The General Manager, Rachel, called and was extremely rude, and her tone was very off-putting. I have never experienced a situation of this magnitude over something as minor as ranch dressing. We were missing ranch dressing from our order, which we believed we had requested. Rachel called to inform us that, according to her staff, we did not ask for it. In our experience, customer concerns are typically handled with more understanding and professionalism. Rather than resolving the issue, she chose to go back and forth over whether it was ordered. She mentioned the cost was only $0.50, and I explained that we were more than willing to pay. I also shared that I did not see an option to add ranch dressing on the side when placing the online order. Her response was simply, "We go by what you order." This interaction was disappointing and unnecessary. We have never encountered this level of customer service before, and it has left a very negative impression. Unfortunately, this experience reflects a lack of care that seems all too common today. You can search our account, we are always eating at Chili's. No wonder overall you have a 2.5 rating. You all need to make Management changes. read more

I ordered the Triple Dipper, which came with southwest egg rolls, burger sliders, and mozzarella sticks. I also added a side of fries and had a sweet tea to drink. The southwest egg rolls weren't what I was expecting -- they tasted more like a taco than an egg roll. However, the burger sliders were great! The buns were buttery and well toasted, the burgers were cooked nicely, and the cheese was perfectly melty. The mozzarella sticks were wild (in a good way) -- the cheese pull was incredible. A little too much cheese for me personally, but my husband absolutely loved them. The atmosphere was relaxed, enjoyable, and family-friendly. Service was excellent; our server, Aaron, was very attentive and friendly. We had a great experience overall, and we'll definitely be going back soon! read more

Chili's - Tex-Mex Near Me - Baytown, Texas

Bartender/waitress was rude at first. Okay, I get it. Bad days happen. She got mad at someone for giving me my second drink with the included promotional stir stick for the specialty monthly drink. The signs don't say you only get it once. It says with drink. But her mood changed and got better so that's cool. I'm rolling with it. I order the queso because it's a new menu item and they've been advertising free queso everywhere and in my emails. That's the whole point I came. I love Chili's and go quite often. Ordered queso. Bill comes (after waiting a while because she forgot about us) and they rang me up for a chips and salsa and then a queso. Said that's how they do it. Um no. Manager had to come twice to fix it. Said he fixed it and it was not. I called him back and he ended up fixing it. It's the fact that I'm all about transparency and that seemed like a way to get someone to pay for extra without noticing. I don't like that one bit. The food was good, though. Still tipped good and went about my way. Don't think I'd come back to this location again. read more

Chili's - Tex-Mex Near Me - Baytown, Texas

It's been a while since dining at Chili's. This location is adjacent to the now extinct San Jacinto Mall. We came on a Wednesday night and had no problem getting sat. We were greeted right away at the host stand and got a table, not a booth. I'm not a fan of those, lol. It appears their menu has been revamped, and there are lots of upgrades to existing menu items. I happened to have a gift card from Christmas and a free appetizer coupon with an entree purchase with a ton of stipulations. We went with the nachos with the chicken upgrade. They were coated with beans, cheddar, chicken, and topped with pickled jalapenos along with a garnish of shredded lettuce, sour cream and chopped tomatoes. It was pretty good, but I felt it could have been a little more heartier with ingredients. I went with the Fajita trio, which was aggresively priced at $21.29! By the looks of it, it appeared to be a monster of a plate. Steak, chicken, and shrimp fajitas came out sizzling! The spanish rice and the charro black beans were nice and hot, not to mention I was gifted 4 hot and fresh flour tortillas to attack this platter. It was indeed too much to finish and conceded half way thru it. My wife got a smokehouse combo with jalapeno cheese sausage and nashville hot chicken tenders. And my daughter got the Ancho glazed salmon. Everything was delicious and the service was good. My only complaint is that Chilis puts a 2 day expiration date on any promos sent to you via email. As a result, and it is my fault for not looking closely, I was not able to use the free coupon. I also noticed their little tablets are gone from the tables where you could enter your phone number to get a loyalty visit logged and usually free chips and salsa or a tea/soda. Overall, it was a much better visit than usual. read more

Chili's - Trio! - Tex-Mex Near Me - Baytown, Texas

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Ernie and I played the infamous Lunch Roulette game today, and fate landed us at Chili's. I walked in with the bar set low (because, let's be honest, expectations are everything), but let me tell you, my expectations were absolutely obliterated. The food? Solid. The service? NEXT LEVEL. Our server, Austin, turned what could have been an average lunch into a masterclass on how to make guests feel like royalty. Not only was he training a new hire with a precision that would make Gordon Ramsay blush, but he also kept the vibes light with some stellar dad jokes. Having been in the restaurant industry for 30 years, I don't hand out compliments lightly, but Austin's got the kind of skill and charisma that made me want to dust off my management hat and poach him for a team I don't even have anymore. I even had to pull the manager aside to share how impressed I was--because when you witness greatness, you have to shout it from the rooftops. But hey, it's Chili's, and I do love that chicken enchilada soup. So, if you ever find yourself in Baytown, swing by Chili's and ask for Austin. Just prepare to laugh, eat well, and maybe leave thinking, Was that the best server I've ever had at a Chili's? Spoiler: Yes. Yes, it was. read more

Chili's - Tex-Mex Near Me - Baytown, Texas

Phenomenal customer service! Help me get a receipt, that I needed for work. Highly recommend!

Food is always good it's Chili's and it's affordable mostly. They do occasionally forget stuff so if you're doing pick-up just check first!

My siblings and I decided to have a quick lunch after leaving an event. Sarah Lynn was very attentive and personable to our party of 6. We didn't have to ask for refills because she was checking our table every 8-10 minutes. The food came out hot and fresh. It was cooked very well and we all enjoyed our dishes. This was definitely one of the best experiences I've had at Chili's. read more

Chili's - Triple Dipper - Tex-Mex Near Me - Baytown, Texas

Best burgers Chips and salsa yummy Great service the waitress and bar tender were amazing that helped me find the perfect cocktail read more

This place is very unorganized and unprofessional. You will be waiting a long time for your food and even longer for a alcohol drink. Service is mid and the workers act like they don't want to be there. Spend your money else where. Its not worth your time. read more

After being regular customers at the Chili's restaurant in Baytown for the past 20 years, I was sorely disappointed with the service and food yesterday. We were seated next to rowdy drinkers near the bar even though we are obviously a family wanting a meal together. Our teenage server decided to fill my order as he "assumed" I would want it. When I complained the food was not as it usually is served, he began to make excuses. I suggested that he simply ask the customer when in doubt which greatly offended him. He refused to even ask if we needed refills after that. My hamburger came out completely burnt and I became ill later that day, causing me to wonder what he did to my horrible burger. It will never happen again. They've taken my order for the final time. read more

I ASKED 8 TIMES FOR A REFILL AND NEVER GOT IT UNTIL I LEFT and da table was sticky and so was the seat no one picked up the dishes either and they robbed me read more

Honestly someone needs to come take charge over this Chili's. The hostess is nice however why is it a 30 minute wait to just be seated when half of the restaurant is empty. I've been here before to eat and the service is slow. For being a restaurant off of I-10 I feel bad for the reflection of this restaurant on the franchise. read more

Chili's - Empty but 30 minute wait - Tex-Mex Near Me - Baytown, Texas

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Very unprofessional hiring group I've been a Chef for 15 years went and applied Shelby. The kitchen manager said I will let you know something by the end of the week. I called on Friday and she wouldn't take my call. I called today only to find out she is unavailable until tomorrow. and instead of giving a person an update she hired two other line cooks. Their wait staff hangs out around the front seating stand. Is this the type of service they provide to people and give the respect they need to to individuals then that tells you how to go get a restaurant clean meat, health standards, and treats their clients. read more

SOMEONE MUST BE SALTY ! Literally.... Like someone get mad and throw a whole gallon of salt in the food??? Because when me and my friend ordered from here November 20th 2023 EVERYTHING WE ORDERED....DOWN TO THE CHIPS WERE SATURATED IN PURE SALT... I ordered the Nashville hot chicken crispers with Mac and cheese and It literally tasted like someone accidentally spilled a whole gallon of salt in the chicken you could literally feel the salt graduals... even the macaroni cheese tasted like they poured a unnatural amount of salt into it... and the chips had salt so much salt it looked like snow! I think eiather someone spilled the salt or something because WTF it was absolutely ridiculous! No way this Chilis would be in business if they always added that amount of salt in the food! Is it accidental? or careless worker idk but we won't be ordering door dash from here again! One bad experience is enough to make u not wanna try it again because it was jus un- edible ! read more

So I went to this chili's and I got the 6 piece chicken tenders,it was cold. We also got the chips and cheese dip, and we only got the chips. The service was okay at best. A guy was smoking in the restaurant, would not recommend read more

Horrible! Why is the restaurant practically empty and yet it still took 15 minutes before we finally left because we still hadn't gotten sat down. read more

Quality is terrible. Service was even worse. Food wasn't good. And let's not mention how slick the bathroom floor was my child slipped as she walked in.. will not be back for sure read more

Awesome, professional, low traffic, silence, productive environment, and good quality service.

I would like to say that I was extremely impressed with how quick and simple the curbside pick up at this location was. Within 2 minutes of me arriving and submitting my spot number, my food was brought out immediately. Not to mention, we were actually earlier than the pick up time. This nice gentleman who brought our food out was very uplifting and excited to be doing his job. With the day that I have endured, I was extremely thankful to have his friendly demeanor in my presence. This experience has brought redemption to Baytown, Texas food industry. I hope this gentleman has a phenomenal prosperous future, unlike Cindy from Panera (please see previous review of Panera Bread in Baytown, Texas). read more

If you can manage to be seated the food is good. But frequently you go in and the restaurant is half empty and it's a 40 minute wait. Today 10 booths at least were empty and they said 40 minute wait. I don't know if it's staffing or what.. but it's going to drive them out of relevance. Before long we won't even try to go read more

Worse appetizer ever. This was our first visit here. When you can actually count pickles that is cheap. I think we got a quarter of a small onion. The egg rollsw were fair. But sure we'll go back. read more

Chili's - 13 dollar appetizer - Tex-Mex Near Me - Baytown, Texas

I am currently sitting in this Chili's. My family and I all got varying dishes and honestly none of us were satisfied. My salad came out at the same time as my entree and my salad tasted dirty and was wilting. The side of chili we ordered was not the Chili all other Chili's serves and was obviously out of a can and burned. Two of our orders were mixed up (wrong sides etc;). None of us got dressings as we ordered with our meals and to top it off... My brother found an 18 in long hair baked into the skin on his chicken. He pulled at the hair and the chicken itself got lifted off he plate. We told our waitress about the situation and she was visibly shocked and apologetic. After a few minutes a woman who we assumed was the manager (not sure as she didn't introduce herself) came and quietly sat the food down in front of him. At this point no one at the table could eat and we sat there quietly until our sweet but unprofessional waitress came to give us the bill. Upon receipt of this we saw that there are no deductions from our bill and we were never apologized to by management. Honestly, I understand this is Baytown but can we not do any better? **Edit - after realizing our bill was over $150 for 5 people we asked that the meal with hair in it be removed. The woman we guess was the manager (we were correct) finally came back over and when we explained we just wanted it removed and that we were upset she didn't come to apologize before she remarked "OHKAY. Well ACTUALLY I did apologize when I gave him his food and I did remove it from your ticket - your sever must have added it back on. So there was a miscommunication THERE." And she promptly walked away with out waiting for a response from us. read more

Chili's - Tex-Mex Near Me - Baytown, Texas

Raven was amazing! The other girl that was working in the bar area, I believe her name was Lexie, did an amazing job as well. She had a large party and multiple tables. They were both pretty busy seeing as the other side of the dining room was closed at 10 pm on a Friday. While sitting at the bar, I saw 3 large parties get turned away because there was no where for them to sit. Raven and Lexie are awesome for keeping up with all the craziness. Raven and Lexie deserve 5 stars but the restaurant as a whole lost one because it makes no sense to close half of the restaurant. read more

This is my 3rd or 4th time coming to this Chili's since I moved to Baytown, service is always alright. Chili's is my sons fav restaurant and since today was his 5th birthday of course we had to come for dinner. We were sat with Ana, from the very beginning she was so sweet. I told her it was his birthday and she said she would take care of it. The food is good but her service was just plain awesome. I was a restaurant manager for many years so I pick up on great service pretty much from the very beginning!! She even went out of her way, which I'm sure is protocol, to write my son a birthday card with his name on it and signed by some of their servers! Made my son, myself and my family's day! In the midst of all the virus stuff going on this was a breath of fresh air! Thanks again Ana you made Juans birthday dinner epic read more

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I ordered $40 worth of food. Only to come home and the Buffalo wings have hardly NO sauce and HARD AS A ROCK. You can tell they've just been sitting there. I don't understand how they can even package this stuff and think..yeah, it's okay. read more

Chili's - Hard as a rock Buffalo Boneless Wings - Tex-Mex Near Me - Baytown, Texas

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When we arrived we had the option to be seated at a variety of tables. They were practicing physical distancing. The staff had on masks, but no gloves which seems to be at most restaurants. The waitress was very attentive at first before she had a large party come in. I had the new drink on the menu called the Spider Bite Rita. At first the taste was bitter. If you mix the raspberry flavor at the bottom throughout the drink, it makes it takes somewhat sweet and removes that bitter flavor. For my meal I had the Triple Dipper. You can pick up to 3 items. I had the southwestern egg rolls, buffalo boneless wings, & big mouth bites which is a creative name for sliders. It only comes with 2 sliders which were dry. By the description you'd think they would be nice and juicy with the ranch and bacon on it. The boneless buffalo wings of course were good. You can't really go wrong with those. The southwestern egg rolls have always been a favorite on the menu and still are delicious after all these years. The person with me had the loaded boneless wings. They were ok, but the regular were better. This experience was ok, but not great. I wasn't sure if it was because of the pandemic and not many people are eating out or if they were just lack luster with the slow service. Again this location is ok, but not a top of the list location to eat at. read more

Chili's - Spider Bite Rita - Tex-Mex Near Me - Baytown, Texas

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Ok. I like chili's...I really do. Went last night and sat at a table in the bar. Our server was Brandy. Their half order of cheese fries is just enough for two people who want to have room for food. They should do better with the cheese and bacon...layer it: but honestly no one does this. They should. If you like ribs...they're good here. Often over sauced but I'm okay with that. Only get them at dinner...lunchtime ribs may not be as tender. He got a Mexican combination plate. He enjoyed it. He asked for salsa on the side and it was like water. Huge downside. read more

Had 2 for $25 dinner. Loaded fries and burger was great and $5 margaritas. Must say they have upped their game.

This place is horrible. Second time Here stopping on my way home service sucks big time. Not like they were really busy and not full tables are nasty and floor Is dirty. Sat 15 minutes finally asked for someone to wait on us and you get one drink if you want a refill, forget it. I got up and filled my own water. To top off horrible experience the management allows some kid off street come in and annoy customers to sell some candy which he carries in a box candy fro Walgreens which he said was for basketball, um bull crap who wants to me annoyed by solicitors especially while your eating. MANAGEMENT HERE IS IN NEED OF AN OVERHAUL. chili's used to be my Go to place lately one bad experience after another thank God for the crowley La chili's they never let down. read more

Chili's - Tex-Mex Near Me - Baytown, Texas

Came in here with a crew of 20 guys from work after a long days work and our server was awesome! Our drinks were always full, our appetizers came out in a very timely manner, our food came out and was made correctly. Not a very common Occurrence with a group this large. The server recommended the quesadilla salad and I was not disappointed. So good would come back read more

Chili's - It tastes way more appetizing than it looks I swear - Tex-Mex Near Me - Baytown, Texas

The bartender is a DICK!!! Ignored me for 30 minutes and when he did come around to take my order he was sarcastic the whole time!!! And No it was not busy. Don't even bother sitting at the bar. He's the big guy with an arm tattoo. Very disappointed. Ended up walking out. read more

Horrible experience at Baytown Chili's. Less than half full, door host said 20 minute wait. That was because he needed to clean the table. So once he could make his way to clean the table, we waited another 20 minutes no acknowledgment by the wait staff. Asked to speak to manager and was told I needed to wait. Haha! No sir. Will not be back. I know you don't care, but hopefully, people will stay away from this sadly run restaurant. read more

Awesome staff always nice and helpful clean bathroom and fast service one of the mangers WAS SO POLITE amazing to his staff and customers even on a busy night to go order girl was awesome too very nice one of the best chilies I've been too! read more

This is the most horrible Chili's I have ever been in. Service is horrible. Garbage day in front of us for over 3 hours as we have tried to eat dinner and have s few drinks. When they finally ran out of glasses and plates they decided to pick up the dishes the wait staff tried to carry way too much and dropped the tray and covered guest in garbage and half drank drinks I only gave them a star as I couldn't post without giving them something. By the way they had 3 kegs that were empty read more

Went here with a friend for a quick bite. The food here is okay. Nothing spectacular. Service was not either. I liked the face that I could just pay for my bill through that little tablet type thing on the table. I got a fudge cake for desert and it was decent. I could tell it was microwaved though. It came out super fast and the bottom was pretty hard. Nonetheless that didn't not really bother me because I could barely eat half of it anyway. I will more than likely be back. They have good chicken strips lol read more

So tonight it's rainy and this chilis is close to home. Plus! I had some rewards to use so after not knowing what to eat we ended up here for dinner. Service was a bit slow but our waitress was also training a new waiter so "patience". She constantly checked on us through out our time there. Customer service is not top notch here. We have seen interactions with the managers and employees that are not the best. There is only one bar tender so we had to wait quite a bit to get our margaritas. But the wait was worth it. The margaritas tasted great And our food was good and filling. read more

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I am at my Chili's Grill & Bar location!.. The employees & manager's are professional in everything they do. The atmosphere is pleasant! This place is very clean! I am eating tonight a Blue Cheese hamburger with onion rings with a Tequila sunrise!!! So yes this place is pretty good place to chill & eat at!!!!! read more

Employees follow the leader and the manager here is terrible. He watched me use a menu to scrape salt and crumbs away when I went to sit at bar...he just watched and never offered to wipe down the area. He talked business with an employee about how they need to make 1895.00 to 'catch up' then bad mouthed a customer after he got off the phone...he laughed bc they want to bring back an under cooked steak instead of microwaving it. Employees show no signs of wanting to provide excellent service either. Dirty place! Skip this stop and go anywhere else. read more

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This location is just ridiculous, and my family and I will NOT return. The last and final experience, we came in right at lunch opening being the second table seated. We waited 20 minutes for a drink, 50 minutes for an appetizer and at 1 hour 15 mins our entrees finally came out ... they were cold and undercooked but complaining was pointless by this point, they do not care! From past trips, the mixed drinks are very expensive for the little bit of alcohol content and the mixers taste old. read more