i like food but service is weak. i ordered # 1 w 4 tenders w roll, mashed taters, white gravy & poppers. i got 6 tenders, NO poppers, green beans & everything else correct. she kept interrupting me saying what drink?!? what drink?!? what drink?!? i said i don't want a drink. read more

Chicken Express - Fast Food Near Me - Willow Park, Texas

The last 3 times thru the drive thru, they shorted me 1 corn on the cob, then 2 corn on the cobs. Then the most recent drive thru order I asked for a credit on 3 corn on the cobs. Before I knew it, I was arguing with the drive thru attendant cause she wasn't going to issue me a credit when I called them each time about the shortage. Then she gets the manager. He knocks off $6 off as credit. After I get home, I looked up the price for corn on the cob and it's $2.89 each. That's $9.39 with tax when I got $6 credit. read more

Ordered through the drive thru and when I asked for a breakdown because our order was more than I estimated the girl at the window said our prices on the MENU BOARDS have not been correct in a VERY long time... then said do you still want the food? How is that even legal? It's false advertising and apparently you receive complaints all the time (is what your employee said). We will not be back... that's just insane that you are allowed to continually operate and charge people more without even notifying them.. take a piece a paper or something... take charge and pride over your business and correct your mistake. Opened our food, and they gave us chicken pieces instead of tenders.. good grief this place needs to get their act together... read more

Chicken Express - Fast Food Near Me - Willow Park, Texas

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Food was great once they got it right! The very short, "red haired" manager with glasses is an ABSOLUTE delight. I'm sure he is a blast at parties with his upbeat attitude and ability to read. read more

Some greasy girl with a low ponytail who looked like she just rolled out of bed was extremely rude and short with me when I went through the drive through. They forgot 2 items on my order and wouldn't look at the window when we tried to get their attention. All the employees were standing in a circle laughing and talking. When I told her they forgot something she tried to tell me I was wrong but quickly realized she was the wrong one and slammed the window on me and stormed off to get my missing items. When I asked if she gave me the right amount of one item, she looked at me like I was an idiot and made rude remarks. The order was incorrect completely as soon as I got home to check. Someone get this miserable little girl off the window and sat down for a break or something because I've never had a problem at this location until today. She was unnecessarily rude to customers that literally just wanted what they paid for.... And ended up not even getting it. read more

Chicken Express - Why is this roll smooshed ?? I asked for a biscuit too!! - Fast Food Near Me - Willow Park, Texas

We stopped here on our way to Church tonight. We regularly order out from the ckn exp that's close to our home and we like their food. We went inside tonight and ordered our usual dinner of chicken breasts, fried okra and a drink. The dining room was almost empty. No line to order and our food was served almost immediately. The chicken was fresh, the okra was fresh and so hot we couldn't eat it at first. The dinner roll was slightly different from the ones served at other ckn exp and in my opinion much better. I can highly recommend this chicken restaurant and we will certainly eat here more in the future. read more

Went here for an early lunch. The staff is super friendly and answered the few questions I asked. Wasn't disappointed in anything I ordered.

Terrible terrible terrible Your prices have gone up WAY too much to even use inflation as an excuse and you give TINY pieces now. Not cool. We won't be back. Not that you care, but you should. People work HARD for their money and you crooks just take advantage like everyone else. Sad sad sad. Take care of your customers!!!! Called to talk to manager and he was no help and rude. Told ME I need to fix it. HELLO?! I DID NOT MESS IT UP!!!! Y'all did!!!!!!! Just wow. Wow. Wow. I'm so mad and I will NEVER go back! And I will tell EVERYONE I CAN ABOUT THIS! Not to mention you messed the order up!!!! read more

Chicken Express - Sad pathetic ridiculous outrageous appalling - Fast Food Near Me - Willow Park, Texas

idk why y'all bein so negative on here this place is fire. they play Migos in the dining room while im eatin

I'm a huge fan of Chicken Express I've been eating here since they opened when I was in high school. This is my first review for them because they now have some awesome spicy chicken tenders. :) If you have been eating at Chicken "E" before this isn't them sprinkling their hot and spicy serendipity seasoning on them after they are fried. They have a new flour batter with some new spices mixed in that gets fried with the chicken. For a fast food place the employees are super nice and do everything they can to make your experience at Chicken "E" the best it can be. They should now have the spicy chicken tenders at all there locations go check them out because they are legit! read more

Chicken Express - a close up of a fried chicken in a deep fryer - Fast Food Near Me - Willow Park, Texas

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We stopped at the one in Benbrook- the people were rude - we placed 3 different orders - we are traveling thru - Then my son goes back up to order a side of fried pickles the tell him it has to be to go so he tells them I Ann with a group and we all have orders we're waiting in so they make it to go any way then come out and tell us there out of green beans and gravy so my son ask so my mash Ed potatoes won't have any gravy she said ya but we don't have gravy for your chicken tenders - he said ok Then they bring it all out in to go boxes and she says oh my manager ask me to tell y'all that y'all need to leave to eat I because we are gonna close so we ask for our money back because y'all should have told us when we ordered them it was a ordeal to get money back and was treated very rudely . I would not recommend this place to no one or will I ever stop there again THE WORST !!!!!!!!! read more

Excellent fast service, exceedingly friendly staff/mgmt. Our tenders were very hot & crispy, rolls were so soft and buttery. Restrooms were clean. read more

I don't know how this location has such bad reviews and maybe it's because they're pretty old. I've NEVER had a bad experience here. Granted, I've only used the drive through but the staff, especially the manager, go out of their way to ensure your order is correct. The manager often comes out and starts taking your $$ even before you get to the window so once you get there, you grab your food and you're off!! read more

it tastes as burnt as it looks. I tossed it. Couldn't eat it, yuck. I guess it's my fault for going there 30 minutes till closing time. SMH... read more

Chicken Express - Burnt okra - Fast Food Near Me - Willow Park, Texas

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Possibly the worst customer service and rude behavior that I've ever experienced at a Chicken Express. When I asked about menu items not listed the manager arrogantly informed me that "they sell wayyyy to much chicken" to offer any "deals like that"...well you know what buddy? I'm the customer and I get to choose or not choose to walk into your establishment!!! Honestly I've never had a manager be so haughty and arrogant to me. Never again will I come here... ***update*** Still a 1* experience. This time we were treated well by the staff however our order was wrong. The real disappointment was the food...old grease and over cooked, heat lamp jerkified chicken that's honestly not even edible. I also ordered the catfish and got three of the toughest pieces of catfish that I've ever tried to eat. I tried to be the good guy and make my kiddos happy (we had a wonderful chicken E location near our old home). They have fond memories and keep expecting the quality of this location to match that of the old location...it never has. We will take our business to Golden Chick...sure it's farther but the quality of the food the variety and friendliness of their team make the drive well worth it. read more

Ordered a meal with some extra sides and an extra roll to share with my child. I was annoyed that everything was crammed into one box. Fries were smashed and cold, roll was smashed, biscuit was smashed, all the breading was coming off the tenders since they were crammed in there, and there didn't seem to be as much in the meal since they made room for three other items in the same box. Didn't get my money's worth in the meal box for sure. read more

Chicken Express - a chicken sandwich, french fries, and dipping sauce - Fast Food Near Me - Willow Park, Texas

Food is always great, but waiting 25 minutes for the 15 minute fried chicken breast was way too long. Although, I do appreciate the extra chicken breast, the rest of our meal is now cold. Unfortunately, I braved the rainstorm the cold meal, but my hubby will have hot chicken breast to eat. read more

I finally found a place where there are no smiles or condiments offered! Rider the fish in the drive thru. And my food was practically throw at me. The food was good. Service lacked flavor. read more

This location has for got my favorite side: corn nuggets, other than that love the gallon sweet tea!!

The food had a good temp and tasted as expected. The 4 drinks we ordered we all filled about 2 inches short of the top. Several with lids barely attached and tea spilled down the side. At the window you can see 5-6 employees wearing masks on their chins, so if masks are an issue for you I wouldn't eat here. Also, one employee sitting on one of the prep tables and texting on his phone then went back to work without washing his hands. We spent $50 and were never told "thank you." read more

SMH Chicken Expresss Willow Park, I do realize prices are going up on everything. They posted new prices on menu then charge a credit card convenience fee on top of that, not cool should roll into you price. Kinda seems owner is hiding something. Chicken was ok, but fried okra was cold. To many other chicken choices in the area. read more

I thought the customer service was just fine. There was a car ahead of me in line that seemed to be waiting on a custom order. The staff brought out the completed orders to at least three of us in line behind the waiting car so we didn't have to wait and the food was nice and hot. I eat here maybe every few weeks and I think the place is fine. I have to wonder at the one star ratings - I think somebody has an axe to grind. read more

This is one of the best Chicken Express places around. They always get orders right and the tea is some of the best...but you already knew that. Their employees are really great and you can tell they take the time to get your order right and keep a clean restaurant. read more

Absolutely terrible still, terrible attitudes from the employees, poor management. Food undercooked, I threw out more food then I ate, absolutely unacceptably terrible. Apparently if you order two sides you can't get a drink with your order. Only chicken express I've been told that. But hey don't have to worry about getting my business anymore, I hate giving my money to people with shitty attitudes. If I could give a zero star review this establishment would most def deserve it. read more

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Staff out of uniform behind counter goofing around with staff on the clock. We stood there to order waiting because of this. The boy didnt know how to take an order and messed it up a lot before it was right. All the tables are dirty. One other table in the place is occupied. A lady waiting to order a large order was told to come back in 15 minutes because the manager is on break. Never again. Ever. read more

The Fried Pickles were horrible - very soggy. Just, limp and doughy. Truly, not edible.

Well these folks started out strong when I moved here eight years ago......unfortunately the quality has continued to decline over the years. The grease factor is off the charts. I have always loved the tenders but it seems that over the years the tenders have become so salty as to be off-putting when I bite into one. The fried okra has been consistently good but now is so greasy that it's hard to taste the okra through the oil that permeates it. On our way to a 10:30 PM Garth show tonight we stopped for a quick bite. The fried pickles dripped onto my Miss Me's! Ugh! I love the hometown folks. I just can't get behind these folks anymore. Quality has bent a knee to profits. PLEASE! Bring back the ole chicken e!!!! And biscuits over rolls for eva! read more

Only giving this place a one star because I can't give zero. The customer service was horrible, I didn't get everything I ordered, and last but for sure not least I had a bone in my tender. Needless to say I will never be going back to this Chicken Express again. It makes all the others have bad reputations. read more

So disappointed in this particular Chicken E. Twice in a row our order has been incorrect. Today, we actually checked it before driving away, just in case. Glad we did. We were missing a side. We pulled around and parked, went it to explain the mistake. No "sorry", no acknowledgment at all. We were more upset about the lack of accountability than the mistake. We should be teaching responsibility, accountability and respect. Guess we'll be going back to Golden Chick from now on. read more

Always great food, awesome Sweet tea, and fairly fast on drive through. the order takers do need to spend less time yappin and more time listening, but other than that it is pretty good. we eat it around once a week. read more

My family and I are huge fans of chicken express. This location in particular has always been clean, the staff pleasant, and the food great. Never had a poor experience at this location. read more

RUDE RUDE RUDE!!!Good grief the little brats they have working here are always rude. It's not one isolated event, it's every time I got by. I use this location because it's convenient between home and church but good grief I'm tired of the attitudes. There was one little girl there who always had a crappy attitude and then the guy tonight working the window literally grabbed my money out of my hand and pretty much threw my bag at me. Probably won't be back to this one. read more

The staff is terrible. Not very friendly by any means. They apparently are running behind because there were some vustomer complaints already about time on their food. They told me it would take 15 mins for 15 tenders. I dont think they would tell that to the person through the drive through. read more

I love chicken express, however this location is awful. Went through the drive thru to get some dinner and the staff seemed a bit odd, two teenage girls preparing our order and laughing. Well turns out when we got home and checked our food the boxes were placed in the bag upside down. $19 for two meals and it was a huge mess. Food was cold. Do not recommend this location. Will be sticking to Weatherford from now on. read more

I am usually a fan of Chicken Express but the food I purchased at your Willow Park location was inedible. The cat fish was so dried out I could not bite into it much less chew it. The side of okra was just as bad. I Threw everything Away. What a disappointment. read more

Oh my gosh!! Can't even call the food descent filler!! It was really bad!! And over priced!! And the kid at the drive thru, Michael, if he were my son, I would be so ashamed!! So freaking rude!!! We will never, ever go there again!! read more

Visited on 3/22/17. T#374. On one of my ordered 4 Express Tenders Dinner I received only 2 1/2 Tender pieces. I'll have to remind myself again to never go to this location. read more

So disappointed this time! The biscuits weren't ready, so they asked me if I wanted a roll or to wait for the biscuits to cook. I told them wait. Soon I'm handed my order. I drive home (10 minutes away) to a RAW biscuit inside, missing okra to my order, and watered down diet coke. There is NO excuse to this kind of service read more