after a certain point, especially without food, long waits are not something I can do comfortably. Step it up chilis! It wasn't even remotely busy! Pros are, the food was good and hot, the bathrooms were acceptable, when we did see our waitress she was pleasant and smiley, we were seated immediately and the manager was prompt with our requests. read more

Came here on my lunch break. They comped our drinks since it took awhile didn't seem very busy but not many staff working for lunch time. The food was good but almost made me late for work. read more

We had a party of 4 show up for a noon lunch meeting. There were plenty of tables available but the hostess (very politely) told us the kitchen was overwhelmed and they couldn't seat us for another 20 minutes. Seemed pretty ridiculous. read more

We usually have decent service at lunch. We went for early dinner 430. It was a little on grimmy side..floors and tabletop. I wanted a non alcohol cocktail. She said they offered no virgin drinks. Not great in my opinion to not cater to non drinkers. Our waitress had zero social skills and did a poor job on servicing. She needed more training on how to ask questions. Such as :do you guys have cash? Better idea..if you are using a Credit card we offer this service for your convenience at tableside? Manager -Scott Waitress-Taylor read more

Overall a great experience. Our waitress was very friendly and providing great service. Drinks came out quickly. The alcoholic drinks were about average. The food came out fresh and hot. Tasted pretty good. I would recommend to eat here. read more

I know this is a national chain restaurant, so I wasn't expecting the food to be anything special. The lack of stars is not from average food, but from the complete lack of service and kindness by the hostess and wait staff. I've been to this location twice. The first time we were seated within five minutes, but it took 20 min for our server to arrive to ask for our drink order. After that the service from him was incredibly slow. Another 10 min to receive our drinks, which he left after putting on our table. 10 more min for him to take our order. Luckily the kitchen staff seems to be better, as the food came out hot and quickly. Once finished eating it took the waiter another 30 min to bring us our check. Don't know what convinced me to come back a second time, but I did. This time we came on a Sunday afternoon. Knowing that many would be eating out after church I expected a little wait. When we arrived at the hostess stand and was told there was a 15 min wait, we saw that the bar area was empty and asked if it had open seating. The hostess replied with an eye roll, large sigh, and an "I guess." Not knowing how to respond to her utter apathy, we decided to put our name on the list and wait. While waiting the hostess had the same attitude towards many other guests and did not seem to be in any hurry to help the other wait staff or guests. She was also on her phone the majority of the time. After about 30 min of waiting, the family of four next to us (who was already there when we arrived) went to ask how much longer their wait would be. They were told 30 min. At that point the gentleman said they had already been there an hour and his family decided to leave. After 45 min of waiting we were seated. At this point it became very obvious why the wait was so long. All of the tables around us were dirty and uncleared, and many remained that way throughout our meal. I don't know if they were short staffed, or just didn't care. Our server this time though, was much more attentive and seemed to be the most efficient person in the building. I will not go back, and I strongly advise everyone else to pick literally any other restaurant around. read more

Tried to get dinner here today, we were on the waiting list for over 30 mins and were next in line. Then several other groups were seated before us after being told we were next. Last time I make the attempt of going here. read more

I understand Covid has put limitations on all businesses. However, the issues we had at this location was not covid related. There was no greeting from the two male receptionists. They acted like we should feel bad for coming in and inconvenience them. They refuse to give us hust one printed menu,, although we could see them in a box directly behind us. Then, out of 5 diners, 2 ordered water. One water came. With no explanation, the other person remained without a drink until 30 minutes later, the 2nd water came? Everyone ordered, after 45 minutes, the server came over and said they didn't have what they need to make 1 dinner, mine. So, they gave me some free chips.. As we finished diner with 5 people in a booth for 4, no dishes were cleared, getting a box for leftovers was getting to be a joke. The server was never around. When the 2 bills came they were messed up, we asked for a manager, the manager kept saying she couldn't fix it, that the IT dept. has to? Then she asked us for a pen? She couldn't help us without one of us digging in our purse for a pen? And she outright told us that she couldn't find our server either!!!?? What? This visit should be an embarrassment to Chili's as a whole. I can't imagine wanting to ever eat at that chain again. read more

Chili's - Flowers - Tex-Mex Near Me - Columbus, Indiana

All the restaurants in town are competing for the best wait staff. This Chilis is losing the competition it seems. The rest rooms are not well kept. A glance in the kitchen on my way back to the table made me wish I had gone somewhere else to eat. Lots of food on the floor. Brooms lying about in full view of the dining area. Just a very blah experience. read more

the last time we were at Chili's, it was bad but it wasn't good. I don't like giving poor reviews but first, we had to wait about 25 minutes, they were packed! We get seated but our waiter didn't come to check on us for at least 20 more minutes. We had to flag our waiter down so we could order food. then it took at least 30 minutes for our food, even though we had appetizers. Had to flag him down again. I feel like we were the forgotten table that night. It may be because they were busy so if I go again, i'll update my review accordingly. read more

Got my food cold twice at least they didn't make me pay for it. I don't know if I'll go back

The cheesecake was great , but we were in there for 2 hours. The server made really weird conversation. She kept telling us about the problems at her job, and then a Katy Perry song came on and she asked if we'd ever seen Katy Perry's feet. Also an employee apparently walked out during our visit, as the server announced it to us. read more

We waited 45 minutes for just a salad and cheeseburger. I ordered the classic margarita which is $4.00 everyday and it sat on the bar for at least 15 minutes before the server decided to bring it to the table. Once we got the bill they charged regular price for the margarita. When I asked the server about the price being wrong she told me that was only during happy hour. When I pointed to the menu where is shows $4 everyday all day special. She said she didn't know and had to get a manger. The bill was fixed. The wait time for the food, taste and service was horrible. Also, the trash in the bathroom was overflowing. read more

Make sure to check out this Chilis while in Columbus. The servers are always friendly and provide the best service possible. The food is always hot and fresh. Make to to get the fresh chips and salsa. read more