Have eaten here twice recently. The first time we ate from the 10 menu and the food and service were great. The price was really good for what we had. That said we tried it again. This time it was just off all the way around. The place was dirty. A huge soda puddle was never cleaned the whole time we were there. Our waitress was nice. I ordered a chardonnay which came in a hand held red wine glass. Now I know its chilis but I want a nice cold glass of wine and this glass is the kind you hold in your hand and it warms up... I don't know. We also ordered some queso app with a strange hamburger mix and it wasn't good. Then my quesadilla came. It had bacon in it.....gross not in a chicken quesadilla. Overall the food there is just not good and the restaurant needs a makeover. Both times service was good though, its too bad because its close to my house but Im not going back. read more

Went to lunch today and Amanda was excellent! She was very attentive. Fast refill on the drinks. She suggested the new chicken sandwich on a pretzel roll. Chips and Corn Guacamole were very tasty! Finished up with a Peanut Butter Molten Hot Food, Fun bartender, Cold Drinks! This is the place to go! They also have a car charger for your electric car at no charge to the customers! Restaurant was clean. Will be back! read more

My family and I come here often and they always treat us great. With that being said we always have the best service when Michelle is our server. She is very attentive and always engaged with her tables. Chilis is my two kids favorite restaurant to go to. read more

Absolutely horrible! We had been here before and waited maybe 10 min for a hostess to come out from the back, on an empty night. That time the service was terrible, but decided to try again. Once again, nobody came to greet or acknowledge us. We sat and waited and waited. When we finally got seated, we ordered our drinks and got them maybe 15 min later...the appetizer (chips & salsa), we got maybe 15 min after that (30 min in). When we got our food, the salmon had a nasty smell and the asparagus was flavorless. I had to get up twice (for a lime and later for napkins). When our server finally came by, my daughter asked for lemonade. Minutes went by and other people asked her for refills then what-do-you-know? She brought them their refills but my daughter had to keep waiting. I got up a 3rd time to ask for it. I asked for the check, a box to go and 2 desserts then she told me I could only get ONE dessert at the kid's price! WTH!?! Wow hahahah. Oh I'm not done yet...she brought the box and the check then thanked us. I had to get up a 4TH TIME to ask for the dessert!!! Anyway, lesson learned. There won't be a third time here. read more

Had to send food back twice for being cold. Cook could not get it right so I ended up ordering something else. Waitress yelled to the cook" You better make that perfect for table 71" my table. His response "fuck him" . To top it off after 2 hour of getting home both my wife and myself got sick. I never take the time or effort to do these reviews but I think it would be smart to let others know read more

Absolutely horrible. Waited 20 minutes for waitress to order and another hour on the food. Also messed up my order. Very dirty tables, do not recommend at all. read more

Chicken wings were bland, bartender "Amanda" was busy, although the bar was empty. Not coming here again! I really like the Chili's in Mililani. read more

Chili's - Tex-Mex Near Me - Auburn, Massachusetts

I love Chilli's, but this experience was dissapointing. My dad ordered a tanqueray and tonic, however the waiter had no clue what that was and my dad recieved an alcoholic with a strange taste, we think the waiter misunderstood tanqueray for tangerine. Also, i kindly asked the waiter for extra ranch with our fries and recieved none. Next, my vegetarian sister ordered the cajun pasta, on the menu it says that you must ASK if you want meat on the pasta. However, my sister received the pasta with chicken on it. Then, we were billed TWICE for the cajun pasta. Once the waiter took it off the bill and we printed the bill using the table device, the WRONG BILL PRINTED with kids meals on it. Very very dissapointed Chillis. read more

Here right now.. been waiting a good hour 15 for our meals. Yikes. Not even busy. Everything is so deathly over salted.

I frequent this chili's often. It is never a disappointment! The staff is always friendly and welcoming. The food is always delicious and hot, the drink selection is endless (you wouldn't know they were a chain restaurant!). Great place to bring the family, or stop in the bar for a cold one! read more

New burritos were great drinks were great and the waitress Robin was fantastic!!! This was my third time going to this location and it's much better than it was a few years ago. read more

Chili's - New menu is great. - Tex-Mex Near Me - Auburn, Massachusetts

According to a study out of Ohio State University, 60% of new restaurants do not make it past the first year, and 80% go under in five years. Perhaps the managers of this dreadful Chili's could have a second career teaching managers of really terrible new restaurants how to stay in business. They could have courses in how to prepare tasteless boring food, and they could offer a short course on how to make tiny limp salads. Start up restaurants could be taught how to manage cold and hot food offerings so they all arrive at the table at the same luke warm temperature. There could be a seminar on how to train waitstaff in inappropriate manners, and maybe even offer a graduate seminar in creative new ways to be offensive to patrons. Clearly this Chili's has mastered all these subjects, and yet they are still in business. read more

The food was decent and service was okay. This restaurant now has payment kiosks at every table with no option to pay with cash. I've seen these at other places but they would always still bring a check and the kiosk was just another option. It would be nice if there was a cash option that would somehow let the server know we were ready to pay. We just left the cash out on the table until she noticed it. It was a leisure lunch so it wasn't a problem that she didn't come back for another 30 mins.We left around 2:00 pm ,so I was a bit surprised how dirty/messy the prep/server area was since they had only been open for 2 to 3 hours. When entering and exiting the restroom you walk pass a prep/server area, the counter tops were cluttered and the floor had scattered had food on it, lettuce , fries etc. Something I would expect to see after a busy Saturday night service. I don't expect to be heading back to this place anytime soon. read more

Wow. This exceeded my expectations of what a "bad food experience" could be. For starters, they didn't even have vegetables! When I asked the waitress the reason why, she said "the distributor hadn't brought any". Very strange for a chain as big as this. In addition, I ordered the chile mango chicken (I might have messed the name up) and OMG, the chicken tasted/felt a bit under cooked. Never in my life have I had such RUBBERY chicken. So strange! In fact, my stomach hurts as I type this.... read more

We went there on a Saturday night around 630 7. When we walked in 3 adults 1 toddler the hostess told us about a 25 minute wait or we could seat ourselves in the "lounge." We looked over to the dining room to see several tables empty (more than 5 that we could see) so we decided to wait along with a few other families. When we finally got our table we were placed next to the very noise kitchen when there was multiple tables in front of us empty? Maybe because we have a child? Then our waiter comes 5 minutes later to take our drinks. And shortly after that our food. The food took 25+ minutes to arrive when the place wasn't even busy! We all got burgers which were good. Even though We had to ask for my side of guacamole and ranch even when we placed the order. Then our waiter disappeared for our whole dinner. We finally get refills on our drinks when we're just about done. He filled the ice right to the top of the glass so barely any liquid. (Picture below) We then inform the waiter we are all done and want to pay the bill. So we grab the machine to pay with our card and we can't because it had the previous party's order on it. So we waited for about ten minutes and nothing. So we ask another waitress what's going on and she says I will get your waiter. Another 5 minutes after that she comes out with the paper bill meanwhile our waiter is no where to be found. We try to pay by card on the machine and it's still not up. So instead we just end up paying with cash so we didn't have to sit there for another 10 minutes to sign the receipt. We left and were not very happy with the service at all !! read more

See all

Food was tasty but cold. Sat at the bar, waitress slow & forgetful. I have been here before & it WAS better. Not a good visit.

I'm no fan of chain restaurants. Reviewing one seems like a waste of time, but the service deserves an atta boy, so here you go. This Chili's had a bright friendly atmosphere. I got some kind of mega southwest bacon burger. It was, as any ground-meat, bacon, and cheese sandwich aught to be, delicious. We ate at the bar. The bartender (skinny bald guy w/a grey mustache) was totally cool. He made a small error that delayed one dish by less than 5 minutes, so he comped a beer without us asking or complaining. Never had an empty glass in front of me. If you're in Auburn, looking for an easy, comfortable dinner you don't have to think too much about, screw the Outback. Go to Chili's. read more

It took so long for them to bring my chicken strips, I thought they had to go out back to pluck them. Won't be eating there again.

Found a hair in my food. Disgusting. Came in to order for pickup. Burger was cooked so well done that it was black like charcoal. HORRIBLE PLACE, Managed very badly. DO NOT COME! read more

Went here today with my friend, waited over 10 minutes for a waiter to just come and ask for our drinks , ended up ordering our drinks and appetizer (all we got) and when I mentioned to our waiter we were gonna order everything at once, he was rude and not polite and just snapped back "ya well I need to take the drinks first" ok... Then our drinks came then food came .. Not a long wait (I'd hope not for an appetizer and two drinks) then we paid with a gift card.. He came back and made it seem like there was 6.80 left on the card.. We asked for a receipt with somewhere to put tip because we thought the money was still on card.. He says ok and another waitress comes out and explains we owe another $6.80. Horrible service, have had better service.. But tonight was AWFUL. read more

Quite possibly the worst meal I have ever had. Service friendly but slow. Started out great... And went downhill fast. We waited a loooong time for our food. With young kids that does not go over well. Food was cold, salty and flavorless. Table/seat was dirty and bathroom smelled like it hadn't been cleaned in a while. The kids meals were ok and a lite better. I guess I'm spoiled by my chilis in Maine! read more

For 3 out of 4 of us, the food arrived very cold despite a minimal wait for it. Didn't have time to send it back. Food tasted good and wait staff was pleasant and efficient. Credited us $10 but still not that enjoyable eating cold food. read more

Bar tender Precilla is awesome. She is the reason we come here 2-3 times a week. We work nearby and love the music and food. However, do not like management and there ways of dealing with their employees who work hard while always smiling. Therefore we are moving on to another spot where they , hopefully treat their hard working employees with respect and appreciation. read more

I go to Chili's at least once a week for the awesome food, cool margarita's and great atmosphere. I am never disappointed and the 2 for $20 menu allows me to eat a great meal at a great price, which keeps me coming back every week. The ever expanding menu makes is fun to try new recipe's with my favorite appetizer, the corn fire grilled guacamole and chips. I'm always a satisfied customer. read more

These guys have been and continue to be awesome. My girlfriend and I come here a few times a month; always nice people, last time A J was particularly awesome, reasonable prices, and great food. read more

Went here last night & got the appetizers the waitress was really nice. but we ordered a steak meal NO SHRIMP because it came with it. so come time when our meals came the "manager" helped carry over the food. She had a broken wrist & still attempted to carry over the steaming out steak meal on a skillet & spilt it all over his lap & sweatshirt. DIDNT ask if he wanted a new meal. just assumed he didn't. he asked for napkins she brought some over. then she says oh good thing it only burned me & not you. didn't come back over after to follow up either. the waitress the original one came over & apologized. Also they put shrimp with the meal when it wasn't asked for... asked if we were allergic & he said no so then they didn't proceed to ask if we wanted a new one all cause he just didn't want it so they must of felt it was no big deal. at the end they ended up taking a $5 cheese fry off the bill. that's all. never again will I go to this location!!!!! read more

I tried the Chili's To-GO today and it was not at all what I expected. The food fries, onion rings and breads were soggy and cold. Also, I ordered 2 full entree sized salads and they were pathetic. Not even enough lettuce to create a half salad. I have always had great experiences while dinning inside Chili's. However, I will seriously reconsider ever returning to takeout. Also, my meal was ten minutes late, with no one else waiting for take out. And I ordered 30 min before my arrival. read more

I recently to chilis in auburn the staff was very pleasent and food was great would recomend them anybody

Was not pleased with this place. Hostess was not friendly. Food was subpar. Guac tasted really off, couldn't figure out why.

Let's see, where to begin. How about when we (an older couple) walked in and were seated next to a family with loud young kids celebrating one of the kids' birthday, even though the restaurant was 90% empty. The server arrived within 15 seconds after we sat down and asked if we were ready to order (the first of only two times in the whole experience she was prompt) before we had even picked up our menus. We said we needed more time, and she returned in another 15 seconds, when we were still basically opening the menus. Tried to order broccoli, which was on the menu but, we were informed, they don't actually have it anymore. I ordered an iced tea, which was warm enough that the ice melted on contact and was so bitter that it was impossible to drink. After ordering we waited for a long time to get our food because, as it turns out, the kitchen "forgot a side," even though the meals come with two sides. So, we ate. Then the empty plates sat on the table for at least 10 minutes after we finished. Flagged several people down asking them to send over our server with the check. She finally arrived and told us that she had left the building to deliver an order to a hotel, and told her manager to send someone over to check on us. Needless to say, nobody ever did. The manager stopped by and took $8.00 off our $25.00 check, which included a $2.40 charge for a drink we never ordered! She also gave us some coupons for free nachos and salsa, which any real Mexican restaurant will give you for free anyway. Oh, and the bathroom had a very dirty toilet, along with a sign on the door that told diners to let them know if the bathroom was dirty. Not our job, but clearly not their job either. Needless to say, we left the coupons on the table as we have no intention of ever going back. read more

Chilis 3 months ago my boyfriend and I order chicken fajitas they come out making the sizzling noise.. You think your food is going to be piping hot.. The meat is still frozen.. (RAW CHICKEN) We made no complaint and didn't even request the manager or for anything we seriously just let it slide. Today I come to Chilis ..why? Because I was given a gift card. Ok same Chilis.. same waitress (who was a decent waitress if the kitchen staff could get their act together) I order the pork fajitas.. You wouldn't guess what happened next. Yup my fajita came out pretty much frozen (RAW PORK).. AGAIN. This time I ask for the manager. After all is said and done my food came back charred and burnt. Not to mention when the manager came over to try to resolve the issue he by no means seemed sincerely concerned that I was served raw meat he offered a free desert and apologized. After bringing the food out he never checked back or would even make eye contact with us. The waitress finally got back over and I finally had the opportunity to let her know that the food was way over cooked and not good at all. She informed her Manager do you think he came over again.. Nope.. Over all experience on more than one occasion.. Absolutely terrible. I will be sure to share this second horrible with my friends and family. So disappointing because I really hate to complain. But 2x with this BS... really... never again... to add insult to injury i attempted to fill out the survey they ask you to on the receipt and there is a glitch so i cant hahaha read more