That was disappointed. We have been waiting for 1hour to be seated. When the time come they decided to skip us and seat another party that just walk in in front of us.Trina they told me who suppose to be our waitress said " she doesn't want us to be sitting at her section, she just choose another party who just walk in and seat. When I ask why they seat this party in front of me they just told me trina did not want us at her section. She doesn't even know us and that was our first time at that restaurant. It is that mean she doesn't want to serve black people ? Or she allergies with black I wonder. read more

The service of this place has gone out the window, long wait times they will place you on hold and never pick up when you call in (waited 11 minutes on hold). And the food is terrible both steak and quesadillas were completely dry and they didn't give me any Salsa, sour cream, or guacamole with my quesadillas when it's supposed to come with all three. read more

This chili's location is right off the I-40 and perfect for a quick stop for a bite to eat. There's nothing extravagant about this location but they know what they're there to do and they do it well. Service was friendly, he took our order and brought the food out without any hiccups and the food was pretty good. I don't have anything bad to say about this location. It's not a 5 star due to the fact that even though I don't have any complaints, there was nothing about this visit that blew me away. Very average experience. read more

I've been trying local delivery here on the west side. The best deal I have found for a good burger is chilis. I have ordered with numerous variations and special orders and instructions and they have almost always made my order exactly as I instructed. The burgers are all top quality. Not fast food but a large thick juicy patty. The bun is good bread. What's not to like? read more

Tried ordering online and site said food was "not available " at that restaurant? So I called in and was able to place the order. I ordered the "crispy" chicken buffalo "crispers" which were soggy and mushy, not close to being edible. The chicken was also undercooked. We also had the sour cream chicken enchiladas which were dry and tasted like cardboard. My side salad had sliced cucumbers that were frozen and soggy as well. What a mess! Such a waste of money, never again Chilis! read more

Chili's - Where is their quality control? Who in the kitchen thinks this is acceptable to throw on top of a salad?! - American Near Me - Albuquerque, New Mexico

This place is awesome you can come down have a nice drink buffalo wings beer on tap it is nice. They have at least 15 to 20 TVs. So you can watch your favorite game have your favorite beer and have your favorite meal. And also a cheer for your favorite team. read more

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Bad service and not friendly. Took about 30 minutes since I entered the building to get me a water. Even though I was there, waitress was too busy caring for others and she couldn't even bring me a water. After patiently waiting for water and for her to take the order, I had to switch to a bar and hoped he would give me better service. He was able to get me water finally and took the order. Food here doesn't taste as good as other chili's restaurants. I was gonna give 2 star review until the dude just dropped a plate on my table and turned around and walked away without saying anything. He did stop by once and asked me how I was doing. I was surprised by that but it was too late to change my mind from giving 1 star review. When I asked for check, he disappeared and I waited for about 5 minutes or so and couldn't get him to take my cc card. I initially wanted to tip more than 1 dollar but was forced to tip 1 dollar because 12 dollars was all I had. Worst chili's I have ever been to so far. read more

We stopped by here for a late night dinner after my husbands football game. As we walked in the door was was greeted and seated no less than 2 mins. I'm huge on having my drinks on time and my waitress at the time was phenomenal!!!!! She literally took care of our every need and the was absolutely amazing. I've been to the other chili's on the westside and the service there was so bad I walked out. We was able to enjoy our delicious food and watch football for about a hour. I'll surly take the 20 min drive to eat at this chili's again. read more

Chili's - American Near Me - Albuquerque, New Mexico

Went to this chili's on a weekday for dinner they weren't very busy and we had to wait around 5 minutes for a hostess to acknowledge we were there and to be seated. After waiting around 20 minutes at a table (surrounded by empty tables with another group seated a couple tables from us) not one waitress acknowledged we were there after sitting there over 20 minutes. Someone waited on the group sitting over from us, walked away, and didn't even offer us water or anything to drink. Yet she was standing around talking and laughing with other workers. We walked out. Upon leaving we called to speak with a manger about this terrible experience and was put on hold for over 15 minutes before I gave up and hung up on them. Don't go here. They don't care about their customers nonetheless even acknowledge they're there. read more

Arrived at Chilli's was told it would be a 30 minute wait, downloaded the app while I was sitting there said 3 to 13 minutes. Got seated in about 10 minutes, as we were walking to our table I counted 14 tables open. Why did we even wait 1 minute? The host was not friendly at all. There were 2 dirty tables directly next to us, the tables never got cleaned. The worse part about this was there were 2 managers standing there talking next to a server who was rolling silverware. How does the manager not get somebody to clean it? If the workers are too busy (which was clearly not the case) why did they not help out the workers? We got the food ordered a steak medium rare, it came out raw. The manager (Donna) did come over and took the steak off the bill and the tables still remainded dirty and she was one of the managers standing there talking. The asparagus was not prepared properly the dry bottom of the stalks were served and inedible. The only good thing I can say was the server was good, her name was Evarista. She was the only good thing about this location. She got our drinks and order fairly quick. We did not wait long for our food. We will never be back to this location because we are from out of town. We do go to Chilli's at least once a month and the one by our home is always great. Corporate you need to start paying attention to these reviews, there is a reason this location is lacking. Date and time we were at this location was 6/8 at 730pm. read more

Chili's - American Near Me - Albuquerque, New Mexico

I've been coming to this establishment for about 4 years now and never have I ever thought I would see such a horrendous reason for anybody to come here, the food is very unpleasant, I've seen workers eat out of the costumers orders of plates before being served. The MANAGERS didn't even care when I reported this to them they gave me a dirty look and attitude, Very unprofessional and on top of that I've seen Lisa who is the general manger here yell at her employees in a very wrongful manner when it wasn't the servers job for accidentally getting my order wrong in ToGo. I WOULDN'T recommend this restaurant to anyone. Also very poor costumer service. Very disappointing :/ read more

I wish I didn't have to even put one star. We didn't even get service for it to be one star. Went there as a party of three, and the hostess was very rude and took a very long time to seat us even though the place was not at all busy. We were sat in a booth near the bar, where several people who seemed to be employees (they were all wearing chilis attire) were sitting around chatting. We waited over 20 minutes and not a single person came by our table to even take our drink order. We made multiple attempts to politely get the attention of a server and one even looked directly at us and turned away to continue talking to a coworker. We waited nearly 30 minutes with still no service and finally got up and left, only to pass the hostess who just had seated us and seemed almost cheerful we were leaving. Completely unacceptable service. read more

Really happy with the service. The waitress was kind, attentive and helpful. The ribs were dreadful. Very little sauce, and quite tough. Decent french fries. read more

This chilis gives chilis a bad name!! FILTHY!!! My order took a long time & it was not right...ugh! I will never go to another chilis restaurant again! read more

Our experience from the moment we walked in was not great. 15 minutes in and still did not have a server. Employees are walking around goofing around spoke to manager and still no one came to take our order. It took 20 minutes for someone to come and take out order. Worst chillis. read more

This place made us wait at the table for a waitress and the table was dirty. I had to ask someone to clean the table and it was at least 15 more minutes before a waitress helped us. People kept walking by and ignoring us. This place is terrible for customer service. read more

We had to wait an extra 20 minutes for our curbside order. It was never brought out to us. When we went inside to see where our order was, they said they believed someone else had picked it up. It took another 15 minutes after that for them to find our order. No apologies or anything. Will never eat at this place again. read more

I didn't like the service here. We at the to go area. We ordered our food and was told that it should be done about 25minutes. We paid and left to Walmart. We came back to pick our food and had to wait another 20 minutes and then the employee ignored us and was busy eating fries off the customer meals and then touching her butt. Finally as the employee notice us, she helped us. I wasn't satisfied with my sandwich either it was too greasy and had no flavor. No even the mayo gave it flavor. It just made my mouth greasy and my hands. I wasn't pleased with the service or the food. If would recommend this place if you don't have much of a taste for food and only like the alcohol. read more

Alejo is a great bartender. He always puts his patrons above anything. Food is always hot and drinks always cold.!!!

Service is shitty The bartenders over serve the drunk people I've personally had to warn the bartender not to serve an over intoxicated acquaintance.. As long as she received a tip she didn't care!! read more

I'm done with this Chili's location. Don't waste your time unless you like to experience horrible service . They have always been subpar in many aspects. Most occasions the restaurant is dirty with numerous tables un bussed, slow service due to lack of staff. Yet, I keep giving them chances. Tonight is the last straw. A simple meal ordered through the app and "Delivered" via Door Dash has missing items. As I write this I have been on hold for over an hour. They have no way to remedy this! No corporate # that someone will answer, and no way to submit an issue via the app. So I guess I'll eat my cold meal with what parts of it did arrive. read more

I love coming to Chili's but your service leaves a lot to be desired. You have opened your restaurant and have a lot of customers and only 2 servers! Not good for business. Then a rude server at that. read more

Ordered my food through the online app for car side. Checked in at 8:36 and said it would be ready at 8:41. After waiting until 8:46 went inside to pick up the order since it didn't come car side. They asked me for my name and said there was no order. Showed my confirmation and they found the order and it wasn't even started. The cooked my meal, it was ready at 9:15. The manager first blamed the error because they it was ordered from the app. Then the manger said they made the order and must have given it to someone else. They offered my a free soda for the mess up, which I don't drink soda. When I got home, 3 of the 4 orders were messed up. read more

Is it common for the staff to touch food with bare hands.. because they do.. all the time. I was getting something to go in the back and watched them touching food. I don't care if you've washed your hands, gloves aren't that expensive for people plating the food. It's gross.. read more

First off I would like to say their food has always been on point, however, the past 5 out of 6 times we have visited this particular restaurant there have been several issues. Today for instance, they actually lost my order and I had to wait almost an hour to receive my order. The time before that they took so long to get my order (over 45 minutes to bring me out dinner for 2) that they had to reimburse me my money, and I was so upset I could not even eat (we gave it to a homeless person). The time before that, they brought out my dinner first, but not my daughters, and we waited almost 30 minutes to get her order out. Again, I was too upset to eat and again gave it to a homeless person. I do not recommend this place at all!!!! read more

What a disappointment. I ordered just a burger hoping for a fresh juicy patty, but instead I got a dried out, burnt piece of charcoal. It tasted burnt and even was crispy crunchy to eat. It will be awhile, if ever, I return. The wait staff was pleasant, and the place was clean. Just the food. My son had chicken crispers and they were dru and over cooked. It was not busy, so I can't say the cooks were rushed and doing what they could. read more

I paid for a Santa Fe Burger and i got a pathetic amount of whatever toppings are supposed to make this burger "Santa Fe" style. I couldn't even tell you what was supposed to be on it because I can't see what it should be. The cheese on my burger looks disgusting, as it is very tough and has obviously been sitting out. Do better Chili's. read more

I hadn't been here for a while. Service was great. Food was tasty BUT no Coke Zero. They used to have it but I guess management made a poor decision. I would have rated higher but for that. read more

Unbelievable waited 10 mins and no one came to our table! Everyone was to busy in the back laughing. I won't be back at all!

Polite staff, quick service! Tristan was a great server! We previously had a bad experience at the Paseo location, but this certainly made up for it. We had the cajun pasta - one with chicken, the other with shrimp - and were made exactly as I remember years ago. Other than burgers, that's the only thing I really enjoy at Chili's. On weeknights, this place is still pretty busy. No surprise, since the service is fantastic. read more

groovy, splendid, and amazing. chili's is so bomb i love it, we love it. honey chipotle chicken crispers taste like my dreams

It took several minutes to even be acknowledged before being told by a staff member "we'll be right with you". Once seated, we where at a table that needed to be cleaned. The menus that we where handed are absolutely disgusting. One had old dried food in it and the front of the menu was sticky. The food was wrong and the server felt it was her fault. She put the order in correctly but it was obviously someone in the back who screwed up. It was fixed without an issue. Desert came, we ordered a chocolate chip skillet cookie and the skillet brownie. The skillet handle covers had crusted food on them. It was disgusting! I paid our tab, and advised the manager of what had happened. The manager offered to "make it right" but the damage had already been done. I am not a person who complains to get a free meal. I just wanted to bring it to her attention....The gross handle covers was the nail in the coffin. NEVER AGAIN will I eat there. read more

Disappointed I didn't grab the name of our server. Service was exceptional and I highly recommend the chicken and waffles. What can I say....... they were simply amazing. read more

I wish I had read the reviews before coming here. My husband and I were on the west side, we were starving, and we arbitrarily picked this location. We were seated fairly quickly, although it was a Friday night. The waitress didn't greet us at our table though until 10 minutes after we sat down. We ordered drinks. Another fifteen minutes passed and they came. We ordered an appetizer, and went ahead and ordered our food as well because we didn't know when we would next see our waitress. Twenty minutes later, our appetizer comes. Great. Five minutes after that our food comes. We've barely started working on the appetizer, and our waitress tries to take it away. Then we finally start eating our food, except the waitress got my husband's order wrong. So we ask for them to fix it, which they do, quickly. We don't see our waitress again until she brings the check another 20 minutes later. All in all, a pretty terrible experience. Not to mention, I finally decide to speak with the manager. I walked up to him and said "not to bother you, but our service tonight was horrible." He looked at me, shrugged, and walked away. I will be complaining to corporate. read more

I signed onto Yelp thinking, "Yeah, I'm going to give this Chili's a piece of my mind!" Imagine my surprise when I find that this particular location has... two stars? I'm apparently in good company. I hadn't been to a Chili's in probably a year or so when my mom summoned us to the Coors location for my dad's birthday dinner. Chili's is my dad's favorite restaurant, which is unfortunate, but to each his own--and you're not going to argue with the old man on his birthday, of all days. Despite it being April 20th in Albuquerque, the beginning of this spring has been unseasonably cold. And yet, at Chili's, they blast the AC so you feel like you've stepped into the friggin' Arctic Circle. Everyone at the table was freezing, so I politely asked if they could turn the air down. I got the typical bullshit response: "I'll check if I can do anything, but all of that is controlled by our main office." Right. The main Chili's Temperature Headquarters out of Washington DC. Sure, they may have to get a manager to do it, but they can do it. Ooooh trust me, I know. I have lots of experience with breaking servers when it comes to unfavorable temperatures. But at Chili's, you have to ask four times, each time assuring the waiter (or, at one point, the manager) that your entire party is getting more and more irritated with the situation. Is it so much to ask to be COMFORTABLE while eating? And speaking of eating... we got our food in two parts. Yes, I did say this was a birthday dinner... but I didn't mention that our party was comprised of a whopping SIX people. Woah! HUGE TABLE! ::insert sarcasm here:: And yet we got our food in two parts. And when I say two parts, I mean two freaking parts... Three of us got our food, and the other three had to wait upward of TEN MINUTES for theirs. May I also mention that my brother, who ordered chicken strips, got his on the first delivery, and his girlfriend, who ordered the exact same thing, had to wait ten minutes for hers? How does that even make sense?! We complained and got an awesome excuse: the servers had an impromptu meeting in the kitchen. In the middle of service?! When you've half-served a table?!?! No. Just no no no. I'm 100% done with this place, possibly with this entire franchise. I used to be a Chili's fan in my younger days, but this place has gone so far downhill at this point it's underground. Next time Pops wants to go to Chili's, I'm offering to pay for the entire ticket so long as we go somewhere else. read more

Was told there was a 10-15 min wait-So was handed the buzzer which never went off, but all patrons were already seated that got there after us. When seated took nearly 10 minutes for drink order/meal order (bye that time we knew what we wanted) after we ordered we waited and waited. Got food but only 1/2 because that's when they decided to tell me what I had ordered couldn't be made to choose another entree, my family was eating I was picking at there food while I waited for what I ordered.. Then after all that I still waited a disturbingly long time to eat my dinner which i didn't enjoy at all.. Over all poor service. Needs new Managment and Training. read more

For a $1.99 plus tax I will never eat at Chilies again. The food was good and the service was fine. While we waited for our food I started to mess with the little screen on the table. I thought it was kind of cool but our food came before I could really get into it. After our meal I put down some cash with our bill and waited for our waitress. While we waited I started to look at our bill and noticed a change for table entertainment for $1.99. I told our waitress that I hardly used it and did not know I would be changed. She said sorry. I don't blame her but I feel that Chilies scammed me out of $1.99. I would not pay $1.99 for something I could do on my phone. So from this day forward Chilies will not get another penny from me. read more

In the past we would eat at chilli's frequently but stopped going due to a decline in quality of food and service .4/17/2015, today we decided to give it another try and were again disappointed. Our server would only come to the table ever so often and was difficult to find when needed. Also the taste of the food was bland. One of the people in our party ordered a soup and salad which came in the smallest bowls ever. Before the salad was served in an actual plate, not any more. This was just a reminder of why we stopped coming here in the first place. read more

I was going to have supper at this place but it didn't happen. I waited for a table for about 20 minutes and another 20 minutes to get service but no one came around; I decided to leave and never come back. Actually this place doesn't even deserved 1 star. I'm not sure if this business knows that customer service is everything and not to mention all the competitions in restaurant business that they have to deal with. If this is how they treat their customers up-front in dinning area imagine how sloppy it is behind the close door in the kitchen. read more

This place is freezing inside. We asked for them to turn the heat up yet it never happened. Every single person in here was wearing their jackets and hats while they ate. Never coming back. read more