First time at this location. Staff was very friendly, and the food was great. We will definitely be back to this location!

Wish I could choose lower than a 1 star - Server treated us like we were an inconvenience. 6 adults out for a 92 year old's birthday - one order for the 12oz filet was actually a 12 oz sirloin, seeing as everyone else's meals were accurate, I did not ask to have it taken off the bill or a new one made, just asked to be charged for the correct steak and was not; instead of being charged for the 12 oz sirlion was charged for the 16oz. 3 people still with 1/3 to 1/2 of their meals on their plates and server started clearing all plates and asked if we wanted dessert. came back 5 minutes later, 3 people still eating and brought the bill and removed some of the serving dishes from in front of people still eating. We were at the table for slightly over and hour, not lingering, still actively eating. I did approach the manager about the situation and she asked what she could do, but at that point, we were all disgusted and had decided we would not be back any time soon, so we declined any offers. Completely disappointed. read more

Very casual ambiance restaurant relaxing. The service was excellent and prompt. Had a margarita which was pretty good and then got a 22oz bone-in ribeye which was cooked perfectly came with a salad and vegetables. read more

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Changing my rating because Thiago rushed a very sentimental last dinner between my sister and I before I move. I consistly come here with family and this was one of the worst experiences I've had at a texas roadhouse. He made it very clear he wanted us to leave and put the card reader to pay right in front of me when I'm very aware of how to cash out. My sister even apologized to me after which should never be the case after a dinner somewhere. I hope you guys figure this out because it's been bugging me for days. You're paying for an experience as well as the food and this was really sad. read more

Texas Roadhouse - 1/2 Slab Ribs - Steakhouses Near Me - Methuen, Massachusetts

Pick up was awful. I had to go inside to get my order? I have children hence placing a pick up order? Asked for manager but took too long so I left cause I had kids in the car. Steak was not med rare and the meat was chewy and flavorless. We used to love this place. Maybe a different location is better!!! Very very disappointed read more

We check the wait on the app and get ourselves on the waitlist. It is great not to have to wait long as you hear people being told the wait is 30-40 minutes on busy weekend nights. Thus last visit, I used the option to get a free appetizer or sidekick order of shrimp or ribs. I went for the ribs and they were delicious. Being a loyalty member and using your app works to your advantage when going to this chain of restaurants. Food is consistent and drinks are good. Service can depend on how busy they are. During my most recent visit, I saw our server when he took the order and asked about the bill. I saw him running around the place busy and my meal was good so all good. read more

We went in one night for drinks after a long week only to find they'd been out of all beers except bottled Heineken for weeks. Ok. We ended up going elsewhere. They gave me a $30 GC to come back. I took my family and they brought my gf's salad but not mine. I had to ask what happened. I got some runaround about how he'd put it in as an employee meal. He was so busy flirting w my gf's daughter that I feel like he wasn't fully there. Then the salad comes out with my dinner. Ok. Great. So my steak can sit there longer while I try to speed eat a salad? No. Manager came to the table asking about the visit. I tried to warn her she didn't want to know - considering this experience and my last were very poor. She insisted, so I told her. I said I do not want another GC because I never intend to step foot in there again. This wasn't an empty threat to "get free stuff". I had had it. I'll tell anyone who'll listen about this story. With SO many options on 28 from Methuen into Salem, I'd skip this location if I were you. Manager scurried off and I never saw her again. Don't ask for feedback if you don't actually want it. read more

Recently brought me and my family here, got seated by a young lady named rylee. She sat us at a center table after we specifically asking for a booth. Had to wait 15 minuets for bread and simply got a "mb" with a sigh and attitude. We asked for high chairs and coloring sheets for our littles never got brought when we asked her for the second time she rolled her eyes and sighed "fine" .so disappointed in how Texas Roadhouse is letting they're staff behave! read more

I ordered prime rib rare as I usually do. It came basically raw with a little bit of charring around the edges. The waitress did not come to check on us until we were almost done our meals. She offered to take it back but it was too late to bother. I would have contacted the manager from home but there is nothing on their website to allow that. It will be a long time before we return. read more

Texas Roadhouse - Steakhouses Near Me - Methuen, Massachusetts

Incredible food, incredible service, clean restaurant. Glad to come here on game day, go Patriots!

The food was perfectly cooked how i like it. The service was great nice and quick service. Roman was a really great server he was very sweet and nice. 10/10 read more

Texas Roadhouse - Steakhouses Near Me - Methuen, Massachusetts

I popped by Texas Roadhouse this evening (Thursday) with some friends for a quick bite to eat. We LOVED our server Angie - she was so kind, checked on us at the perfect moments, and gave us extra butter for our to-go rolls. Even though it was packed, we only waited about 10 minutes for our table and our food came out within 20 minutes after ordering. I would come back for the service alone! I ordered potato skins and the Texas Peach Fuzz drink, both of which were very yummy, and my drink had the perfect amount of booze. My friends ordered ribs and steak dishes (overall 4/5) and one friend got a Cactus Water drink, which unfortunately she said had barely any liquor in it. However, we'll definitely be back soon - thank you Angie for making our stay so pleasant!! read more

Service was terrible, nobody checked on us, we had nothing to drink. Waited for the food for 32 minutes for a burger that was cold and french fries were old and cold. They had just opened and the servers were playing with a little ball trying to knock menus down. Been there 4 times, always had a problem, went there with 7 family members and 3 Filet Mignons were overcooked and had to go back.They were replaced but a manager never came to check the table because the family did not eat together. STAY AWAY FROM TEXAS ROADHOUSE IN METHUEN. read more

Texas Roadhouse - Frank, having a burger. - Steakhouses Near Me - Methuen, Massachusetts

Nothing bad, nothing great. My steak was a bit on the rare side rather than the medium i ordered.

Texas Roadhouse is always a good night out - steaks for all! Came here on a Tuesday night and it was a pretty packed house even at 8:20pm. My family and I enjoyed, way too much I might add, the complimentary bread and in-house made cinnamon honey butter. You can smell it when walking in at the hostess station. Compliments first off, to our server Sophia. She was very friendly and checked in on us a few times throughout our dinner. Service with a smile - even when she had to deliver disappointing news - the prime rib I wanted was sold out. Apparently medium rare is the favorite and that's what I really wanted but alas... Moving on. Did you know - you can pick your cut of meat and actually hand pick it from a display case? That makes this steakhouse different from the rest. Ribeyes for three of us - all medium rare. The 12 oz steaks were well seasoned, very tender and just enough fat around the edges to give you that marble goodness. Great minds think alike as we all ordered same sides as well - loaded baked potato or loaded mash. Someone ordered corn and mixed veggies. Eat your greens! (I opted for a Cesar salad as my second side). Each entree comes with two sides - rice, corn, fries, baked potato or mashed, sweet potato mash, mixed veggies or house/Cesar salad. Plenty of options. There was also a steak (sirloin) and shrimp combo that looked to be quite a deal so that was ordered. And of course, the kids size Mac and Cheese. (Looks to be the boxed Mac but still good). My kiddo likes that and for the first time, didn't finish her fries which came as a choice of side...I should mention, she ate like 4 rolls. LOL Too stuffed for dessert so we passed but maybe next time. Everything was delicious and we never felt rushed despite the fact that we stayed 'til closed. read more

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We had full racks and we took home a whole rack home on purpose. It was good enough just hope its not as burnt and more sauce. Service is great. Oh! Their bread amazing! Took it home and still good (soft) the day after. The restaurant now clean of peanut shells on the floor. I like the new look (for me) havent gone there for years eversince they sing so loud for someone's birthday its scared me read more

Asked for a salad with no crouton's and croutons where put in it at least the steak was not bad

ASK FOR ANTHONY!!!!! The Italian Anthony ! He was amazing as our server ! My girlfriend and I had a free app and came in for that ,dinner and drinks. His service was amazing and his recommendations were awesome! I'll ask for him every time I come , give this man a raise expeditiously read more

I see my family once a year due to being stationed in the Army in North Carolina. I coordinated to sync up with my sister and her family who flew in from California. Before we all were to leave in the next few days, we decided to have one last big family dinner here to spend some time together. There was another location in Nashua, NH, but we settled with the Methuen, MA location. We made sure to call first thing in the morning right when they opened to let them know we wanted a reservation for 19 people. Our reservation was for 7:20 PM. Everyone arrived early and on time, but unfortunately, we still had to wait an additional 40 minutes to be seated. When our tables were finally ready, they gave us 4 booths and 3 servers to take care of us. As we sat down, another table was getting ready to check out. Since that table was a little bigger than ours, we asked if we could go take 2 booths to consolidate into 1 and just having 1 table and 2 booths, and the manager said no. The manager who never apologized for having us wait that 40 minutes and now couldn't even accommodate us to walk five steps over to a bigger table. Her answer was just "no," without any explanation. She even gave us attitude and a dirty look for the rest of the time we were there. She needs to be retrained or have someone more competent take her place. Our servers took our orders, got us our drinks, and appetizers. Refills were slow and the bread rolls were so dry that we didn't even want seconds. As time went by, appetizers were finished, and our children were getting antsy and complaining their stomachs hurt because they were hungry. I didn't know hot dogs and chicken tenders take over an hour to cook. My sister and parents who sat at the last end of the aisle came to my table and said they were done eating their food. I thought she was trying to be funny, but as I got up to walk over, she wasn't joking. All 4 people ate while 15 of us were still waiting for our meals. 9:30 PM rolls around and we were still waiting. At this point, enough was enough. I told my family that we couldn't wait any longer and to just pick up Chinese food on our way back home. We asked for the manager several times and told our servers to cancel the food that was ordered. It was way too late for anyone to eat. Like I told our server, who was truly sorry, I have been in the Army for over 18 years and we were just trying to have a nice family dinner. We were not there to walk out on any bill or cause any drama. We gladly paid for our drinks, appetizers, and food that was consumed. If you've read my review this far, please do yourselves a favor and avoid this restaurant. My advice for this location and its employees is to take this review seriously and figure out how to provide better service to their customers, how to be more efficient, and how to better react to situations like this in the near future. They lost out on over a $600 tab, and we are pretty good at tipping on top of gratuity. read more

Texas Roadhouse - Dry unglazed rolls! - Steakhouses Near Me - Methuen, Massachusetts

Good service, good food and good prices. The forks were sad and need a little upgrading. Came shortly after 5pm and glad we came when we did. There was a long line waiting to get in when we left. read more

Texas Roadhouse - the interior of the restaurant - Steakhouses Near Me - Methuen, Massachusetts

Well where to begin... I told myself I would stop going here. And I stupidly didn't listen to myself. Something is wrong with this location. Like I don't know if it's something in the air but this place has a fun hobby of giving you random food when you order! Today I cut into my steak and that shit was still damn near mooing. Sent that shit back and got a literal hockey puck! lol! Forget about the service. You get your food and they screw off. read more

We had a wonderful experience at The Texas Roadhouse in Methuen thanks our polite and attentive server,Emmanuel. We were seated right away and Emmanuel was right there taking our drink order. Our drinks came shortly thereafter and He answered all of our questions while he took our order explaining our different options. Our meals were quick to appear as Emmanuel made sure we had plenty of the delicious rolls and butter. The steaks were cooked perfectly and Emmanuel came by a few times to check on us. Overall it was a great experience with excellent service and delicious food. I when recommend this restaurant, commend such a fantastic server. read more

Food is always perfect! Awesome steaks, love the salad!!! Staff are friendly and attentive...especially bartender Sean! read more

Wow, I just had a bad/good experience at TR in Methuen, MA. THE GOOD: The food. Steak was cooked perfectly (Dallas Filet). I complemented the cooks on that! THE BAD: THE SERVICE. And, wow, was it bad. I mean, who at TR teaches these kids to be a good waiter/waitress?? If it's the managers/supervisors- they failed. We were sat down, and the person taking us to our seat got the rolls and butter, took us to our seat, and just turned around and left. No utensils or napkin. We then sat there for what seemed like 5 minutes, and I finally got up and got our own utensils from the rack (passing 4 workers standing there talking, and no one noticed what i did! But there are no plates for the rolls. I watched that group of workers, and when one looked at me, I called them over to get plates. NO ONE NOTICED US OR ASKED TO HELP US. Our waiter finally came over, and it was pretty much normal after that... except... 1. One table over from us was that a person sat there after she got her check, holding up her check and a $100 bill for at least 5, almost 10 minutes. She finally paid with the small device on her table and left no tips! I watched her. 2. The table behind us kept talking about take-home boxes. No one offered it to them. Finally, the young daughter (maybe 12) walked up to the register area where they kept that stuff, grabbed what they needed, and brought it back to her table. She had to ask TWO workers (including someone with a purple shirt/supervisor) to move aside to get the take-home containers. 3. My wife and I sat there waiting for our food with empty drink glasses and finally had to call the waiter over for refills. So, who teaches these kids how to wait tables??? I'm not asking for white glove service. I want my waitstaff to notice we are missing utensils, when our drinks need refills, or when we are done eating, ask us if we need anything else! That has been missing lately whenever we go to TR in Methuen. read more

Food was good and the rats seemed friendly! I would have rated higher if the manager had any sense of professionalism. I don't know what was worse to deal with, the manager or the rats:( I would think that as a manager of a public restaurant, you would understand where your paying customers come from when they see rodents running around the floor of the place they just finished eating at. Instead, you shoved a bill in our face and told us to get out, all because we recorded your little visitors that you were trying to "keep discreet" Totally gives a new meaning to the "critter dinner" The rest of the staff was lovely though read more

Service isn't exactly quick and food is quite salty. Service is friendly and they try their best. Rolls with cinnamon butter is always the star. read more

We started by unwrapping two steak knives still stained with mustard. I was then given a coffee mug with a large chip in the rim. All were sent back. I also sent back my side of green beans which was either from a can or just overcooked. It was my granddaughters bd, and, although she got a saddle ride and a hee-haw shout out, I had to pay for dessert. And coffee was $3.60 for a standard diner mug. She loved both her kid's meal steak and our waitress, but the dirty knives were reason enough for me to never return. read more

Pleasantly surprised when we went recently on a busy weekend night to meet friends. My first time here & it was PACKED! Mrs. Haskell did the "call ahead" on her phone app, so once we all arrived it was only maybe a 15 minute wait in the mob. PRO- They got the rolls & drinks to us quickly. The rolls were good, hot & they gave us PLENTY of them. Big beers & good wine selection. Ward got the salmon & veggies & said it came out nice & hot (which due to the crowd we were not expecting). I had a very good Cesar salad to start & the small filet with a tasty, tender sweet potato, same as Mrs. Haskell. Mr. H did the rib eye & fries & ate every bite. Too full for dessert. Our server & the food runners did a good job moving everything along despite how busy it was. I felt the food was fairly priced as well. CON- I thought they used to have peanuts? Saw some in bags in buckets by the hostess stand but none were offered. Super loud inside. SO-Despite it being a chain & a mob scene we were very pleasantly surprised. If you go on a weekend, definitely use the phone app. We'll definitely go here again. read more

Guess what I Found my broccoli?... that's Totally unacceptable, I'm very disappointed with the quality of the food and Service! .. read more

Texas Roadhouse - Guess what I Found my broccoli?... that's Totally unacceptable, I'm very disappointed with the quality of the food and Service! .. - Steakhouses Near Me - Methuen, Massachusetts

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Always a nice vibe to the place, and a decent experience. I gotta say, the cinnamon butter never fails to disappoint, but they changed their bread rolls! Not so sure if I love the new ones. The service was good, and I came a bit later in the evening, so it wasn't too packed. The food was delicious, and the portion sizes were reasonable. However, the drinks weren't the best. Overall, not the worst experience. read more

Everything. This place is absolute trash from the way they treat their white wait staff to how badly they cook their food. Go ANYWHERE else!! read more

Me and my wife got a full rack of ribs that were completely overcooked and dried out. The French fries tasted like they were sitting under the heat lamp forever . the food has completely gone down hill. read more

We placed a large order for pick up on a Monday night. We ordered around 4:30pm for us to pick it up at 6:00pm. We were guaranteed it will allow them enough time to prepare our order. For some reason they were not taking orders for any appetizers and only orders for entrees which was a bit strange to all of us. They couldn't give us any reason behind why. They just couldn't apparently.. Okay. Anyways, we ordered about eight plates and a couple combos. I got there at 5:50pm and was aware I was a bit early so I waited in the car. At 6:00pm I go in stating I had a pick up. I was told to wait in my car until the order was ready... although I've specifically asked for my order to be picked up at 6pm. The order wasn't ready until 6:45pm... I specifically ordered their combo steak medium well with chicken fritters and my two sides being a cesar salad and steak fries. The steak was literally rock hard. It was so difficult cutting into it, never mind bitting into it. This was definitely a well done steak in which I did not order. Medium well steaks should have a hint of pink in the very middle of the steak. It should be stiff but still have a little squish in the center and I didn't have any of that. It was very stiff and hard all around... I had to throw the whole steak away because it was so hard to eat. I ended up mixing the chicken fritters into my cesar salad for dinner.. If I had known that, I would have just gotten a crispy chicken cesar salad rather than a combo. There was a problem with every plate and combo. If I wrote out everyone complaints on this review, this would turn into a novel. The only good part about this was their bread and butter. We definitely won't be coming back to this location again. A total waste of time and money. read more

Texas Roadhouse - Steak and chicken fritter combo - Steakhouses Near Me - Methuen, Massachusetts

One thing I love about this place is how live in full affect they are. So rambunctious and so loud. One of my favorite dining spots on a Saturday night and (I don't care how long the wait is) because the ribeye always comes through for me and you can't forget the cinnamon rolls Shout out to Texas roadhouse and their staff in Methuen!! read more

I went here a few Saturdays ago and after looking for a parking spot and ended up down near the dollar store I rethought our dinner choice for the night thinking the service was going to be horrible and the wait was gonna take for ever and with a 6 month old. but to my surprise, we were in there within 10 minutes. Service was amazing. Food was fresh hot and came out so fast the manager was amazing came by our table a few times not only to say hello to our baby but to check on us. All the staff is so happy and friendly. It was a nice change from other chain restaurants we've been to lately. And shout out to the manager not sure her name, but my son had spilled my entire margarita on the table and she came and got me a new one. read more

Texas Roadhouse - Amazing margarita, and blooming onions - Steakhouses Near Me - Methuen, Massachusetts

If I could hit 0 stars I would. I called at 4pm to give them a heads up that 9 people and a baby would come around 630. the lady that answered said hang on let me ask my manager if we can accommodate you. she came back to say they wouldn't be able to take our party. I said should we just show up and wait and she said no we cannot take your party at all since we have other parties showing up at that time and we are very buys. who the F says that. I get that it is a busy time of the year but to turn us away before we even get there. sounds wild. read more

Amazing bread and butter are server was chill the hostess stand was a bit un organized I hated how you can't make reservations

the manager here is disgustingly unprofessional and extremely rude. we watched these mice run around our feet after eating and drinking, spending $200, and instead of the manager taking off money or apologizing she simply told us to pay our bill and get out. i've never seen such horrible customer service from a "manager" in my life. she told us she knew about the problem and asked why we wound video? not like we just spent money and ate here but im glad you know about your rat infestation. read more

I have been visiting Texas Roadhouse in Methuen, MA since it opened and have always had a pleasant experience. On Sunday, Sept. 4th, 2022 I came in two of my Sons for dinner at approximately 6PM. We were told to wait by the wall near the bread baskets and someone will come momentarily and take us to our table. Soon after another party of three comes in and I waiting by the door. When party of three was called I raised my hand and let the young lady know we are here, she looked in our direction and said, "not you" and turned towards the other party of three and attendee to them. I am not looking at it as a racial incident but yes it was an annoyance. My Son ordered an appetizer and later ordered our dinner which took longer than usual to come out. Our server was too busy chit chatting with the other employees on this particular evening most of them were as if there was no management around. Our server was wiping down tables, sweeping the floor, sweeping the seats near where others are eating and the food came almost 45 minutes later. I'm not stating the names of the employees because I don't want them to lose their job but be mindful that they are at work. Yes, it is a fun place to work at I'm sure but don't disregard your duties and responsibilities. I was hoping to see the Hispanic female manager whom has also been at this establishment for a very long time and speak with her and not have to go online. She is very professional and She is someone who will not allow her workers to be undermining their priorities. read more

Three Words......WHAT A DUMP! Hubby ordered Prime Rib. When it came the server said "oh sorry, we are out of aujus". Who wants to eat Prime Rib with no au jus? NO ONE. She said "I just found out myself, so don't look at me". Don't look at you? You are my server aren't you? He said he didn't want it. No manager ever came over to explain why they waited until my dinner came out to spring on him that they were "out of au jus". Too late to make him something else that's for sure. The waitress acted like it was no big deal...No manager ever came to the table. POOR MANAGEMENT... or is there even a manager there? My steak definitely had a weird taste even though I asked for no seasoning. It must be the marinade they have to use on their less than superior steaks. Who marinates strip steak anyway? This place is a poor excuse for a steak house. It reminded me of a Bonanza, Ponderosa or York Steak House. BOTTOM OF THE BARREL. Never again. read more