J and J Optical is the best! Great selection of frames and lens options, efficient and accurate…read morelab services, and friendly, knowledgeable staff. Jackie and Tiffany in the showroom are delightful to work with. I highly recommend this company.

From the owner: Laboratory Direct Pricing for your eyewear…read more For 27 years, J&J Optical has been a front-runner in the latest technology, lens materials, AR coatings, and lens treatments. Our staff has over 100 years of collective experience in making and fitting lenses and glasses. We are pleased to announce that our Chico office is completed and we are ready to serve your eyewear needs. To help our neighbors and fellow Camp Fire survivors we are offering a 25% discount on all purchases.

I got a pair of sunglasses recently and accidentally sat on them. They were so bent and deformed, I…read morethought they were beyond saving for sure. I went into Stanton Optical this morning before work, and Gabby did amazing work on them. She had them looking perfect again in less than 5 minutes. Highly recommend this business!!

Tried to do business with this location but it's all non English speakers. The heavy set Indian man…read moretried to get smart with me on the phone, so I knew the service was going to suck. Use a real optometrist.

Visited May 17th. My friend had his prescription filled…read morehere then a couple weeks later they were ready for pick up. RHONDA helped my friend both times and made sure the glasses he chose were a good fit for his face. She was super helpful and patient. I love that the location is inside the Chico Marketplace and is open 7 days a week! Plenty of glasses to choose from! Thank you Rhonda for all your help with my disabled friend! Definitely will be back!

I purchased two different pairs of glasses from this company, and the experience was incredibly…read morefrustrating from start to finish. One pair came out fine, but they completely botched the other -- twice. The first time, the prescription was wrong. I brought them back and gave them a chance to fix it, but the second pair still wasn't right. At that point, I had lost all trust in their ability to get it right. After two failed attempts, I had had enough. I asked for a refund on both pairs -- not just the one they messed up, because I was done with the company altogether. I no longer wanted to do business with a place that couldn't deliver on quality or take accountability. Unfortunately, they refused the refund and showed zero willingness to make things right. I was polite and patient throughout the process, but they clearly had no interest in customer service or owing to their mistakes. I walked away disappointed, without money, and still without a usable pair of glasses. Save yourself the hassle. I wouldn't trust them with something as important as your vision -- take your business elsewhere. managers response taking no accountability leaves out sent them back in twice.

%satisfied customer thanks to Angela. She was amazing so engaging professional explained everything…read moredidn't rush me. gave me undivided attention. I highly recommend. Thank you Angela. I love my glasses !!!!

The people that work at the actual Walmart area that sell eyeglasses are awesome. Great customer…read moreservice Everytime.

I have had two eye surgeries performed by Dr. Arregui, most recent March 2026. He has shown himself…read moreto be courteous and competent at each visit. Current office is spacious and I have been treated appropriately by staff. Parking which was inadequate at their former facility is ample at the present location.

I have been a patient of Dr Gilbert's for years and have always had a good experience with my…read moreappointments. But after my last appt in Dec 2025. I was supposed to be scheduled for a surgery and was told someone would call me. Forgot about it because of the holidays but called in 04/26 and was told someone would call me right away. Called again in 05/26 and left message. Nobody called me back. Left message via website 2 weeks ago requesting a copy of my RX so I could get updated glasses since I wasn't getting a call back on getting surgery scheduled. And again nothing from CEC. Very poor customer service.

Had to have an exam for the same prescription for contacts as before, but--no problem. I was…read morepleased with the exam and thus ordered and paid for the contacts. Two weeks passed and was called and sent a text saying my contacts were ready for pick-up. When I'd made the special trip to pick them up the receptionist (think her name is Crystal or something similar) checked but came back and said they weren't there--they had yet to arrive. I explained that they had called and texted me saying otherwise. She debated this with me even though I had proof on my phone. She also pushed back several times by asking if I'd actually ordered glasses--not contacts. I mean...seriously? She checked again, but still they weren't there. She told me in a flippant manner, to just give it a few more weeks and they'd call me. I asked to know what the issue was now so that it wouldn't cause further delay if there was something else needed to fulfill the order. Still, she insisted that I wait a few more weeks. After reasonable urging from me, she Finally, she proceeded to apply herself to problem solving instead of pushing back and looked the order up in the system. Apparently, the contacts for the Right Eye had arrived, but the Left Eye was delayed for some reason. She tells me this and then points to the Right Eye package literally sitting on the shelf directly in front of her display monitor, as if this were never in question. Though bizarre, I accepted that I'd have to wait a couple more weeks. Two weeks later, I receive a text and a call stating that my contacts were ready for pick-up. Upon arrival, she informs me that it was the Right Eye that had been pending arrival--not the Left Eye. She also adds that I need to pay an additional $65 for a contacts exam, and she claimed that she had called to tell me that specifically, ahead of time. However, she had not called. When I inquired about why I was paying for two exams--especially when I was getting the same prescription as before, she went on the explain (as if I am some idiot) that glasses are farther from my eyes than contacts. I wasn't happy about it, but I paid the additional $65 but stated that I felt like I was just being nickeled-and-dimed to death. In the most generic and indifferent manner she asked if I had any more questions. I told her "No, but I won't be coming back anymore because I feel like this is simply another method to get money from me." She actually responded by literally saying, "Oh--that's no problem at all." I said, "Wow, you aren't even the least bit concerned about losing a customer?" Again, she stated--no--it's no problem at all, and asked asked if there was anything else? I said maybe a little empathy might be professional on her part. And she simply repeated the same question twice more. As I left, I thanked her for stealing from me, and she replied by saying, "Oh...you're welcome." Although I was clearly aggravated and dissatisfied, there was nothing demonstrative, loud or disrespectful about my demeanor during this conversation. This person was like talking to a sarcastic robot. Although it's a factor, $65 isn't really the point here, but I'll never go back. A basic, and reasonable expectation is that paying customers should be treated with respect, engagement, and clarity concerning additional charges. Afterall, this is a shop that I trust with caring for my vision. Pretty important. I need better from this organization in order to allow them even go near my eyes. But for fairness and clarity, my preceding exam by the optometrist was fine--no issues at all.

Time for new glasses since I haven't had an upgrade in over two years. I found Chico Vision Care on…read morethe "list" of locations that accepted my insurance. They are located on the South East side of town by the car dealerships so, relatively easy to find which was good. When I arrived, I was greeted by a girl at the front desk, then led to a sales person. I had to wait about five minutes for the sales person to finish something she was working on and while I was waiting, I was looking around. Of course, I instantly gravitated to the most expensive frames in the store (how does that happen every single time?!) I found their overall selection to be decent although for the style that I prefer, they were pretty limited. I didn't end up getting the priciest frames, but I did find a pair that I really liked, grabbed them and waited for the sales person. Once she was available, she went over prices and details about the difference between the lenses (blue blocker, transitions, etc.) and I was told it would be approximately two weeks until my glasses were ready. The timeframe worked for me so I paid for my frames then left. Two weeks came and went and crickets. Nobody reached out to let me know that my glasses had arrived so I waited an extra couple of days and still... no follow up. I ended up calling to find out what was going on with my glasses and was told they had been sitting there, ready for pick up. Ohhhhkayyyy, well then how come nobody called me?? Not cute. If there's one thing that gets under my skin quickly, it's a lack of follow up. So my glasses have been sitting there supposedly for a week and not one single person took it upon themselves to call me and let me know?? That irritated me because I desperately needed them and was told when I purchased them, I would receive a phone call when they arrived. Lie. Again, not cute. I would've given them four stars, but because my glasses sat there for a week and I had to chase them down, I'm being generous giving them three stars. If you decide to get glasses here, make sure you follow up with them in the timeframe given unless you want your new glasses to be collecting dust on a shelf in the back. Just sayin.

Very nice inventory but the staff made me feel uncomfortable which is crazy for a store that needs…read moreto sell when their inventory is all $120+

Staff was nice, but literally stare the whole time we were in there. There was a single person in…read morethe front and another one had to come out so they could both stand there and stare at us while we tried to shop. I understand they don't want people to steal, but the whole time they both were looking directly at us. Makes it very uncomfortable.