One of the few places I would ever consider 5 stars. No matter which location I go to the quality of the food is excellent. I rarely like chicken but I really enjoy the food here every time. The staff is always friendly and prompt and the consistency of the food is equal to any location I go to. The sweet tea is also equally good no matter which location I go to. One of the few places I order tea at. read more

There is a worker named Annalise and she kept making racist comments to my friend one of those being monkey. She also would watch us eat making it a very uncomfortable experience overall. read more

My waiter was named Analee. She was incredibly racist towards me and called me 2 different slurs along with other words such as monkey and blackie. It was overall a terrible experience and I was also recorded eating my food. I would not recommend whatsoever because of this negative experience. read more

The worst chicken tenders I've ever had. They were so small a meager and not crispy at all.

Food is always great and what we expect. We usually use the drive thru and the have that down to a science. Those that help in the drive thru are always respectful and helpful. When we do eat inside it kept clean. read more

Easton was very helpful and kind while talking to me, give this man a raise such good help

First of all the inside line never moved for 30 minutes then when we finally get up there to get our food, they have us pull around to a bank parking lot so they could deliver it not their best day read more

Love the maize rd location but since the renovation there are so many flies. They keep a drive through area door open and the flies are terrible. We have to swat away flies our entire meal. read more

First time to a Chick fil A. Mentioned to the fellow taking our order and surprise them meal was free. Had spicy chicken sandwich. It was very good. Didn't care too much for the fries. Not cooked enough. But oh that chicken sandwich. The sauce was good too. Had put some on bottom bun and gave the sandwich a little sweet taste. Will definitely be back again. read more

Chickcheck Chick-fil-A just changed their app and their line to the service sucks they started a new line for app only what is it all about the app now you can't do any face to face that's whone y Chick-fil-A was better so so much for the so much for the service and efficiency probably will never go back I am speaking of Greenwich Road I waited in a line to be told to go around seriously read more

Always great food and great customer service! Can't say that for all franchises but the ones I go to are great!!!

This Chick fil a was doing some crazy business! Only the drive thru is open at this time, they had two lanes going and the line stretched into the street. It was an all hands on deck situation. Honestly, that is not new for this chain. They had at least ten employees, all masked and gloved, working those lines. They also had an employee handwashing station. With all the cars in line, we still didn't wait 5 minutes for our order, which was brought to us in a metal tray so the food runners never touched it. We also swiped our own cards so there was no person to person contact there, either. However one might feel about the founders politics, you can't look down on the service or food. They are the friendliest. Orders are always correct, and it is just good chicken. We came through for iced tea and nuggets. Our order was fresh and delicious. You expect a certain level of service when you come to a chick fil a, and this place delivers. read more

The food was amazing, cooked perfectly and served to us almost as soon as we ordered. The staff and service were amazing. They check in on us periodically and offered to help in anyway they could. Over all I had a great experience. read more

Do not waste your time! This place sucks. They never give us what we ordered like when I ordered a chicken sandwich and fries and they did not give me my fries and when we ordered a salad they forgot it completely! Do not waste your time on this place there are only teenagers working all day long who do not remember what you ordered! read more

I've always had a great experience at this Chick-Fil-A. Everyone is always really nice and welcoming and I can tell the team gets along while also getting the job done. Until today, I was waiting for an order and witnessed some bullying coming from a manager. It caught me off guard because I've always known this company to be caring of not only guests but their team as well. I could tell the other staff member was pretty upset too. The staff member that was upset, gave me my order, and I asked for his name as well as the managers name. He told me his name was Brett, and that Rain was the manager on duty. I really hope this gets fixed in the future. read more

What has happened to the excellent service at the 21st and Maize location? The lines are always long and move slowly. In addition to this servers are not as welcoming and efficient as there seems to be a lot of standing around and talking. Very disappointing how a once excellent location has fallen to mediocrity read more

It was my first time at a chick-fil-a, there was a long line but it was super quick :) 10/10 service

Ordered (drive thru) my son his meal and they forgot his chocolate milk and all our sauce. (Girl at the window was kind of clueless to begin with). Had to go inside for sauce, realized as I was walking to my car that they were busted open and got sauce all over my hand, then had to go back inside a second time. Felt a weird vibe as the cashiers were just staring at me. Got back in the car, ate some fries during the drive-- fries were cold and soggy. Got home, ready to eat, getting HANGRY..... Got out the car and realized the bag was leaking their BBQ Bacon Sandwich's bread was so SOGGY it leaked through the box, bag and onto my seat. So that's cool. read more

Chick-fil-A - Their BBQ Bacon Sandwich was so soggy - Fast Food Near Me - Wichita, Kansas

Never have a give a corporate chain 5-Stars, but this time it was due to a manager thinking on her feet and addressed a last minute request in the drive-through line on a busy Friday evening. My wife had forgot to order a Peach Milkshake which is only offered during the summer, it is pretty freaking amazing and when she asked if still had time to order one, instead of saying no, or giving an excuse, she just made it happen without a beat to their very choreographed order/pay/receive process. Being free of charge was just the bonus! But it did get them their 5th star. read more

at 4:30 PM I expected my original chicken sandwich to not be microwaved! The bun and pickles were also microwaved with the chicken sandwich. Very expensive sandwich to not be fresh. read more

So disappointed! I am shocked on how they treated my grandpa. He accedently ordered the spicy sandwich, my mother went to have it exchanged for him and they said "they dont just give free food away". Well we all know how Chic-fil-a is known for there generosity and they have always been great at fixing a mistake. However at this location, this manager said they dont exchange if the customer requested it. Well what if he didnt end up liking it? Or it made him sick? Any restaurant I have been in they fix it if you are not satisfied with your food. I have worked in the food industry and always been pleased to make it right if the customer isnt satisfied. Sorry Chic-Fil-A, you suprise us with your lack of "customer first" action on this one. read more

You can't go to chick fil a with out smiling. Always clean, always fast, always happy. Y'all do great things for the community. Thanks! read more

Best fast food chicken sandwich. I always get the spicy chicken Deluxe which has a spicy kick to it if u love spicy food. Chicken nuggets n fries are tasty. Can't beat the Polynesian n honey mustard sauce. Great place for kiddos. I definitely can't forget the customer service. Compare to other fast food, thumbs up cuz they make u feel special to eat their food. Wish they open more places other than the 2 we got here in Wichita. read more

I hardly ever do a yelp review, but I love Chic-fil-A - hence this review. My husband and I just ordered from the West 21st Street Chick-Fil-A about 7:20 this evening. We ordered our usual No. 1, and our meals were so disappointing. Both our chicken sandwiches had a funky fat taste when you bit into them. And they were SO incredibly greasy, the bun and chicken were just oozing with grease. The usually delicious waffle fries weren't that great either. I honestly didn't eat much of the sandwich or fries. At least my diet lemonade tasted great - all 6 ounces that is, since the cup was filled almost to the top with ice. I don't know if it's just this location, but hopefully this was a rare occurrence and our next visit is much better. read more

Best place to get a good chicken sandwich! The meat actually looks and tastes how it should (but better of course) compared to other places. One thing I really like is that the meat is 90% of the time just meat. Once in awhile the chicken breast tends to be a little fatty but it happens on occasion. They have a great breakfast and lunch menu with a variety of options to choose from. When it comes to breakfast though I wouldnt recommend getting any other meat than chicken since its there specialty and tastes a lot better than their bacon or sausage. The price isnt bad either. Pretty decent/average prices. The customer service is always fantastic. The employees smile and greet you every single time at this location. Management does a great job! Closing on Sunday is also something I really like about the place even though it makes me sad when I forget and crave their food. All in all this is the only place I tell people to go to when they ask about a good restaurant to get a chicken sandwich at. (They have an app where you can earn rewards too) read more

I went through the drive threw March 1st at 6:45 and was helped by a young man named Michel and at the window by a super sweet, nice girl named Rachel Super genuine, great customer service and SO FAST TOO!!! read more

Went early in the morning to enjoy some chicken minis. The food was quite amazing if I do say so myself. But one thing that really erked my nerves was the service. Everyone was almost TOO nice. I get the simply my pleasure every now and again but it got to the point where they were doing just about everything except offering up their wives. They even tried to ask me if I wanted a refill on my bottled orange juice! read more

Absolutely the nicest people at any restaurant in Wichita. I applaud the company and the management for producing a high quality product and hiring clean, nice, polite, and well dressed people. Every customer-service oriented business could learn from this place in how to treat guests. read more

This company never ceases to amaze me. My first experience with them was just in the past year. I was placing an order and was apologizing that I was taking too long because "it was my first time here". After placing my kids and my orders I get ready to take out my money and the cashier says "enjoy lunch on us". I was speechless. My whole order was free! I have been there at least 50 times since. Lol Today I was in the mood for my favorite spicy chicken sandwich so I loaded up my two dogs to go get some drive thru for the family. When I pull up to the window, not even taking my money first, they hand me two little baggies with doggie treats in them! Anyone that knows me, knows my pups are as close to me as my children. So for them to think of my pups before even asking for my money, absolutely rates them 100 stars in my book! Way to go Chick filet. You are one amazing company. read more

The only fast food place I eat. They literally run to get your order. The fries are legit. Other fast food places should adopt the idea of having an enthusiastic and polite staff. Really makes you want to go back again. Plus the order is normally correct the first time and you're in and out within 5 minutes. There are some political opinions about this restaurant but from an objective POV they are the standard for customer service in the food industry right now. read more

Horrible experience! First, we NEVER come to this one. Second, we won't EVER come to this location again. They do NOT have signs directing curbside. So, we pull forward to let the drive thru person know we have a mobile order for curbside. After almost 10 minutes of back and forth and getting no where, being accused of not actually having an order, having to prove multiple times We did, the other attended walks over and as condescending as she could with hand gestures talks down to us as though we are the stupidest people on the planet. "This is the drive thru, you drive thru... I about snapped, luckily my husband was closest to her, not me. We interrupted her ongoing rant at us and told her to cancel the order because she was rude. Then we had to go inside to get a refund because they already charged us and not only was no apology given, but they didn't offer any kind of option for our breakfast (We are now stuck with finding breakfast elsewhere because they didn't feel the need to provide us with service). No kindness, no representation of what you actually get from other Chick-fil-A's. The rude employee was Katy. Not sure of any other names, or I would happily list em. Absolutely disgusting. read more

Outstanding food and service! From the time you enter the front door, the staff of this Chick-fil-A provide the interaction of how service should be. This level of service is better than most "high end" restaurants. Oh the food, very good. I would like this management to take this to a fancy upscale facility, count me in! This Christian faith business is a great place for all who want to experience a well ran fast food Resturant. read more

Pretty slow service and they kept repeating my order like 3 times once in the drive. Once at the window and last when he gave me the food. Took a little to long to deal with. Also I asked for some sauces and none were provided. Very Dissapointed read more

Best place to eat on a nice Saturday afternoon. Chicken sandwich was off the hook. Fast service.

i regularly get doordash from this store (21st and maize) and they have been SLACKING SO HARD on the fries. i order a large fry with my meal every time and over the past SEVERAL times i've gotten it, they've only been filling my fries half way and they're always soggy. good other than that ig but pissed about the fries read more

I walked up to this Chick-fil-A and the dining room was closed, but one of the outdoor staff met me and could not have been more helpful. I only needed a lemonade and she went right in and brought it out to me instead of making me stand there in the hot sun breathing the exhaust from the drive through customers. Thank you. read more

This place is great. Food is always fresh and order is correct. As far as staff, they set the bar high, always super friendly!

Normally Chic Fil A at 21st and Maize is my absolute go to for fast and fresh food as you know what you're getting every time and they are super fast; however, my experience this Saturday late afternoon/early evening was severely disappointing (and it wasn't the food!). First, the young lady taking orders said her card reader didn't work so I would have to pay at the window - when I got to the window there were two runners and Hannah giving them the food. Unfortunately, they could not find my order so they re-took it to make the food (a salad takes extra time) and never once did Hannah apologize or pronounce my name correctly or even try to make it right. I understand card readers don't work or computers break down but when you act like it's something I did and that I have annoyed you in the drive-thru it really creates bad experience ;-(. Hannah, work on your customer service. Thank you to your sweet co-worker/runner who did apologize for the mix up and attempted to smile. read more

For fast food this real comfort food. Always tasty and always served with care. The staff is there to ensure proper orders and is willing to help you. read more

Chick-Fil-A is awesome! The Chicken is great and the shakes ROCK!