I have never been so unhappy with service from Chick-fil-A. I have ordered here about 13 times since moving to TX in August and 12/13 they have gotten my order wrong. We always do curbside. To give you an example of the kind of service I am used to...in Virginia Beach we have gone to Chick-fil-A once a week for 7 years and they maybe have gotten my order wrong twice and that was during Covid. read more

Chick-fil-A - What I ordered is on the sticker but when ya open it is NOT what is on the sticker - Fast Food Near Me - Spring, Texas

See all

It always good and very fast and Carla is amazing I would recommend this chick fil a to everybody

Seem to have issue after issue at this location. The last 4 times we've been there had been something wrong with our order. Food forgotten is the usual issue. Which is such a huge inconvenience when you get home and discover the error. I don't usually have issues at other locations just this one, which is disappointing because it's so close to our house. read more

GREAT PLACE, takes care of there customers, law-enforcement, and military! Managers and employees are good peoples!

I LOVE THIS LOCATION!! The macaroni is always top tier and fresh. The staff is SO friendly, I had the best ordering experience with Kevin! Highly recommend this location read more

Kevin had great energy best cfa worker i ever encountered best customer service experience

I was provided wonderful service this morning by Carla. She was kind and friendly, asking for other suggestions like tater tots, which I decided to get in addition to my breakfast burrito. Service is great and will continue to come back! read more

Friendly staff and exceptionally wonderful customer service !! Eric Magdaleno took care of our order and created a very enjoyable dining experience! read more

I have came to this location many times due to the convenience of the location. I made a yelp account just to review this chicfila. I love chicfila, but this location needs to do better. every time i go here there is something wrong with my order. i am repeatedly disappointed, i expect more from chicfila. read more

If I could leave 0 stars, I would. I have a horrible experience every single time I go here, yet I always give it another shot because it is convenient to where I reside. It never fails, they mess something up EVERY time. read more

I ate in the restaurant today, went to leave and knocked over my bag of trash, an employee was sitting at the table next to me eating lunch with his gf who was all made up and everything and had come to join him on his lunch break and helped me pick up my trash. Unreal level of customer service and niceness. read more

I come to this location a lot because it's right next to where I work. But about every 5 times I come they mess up on something. 2 times they forgot our fries and multiple times including today they forgot my sauce. And one time they randomly rung up and extra salad that I didn't order. Just make sure you're order is right before pulling out of the driveway read more

I love Chick-fil-A, just don't go to this one. They definitely do not live up to the service of other locations. The younger employees seem to be the nice ones... They also are the slowest Chick-fil-A.. had to wait 15 minutes for a mobile order when no one was in line. read more

the last time i was in spring, my order was incorrect that time too. 3 times, three, they could not properly make my order. this visit, i asked for a cobb salad no tomatoes, no corn. i asked for extra egg and extra lettuce. they completely omit the bacon. so fine, they provide it in a cup on the side. i also ordered a grilled club. no tomato, no bun. they gave me a chicken filet in lettuce! no cheese. no bacon. they remake it and put cold unmelted cheese. what is wrong with this location?! it is terrible. i will be posting a review on google. as people need to be forewarned. i don't even live here and this is not the sort of service i'm accustomed to from cfa. in addition to the horrible service the "manager" i encountered last time was here again, except this time he has on a name tag and it was not the name he gave me when i called to complain about him to the customer service team. he told me his name was dante, yet it's actually terry. then as i'm at the window, he thought it'd be funny to share with his fellow coworkers that i "was back again." prompting multiple cfa employees to look, contemptuously, in my car..some laughing others annoyed. this place is not going to experience the same level of success as other locations that are actually following the cfa mantra and customs. your staff needs extensive training on customer service and following orders, without inserting their presumptions. completely. disappointed. read more

Sat in drive thru line for about 20 minutes after ordering because the car in the very front received a wrong order and a replacement took forever. Almost everyone behind the car was already handed their food so we were all just sitting there. I am not sure why the employees wouldn't tell the car to move up to the front while they prepared the order but they should understand people have extremely short lunch breaks and expect fast food at a "fast food" restaurant. I also did not receive the sauce or extra sauce I ordered. I would avoid this location read more

Yay! Inside dining is open. So peaceful. Impressive employees. Our detailed order was 100% correct and delicious. Quite a change from the gross atmosphere and bad food at the I45 & Louetta location. Definitely worth the drive to come here. Thank you for having an impressive Chick-fil-A. read more

Drive through worker was very inattentive I had to repeat my order several times just for them to still make my food incorrectly, fries were old and stale. Once I got inside I noticed an overstock of cooked fries. The workers ignored my presence and then finally the rude ass manager Cedric Magdeleno greets me. I stated my issue and requesting that my order be remade he blatantly ignored my request to have my order remade and hands me another box of fries. I told him his communication was service was unacceptable and this individual proceeds to trying to dispute. He then says there busy so I should wait in line for a refund. Of course this was an attempt to get a reaction. One of the customers noticed the unreasonable nature of this interaction and stated I could get in front of her. He then begins further attempting to dispute stated I was upset because I didn't want my food because he wouldn't remake my order. Which confirmed that he ignored the request. I stated it's the lack of competence and professionalism. I would highly suggest going to another Chick-fil-A. I've never had this issue before . read more

forgot my ketchup and mayo. just started a road trip and now i gotta eat dry fries and sandwich

This Chick-fil-A is the worst. They are always out of stuff every single time!!!! Leave it up to this location to miss something or be out of something all the time. read more

Love this chick-Fil-A location wonderful customer service! very friendly! Good food as always!!

I've never given anyone or anyplace a 5. 5's indicate that there is no room for improvement and that's not typical. The young lady that waited on me today deserves a 5! I ordered and when I tried to pay, the chip reader kept saying chip malfunction. It did it like 5 times and reached over with her Apple Watch and said, " I'll take care of it for you today". I of course gave her the cash back for it but it showed a complete level of unselfishness and exceptional customer service. I wish I had gotten her name but perhaps Chelsea?? You guys at this location have a special young lady on your team. read more

Really disappointed in this location. It doesn't live up to the Chick Fil A quality and standards that I'm used to at other locations. I tried to use the app for curbside pickup and after 10 minutes I still didn't have food so I had to go and ask for my food, which defeated the purpose of saving time by ordering ahead so I could skip the lines and instead I spent 20 minutes (!!!) trying to get my order. The drive through has also been pretty slow on other visits. They don't have your food ready by the time you get to the window so you have to just sit there while they fugue out what you ordered and then bag it. I gave it 2 stars instead of just 1 because at least the servers are still very nice and polite. read more

New store. Amazing service and great food is what chick fila is all about. This franchise kept upto the expectations.

My good friend and I love to come here with our kiddos, we usually get the table that's perfect for your to see your kids while you sit and eat. My 1 yr old spilled some juice all over himself and got the floor wet I felt so bad but they staff were so nice and not bothered by the spill, I felt horrible I was even willing to clean it up but they were so kind and nice from the moment we walked in and out! Service here is awesome!!! Our food of course was so good the kids love to come here for a play date and we enjoy our time talking. read more

This is one of the worst Chick-fil-A's I've ever been to. I am a red member so trust me, I've been to a lot. This time i ordered a large number 1 meal. Everything seems fine until i get to the window. Then I'm given a medium drink with a large fry. You'd think it's a simple fix, right? Just change it out with a large drink! You'd be wrong. This Chick-fil-A said i hadn't ordered a large drink but a medium. When i said i ordered a large the employee said "sure" and then asked. "That will be .22 cents". So instead of just giving me my large drink they had the guts to ask for more money. I stated that i will just not come back and I'll take the medium drink. I'll take my red member money to somewhere else. Maybe to the nice Burger King across the street. Do not come here. You will eventually regret it. read more

The service here is well below the expected Chick-fil a standard. To start, we asked a drink holder for three drinks. They gave us a holder for two. Why? That's just stupid. All together we had 4 sandwiches and we asked for 8 Polynesian sauces. They only would give us 6. That's never happened at other chick fil a restaurants. Also not one thank you despite the fact that we said thank you. No my pleasure, either. It is too bad that this one is closest because I wouldn't come here if there was another nearby. Service, folks! That's what it boils down to. read more

Gotta agree with some of the other posters. This chic fil a is a dud. Thankfully my order was correct but took forever to receive it and then it was room temp, the fries sucked. Rather go to other locations that are busier but know how to handle the rush or just know how to handle customer service in general. The men's restroom was out of hand soap and unclean as well. It's dissapointing too cause I'm a CFA fan and this location is convenient for me. read more

Literally slowest Chik-fil-A I have ever experienced and I've been to A LOT of Chik-fil-A's. Order has not been right all 3 times I have visited. I'll continue taking my business to the location on 2920 that is 75% busier but 100% more efficient. read more

This location has recently been opened. Not anywhere in comparison to the location on FM 2920 or either locations in The Woodlands. It is friendly, but we WILL NOT go back. Sometimes, you need to remember "the customer is always right". read more

Chick-fil-A is just a great place to eat if you have to get fast food. Clean, and consistently FRIENDLY, COURTEOUS employees. This new location has the typical qualities that I have come to expect from this chain. read more

This location seem to always messed up my order. I had order 2 spicy sandwiches meals with a large drink, but they gave us Medium and also no pickles in our sandwiches.. and they only gave us 1 sauce! Do better! read more

Always a fan of the company. However this location is NEW and still has adjustments to make . I rarely order food here I normally get just the iced coffee because it's in between work locations. My only issue is they often give me the wrong flavor and some of the staff member aren't really familiar with how to make it with the right proportions of ingredients. Had to leave a review because it's been consistent with the error. Overall staff is friendly and place is always clean. Make sure you double check your order or it's your last stop delays happen often at this location. read more

Would rate 0 stars if I could. Ordered delivery at 8:23 am food arrived at 850 which was lovely, however they forgot the drinks. So I called the restaurant to let them know this and they said they would deliver the drinks. 1 hour later still no drinks so call again and the sweetest lady says if they aren't there in 5-10 minutes call again and she "will see what she can do for me". I call after 15 minutes and a very rude man answers. He proceeds to give me attitude for asking about what they can do for me after waiting 1 hour 15 minutes for drinks to go with my meal that I haven't eaten yet because I was going to eat it with my drink. He catches attitude instantly and says nothing can be done unless I bring back all the food. I say I will give the food to driver when he brings the sodas for order for them to remake it and send it back. He gets aggravated that I said such a thing mumbling his responses to me clearly showing he wants off phone. Driver arrived at 10:20, 1 hour and 30 minutes after I called to say they forgot my drinks, which was too late for me to give the food and receive breakfast back before 10:30 so I chose not to make the sweet drivers day worse. 1 hour and 30 minutes for drinks they forgot the first time and there is nothing they can do for it????? Horrible start to the morning thanks to Seth the man in charge apparently. Worst customer service I ever experienced at Chick-fil-A. Thanks read more

I am a HUGE Chick-fil-A lover, but this one definitely disappoints. Every time I order fresh fries here they are cold, stale, and plain (and I've never gone at an odd hour.) read more

Honestly one of the best chick fil a I've been too, very clean I can smell the bleach in the bathroom which I love they are taking this virus thing seriously. The cookies and cream shake I got was a 10/10. Will be coming back!!! read more

I enjoy eating at this Chick Fil A. Good food and great staff !!!! I am always treated well here.

The worst chick fil a I have ever been too. The service is so slow every time. I regularly come here considering it is only a couple minutes away from my home. Tonight, I was in line for 15 minutes and there was only one car in front of me. They skipped over me once, and they messed up my order. The guy gave me a medium sized drink when I asked for a large. After he filled up my large drink, he continued to talk to one of his co-workers for about a minute with my completed drink in his hand. And then after his important conversation about "how a car makes noise," he gave me my drink. I rather drive the extra 10 minutes to the chick fil a on Sawdust then come to this one again. read more

Greatt chick fill a easy to get in and out like there warm cookies and lemonade and shakes. Friendly staff

I love eating at Chick-Fil-A and eat there often, but usually at the sawdust and Research Forest locations. This location is fairly new. I was excited when they first opened since it is near where I work. It is very clean and usually not too busy, but you tend to wait a long time for your food, and that is an understatement! The employees need to be trained better in the way of Chick-Fil-A. Not the customer service or fastness I am usually accustomed to at other locations. The food also is just "ok". read more

This chick-fil-a needs to get it together. I've never had such a bad experience. Didn't even get the right sandwich once everything was said and done and they even came outside to "clarify". No idea what was so hard about a crispy chicken sandwich. read more