OK, I'm gonna change my rating for today because I actually feel bad for a lot of the workers there they don't seem very happy. They do work hard however you guys are not building rocket ships you're selling food it's not that serious. I give it to the workers and for the management but for the company in general, it's either you guys need to pay your employees more or treat them better because they seem like a little slave bots push pushing Food that's making the public obese. It's not that serious. It's just a chicken sandwich it's going to be OK. read more

I've been to this location before, but years back and drive thru. It's in a busy shopping center named Marketplace. Parking was plentiful and lot clean. The exterior looked newer, maybe a renovation. Once I walked in I was convinced of a recent renovation. Counter service was efficient and friendly. I ordered a #1 and found a seat. It was slow on a weekday afternoon. The dining room was clean. My order was brought out in minutes. Everything was tasty and fresh. This is one of the better experiences at a CFA. Recommend! read more

Chick-fil-A - ows a woman standing outside a chick - fil's restaurant - Fast Food Near Me - Williamsburg, Virginia

This location is pretty quick for the number of people coming through and food is spot on hot and tastey. Over the years I've had a few mishaps, Scott the store Manager always swiftly corrected these issues. Thank You read more

Had never tried Chik Fila breakfast before and the minis were real good. Especially with Chik fil a sauce of course.

Service is extremely slow and the interaction is almost robotic. Spent more than 15 minutes on a drive thru before lunch rush time. Food was excellent but service must better. read more

Chick-fil-A - Fast Food Near Me - Williamsburg, Virginia

This is a beautiful and spacious CFA. It's in a large shopping complex with a Publix and several other shops. Plenty of parking and a large drive-through are available here. We dined inside bc we had my young daughter and needed to change and feed her as well. Staff were excellent and the inside was spotless. Food was as to be expected from any CFA. Would def. stop here again if I found myself in the area. read more

This chick-fil-a has an enormous drive through with three lanes to order from. The inside is sizable but does not compare to their drive through. I've never had a bad experience here with the food. I write this review to highlight their catering. My group has ordered large catering orders through here numerous times. They always have it delivered at the right time or available for pickup. Notably, there was a mess up on our end and I had to apologetically order thirty sandwiches just for carry out. They did so with a smile on their face even though I know it was a hassle. From reading other reviews, they indeed do NOT have a play park. Overall, I recommend this chick-fil-a especially for businesses or groups looking to do catering. read more

I placed an order on 11 Jul 2025 at 11:14 a.m., but some items were missing from the order, and when I brought it to the team's attention, the issue wasn't fully resolved. Could you please assist me in getting this corrected? Thank you!" read more

I've lived in Williamsburg now for almost 15 years (I'm 21) and ever since we moved here and I've started working, I've been an almost daily customer. Even when there used to be a Burger King that now is gone and is the parking lot there. I'm Always arriving as soon as it opens at 6:00AM. In my almost 15 years of visiting this Chick-fil-A I can't even recall a single bad or even annoying interaction with any staff. They always are polite in greeting, patient in moments where you stumble on words during order, and deliver good food on time even if the line can get long, as well as almost NEVER messing up my order. The inside is always clean, the restrooms are always nice and never made me feel uncomfortable, for anyone who likes to eat inside. I know fast food places have good times to visit for fresh food but this Chick-fil-A 80-90% of the time has fresh hot food to order in the mornings, at lunch, and near dinner. I always get a hot and fresh breakfast and am rarely ever given food in the morning at opening that's dull or feels mediocre. I know this review may be a little biased considering it's the main one I visit, but I eat at a lot of different fast food restaurants here in Williamsburg and the service, food, and building are all great. In a way I wanted to make this review to show my appreciation for how great and hardworking the staff are at this location. And I highly recommend stopping by if you're a tourist or live nearby. This is getting pretty long now so I'll finish off by saying thank you Chick-fil-A team for all your hard work, the food you give us makes our days just that little bit better. read more

It was ok, Service was ok, new cashier but a manager (I think) was right there with her. No First Responder discount. The wait was about 5 minutes but they were working like crazy so ok. Food was hot, but not really fresh. The ambiance was good, but a little too cold. Overall, ‍ ok... read more

I like the large Chick-fil-A area. I love the three drive-thru sections, it makes ordering very quick. Did have to wait a bit after ordering and the staff seems very young and not as customer service oriented but I didn't mind too much. Overall, nice Chick-fil-A. read more

Chick-fil-A - ows a car parked in front of a restaurant - Fast Food Near Me - Williamsburg, Virginia

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I mean who doesn't like Chick-Fil-A? It's crunchy, it's moist, it's flavorful... everything that's opposite of other fast food. Or is it. I went there and picked up a few items for breakfast. And 3 out of 4 people had something negative to say... It was either too salty or too cheesy or a little bit of both. I mean I was fine with it. But to be fair to my family members they don't like fast food in general. So chick-fil-a can try hard, but it's still very much fast food. Cause my family said so. Location wise it was convenient since it's next to Target. Parking was plentiful and the inside was really clean. Pick up was really fast and easy. Bonus for being next to an EV charging station. read more

This is the only Chick-fil- A I've been to that messes up orders. Ordered extra extra pickles got home and zero pickles. The bag even had +2 pickles. Last time I went ordered a salad and got the wrong one. Need to get it together at this one. read more

Chick-fil-A - Fast Food Near Me - Williamsburg, Virginia

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After about seven or eight times now of getting breakfast fillets only with no bun and them coming in a package without the ability to have a place to cut them or being able to have two people because in one package. Also a parfait that has cookie crumbles and getting granola instead. I think you guys need to check your pathways on how to package fillets only. Because they do not go in read more

This is still the worst Chick-fil-A ever somehow. I got there for 10 minutes to spare for breakfast. I ordered my breakfast and it took almost 20 minutes to get out. By that time they were not making any more sandwiches and my sandwich and all the food was cold. I asked for a refund and they offered me a lunch meal as well, but they never gave me my refund and it was kind of awkward to keep asking for what I wanted, my money back, because I really just wanted breakfast hot breakfast food. At that time, there were only three cars in the driveway and nobody in line in front or behind me when I ordered. Unfortunately, the other Chick-fil-A is much further from my house. read more

Miranda is amazing! Every time I come to this Chick-fil-A, she's always super friendly and makes sure everything is running smoothly. Her staff is great too--everyone's so nice and quick. The place is always clean, and you can tell she really cares about her customers and team. Honestly, this is one of the best Chick-fil-As I've been to, thanks to her! read more

I went to this chick a fil because I was handle errands in the area. When I went I there their was one cashier working the register. I had ordered a grilled chicken nugget meal but received a fried chicken meal. The cashier didn't read back the order. Once I arrived home to eat my meal is when I realized it was fried instead of grilled. It felt like a long time to receive my order. I noticed that someone had to get help to get food out to the people who were carrying out. They need to learn from other establishments. I will be going to a different location from now on. read more

Ordered ONLINE for mobile pickup. Couldn't get it right the first time-left off an entire-entrée so had to go OUT again to pick it up. They made no attempt to make that up to us!(ever sat on a CFA line?) yeah we did it twice! Skip this place, plenty of other choices! read more

This place was super busy today & the lines for drive thru were super slow & long. The staff were friendly though & most of our food was fresh. I can't complain too much about CFA because no matter what, it's always "their pleasure". That always makes me feel better no matter what's going on. It is located in a busy shopping center. Be careful when you're driving through it because people are horrible drivers, speeding through (including from the CFA parking lot). read more

Chick-fil-A - Chicken noodle soup - Fast Food Near Me - Williamsburg, Virginia

I love Chick-fil-A and this being a popular area in Williamsburg I would expect exceptional service. Unfortunately I did not receive that! This Chick-fil-A needs a major face life and renovation. Although the restaurant is clean the lighting and look is dingy. The bathroom is especially dark in the lighting department. The food took awhile to come out and the taste was off and dry. My biggest complaint would be that I waited in line for ten minutes while one of the cashiers (bob) was "catching up with an old friend". I felt that was very rude! I also asked him for 4 ketchups and he reluctantly gave me three and slowly got my drink. I think Bob would serve this restaurant better as a greeter. read more

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The Mobil Thru is regularly SLOWEE than dine in or just tge regular drive thru lanes. Mobil-TMobil-Thru was supposed to expedite Mobil orders. Very disappointed. Again! read more

Worst chick- fil-A I ever been... the drive trough take more then 15 min and they are 3 lines (3 lines) open... After the waiting more then 15 min, and I had to wait another 7 min to get my order and "ta ta" it looks life they have the left over from the fries only small pieces.. wtf ? My drink was more ice then actually drink... read more

Sandwich is always so skimp tiny little filet of chicken. People just seem like they don't care much.

I'm very disappointed in my recent visit to chick-fil-a. I asked the young lady in the drive thru for a biscuit with nothing on it, a small sweet tea and a Greek yogurt parfait. I was expecting the total to be around $7-$8, which is still very pricey for what I'm paying for. The total came to $11.27! I was shocked, but paid it, got my food and left. When I got home, my Greek yogurt had 2 blueberries and 3 pieces of one strawberry in it. My receipt showed that I paid for a chicken biscuit combo, but there was no chicken biscuit, it was just the biscuit itself (which is all I wanted in the first place). So I probably paid a higher price for a combo that I didn't get. The employees there are always nice. However, chick-fil-a has truly priced themselves out of the market for me and if you are going to charge that much for food, give people what they are paying for. Do better than 2 blueberries and 3 little pieces of a strawberry. Do better than $7 for a chicken biscuit and only provide a plain biscuit. I won't be going back to chick-fil-a. For this much money, I'll go to sportsman's grill and have a salad and a tea and have someone wait on me to ensure the order is right. read more

Chick-fil-A - Fast Food Near Me - Williamsburg, Virginia

Great service ,clean bathrooms, clean store great location. The service is great always smiles

Food is good and service members were kind but this is the thinnest chicken sandwich I've ever laid eyes on read more

Chick-fil-A - Spicy Chicken Sandwich - Fast Food Near Me - Williamsburg, Virginia

This Chick-fil-A used to have a small drive thru with looong line however they were fast and efficient. Now??? They have a beautiful new building with a nice new parking lot and drive thru. AND IT IS HORRIBLE!! I cringe even coming to think of even coming here because I'm afraid to be waiting on line for over 30 mins 6 nuggets. When I voiced my concerns to an employee she stated. I suggest you don't use the drive thru. I just shook my head and drove off. read more

If there is one knock on far too many CFA locations it would be in terms of location. Far too many places were poorly planned in terms of ease of getting on/off the property. To a degree I could understand that maybe twenty years ago when comparatively no one had heard of CFA (at least not those of us in PA since back then we didn't have any yet) but it's really inexcusable the way how the stores continue to get built/positioned. This CFA is located in the entirely too busy Monticello Marketplace shopping complex by some banks and a few other fast food competitors. Crazy amounts of traffic to get on to the mall's property let alone to make the left turn on to CFA property only to be met with the usual line wrapped around the store with very little movement. After assessing this mess for a minute we parked and went inside to find the store maybe 1/3 full. As for the food/service/experience, there were a some issues. * No bacon on the club which of course defeats the concept of a club. * No CFA sauce brought out with the order even though that's what was requested. * We got shorted an order of fries. I went back to the register to bring this to their attention and this equaled a long wait with them bringing to our table a new club sandwich with bacon (good), four orders of fries (obviously someone wasn't listening) and still no CFA sauce. Eventually the sauce issue got fixed when I went back to ask for a third time which should obviously never happen especially at a chain that normally has a robotic level of consistency and precision. The last time we were in Williamsburg about a year prior we ate here and there were similar issues. I held back on the review figuring that it was an outlier but I'm starting to think that might be how they roll here. Sorry guys but I think you're the first (and I've been to many) CFA that I'm going to say never again to or at the very least it'll be a while. read more

Yesterday I had a lunch date with my grandson at school so I went to my app and place my order at Chick-fil-A. I was instructed by the app it would be 6 to 12 minutes so far. Perfect timing. As I'm waiting for my order, I see another customer walk up who's waiting for their carry out only to find out it was given to somebody else. Chick-Fil-a has no way to verify you are the person that is actually picking up the order that you paid for, they don't ask for ID. Some people have the same name. Glad it wasn't my order! 16 minutes later I had to speak up to the manager who only apologized which it doesn't correct the problem. Then another person came over to tell her to refund my money but they couldn't because I placed it on the app. When checking out, I was originally given someone else's order. when mine was found, I was only given one drink. It was supposed to be one sugar, lemonade, one Splenda lemonade. When I got to school, the drinks were not marked, which was sugar and which was with out, which is very critical when someone is a diabetic in the family. I placed my order prior to arriving through the CFA app to avoid a longer wait time Didn't happen today! So disappointed I've been patronizing this door for seven years never had a problem. This was the first time I use the app and had plenty of problems. I also noted to the manager that three employees at the counter were doing nothing when they could be cross trained to assist while doing nothing. It seem to go through deaf ears. read more

Incredible customer service and great food. It's a regular go-to for the family. Consistently great!

They get the food out fast cause they serve it sloppy. Their wrap totally falls apart and not much in the tortilla. Now they won't even cut the chicken for the Cobb salad. That makes it difficult to eat with the plastic knife. What a mess We won't be back It's just not worth it! read more

This is the first time I've been to chik fil a and received 1 packet of the requested sauce and three of a flavor I did not request. read more

Chick-fil-A - Who goes Chick-fil-A and orders anything other than 8oz Polynesian Sauce - Fast Food Near Me - Williamsburg, Virginia

Horrible drive thru experience- wait was so long- they brought my food to my car but 5 cars were in front of me- so that wasn't helpful- I had to wait for the other cars to pull Out and the staff outside was more worried about laughing and goofing around verses serving their customers read more

Can't go in and waited 5 minutes behind some guy after my order was complete. Food cold by the time I got it home. Terrible logistics.

Keyonah was attentive and friendly when she took our order! Outstanding service!! The food was delicious too.

mostly teenaged staff that are too occupied with flirting and chatting with each other to pay attention to orders. they gave our order to someone else, and had us holding up the entire lane we were in. we were sitting in line waiting for our food for 20 minutes, and FINALLY told us "my bad, we gave it to someone else". the female running the window had to "reorder" our entire meal and made us pull into a parking space to sit for several more minutes. it's worth noting we got the simplest items off the menu: two chicken sandwiches with fries. staff did not apologize, give "compensation" (coupon, free cookie, etc) and had very apathetic attitudes. i've been to this location several times before, and never have i ever had an experience like this. management: pay attention to your crew more. read more

Service is slow and awful. Every time I come to this location they forget something's in my order. If you do come to this location, make sure you check your order before driving off. I Ordered two large diet lemonades and they gave me regular lemonade. Never got my order nuggets and my chicken sandwich was missing. read more

I have never been to a Chick-fil-A with a slower drive thru. I had my order taken only to wait 15 minutes in line to get to the window. At which point I can't even abandon and jump out of line because they have two lanes the whole way around. read more

This this worst chick-fil-a every. The forgot my sandwich and the fries were cold and like rubber. How hard can it be to do this. I won't be back to this location. Next time I'll go to which Which. read more

food is good and service is normally great, last two times ive come the employees have asked strange and uncomfortable questions. i came two days ago and the employee laughed at me, turned away, and then asked if i was gay. i just now came through the drive thru and the employee took my order, asked me if i followed jesus, when i said no, she shook her head and said why not, and then turned away upset when i said im not religious. not sure whats going on but seems like the employees are becoming more outward with conservativeness. read more