Came in to grab some take out. Got chips and salsa as we were waiting and not sure if they changed the recipe but it was so watered down and flavor less. Although our food was good when we got home, so no complaints there. But as we were waiting there was a lot to look at regarding the staff. As a previous server, being on the cell phone is a big no-no. As the waitress sitting down behind us was scrolling through for a while, what was worse was the manager was behind the bar and would not stop looking at his phone! Was very unprofessional! He seemed to be someone who has a huge ego. And there was this waiter who would not stop singing along with the restaurant music. He was so loud and clearly wanted attention. Sorry....didn't come to a karaoke bar nor to hear someone singing terribly! Need to reanalyze the management and staff to succeed in professionalism. read more

Chili's makes good nachos. Chili's makes good nachos? Chili's makes good nachos! I've never before gotten the nachos at Chili's so (as you can see) I am mildly surprised that they do a good job. Although I will admit seeing single nachos lined up around the edge of the plate was a bit disappointing, I got over it quickly. I realized that each and every one of these nachos has exactly the perfect amount of topping PLUS the tortilla was still crispy. I must say, I would prefer 12 absolutely perfect nachos to a plate full of no cheese on the bottom, toppings falling off nachos. I seem to have more difficulty with either the service or the space at Chili's than the actual food. Last time at a different location we had a loony waitress. This time, the waiter was awesome but they stuck our group in the bar. Now, mind you, we were there at 5PM and the dining room was empty. They had a huge double booth that would have fit the 7 of us just fine. The bar was so loud I couldn't hear the people at the other end of the table. By the end of the night I had a headache from having to talk so loud to be heard. I guess my tips would be: 1. Get the nachos 2. Don't sit in the bar unless you have earplugs 3. Keep your expectations low read more

I'm a big fan of the Chili's chain of restaurants, but this is one of the worst experiences I've ever had. We were staying at the adjacent hotel and decided to stop over for a "quick" dinner after a long day on the road. Ha! It was clear as soon as we walked in that they were understaffed. It took over 5 minutes for someone to greet us and show us to our table. Our server kept forgetting what we ordered to drink - came back twice to confirm what we got. We shared the 2-for-20 meal. It literally took 30 minutes for our appetizer to come out. We thought maybe the server forgot to put in our order, but she was nowhere to be found to ask her. When she finally came out with it, she just dropped it on the table and walked away without saying anything to us at all. Rude! Our meal came after another ridiculously long wait and both chicken dishes tasted bland and rubbery. Not at all like they usually do. Drink refills were painfully slow. I understand that it's not always the servers fault for being understaffed or for the kitchen being backed up, but it's still not appropriate to be rude. An apology for the wait or even a little compassion would have gone a long way. Wasted two hours of our life and over $50. Will never return to this location. read more

Very poor service... my girlfriend and I walked in to wait to be seated and the restaurant was a ghost town.. there were two girls near the bar and they were just chatting away and it took them a while for us to be seated.. keep in mind the restaurant wasn't busy. One of the girls came over and word for word said to us " I just got here I don't know what the hell is going on.." She is clearly is lying because she already had a drink behind the counter where the POS system. Would not come back to this location at all... read more

Visited this restaurant two evenings in a row while on business travel. The front desk team and the lady who took my to go order were very professional friendly extremely conscientious. I Was offered a complimentary drink when I waited for my to go order in the bar. The bar has some very cool dark blue neon lighting. I had salmon which was a huge portion perfectly great Grilled and seasonsed to perfection. This the first Chili's that actually placed my side orders to go in separate containers that's a major league plus. Normally Chiles just carelessly slops them them in the to go container. The large size to go drinks are much greater in quantity then if you order in. My side dishes were piping hot firm perfectly prepared. The restrooms were spotless the dining in seating areas were neat and clean. Music is kind of corny that's why we have headphones read more

Chili's - Tex-Mex Near Me - Andover, Massachusetts

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I usually don't review chain restaurants, but when there is something that sticks out about a location, you have to do it. After a long day of driving around New Hampshire, we were headed back south and the dinner bells were chiming. GPS directed us to Chilis. I haven't been to Chili's so I had no idea how long they would take, especially on a Saturday night. We were seated within 10 minutes which was surprising as the places was packed and there were about 10 people waiting when we got there. After ordering appetizers and dinners, my friend and I chatted for a few minutes and were surprised to see dinner arrive (appetizers had no come out yet, but hey we had only ordered about 8 minutes ago) My friend pointed out that we had not received appetizers yet. I was willing to take dinner first, but before I could say anything it was gone. 2 minutes later, Travis, the manager appeared with our appetizers. He told us that "no one should have to wait 11 minutes for an appetizers" and that he was going to deduct it from the bill. WTF?!?! 11 minutes?? I dont complain until after over 30 minutes, on a slower night. Then he asked if we wanted anything else, so I decided to try the Blackberry iced tea (delicious!!) Eva, our waitress, came over to let me know she was getting the iced tea 2 minutes after I asked the manager. They both came over within the next 2 minutes with my tea. Yeah!! They recently added a white chocolate molten cake to their menu. I highly recommend it. read more

I would not be a regular here if I lived in the area. The location is problematic because you have to drive through a hotel parking lot to get here. The service is sparse at best, the food is below average, even for a Chili's. I was looking to go here have a few drinks, have a late lunch and unwind a bit. I left disappointed because the food came out lukewarm, the drinks were tepid and the staff just did not care. I just left my food and drink and left, did not eat it, did not touch it when it came out. I called out the manager to show the disgrace and the manager asked me what to do about it, I just got up and left at that point. If I have to suggest to management on what to do then I am in the wrong place to eat. I have experience in the restaurant and bar industries, there are times where the staff needs to be gutted and start anew, this is one of those times and this is the place where it should happen. read more

Its chilis. Its where you find good enough burritos, nachos, mexican fix, burger fix and drink fix. I must admit though, that I have been loyal to chilis as far as time goes. Have almost tried everything on their menu and like most of the items. Its not a great culinary experience, but it is satisfying both pocket wise and stomach wise. Above average portion sizes and drink sizes. Like their choco lava cake to finish things off. If you going to dine alone and late, this might provide a good deal during their happy hour. read more

I stopped in here with my husband and baby because we were all starving after we had done some house-hunting in the area. We had the sweetest waitress, who never once uttered that "oh no, you have a baby with you" sigh. We were well-attended. I ate my weight in those warm, fresh tortilla chips. I am in love with the kids menu here because you can order kid-portion black beans, which my son just adores. I truly enjoyed my BLT tacos, and my husband loved his cheeseburger. We'll be heading back again soon. read more

One of the worst customer service experience in recent time. Long wait for even eye contact with server, who isn't as busy as she would claim. Poor attitude, throwing plates on the table, rude tone of voice. read more

Good atmosphere. Staff are nice enough, and that's where the compliments stop. I ordered bone in buffalo wings and blackened chicken sliders. I got boneless chicken nuggets, which i returned and while i was waiting for the wings my main course came? The only resemblance of the sliders to the menu description was it was chicken. Otherwise nothing the menu said was on the plate was actually there. The fries, which it wasn't supposed to come with, we're so salty it ruined the sliders and the wings. By the way the wings came half way through the meal. This is the 3rd time I've been here to give It a chance, but never again. Do yourself a favor and either go somewhere else, or next door to chateau which is ok at best read more

Average chili's 2 for 20 menu is better than Applebee's therefore 4 stars for good cheap meal Loaded fries is the best appetizer Burgers are good Steaks are good Sides are good Cleaner than Salem nh location read more

We always go here and sit at the bar when we stay at the Homewood Suites. Everytime we are fortunate to get the same young female bartender. I should get her name as she is a breath of fresh air. The moment you arrives she comes over to you, no matter if the place is busy. She is so pleasant and never rushed. She also double checks your food to make sure it is 100% accurate. Just an excellent bartender. Our food was very good everytime. We also once in a while order the 3 for 10 as takeout and that is definitely a bargain. It comes with a large soda, soup or salad and an entree with sides. For $10 it is a deal. read more

I live pretty close to this location and although we don't frequent it too much it is always a good alternative to pizza or taco bell, although a bit more expensive. Recently we had take out and got two kids meals, texas fries, and two large entrees. The service was quick as usual, and the service was good. Although the woman had an issue with her math it worked in our favor. The decor inside is typical Chili's and nothing to rave about. I am a huge fan of their shrimp tacos, and although they appear small to the eye the portion is huge and very filling. read more

So we really had 0 expectations as we came here, after a day of travelling and driving we just wanted something quick near the hotel...and surprise! It was delicious! We got the sampler fajitas and chipotle salad, everything was hot fresh and flavorful (I do wish we got more of the sides and guacamole though). The best part was definitely the freshly baked chocolate chip cookie in a pan with ice cream on top. Amazing! Service was pretty fast and I love that we could pay at the touch screen on the table. Overall better than expected experience! read more

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Well, it's a Chili's. Not very exciting. But, when it's a late night on a Tues Monday and nothing else in driving distance is available except McDs or Burger King, not a bad option. As always, good drink deals. read more

Slipped in for a working lunch. Chili's is attached to a hotel, in this very, very business-oriented area-- I think there are 6 office parks within 2 miles. It was quiet-- no one at the bar and only about 3 other tables were occupied. Pulled out my laptop, looked for WiFi network ... Huh? None??? EVERY Chili's has WiFi. What the heck is going on here? Ok, no big deal. My company gives me an air card for use. But I'm low on juice... I looked around again-- not a single outlet under any table whatsoever??! You've got to be kidding me. I inquired of the waitress she seemed to agree. "I have no idea why we're not set up with wifi. It makes no sense to me either," she replied. Lunch was ok-- Mexican taco salad of some sort-- but uncomfortable and rushed. I had to get back to work. :-( read more

I'm sorry guys I tried. I really did (3 times!) because your takeout folks are pretty nice and I wanted a place to eat during my 6 week work trip. But it gets worse every time and today my food was inedible. First try: ordered one of the fish plates with double fish. It was an unusual order apparently so I asked to just get 2 to save time and simplify. Refused said he didn't want me to overpay. Okay. Was told 15 minutes. Gave em 25 just in case. Waited another 30 passed that until finally the takeout dude told me they forgot about my order and left it out. He seemed genuine and said it was fine now and he even scolded the cooks! Took it home only to find that it was ICE COLD. I was starving so I forced it down. Next try a little less eventful except that they forgot the rice and double meat... figured they were getting better, at least now I got warm food. Tried one more time. Super simple just give me a steak, medium. Now I'm looking at a piece of raw meat as I hungrily write this review. I'm not talking pink rare-this piece is cold and purple throughout except for the most outer layer. Even the fries are stale. :( Sorry I'm done. Avoid this place at all costs unless you just want some water or a beer. read more

The food was just ok but the service is HORRIBLE every time I go. This used to be a favorite for my kids and I but, sadly it has gone so far down hill!!! They need to hire lots more help. I will not go again unless the do some series improving. read more

Visiting the area with my family and decided to stop here for dinner as we are staying at a near by hotel. We were seated promptly and waited a good 10 min before anyone came to serve us. We ordered drinks and an appetizer and those also took a while to come out. A man sat next to us was greeted immediately, ordered and received his food faster than the time it took us to get our drinks and appetizer. We asked for waters and those took forever to come out as well. Server was not friendly or smiling at all. My kids were so hungry they ended up eating more chips than their actual meals! The restaurant wasn't busy so I don't know why were served in a timely manner. My husband ordered fajitas that came out on a cast iron pan that he was able to touch without burning his hand. Food was barely warm. Save yourself the time and go somewhere else! read more

Although all Chili's look the same for the most part, this one is now my favorite. BF and I got there around 6 p.m. and were seated right away. The food came out really fast. The mango iced tea is awesome! The thing I like about this place is that even though they offer a lot of more mexican style food, you can still order a steak, burger or wrap. I tend to be more on the picky side, so this makes me very happy. You can never go wrong with Chili's. I love this place! Only down side to our visit was that while we were inside, 3 cars were apparently broken into out in the parking lot. Luckily it wasnt mine since I had parked right out front under the lights....but needless to say, it was still a bit scary. People do crazy things for money during the holiday season. read more

This is my first review EVER!! I am so upset I just spent 100$ to leave hungry and mad. Service was super slow (maybe four tables tops) wasn't busy at all. However the waitress was nice honestly I feel bad for her. I work in a restaurant myself I know some people are just hard to please but I'm a good customer. I try not to make the job harder on people. Me and my step son ordered the fajita trio and although it looked decent it smelled like cigarettes I know that is bizarre but it smelled and tasted like an ashtray. We all left hungry and I should've had a manager comp my bill considering we didn't eat it. But I hate to be THAT PERSON. But please stay away from this place food is disgusting read more

The new chicken and waffles plate : great idea. Jalapeño margarita : good idea. Constant check up : FAIL.

i went for the first time today. i stood at the hostess desk and waited close to 10 minutes, no it was not busy it was maybe 4-5 customers there. 3 employees walked past me & looked at me and didn't say anything. finally someone came and sat us. service was terrible and food is not good. don't come here fr fr this place sucks read more

Slow service, sub-par food and a pretty dirty kitchen. But it's open at 10 PM so beggars can't be choosers? But seriously- if the food is going to take 45 minutes, I think the staff needs to seem a little more apologetic. read more

Nasty. Picked up take out from here. The ingredients used were of very poor quality. The "bacon" on my cheeseburger was more like fried fat strips, lettuce was shriveled and not crisp. The burger itself was over cooked and dried out, as were the chicken wings. I think their M.O. is to just slather everything with a ridiculous amount of sauces and hope that the customers will not notice. I will not be back, nor would I recommend it to anyone. read more

My boyfriend and I stopped here for lunch and had exactly what you would expect from a Chili's. Great service, great food (we had the new Queso and it's great), and affordable prices. Nothing amazing and nothing bad, the food came out quickly and our server was on point. A good pit spot for lunch. read more

This Chili's sucks for food! I have given it literally five chances. I went with my parents who were visiting from out of town and they asked me "why this chilis is so awful". They have good margaritas, but the food sucks, they get the orders wrong seriously every time, they take forever to sling out the grose food... how does that happen, the entire menu consists of chicken fingers and melted cheese.... I love other Chilis, Nashua, Burlington, wherever else, this one sucks read more

Chilis food is garbage. Service is fine. Drinks are average. Food is horrid, packaged, processed junk. You could do better with frozen entrees from the supermarket. read more

Let me say...this was No Hallelujah moment for me! The chicken was not tasty and the salad was a tiny bit wilted. The enchilada soup was runny. So no..no hallelujah moment. Once said..all was lost. read more

This place is not what it was. Have ordered here before and food was good. I think eating in is better than pick up side order. For pickup they have messed up the food twice I had to go back in. The third time I literally Buffalo chicken salad and it just tastes fresh. Will not be coming back disappointed. read more

My son suffered horrible food poisoning from chili's in Andover mass!! I'd post a picture but... it's not pretty! He ordered a chicken quesadilla with bacon and after two hrs of consuming his dinner he became violently ill!! This place is terrible!! Last time I was there I ordered original chicken tenders.. it was all gristle and another time I was there my food had a piece of the metal scrub pad in it!! M going to make some inquiries about this establishment !!! read more

i keep getting this guy as my waiter every single time i go there and his service is horrible. He will come take your order, give you the order, and walk away and you wont see him for the rest of the night. Upon that, my total was about 42$ I gave them 60$ because I just had twenties, and he came over, took it and walked away. DID NOT EVEN COME BACK WITH CHANGE!!I WAS PISSED! WHY THE HELL WOULD YOU JUST TAKE TIP ON YOUR OWN!!! I went over to him, asked for the money back. He said he just assumed we gave him 18$ in tip!! So and gave 48$ and left. ignorant waiter thats what i call it. other than that, the food is good read more

The service was horrible. I ordered to-go, and they made we wait an extra 5 minutes after being told everything was done. Then, O went to the restaurant as a customer eating there I waited long for a table and they gave multiple people that came after me seats. The food is alright, but certainly the worst Chili's ever read more

I don't know why restaurants hire the dumbest person as the hostess. Clueless high school or college girls with no clue. There were obviously many tables that just left, got cleared yet don't seat the parties waiting. A party wanted to wait for a booth and didn't take the available table. I had to wait 10 minutes and the manager saw all the open tables and sat us at the table the party didn't want to sit at. Food was OK. My wife's tacos was luke warm and the rice and beans that came with it was cool at best. read more

The service is slow. The food tastes awful. The staff is friendly, but it is not worth the wait. We went as a group of 6 and ended up waiting over an hour for our meals on an empty night. The food lacks flavor and when it does have flavor, it is gross. I love chili's don't get me wrong, but I've tried multiple dishes at this restaurant and they continue to slack. Unless you're going for a quick appetizer, forget about it. read more

I went yesterday and had the worst experience ever . Waiter is a liar and the food was cold . It took 45 minutes to get chips and salsa for an app . It also took another 20 minutes after getting the meal to get utensils . I asked for Italian dressing and he brought me ranch and when I ask him to give me Italian dressing he told me that was the house Italian dressing . I asked another waiter and he told me the house Italian dressing is not whit and that's what he brought me . After tasting it , it was ranch . I asked for a manager that never came , after waiting for a while I decide to just leave and NEVER come back . read more

This is a shoutout for a particular server at the Andover chili's. Chili's serves hot wellprepared Tex Mex food, tasty in a comfortable relatively quiet environment. But food is only one component of a dining night out. The server is part of the experience and a good one needs to be shared. Meaghan is one of the good ones. Attentive, not intrusive. Conversant, happy, sharing. Thank you, Meaghan, for a great experience read more

My coworkers and I order take-out from this Chili's on a regular basis. Every time we order salads, none of the customizations are ever applied. I ordered a salad today, and paid extra to have avocado on my salad. When I got back to work, I opened my to go box, and no avocado. There should be a Chili's team member who checks the order before it is bagged to go- I am a little tired of paying extra money each time I order take out and none of the items I order are correct. read more

I'm not a big fan of chain restaurants, but Chilis is one that I don't mind taking my daughter to every now and then when she asks. The Andover location seems to be more well run than others I've been to. It's very clean, and the service is usually friendly and efficient. Our favorite menu items are the chicken nachos, Cobb salad, margarita chicken, boneless buffalo tenders and grilled shrimp tacos. If you sign up for their emails you'll get frequent coupons. read more