I've managed to visit this location several time in the past two months and each time I've had to go back for fresh cooked food! Now I understand why this location has such poor ratings. A bit of advice (Cook To Order). I would rather wait for fresh expensive food than cold expensive food! Your prices are not cheap at least serve fresh food! read more

Chicken Express - A $12 4 pack with okra, looks good but cold and stale. When I went back for fresh okra they wanted to charge $3 for a regular size!!!! - Chicken Shop Near Me - Mesquite, Texas

Food not fresh. Refrying old chicken from day before. Has happened to me three times. Won't happen again I won't be back.

I give this place 5 stars for food and 1 star for service. Although it is becoming a stereotype in fast food businesses, the low quality of the help is difficult to overcome in any fast food restaurant. Their chicken strips are excellent, both regular and extra spicy, and their old fashioned Southern sweet tea will definitely snap your eyes open as I swear I can feel my arteries harden just thinking about it. This is why I have been a steady customer for YEARS. Unfortunately, they have finally gone too far. On my last visit, I was told that I would have to pay an added fee for sauce packets when I order a family size (20 or 30 piece) meal. I understand about the economy and the fact supplies are becoming more expensive, but if it costs 10% more to make my order, bill me 10% more up front. DO NOT nickel and dime me with surcharges. If I order pizza I refuse to allow them to bill me extra for parm cheese, or crushed pepper. If I buy a burger and fries I do not allow them to bill me extra for the condiments like mustard or catsup. If they have to raise a price to cover my meal, then just be up front and quit hitting me with side fees. read more

This place is dirty. Both bathrooms were nasty and without supplies. Dining room floors were very sticky to walk on. Enter at your own risk! read more

The new chicken it's fried too Dark,and awful the chicken is not what it was 2 years ago it is gross and so is the service what happened to this place it used to have long lines now it's just a building read more

I haven't been here in a long time. I left the area in 2019 and returned recently. My nephew was jonesin for CExpress and I was like really?! It was so bad when I was last there in 2019. I drive a M/C so had to go inside to order. There seems to be some big changes. I was 2/5/22 around 1-2pm. Everything was so clean, staff was polite, and food was spot on. I spoke with the shift manager to let her know how pleased I was and she stated it was new ownership and new staff. Whoever turned this place around needs to write an S. O. P. on how they did it. Awesome job! I'll be back. If you haven't been here in a while you should check them out. read more

The food was okay but the customer service was sooooo terrible I will not return to this location. Order taker acted like I was a burden the moment I pulled up to the speaker, the. when I received my order and saw it was incorrect and asked for it to be fixed I was told I didn't order that originally with an eye roll before it was fixed. Employees here don't event deserve the minimum they're getting paid, sad read more

So last night we went here and waited well over an hour for a 25 piece. When we finally get home and open the box all that's in there is small scraps and literally a box full of crumbs. They threw breading in there. Not to mention while we waited at the front of the line they still served others their tenders while they could've just made our box and we could have left sooner and gotten actual tenders. read more

Chicken Express - 25 piece chicken tenders. - Chicken Shop Near Me - Mesquite, Texas

They left me sitting at the pickup window over 10 minutes for one combo. There were no eating utensils or napkins in the box. They sure weren't waiting on anything to cook because the chicken was cold and the roll felt like it had just been taken out of the fridge. This place has gone downhill. read more

This is what Chicken Express is supposed to be. The tenders are perfect, light and delicious. The rolls are hot, soft, and sweet...plus they give you two. The sweet tea is exactly what you've come to expect from Chicken E. The employees don't really seem to care to be at work, but they're polite enough and the service is quick. My only real complaint is the smell in the dining room. It smells faintly like a public toilet, but the food more than makes up for that unpleasantness. This location does it right! read more

We use to visit this Chicken Express almost weekly. Staff was prompt and friendly. Our order was never wrong. Then they renovated the building and since that point, it has gone down in quality and service. We wondered if they changed management. Orders have been wrong the last three times we were there. The last time, we took our order back and ask for a refund. It has been almost two weeks and we still have not received a refund. I have a called into the corporate office. We won't go back. read more

This place was the worse quick restaurant item I've ever been at. Not only was the food cold but it had a horrible stench to it. When I called I had to drive all the way back to get a refund and the employees were disrespectful. I'll never visit this place again. Plus Mindy the Manager during the day should have some training on how to handle complaints. read more

Picked up food 6/26/22 for the third time recently and had issues for the third time in a row. This time ordered 2 breasts and 1 leg, got a leg and 3 wings. Apparently they can't cook correct amounts to keep up with orders, but don't tell you that. Don't offer you choice of waiting. Don't answer the phone when you call. This place reopened but went downhill drastically. read more

I was taking care of my mumzies as she was in the hospital recently, and for lunch they brought her catfish. Obviously the hospital food itself didn't entice me, but the idea of catfish did. It's been awhile since I've had some fried fish lovin'. Cue Chicken Express. Mumzies recommended their catfish highly, and hell, she gave birth to me so she knows what she's doing when it comes to awesome things. Daaayuuummm. That catfish was the bee's knees. I got the 3 piece combo (which actually showed up with 4 pieces, which my mom says happens all the time- sweeeeet) with one side and hush puppies or a roll. Sticking to the fish theme, I rocked the hushpups, and I chose fried okra for my side (no mac, unfortunately). Again, daaayyyummm. Those be some good hushpups. Crispy on the outside, soft inside and a nice hint of jalapeno. The fish was fried perfectly. It fell apart on my fork everytime I tried to pick it up, it was so damn flakey!!! I will be back whenever I crave catfish to-go :)!!!! Oh, and bonus- free refills! read more

This place is clean and the associates are nice and polite, food was great! Totally recommend this location

East Davis Location: Worst Chicken Express I have ever visited. HORRIBLE customer service...they flat refused me service several months ago. And when I called the manager over both Mesquite stores he laughed and thought it was hilariously funny. His daughter is/was the crew leader over Davis location he informed me. If you like to be refused service, then I guess this is the place to go. For me, never again. read more

I just wanted to say great service today at Chicken Express. The customer service was very exceptional. The worker that served us was very caring and even apologized for the time it took to get our food which I thought was was a reasonable wait time considering how much we ordered. The only reason it's not five stars is because the ordering machine has not been fixed and I don't think it's fair to have your workers out in 25 degree weather to serve the customers. My food was hot delicious and accurate! Just fix that machine please! read more

Worst customer service ever. My first and last time ordering from that place! After placing my order through the drive-thru I noticed cars behind me were getting their order so after 10 minutes I ask the rude ass guy that works there how much longer will it be and he says I don't know. I'm like how long is the wait. His response was "awhile" what's a freaking while?? He said you want me to go ask??? DUHhhhhh like seriously??! After almost 20 minutes he hands me my food and doesn't apologize for my wait or anything. He didn't say a word and just hands me my food and walks away. Get the hell out the service industry if you don't know how to talk to people who are responsible for your paycheck!! Food was bland as hell and fries were cold!! Never again! read more

Had to select a one-star because zero stars is not an option. This place is horrible I highly recommend going down the street to Golden Chick. I waiting 20 minutes in line for cold chicken cold fries and not a single dipping sauce that I requested. After calling to speak with the manager my wife started receiving unsolicited phone calls from this location. An individual who went by the name of Josh told my wife we got your name and number bitch. He also told her it was in her best interest to stop calling store. The phone call came off as a tad bit threatening and I have yet to hear from the GM or the franchise owner. Do yourself a favor avoid this location. If you absolutely must have chicken tenders. Go down about a hundred yards to the Golden Chick at least there the chicken will be hot and you won't get harassing phone calls. read more

Went there many times for a beverage when sweet tea was .50, went there a bit less when it went up to .75. now it's $1, won't be going much at all now read more

I go to this place often. I went last week (this is long over due it's been months since this happened) and to my embarrassment my credit card was declined. So, I gave the guy my other card to try and also got declined. I was so embarrassed! I realized my cards were expired and I had my current cards at home. I told the guy I'll be back but he said to hold on and was talking to someone in the back. He came back with my food and said it's taken care of, him and the crew pitched in to pay for my food. Have you ever? I said I'll come back to pay for it but he said it was fine, that was their good deed for the day. I was surprised and speechless, things like this don't happen to me. Such an awesome bunch! I've been back plenty of times since then and the employees are always so nice. I haven't seen the guy from that day anymore but I hope he reads this and I just want to say "thank you, you made my day that day." I'm a customer for life!!! read more

I visited the E. Davis Blvd. location in Mesquite on a Sunday afternoon & was surprised that there were no employees taking orders out by the drive-thru lane as usual. When I got to the speaker, there was a sign on the menu board saying they were out of fried pickles, corn nuggets & one other item on a day when many people are getting out of church & typically buy chicken for their Sunday lunch. I ordered the 20-pc. regular tenders with rolls & after driving all the way home, realized there was no gravy in our sack. I called the restaurant & was told they had a shortage of workers that day & that was the reason it was excluded from our order. The worker told me I could come back up there & get some. When I went in, I was handed a drink container & one individual serving of gravy & was told they ran out of their usual containers. Not sure what was going on with management, worker's schedules, etc. but it was a very frustrating & disappointing experience especially for my family who were waiting to eat lunch until I got back with the gravy! read more

The chicken is horrid. The only decent thing here to eat is the fish. I haven't been to this restaurant in about 4 years since there are much better options for fish and chicken in the area. read more

I'm a breast cancer patient and cannot drive because of the effects of the meds. I have to pay someone to take me everywhere I go. I was craving hot wings and waited patiently all day until someone could drive me. They didn't have much time and suggested Chicken Express, which is near my home. Huge mistake! The wings were dark and burnt and tasted like some scented cleaner. So not only did I waste money on the food, but on the ride, too! I'm so disappointed! read more

The closest chicken express to me is on town east but I go here because they have catfish. It is sooo good and you get generous portions unlike other chicken express locations. It is always fresh and fried to perfection. Worth every penny read more

I went there tonight, and it was not the food that I had a problem with, it was the fact that the Cashier placed my credit card and her cell phone next to each other on the counter after she swiped it at the cash register for the sale. When I asked her about this she was very vague in her reply and acted like she had gotten caught doing some thing. I will be placing a hold on my account because of this, and will not be buying from this store again. Beware. read more

I crave chicken express quite a bit and I drive a good distance since my area does not have a Restaurant. But literally for the last 4 times I have went to this location I have gotten fries that are still frozen and sometimes even cold chicken. Most of the time I eat a couple fries while I'm driving and when I bite into a frie and notice it's cold it just ruins my whole mood because most of the time it's when I'm on my way to work so I have no time to go back. I have called the store and when I ask for the manager they take forever to pick back up and with that being said the person seems to always have an attitude when I tell them about my problem and has no sympathy and says that I must bring all the food back for them to reheat which is ridiculous. I should not have to reheat my food at home or throw it away at work leaving me with nothing to eat and money wasted. read more

If you love Chicken Express for the chicken, this is NOT the location for you. Driving the extra miles to Town East is 100% worth it. Staff is generally rude, which it's fast food... what do you expect, but their product is always over cooked and dry. read more

If i could rate this place zero i would they have way to many teenagers running this place. I placed my ordered waited 30 mins everyone in the line is getting there orders but us no one acknowledged us until my husband told them we ordered 20 tender meal the stupid girl that took our order acted like she didn't take or order said you ordered 21 fires!!!!! Finally we had enough got our money back went to whatabuger and got our food quick my two kids were hungry from wasting our time at chicken express will never go there again. read more

They have a lot of young workers there at the store. I took them over 30 minutes to give me three Wings which I never got because they never dropped them. They had to refund my order and the chicken that I did receive my order was greasy and nasty. Worst experience ever! read more

This is a very good Chicken Express. Way better than the one by Town East Mall. Fast, fresh and delicious chicken tenders

I hardly order food here I usually stop for a drink everyday or so. The tea is bomb and the staff (all young) is so very friendly and polite. read more

Love Chicken Express, but went yesterday and the chicken was dry and the gravy wasn't gravy, it was white water...literally the consistency of water and had no flavor. It was in a cup and on the mashed potatoes, so I had to pour it off the potatoes. Very disappointed that someone there didn't have enough common sense when they put that on the food and in the cup to say to someone this gravy has an issue and know that this was such low quality that it shouldn't be served. Chicken is expensive and this ruined our meal. read more

We arrived home after waiting 45 minutes to receive our food & noticed that we didnt get our full order. I call & we head up there to wait another 30 minutes for 2 containers of mashed potatoes. The workers were purposely slow & disrespectful, as I could see them through the window messing around doing everything except for working on getting any of us our food. Do not go to this chicken express!!! read more

*This* chicken express is horrible. I was the only one inside eating and my food sat at the counter for 5 minutes and nobody called it out. Chicken was over cooked. Never coming back.. young kids came in and workers came across the counter talking loud.. read more

Just saw a new employee standing by to get trained. Wow! What a terrible sight. The male new employee had his hand under his shirt, rubbing his chest and underarm. Of course he had on the typical dress fashion...T-shirt and 3 layers of pants with underwear showing. Without washing his hands, he went into the serving area to commence training. The female training him was watching this event and said nothing. The problem with all of this is...We are allowing Kids to train Kids. Please stop hiring these young kids without training them on customer service and the proper way to handle business. Chicken Express, you've gotten the last dollar out of me. read more

Very nice staff! They really go above and beyond! Food was excellent! I highly recommend this establishment! Ask for the fish!!