HELLO MANAGEMENT! There are too many single star reviews on your restaurant for you to continue to ignore there is a problem. This establishment is awful!!! My husband and I just went through the drive thru (Dec. 17, 2016 @ 3:40 PM) and was there for about 15 mins at the window. The kids that work there put my husband's roll and stale cold fries in the box and then went about their business talking to one another. After about 3 mins (I kept time) they put his poppers in the fryer. They then put the chicken in the box and pulled the poppers to cool for 5 mins before the girl that had the drive thru headset on decided to attempt to add them to the box. They fell on the counter by the chicken and she put them back in the paper with the tongs and proceeded to scratch her nose with tongs in hand and scratch her face. Did I mention that she was not wearing gloves!!! My husband was over it and when the boy handed him his food he took it but I leaned over to let him know that his co-worker friend needs to wash her nasty hands when hubby drove off. Where are the adults at this joint?? What type of training is provided? It only takes one wrong move in food service to get someone sick! Unsupervised and under supervised kids will run your establishment into the ground. Employee Number 56 is on my receipt. My husband drove off before I could get names. Sanitation rules and procedures training needed Customer service training needed When food is old or cold it should be discarded Management should always be visible and available read more

Too many kids working and not doing the job right or letting folks know where the order is..not going back even though I love the food calling corporate about terrible experience read more

Chicken Express - I ordered my food at 105 Sunday, and 5 other parties were served food before me. - Fast Food Near Me - Forney, Texas

Went to grab dinner for the family after a long day and I bought a 20 piece chicken tender meal w/ 3 sides and paid $35.47 . Everything looked great till I opened the macaroni and this is what it looked like. Half full and looks like someone has eaten out of it. Has a line where it was full at one time and scrape marks inside and bits and pieces of macaroni like it's been eaten out of. I called to speak to the manager and she argued with me saying she filled them up herself and it was not possible that anyone had eaten out of it. I'm not convinced. I've owned a restaurant and you cannot tell me this is how you serve your customers. Well, I paid for a large macaroni for a FAMILY OF 5 and this is what I get? Granted she offered to give me another one AFTER she argued about it but if this is how the manager operates her business what's not to say when I go back she spits in my replacement macaroni? NO THANK YOU! I don't even serve my pets this way. RANT OVER! I will never return to this ratchet place again! read more

Chicken Express - Their large macaroni was supposed to feed a family of 5. I trashed it. I refuse to eat something that looks like this. - Fast Food Near Me - Forney, Texas

Today we stopped on our way to Mesquite, the woman working the drive thru cut my fiance off with the drive thru speaker. Every time he would try to say something else. She would cut him off and repeat what he just told her. It was very annoying and by the time we were through ordering we felt rushed. I don't know why she wanted to rush us as there were two vehicles in the parking lot and 2 in the drive thru. We finally open up our food only to find the Chicken under-cooked (with a very strange taste) and our sides were in the fryer for way too long. I broke a tong on my plastic fork just trying to stab a piece of ocra. When I called to speak to someone, I was told they don't have a corporate office and was given the number of the General Manager as she was not at the restaurant. Um, excuse me, you have no manager on duty right now?!?! Explains a whole lot! After I spoke with the General Manager, she wanted me to take a picture of my food (which I had to dig out of the trash cause I tossed it immediately). She offered to replace our meal. She acted like, "oh, no big deal. We will throw free food at them so they won't notice that under-cooked chicken isn't a big health concern for us and it could land someone in the hospital or worse." I will NEVER go here again and I will make sure that no one I care about visits this location. I DO NOT want to visit my family in the hospital because of the children who work there or the manager who thinks it's an easy fix with a free meal. read more

I have liked this Chicken Express in the past. But it is not consistently good. I picked up dinner there last night about 6:15. I asked to have livers cooked to order & was told they would be. When I got home we were very disappointed and annoyed. The chicken strips I had were stale, the mashed potatoes & gravy were barely warm, the livers had obliviously been sitting there a while so I was lied to. I also noticed that it was several young girls running the place playing around & having a good time & even heard one say a curse word. I was just told "here ya go", not thank you... What has happed to good customer service??? Irritated, L.B. read more

Do not eat here. Slow service, food quality was terrible and they forgot half of our order. All 15 year old kids working.

Horrible service. Do not go here unless you want to wait 30 minutes for one small order. It has always been slow, and not very accurate, but it keeps getting worse and worse. Last time I will ever go here. read more

Ordered from here tonight and chicken was horrible. The batter was all you could taste in what seemed to have sat in grease entirely too long and tasted old. Fries were soggy...not even good‍. Rolls were stiff. Sweet tea tasted like dirty sock water no ice in my drink, Dr Pepper was Flat also no ice. If you aren't looking to get sick, I would strongly suggest not eating here. read more

The chicken is always good, the tea is good. The sides aren't anything to write home about. The mashed potatoes are thick but the gravy is like wallpaper paste. Service is about average for Chicken Express. read more

My friend and I walked in after a long day. It was raining outside so we decided to make the prompt decision to eat chicken express. We all order our food and to my dismay we see a gentlemen in the back with very long hair cooking our chicken. The hair looked frizzy, greasy, and just plain gross. Do employees here wear hairnets? What about gloves? Also none of the employees smiled or greeted us. Will not be coming back here again. read more

Always seems to be running behind. Every time visit this Chicken E have to wait 15-20 minutes to get our food. Paid for a 7 piece and was given 5. Worker said she would bring out our other two and forgot. read more

This place gets worse and worse. Went last night, employees were great. The chicken breast looked like a pigeon breast and the 'tender' were so small they looked like French fries. Place was great when the first opened. But it looks like they are cutting corners with small pieces of chicken and skinny tenders. I won't come back. read more

Horrible drive thru times. It should not take you 30 minutes to make it thru a drive thru.

where do I even begin there is maggots all in the coleslaw the customer service is Terrible the managers don't seem to care at all and are extremely rude there's been flys breaded into my fried chicken twice and Many times I've found hairs in my mashed potatoes they do not use gloves or hairnets and the food is always cold the bread is always hard this location is for sure the grossest fast food I've ever been too and I do not ever plan on coming back to this forney location worst fast food ever barley edible read more

Food is always excellent, If there is ever a problem they always make it right... Only problem is how long you have to wait for your food.

I have been here multiple times with my kids. We usually get a family order of the chicken tenders and two sides. Our food is always hot and the tea is wonderful! The tenders are never greasy. I can't speak on the bone-in chicken. I never usually have to wait long and if I do, I am okay with it if that means my food is hot! read more

The food was good but the restroom is another story. There were was cleaning products on the tank of the toilet as well as a wash cloth that I assume they cleaned the toilet with? And more clean cleaning products on top of the hand dryer with no hand soap. Soap dispenser was gone from the wall with no replacement of any soap what so ever. read more

Stopped here for fried chicken tender breakfast while passing through - got a second order for the road. Great service - great experience.

Stopped for a family pack last night and ended up waiting. Under cooked chicken tenders and missing items again. Don't leave without checking your order. Had to ask for gravy, and purchased dippers. Sign says new management, better retrain the staff. Disappointed yet again. read more

Food is good but you better check it before you leave. 2nd time they got our order wrong. I called Wes Parnell and left a message, like it says on the bottom of the receipt. of course he never called back. NOT HAPPY. read more

When I have been on the road during the day, many times I look forward to finding a Chicken Express at which to eat. However, The sheer number of bad reviews on yelp and the fact that the management hasn't attempted to respond to those reviews, led to my decision not to stop and do business with this particular Chicken Express. Any restaurant that receives this many negative reviews of which the management does not respond is not a restaurant that I want to give a chance or trust to give me quality food. I would really be ashamed if I was the franchise owner and failed to respond to these negative comments. read more

There were several things with today's visit to Chicken Express, and they were all significant enough for me to never patronize this location again. Firstly, a lady who is supposedly in some sort of leadership role was on cell phone over the fry bin. When she lost interest in whatever was on her phone, she decided to put fries and chicken in boxes-- you know, her job. Secondly, after waiting a while for my food, it was wrong. When I went inside, the cell phone lady argued with me that I received what I ordered. No, I didn't! There are incompetent people who work here, and unless someone is put there who is competent sooner than later, this location will surely close. Too many others are have complaints. read more

Let's talk about cup holders. A plastic bag is not a cup holder. Spilled our drinks all over the car.

the prices have been GET THIS ......RAISED...yep thats right ..already grossly overpriced for the quality the prices have gone up ....chicken still sucks...the ONLY thing in this place worth a shit is the tea ! read more

First time at Chicken Express. Not impressed. It was very hard to hear in this building. Had to ask the lady at the register to repeat what she said every time she said something. I ordered 8 chicken wings and I received everything else (legs, breasts, thighs-and I hate thighs). The only good thing was that the chicken was flavorful. Wish I had read the reviews. Not sure I'll return. read more

Their food is mediocre. Chicken is greasy and not that great, but most people don't go to the Chicken Express for the chicken. Their ice tea is the best in Forney, hands down. Nice and sweet, and doesn't taste like dirt as some restaurants and fast food places do. Inside is clean, but that's because most people use the drive-thru. read more

They are so inconsistent at the Forney location. We always get old chewy fries that I just end up throwing away. Is this what their told to do? To not waste anything, to serve everything that's cooked ? If you're going to give me old fries then just tell me that the fries aren't fresh so I don't waste my money, or at least don't charge me full price for that crap. Is this the lack of a good manager that allows this to continue to happen? The chicken is usually fresh but those fries are horrible sometimes. I like chicken express from other places. I guess I will start asking them if they are fresh or not before I waste my money on them old fries. read more

NO, NO and did I mention NO? My wife ordered the 5 dollar lunch special that was advertised on the marquee. They employee argued with her that they do not run that special and my wife ended up paying 6.99 for the meal. Got everything home and was not even edible. Save yourself some trouble and eat somewhere else. read more

Service? No answer at the drive in. No one will come to the window. Is there a manager in the house?

Waited in the drive thru 10 min before anyone came to the window. Even had the lady look me in the eye twice. I bet they get a lot of drive offs. read more

Plain and simple this place SUCKS. I have been here 4 times and all 4 times my order was never right. Food is not that great either to put up with incomplete orders. read more

This is by far the absolute worst chicken express I've ever be to. I always get old fries, the food is always cold. I've come into contact with 2 different "managers" that are both about 18 years old and all they tell you is you can come back and get a replacement or they can put your name down. They never actually change how they do things. Avoiding this place like the plague! So done with them! I'd rather driving 15-20 to Rockwall to go to that chicken express!!! read more