2 stars is being nice. The food overall was decent. The best part was the ranch dressing. Service was quick. However, there were SEVERAL pieces of hair in our food (one picture below). We had chicken strips with potatoes. Both were decent. read more

Chicken Shack - Hair - Chicken Wings Near Me - Clarkston, Michigan

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I've eaten here many times and the food is always good! I mainly order the combo dinner with ribs, chicken and shack potatoes. I ways get the chicken BBQ'd and get extra BBQ sauce on the side! The portions are decent size and the they seem pretty quick when you order carry out. I can't seem to find any Chicken Shack that has let me down yet and I'm hoping to keep it that way! read more

Chicken Shack - Chicken Wings Near Me - Clarkston, Michigan

Chicken Shack is a bit expensive, but Chicken Shack also has some of the best fried mushrooms and ranch around. I feel like fried mushrooms used to be an appetizer staple, but now most menus do not have them. This is the place to get them. The batter is so bubbly and it comes out so crispy and flavorful. Their ranch is pretty good, especially with the mushrooms. They give a pretty good portion. Even the kids like them. Honestly, I do not go to Chicken Shack enough for this snack. I really love them. This location is in a good spot with plenty of parking. It is also a lot larger than many of the other locations. It is easier to get in and out of than other locations. I have also tried the coleslaw here, it is pretty creamy. The potatoes are good and the chicken strips are not bad, but I'm here for those mushrooms. read more

It's a great place for chicken, not much different than Lees or KFC. Chicken was good, service was great and cost was reasonable. Would eat here again. read more

The chicken and ribs are great. The butter potatoes are amazing. Service time is a short wait. They cook to serve. The Ambience needs work. It is set up to much like fast food tables and chairs. This is an area that needs improvement. read more

My family ordered about $200 worth of food to go from this location. Sadly, they forgot our two orders of fries. We were located about 30 miles from the restaurant, so we were upset that we had to make a drive back (luckily we had guests who were coming from the same area to our house who were able to pick up the fries). I feel that the ordering process and customer service needs improvement. When calling in the order, it was a robot on the line which made communication take much longer than necessary. Additionally, the restaurant did not apologize or give any compensation for forgetting part of our order. A sorry would've been nice! The food itself was grease heavy, but it's Chicken Shack so it's expected. A little pricy for the quality of the food, but it's a very Michigan restaurant that one should experience at least once! read more

Spent $68 on three chicken tender meals and find out after that a meal doesn't even include a drink?? Not worth the price!

One thing I have to say do not call in your order. Do not place an online order. They always have messed up at this location. Been here for over 45 minutes waiting on getting our food. read more

Love this place. Chicken is always spot on, and the sides (potatoes/coke slaw) are always amazing. Ribs are a popular selection here as well. A Detroit institution! read more

Busy locations. Service is decent, but orders come out slow. Order ahead online (don't bother trying to call). It's a bit pricey but the quality is really good. Take a moment to consider the sides - all are good in our experience. Smaller dining room but most do carryout anyway. The parking lot is quite busy - careful there. read more

Food was great, ribs were just right, rings were tasty, online ordering did not work and they had no explanation as to why

Me encanta ir a este lugar, porque el pollo está jugoso y crujiente a la vez es una delicia. Me encanta comer el pollo con red hot salsa o con salsa de bbq read more

I will drive a hour for Chicken Shack, it's the best chicken that I've ever eaten. I used to eat it with my family in Royal Oak

went here earlier this evening. we were starving! we waited an HOIR for our food with ONE person before us. any my shrimp was not cooked and they didn't give me cocktail sauce. i did not want to go back in... plus there was a fight between a customer and a worker. like seriously people. MOVE ON!! don't know much about what the argument was but it involved a price discrepancy. both parties were in the wrong. staff were either quiet as a mouse or loud as a lion. management of the staff was lacking all together and no one knew what they were doing. we will not be back. read more

We used their website to order. At no time did it let you know it was powered by door dash. The order came wrong, when we called they said call the dasher. It is not possible because we don't have a door dash account. They hung up the first time, we called back and asked for the manager. They said why did we wait to call, we said we just did just after the order was delivered. They said too bad. We drove to the location to be met by some unprofessional people. They argued to correct their mistake. The employees are pretty rough looking, so lack of customer service didn't surprise me. We will not order from this location again and makes us think twice about buying from any of their locations. read more

Need more staff it took a long time to get the order but it was very good Be more options for smaller portions for people like 2 read more

Expensive, dry chicken: small pieces! I have no idea why anyone would buy food from this chain when there are so many other places that have better, tastier, chicken, fish, ribs, etc.. read more

10/10 worker my brother friend loved the food so much that she orgasmed go to chicken shack now it's worth it read more

Chicken Shack - This man was verbally abusing me while being stressed at work I just wanted a menu :( and the chicken was raw - Chicken Wings Near Me - Clarkston, Michigan

First time trying this place, I should say first and last! 2 snack meals with 2 pieces of chicken each, roll, and potatoes $17.94 The breast piece was so over cooked I could not chew the breading attached to the meat. The meat was beyond dry, totally uneatable. The dark meat meal was slightly better but not by much. For those that have received good chicken consider yourselves lucky! read more

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Food still pretty good, but service and ambiance has gone very bad since they changed owners a few yrs ago. I miss Ben working it. He was awesome. Probably won't come back. Today when I picked up food, they were super slow. Usually they were slammed sundays, so apparently the word is getting out about this place getting bad. read more

Don't order the Shrimp! Don't get me wrong, I like Chicken Shack, but this is the second time I ordered the Shrimp dinner. Over cooked and lacking any flavor. They really need to find a different supplier and learn how to cook shrimp. Their chicken and bbq rib offerings are on point and I will continue to order those. Save your money and don't get the shrimp. read more

Just ordered food that I generally get when I order from here. And today after the call in the price sounded higher than normal. I ask about the price only to be told I'm wrong. The prices listed versus the actual prices are different and on top of it charging more for customers using plastic instead of cash. Price increase not listed and old prices posted. Then a small sign to disclose price increase for using plastic. To me this is price gouging to not disclose it to your customers. Very bad character and disappointing rudeness from staff. If upfront and honest wouldn't of thought nothing but the shadiness is sad read more

I should have read the reviews before going here. The service was terrible; we ordered and waited 25 minutes . When my wife asked how much longer an employee said we should have ordered ahead of time and went on to say that today was his last day. The food was also terrible. The chicken was very dry and some of the skin was burned. The fries were not fried either. This place is not being managed and just need to close. Read the reviews before goi g here and the. Go somewhere else. read more

The chicken is now so salty you literally can't eat it. The belated potatoes are always mushy, even if you ask for well done. The employee turn over is crazy. Avoid this store. read more

Not friendly or helpful, don't seem to care if you come back. I went in here starved..like ready to pass out. Chicken wraps were rubbery and seemed microwaved. The general manager seemed very uninterested in my feedback. Should have gone next door to Pita Way. What was I thinking? read more

I have never been so disappointed in a meal in my life. I ordered delivery. That being said the meal arrived a bit outside of estimated time. That had nothing to do with Chicken Shack. HOWEVER, our meals were awful. A chicken/thigh meal was crammed in a small container completely flattening the dinner roll. The chicken was OK. The second meal was chicken tenders. The tenders were so dry and tough they were inedible! I contacted store and was told it wasn't their fault!?!? No apology just placing blame on others. I'm pretty certain the delivery service didn't make the tenders dry and tough. I'll never order from them again. If I could give a 1/2 star even that would be too much. read more

As I mentioned on my earlier review that we are new to Michigan, so we are exploring everything for a month now. We were dropping off some shirts to the laundromat when we got the beautiful smell of their chicken. To be honest the smell was mouthwatering. The employees were welcoming. However, their chicken wasn't good at all. All the flavor was on the skin & the chicken were undercooked! Fires weren't that good. Only good thing was free refill on soda! Other than that our $24.98 (plus tips) went down the hill! To make it worse, while we were dropping off more shirts to the laundromat two days ago, we thought of talking to the manager & give some advise. When I told the manager that the quality of the chicken isn't that good and may be they should explore more options of different way of cooking, his answer was, oh I've tried all other chickens and ours is the best! Wow, dear manager, if you're that confident, how come your review is that low! As a manager if you can't take criticism, then you don't fit for your role! I was trying to be helpful & get yourself more business but you're just obnoxious! I mean it's okay with me because we aren't coming back to you guys anyways! Good luck with you business! read more

Fast casual chicken place. Went for the reviews on their website about the best chicken and ribs via the Detroit newspaper. The menu is hard to understand on their screens up above the counter, so I used the takeout menu to order. I got a lunch combo that had three chicken tenders, BROASTED potatoes, and a toasted roll. My mom got the same combo. And my dad got the four-piece chicken dinner meal. The chicken was good. Really hot. Sort of hard to eat which how random pieces would slide out as you ate. No problem with their cooking at all, just an observation. The potatoes were the MVP of the meal. I could have eaten a bowl full of them. Great crispy and soft texture with a little pool of oil on the plate to rub them in before putting them in your mouth. No need for dipping them in any ketchup or anything. The clerk at the register was a bit stand-off-ish and seemed a tad annoyed that it was our first time. All of the other guys working seemed friendly. Good prices. Good food. I'll be back for some potatoes. read more

Chicken Shack - Chicken Wings Near Me - Clarkston, Michigan

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First time attempting Chicken Shack after hearing mixed reviews. Ordered a basic 8 piece chicken with fries to go. The wait staff referenced 6-7 minute wait while being prepared. While waiting the general cleanliness of the dining area and food preparation area was dirty and disorganized. The 6-7 minute wait progressed to 24 minutes after all have been served before and after me I approach and ask what the delay was ? They did not recognize my order, keep in mind there were four customers in total with four employees addressing orders. The reviewed my receipt and stated it would again be 6-7 minutes to prepare. At that point based on lack of cleanliness and delay, I chose to ask for a refund. With push back I asked for the manager, he displayed no interest in me and couldn't care less if I were a return customer in the future. It was even difficult to get him to acknowledge his name to me (Matthew). I would not recommend this facility to anyone. read more

My how the mighty have fallen. I have been a Chicken Shack customer at various locations since the 90's. They used to offer good portions of juicy chicken at a decent price. Now they offer some of the smallest pieces of chicken that are completely dry and charge a fortune for what you get. I always order the 4 piece meal or get a family bucket. The breasts are consistently the same size as the thighs (which is not the case almost anywhere else you get fried chicken) and the wings are tiny. This chain has clearly made the decision to buy smaller pieces of chicken but charge more to the consumer. I am fine with inflation pricing but when you shrink the portions this much, it feels like gouging. Goodbye for now Chicken Shack... read more

Until Ashley is fired, I will not return to this location. She harassed a pregnant woman by running out to her car and accusing her of stealing a STAPLER! It's a STAPLER for Pete's sake. The customer told her multiple times that she didn't have it and had to show her the inside of her purse, inside of her car, and the employee (morning manager) Ashley even took pictures of her license plate and threatened to call the police. I reiterate.. over a STAPLER. They then checked the surveillance cameras and saw that it was the customer's PHONE that she had. All that harassment for nothing. The location is refusing to fire or even suspend Ashley. For Ashley to go through such measures to harass and even make the customer burst in tears for no reason (over a stapler) is so absurd to me and it's even more mortifying that the owners and general managers are doing nothing about it. read more

Brought my friend from out of state here after bragging about how great chicken shack is. Unfortunately, the man behind the register ruined our experience - brunette with overgrown beard and "B" tattoo on his right forearm and reaper tattoo on his left forearm - he was so incredibly rude to both me and my friend, and the woman behind us. He seemed to treat the cook poorly, too. After rushing us through our order and acting as though we weren't intelligent because we needed to look at the menu - again, my friend's first time ever at a chicken shack - he also lied about the price of a meal versus what we ordered which lead to both of us overpaying - we realized after sitting down and doing the math afterwards. My recommendation is for him to leave the service industry and go into a line of work that allows him to be grouchy in private and not customer facing. I hope the other employees can find somewhere else to work to get away from him. We've both worked in the service industry for 10+ years so we understand it can be frustrating but to treat paying customers like that in an empty restaurant is wild behavior. read more

Bad service. Placed a DoorDash order and they didn't find it until I walked in the door for pickup. Workers standing around doing nothing, but they didn't notice my order? read more

Stick with the chicken. The $12 Shrimp dinner was not good at all. Way over priced for the quality and size of the shrimp. Very disappointed. read more

Chicken Shack - Stay away from the $12 Shrimp dinner. Very disappointing! - Chicken Wings Near Me - Clarkston, Michigan

I've personally never of eating here but I work at DoorDash and occasionally will pick up orders from them. When I get there, I state who's order I am, there for. Now this has happened a couple of times but they have failed to tell me when the order is ready. It does not matter if they are busy or not. Regardless they will still not call out if your order is ready. I have waited 20 minutes for a ordered that was ready before. I cannot recommend this restaurant to anyone because to me that shows a lack of customer service, a lack of care, and a lack of respect of my time. read more

Food was decent I think some locations are better than others but yes I'd go back. Good chicken

The shack rocks!!! Crispy broasted chicken made fresh everytime you order with broasted yummy potatoes and cole slaw, you can't go wrong!!! They also have grilled chicken, fish & chips and ribs!! This place is worth giving a try. read more

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Absolutely awesome ribs! Amazing that we like the ribs from chicken shack, and the chicken from RibRack! Go figure... Anyway...broasted potatoes are delish and drenched in butter! My only complaint is that the prices seem to go up monthly... read more

Chicken is a little dry, and a little salty. Size is small. I got a chicken meal however I was still hungry after ate them all. Charge extra with side sauce, price value ratio is not there. read more

Chicken Shack - Found a piece of hair on the side plate, and it is not very big for a meal. - Chicken Wings Near Me - Clarkston, Michigan

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The pieces of chicken are tiny and some over cooked. I wasn't aware we were supposed to get a free two Liter with our dinner until my wife asked where it was when I got home. The funny part is the manager served me and rang up my order, of course, didn't tell me about the two liter because he was busy giving a late employee a hard time. read more