Every time I visit Texas Chicken Express is a must stop. I have NEVER been disappointed with a meal at this franchise. Today I was near Rowlett & stopped in here. Angel was great in taking my order. I got my meal quickly, sat down started eating, when I realized I was given spicy chicken. Took it back up, explained situation, Angel quickly replaced it with regular tenders. Great customer service! My tenders, okra, gravy were perfect. After finishing my meal I went up ordered a meal to h go for adult granddaughter. She had a big smile when I surprised her with this great meal at work.. This store or any other will not disappoint. Building was clean, bathroom stocked & well maintained. read more

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Besides being rude for absolutely no reason they got my order wrong & this is not the first time this happens.. save yourself a headache and eat somewhere else read more

This location has an older woman who is unnecessarily rude! The food is very inconsistent, you can get dry chicken 1 time then ok the next. All in all this is NOT a location I recommend so save your time and money. read more

Last Friday, the 9th, we stopped by and ordered chicken gizzards (his choice) and I ordered 3 catfish fillets. Also ordered corn nuggets that were not very warm. He loved the gizzards and was very happy. But the first fillet I started to eat was very bland(like old oil) no flavor like mud. I gave some to the dogs and left the rest outside for the birds. Last time we were there everything was hot and fresh it was disappointing. read more

Best chicken on the planet. Pricey but WORTH IT. I always forget to take photos for the review. Such an under rated place. I'd take this over Chic fila any day read more

What a day! The chicken was hot and golden. Rolls were buttered. Corn nuggets, mashed potatoes and gravy were on point. Thanks to our cashier for her suggestions and service. read more

The food is definitely hit, or miss at the ROWLETT road location. The chicken tenders are the most consistent, but even those miss the mark on occasion. The service is generally fast and efficient and the ambiance is typical of most "fast food" stores. read more

Pricey for fried chicken. Rushed to place my order. Asked for the gravy on the side instead of on my mashed potatoes and was told they would have to charge me 1.99 extra. Really? Had to explain why I needed plastic utensils after I asked for them?! I mean really? No thank you for the future. read more

The last few trips, chicken comes out in barely warm condition as well as overcooked and dried out. They must overcook and when you go there after their main feeding times, whatever was cooked earlier is what you get. You should be able to feel the heat from the bottom of the box and when you don't, then you know you got earlier leftovers. They don't seem to care as long as they get your money. People wonder why places like this dont last long because it's not cooked the way it should be and most of all served hot and fresh! I will probably report this to the city. read more

I live in Garland and this is the only Chicken Express I'll go to. Gas is not cheap but the people who work here and the quality of the drinks and food they serve and I gladly drive to it. Seriously their fried pickles are the best. I've had other Chicken express pickles and they were burnt and didn't taste as good. I went to today because I needed some Texas sweet tea and they were kind enough to give a freshly groomed but anxious Cesar (my miniature schnauzer) chicken tenders. The mashed potatoes and fried pickles I had were great. Thanks Chicken Express for the good food and for cheering up an anxious dog. read more

Chicken Express - Chicken tenders - Fast Food Near Me - Rowlett, Texas

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It pains me to say, but the new mgmt has added nothing good. Posted is the size of my gizzard. They used to be full size and tasted great. Small tastes like small piece of rubber. Only 1 of the gizzards was normal size. Also this was a to go order, when I checked my order it was missing a roll, went back to get it and the mgr response was " I didn't charge you for it". I didn't have my wallet with me so I just left. The prior mgmt was great and customer centered. read more

Need I say more.... even the chickens are suffering the inflation. The leg was the size of my index finger, Tiny chicken huge inflated price. Can't blame no one ( well actually I could but don't want to stir the pot) but at least count this as half a leg lol. Unfortunately all the pieces in the family meal were tiny. read more

Chicken Express - fried chicken and mashed potatoes on a plate - Fast Food Near Me - Rowlett, Texas

Service was great and food was hot, fresh, flavorful. Chicken pieces were large compared to other places. Spicy tenders had the rite amount of spice. read more

Extremely disappointed in the change of food and personnel. Recently i called to place an order and they asked me to hold on, I held on for seven minutes and then hung up. I drove there to played order, it had to be adjusted since it was incomplete. i had ordered the 12 piece with 2 sides. corn on the cob was so tough that it was wasted, the chicken was so cooked that the skin had to be removed before it was eatable. Roll are cold. Meal was a complete disappointment. That was my third purchase from them recently which means, threes strikes and you are out. read more

Stopped by on our way to Rockwall. Ordered inside. The lady at the front counter was probably the friendliest person I have ever met. She helped us through the menu and we chitchatted a bit. The food was brought out hot and quick. Tasty food. Employees cleaned while we were there as soon diners departed. They were all masked (still pandemic times). The drink machine was clean and they have the chewable pebble ice! read more

Chicken Express - Order area - Fast Food Near Me - Rowlett, Texas

Tonight I stopped at Cane's in garland because it was convenient and I have to say between them and chicken express it will always be chicken express. The tenders are more tender and meaty as well as multiple side options. No comparison. Thanks chicken express! Side note...leftovers heat up really well in the air fryer read more

Fresh and tasty, like the fried ochre. Fast and courteous service. Looks clean and well maintained.

The Spirit of Waxahachie Colorguard recently competed in the Rowlett High School Colorguard competition on 1/28/2023. I am the director of fundraising as well as in charge of ordering the meals for our team on competition days. Since my very first call (one of many) to coordinate the purchase information for 45 people, the staff at this Chicken Express location have been 5 STAR!!! Sage, answered all of my questions patiently (and VERY cheerfully and professionally!!) every time I called with questions. The day of pick up, Sage was not on duty, but the two gentlemen in charge that day were PHENOMENAL!!! They were ON TIME, kind, friendly, and helped load the entire meal for 45 people onto my truck! Our kiddos, volunteers, and directors were happy and fed and we came home with first and second place in our divisions!! When we return next year, we will be doing business with you again!! Excellent job, Chicken Express Staff!! The Spirit of Waxahachie Colorguard thanks you!! read more

Bought dinner for the family , found a substantial clump of blonde hair cooked into the breading of one of the chicken tenders. Used to go here a lot , can't do it anymore read more

Very polite staff, and good chicken. I will return. I order the 4 chicken strips and fries. It was just enough. Nobody can beat their tea either. read more

Friendly service, clean store and amazing food. Been coming here since before the remodel and the remodel. Never had a bad experience

Friendly smiles and good service. Fast, hot, and delicious chicken, sides and fried pies.!

Worst service today and we go every week. If the older lady is not there, then customer service is not there either. Order taker kept talking over me as I gave my order. Window girl handed me two over full drinks with soda dripping all the way around. WhenI asked for napkins to clean the mess I was given the smirk...like I made the drinks!!?? We prayed our food was decent. Almost $30 for two ppl. Please don't let the older ladyhave a day off. She is only one there that gives a flip. Please put customer service on the menu...you know...the kindness part!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Wow what a way to start the whole new year !! Idiots. Keep in mind what I'm about to say keep visualizing the fact the building was empty so no reason for the rush I got. But you guys are so expensive to begin which pissed me off. To be clear was in the area and wanted chicken express cause I haven't had it in a long time and the best thing there is the cheese sticks, which are not cheap to begin... you forget them. Then when I get home to call and confront the error the manager acknowledged the box missing before we left but didn't check thoroughly before yelling my order out. These fast food places offering 15 n hr should not be happening they should be 5 25 n hr if they can't even keep track of a freaking order with no rush and no one I'm the building. In closing you suck!!! And I will do everything in my power to tell ppl to stop eating here if they value their money go somewhere else. Can't guarantee you'll still get an order right cause fast food workers are dumb as a box of crap. Oh and I paid for it in cash and wasn't gonna drive 20 min back the opposite way from my home to go pick up 6 cheese sticks that were already overpriced. Again, YOU SUCK and way to break in the new year. read more

It's hit and miss. But most the time it's good not sure what the other reviews are like but I like it. Although occasionally The batter in the fried legs is really thick and hard. I think the chicken taste really well and the rolls are good. I also really like the jalapeño poppers. I do not like the french fries. For some reason they taste really weird. read more

Food took 20 minutes when said it'll be ready in 10. Once we complained they weren't reassuring, in fact he had an a attitude. We don't ever come here and I could see why. read more

I could write a song, or paint a new world marvel, powered by the love of corn nuggets. I was offered corn nuggets once as consolation for losing a close person. I kinda regret not taking that offer in retrospect. I adore corn nuggets. I will eat a family size box of it in no time flat, with no help. This, my friends, is the only place you can get corn nuggets. This chain, not this specific location. There are plenty of other novelty Southern foods to try out here, the best being fried gizzards. This is excellent fare to freak out your out of town friends who don't realise we fry EVERYTHING. In all seriousness, I haven't eaten fried gizzards, but they offer them, as well as fried liver, fried okra, and other things. Corn nuggets is by far my favorite dish there, but their chicken is tasty in that dry frying style that just absorbs cream gravy and demands to be eaten with bites of biscuits. I prefer greasy fried chicken, so this gets bumped down to 4 stars. Final note: Their sweet tea is so famous, there's a Facebook group for the one in Denton. People would walk at 9pm at night across UNT campus to go stock up on some Chicken Express sweet tea. I was actually introduced to corn nuggets, because my coworker was delivered corn nuggets by her boyfriend at work. I need me a boy who'll deliver corn nuggets to me at work, I'd marry him on the spot. :D read more

Oh, the fond memories of coming here in high school. A buddy and I would skip out on our last period of school since we were aides (Thanks for my great education GISD!) and come here to get food. We'd always get like $20 worth of chicken tenders and gravy, take the food back to the journalism class to eat and hang out. The journalism class wasn't my class, but I just liked hanging out there since most of my friends were in there and the teacher was coolest! The Chicken tenders here were always so tender and the gravy was delicious. Someone once bet me to drink the whole tub o' gravy. Are you chicken? My name is Joe, not McFly! Anyways, I did it and won. Mmmm gravy... Also, as Katherine and Doug mention the corn fritters, those little bitches were awesome! I think the basic recipe is creamed corn in pancake batter and deep fried. What a recipe! read more

You know how parents take their kids out for their birthday sometimes? This is where I always went. This place is just that good. Everything Katherine B. said is true: the corn nuggets are amazing, they have a varied menu selection of classic southern cuisine and they are well-known for their sweet tea (an odd distinction for a fried chicken place...). I actually prefer this dry kind of fried chicken, which when dipped in gravy becomes this wonderful taste experience that's difficult to replicate anywhere else. It's simply a great place for tasty but affordable fried southern food. They'll even throw in extra pieces of chicken or free fries if they have extras laying around. Yay, free food! :D My only complaint is that this specific location can get kind of dirty. it's not a cesspool or anything, but sometimes the tables can be kind of sticky, and more than once I've been bothered by flies while I was there. I guess it just depends on when you go (luckily, they have a drive-through which bypasses this specific problem :) So, if you're looking for some tasty and affordable fried chicken (or fish!), this is the best place in town. And yeah, try the corn nuggets. @_@ read more

I love Chicken Express -- but not this one. I've been several times thinking it'll be better -- I'm wrong. Not only does the service suck b/c the "Kids" are in there running it, they always screw up our order or bill, but I have yet to get anything that isn't soggy and COVERED (Literally dripping)with grease. I know it's FRIED chicken, but can't they drain it like everyone else does? And what's with the soggyness? Isn't supposed to be CRISPY? Sometimes the chicken is done, sometimes not. Also, it doesn't taste near as good as other Chicken E's -- very bland and boring. Plus, I have never gotten fresh food unless I've had to wait 30 minutes or more on it. It's a chicken place -- not rocket science. They need to shape up quite a bit. Till then, I'll be going elsewhere. read more

I didn't try this place for the longest time but after finally getting some a while ago, I'm hooked. What I like: They make amazing tea! They will do half and half, sweet and unsweet for you and that is just to my liking. I have mentioned in other posts that a lot of Texas diners/etc will serve oversweet tea so this is an awesome compromise. Their corn nuggets are divine! I love that serendipity seasoning sprinkled in my gravy! Really good cherry pies! Big portions of yummy chicken! Good mozzerella sticks! Polite staff Staff will tell you if there will be a wait if you order something and give you an estimate of the time til it will be ready so you can make a decision if you happen to be in a rush. What I don't like: My only complaint is SO MANY PEOPLE KNOW ABOUT THIS PLACE! Literally the line can and will wrap around all the way to the other side of the parking lot because the line is just that long! I will joke with my husband that Chicken "Express" is not very express at all, haha. But the food is worth waiting for! read more

My husband and I enjoyed enjoyed a lovely lunch inside the dining room. The place is clean and tidy, the service was top notch. Lady helping us was absolutely the kindest and friendliest. Food was hot and delicious. We don't live nearby but if we are ever in the area, we'd visit this location again. read more

They have the best Chicken Gizzards in town!! They are always made fresh when you order them so be prepared for about an 8 minute wait. The wait doesn't bother me because I would rather have them fresh cooked than sitting out for hours under a heat lamp. The gizzards come with a side of gravy for dipping. I highly recommend if you like gizzards. I have also eaten their chicken tenders which are pretty good but their buttered rolls are really good. read more

Let me start by saying I do not like giving negative reviews of any place as I worked many years in the service industry and I totally get that you can't be on your game everyday all day long. That being said, I have been to this location several times and each time has gotten worse. The kids working in the front are sweet but they clearly need a manager staying on them to get moving!! I have never seen anyone as slow as they are. I walked in at 12:52 with 1 person ahead of me and my order wasn't taken until 12:58 . Fine, I can get over that, maybe the gentleman ahead of me had a big order. I ordered a drink and a side of mashed potatoes and mac-n-cheese. I literally watched them make my order and it sat on the back counter forever while they all chatted and got other orders ready. Kind of ridiculous. Total time for this visit , about 12 minutes. 12 minutes for a drink and 2 sides that are already made. The kids seem pretty young and I'm sure it's a first job for a lot of them so this is clearly a management issue. Probably won't be going back anytime soon. read more

Have to agree with other reviewers regarding this location. We love Chicken Express when they get it right but the Rowlett store has severe customer service issues. Our past three visits have been at various times of day, but mostly around noon to 2:00 pm. In each case, we have been asked to pull over and wait for our order, sometimes 15 - 20 minutes. One time chicken livers were ordered and they should have mentioned they took longer, if that was the case. The other two times were chicken tenders only, so having trouble understanding why the wait, especially on a time of day day they know they will be busy and should have some product fresh & ready to go quickly. While Rowlett is not right down the street from us, the next closest store is farther than we really want to drive so we're looking forward to a new Golden Chick that is being opened just down the street from us in Garland soon. Hope they can match the quality & service we came to expect at CE. read more

Should have tipped the staff. Went in and ordered a #1 but i only wanted the tenders. After changing my order, and a bunch of manager fix, they got me taken care of...super proud of the customer service at this fast food spot. Very uncommon. read more

This review is strictly based on their chicken livers. They never disappoint. One of the great things about them is nobody ever orders them, so every order is made fresh! This requires a bit of a wait. I plan ahead. Call them in and by the time I get there, they're ready. Served with a side of white gravy. Currently no dining in, drive thru only. Highly recommended for your chicken liver fix! read more

Great clean atmosphere and the quality of the food ordered #289 10/03 was exceptional! Glad to see the remodel and great customer service! Will be coming back! read more

This Chicken Express is going to give you small tenders, and the prices have skyrocketed. You might as well drive down to Cane's at that point. Called Manager and they basically stated, 'oh well'. read more

I come here often, and we always get our usual order. We always get a meal plus a side of mashed potatoes. Except lately, and I mean for the past 3 times we have gone here, they only give us gravy. And on one of those times they didn't give us not one side of gravy, but three. When we ordered MASHED POTATOES. Three separate orders, how do you mess that up? Ridiculous. Learn how to check orders. read more