Chick-fil-A

345

807

5 months ago

Well, I love Chick-fil-A and this one is lovely, but it was obviously built before they had their master plan for parking.... Someone really needs to redo the layout. Because if you come during any time, that's busy, you'll have a hard time getting in and out... And it's not the people and it's not the food, they're both doing a great job. But the intake/ outtake is horrible and clogs very easily. On the bright side once you have your food, you can eat your fries while you're waiting for the Line Clear so you can get out... They totally make it worth going... Just sometimes wish someone can wave a magic wand and fix things. read more

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Ellie M.

1 month ago

a employee looked like she was about to pass out. Poor sweetheart was hot and tired and needed to come inside. she said that she had to be out there for a couple hours. Give her a raise or at least a water.the one star is for how darling and kind she was despite being in this deadly weather read more

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Heidi K.

Elite 22

250

1 year ago

We used to love visiting this location on occasion since we live nearby and visit any of the three closest. Last time we came here, morning time, we attempted to order our usual #3 and 4 from the lunch menu and were told no lunch based on their "new rules." Sadly, we drove off and made the jaunt back to our ab-fav location in NRH. We order these meals as a brunch and have done this for years. Breakfast isn't filling and ordering this way on our days off from work, fills us up for chores and errands time and prevents having to get lunch before supper. Southlake CFA we will not be back. read more

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Kristina H.

Elite 26 All-Star

664

988

2965

2 years ago

The staff here are over-the-too amazing! You can already expect when you visit CFA to leave happy, but this location is bomb! I had already gotten to the windows to receive my order when my husband texted me to get him something, so I asked if I was able to add a sandwich and fries for him. They didn't even blink and said YES! They were so fast too, I didn't wait long at all. The line was all the way out to the entrance of the shopping mall, and there were small lines forming on the side streets, but this crew knows how to keep them moving! And with a smile too. Amazing. read more

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Tom C.

10 months ago

Do not expect this location to be fast at all. The drive thru is one of the worst I have ever experienced. I thought maybe it was just the day but when I went again it was the same. Stay away from this location. read more

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Kinsey A.

7 months ago

One of the worst locations. I work close by in the area and each time I go I regret going. Today was probably the worst I have seen. I know that it was a busy time and I get that, but seeing a what I believe manager yell at the young drive thru staff was awful. They were trying their best to handle the drive through traffic and he was blaming them. I also did not get all my order, I did not want to go back to try and get it. If you don't do the drive thru and try to park you risk getting stuck by the congestion read more

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Myles G.

1 year ago

worst Chick-fil-A I ever been to in my life. I ordered my food 15 minutes ago and I got there and my food is sitting on the counter the employee continues to talk to the other employee the whole entire time leaving my food on the counter to get cold after he realizes that my order is on the counter he goes to make the drinks while he's making one of the drinks, he goes to talk to another employee and forget all about my drink after he makes the first one he goes to make the second one and again continues to talk to the employee and forgets about my drink again, and then he starts grabbing a third drink that I didn't order to fill that one up and then realized that he already made two drinks, pours it out, wipes my cup with his hand and then finally gives me my food. Worst experience at Chick-fil-A ever. read more

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Chris B.

1 year ago

Slow service- wrong orders This location has gone downhill quickly I don't know what has changed, it used to be great read more

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Lori W.

10 months ago

This is honestly the worst in that it takes SOOOOOO LONGGGG! To get your food in drive thru. Then I have idiots honking in back of me AS IF I can go any where!! Have been looking at the time. Took me 27 minutes to get to the window. THEN they had me pull over. I'm done read more

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Joy D.

Elite 25

558

1795

2 years ago

Chick fil a is always good and this one is no exception. The service was really good, the food came out quickly and was hot and fresh. Our order was correct. The playland was a lot of fun for the grandkids. They ended up befriending several other kids and playing a big game of tag. It's blisteringly hot here so having them get to play a very active game with other kids while in the air conditioning was awesome. read more

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jeffrey w.

2 years ago

Don't go here. Absolute garbage. We ordered the chicken club today. The bun was stale as a rock. The lettuce looked flimsy and weeks old. And on the inside bun was soggy. Tried to call but no one answered. Had to drive back in to show them how nasty their sandwich was. The manager acknowledged how garbage the product was and apologized and promptly issued a refund. Chick fil A has been relying on its reputation for far too long. Its quality has consistently gone downhill over the years. Take a pass on this Chick fil A or any other one for that matter. Try Dave's Hot Chicken or anything else instead. I've noticed the same decline in other Chick fil A's over the years. They definitely don't have the same quality and value that made them such a great place to dine in the past. Portions are much smaller than ever and prices are higher than ever. Maybe a part of that is inflation but either way there is no longer value in Chick Fil A. So many other better options out there. Just pick anything else read more

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Nicole R.

2 years ago

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James W.

Elite 26 All-Star

1274

20246

4 years ago

Chick-fil-A - Delicious Lunch - Chicken noodle soup and grilled nuggets - Fast Food Near Me - Southlake, Texas

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Gabriel R.

10 months ago

rude manager doesnt greet you nicely and rushed me when there was no one in line behind me?

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Blessing B.

316

880

1778

5 years ago

Chick-fil-A - Chocolate Chunk Cookie Spicy Chicken Sandwich - Fast Food Near Me - Southlake, Texas

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Carl R.

4 years ago

Stopped by here on a road trip through Texas. Great food as always expected from Chick-Fil-A. Definitely better than some of the other locations I have tried out here in Texas. The staff was kind and quick. Highly recommended read more

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Lemon P.

2 years ago

Who bought this location? I've been twice since ownership changed. My order was incorrect both times and both times the staff is confused. One lady tonight just stood while one guy ran around from car to car trying to figure out who gets which order. Ridiculous. Everyone waiting and no one knew how to get orders out. Did all the staff change too? read more

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Andy O.

2 years ago

Just moved to Southlake from Chicago, and I've attempted to go at this location MULTIPLE times over the course of 2 weeks, and EVERY SINGLE TIME there is something up with this location. Either the dining room is closed, or the drive thru is closed. I go on a Monday for lunch, and they decided to close the location to train their staff!? What the!?!? On a Monday!?!? read more

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Jo F.

424

1502

7 years ago

Update*** this chick fil a has lost its efficiency! Every person loves chick fil a but good god y'all can't handle the demand. It's time to start opening more locations or get a better system in place. This chick fli a is very efficient. Which means that you won't be waiting forever like at some other ones. Everyone loves chick fil a. My only issue is they got rid of their coleslaw so now I have to drive to KFC to grab that. Please consider bringing it back read more

Chick-fil-A - #1 with lemonade and KFC coleslaw. Bring the slaw back!!!! - Fast Food Near Me - Southlake, Texas

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Kushal B.

2 years ago

It's the Slowest Chickfila I've ever been to. The people are nice, but I'm in line for at least 15 minutes every time I go, if not longer. I don't know why this location doesn't have its process down like the others. Hoping management see's this and fixes it ASAP. read more

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Danielle D.

2 years ago

I'm so FUCKN' done with this place Customer Service has gone down the drain Forget about the food They mess up every order Either they forget my fries, salad dressing, burger, etc... So..inconvenience with my daily work that I don't bother to go back and tell them they messed up my order-- How hard is it to listen & take my order I gave them 3 strikes ---so I'm done! Call the manager and left a v/m and my phone number . Have not heard a phone call from the manager of the store This place NEEDS HELP with Customer Service and getting the CORRECT FOOD out to the customer---if this problems are not fixed --this place WILL be TRASH!!!! I will posted to ALL my PEPS @ SOCIAL MEDIA!!! ---AlaynA read more

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Darla D.

4 years ago

Southlake is so great! The Chick fil a is really so fast and they take care to get everything right! Never forgetting things! Cheers to the staff who work hard even if they are short handed like many businesses!! read more

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Solai A.

7 years ago

My entire family is a big fan of chick-fil-a. So hope this negative comment coming from me is just a one time thing and just for this particular location. The bread was burnt and no one in their right mind would present this to the customer. Either they didn't train the employee well or they just don't care. I am never coming back to this location again. read more

Chick-fil-A - Spicy Chicken Sandwich Deluxe - Fast Food Near Me - Southlake, Texas

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Carrie H.

149

2 years ago

Restaurant was clean and bright when we walked in. Ordering was perfect even by a new trainee. Tables were all clean and organized. Food was freshly made and delivered to our table with polite gestures. Service was very friendly and courteous. Lower stars for Drive through. It was very long and parking lot very small so traffic was very tight. read more

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Tonya M.

110

105

7 years ago

Chick-fil-A used to be a great sandwich with a large piece of chicken. They have started making the chicken and the buns smaller. Also not as fresh as the past. What is going on at the Southlake Chick-f read more

Chick-fil-A - Does anyone think that Southlake Chick-fil-A makes their sandwiches smaller??? - Fast Food Near Me - Southlake, Texas

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Christy O.

354

721

539

6 years ago

Fast, professional and accurate orders always. I love the perks that add up to free goodies every other visit. They are handling covid like they handle everything else, perfectly. Only the drive thru is open right now. The line moves fast though. read more

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Lucia A.

4 years ago

Always great!!! Duh it's Chick-fil-A Always so so so good lol I love chipot.... Opps I mean Chick-fil-A read more

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Travis C.

276

408

4247

10 years ago

Efficiency is the first thing to come into my mind about this Chic-fil-A. What?!? You may ask, you don't think about their delicious chicken and oh so yummy lemonade?!? "NO!", I replay back without the full sentence entering my mind. The Chic-fil-A in Southlake management and servers here must all at least be Lean-Six-Sigma certified it seems. W. Edwards Deming himself would marvel at just how fast your order flys through this restaurant. Now I'm just talking about the drive through here during lunchtime. I mean if I can place my order while driving around the restaurant and maintain a nice conversation with the girl taking my order, you are doing something absolutely right. The food as always at this Chic-fil-A is fantastic. The people working here are great and always in a good mood. I bet that the people who work here will take the knowledge gained here and make theirs and everyone one around them better. If you need a quick bite to eat in under 10 mins, stop on by you will be ordering your lunch and be on your way in no time! read more

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Dietra M.

Don’t See Your Question? Ask Away!

287

1823

6 years ago

Rarely have a bad encounter at Chick Fil A, but I was passing though and wanted to stop. This location was beautiful. The menu consistent. The food delicious. The drinks were not and my fries were not in my bag. I will return to Chick a Fil, just not this location. read more

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Jordan O.

160

5 years ago

This is the only chickfila i have ever had an issue with. The drive thru is a nightmare, and it's almost impossible to do curbside pick up because everyone else in the drive thru line is blocking any kind of entrance and will not even consider letting you through. It takes atleast 20 minutes at any time of day which is extremely long considering how efficient every other chickfila is. also my biscuit i received this morning was completely butchered read more

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Foodie Guy S.

6 years ago

They messed up my drink order and they are totally cutting corners or the serving size. I feel like the Roanoke location is much more fair in the serving size. My family eats CFA enough to know when something is not right. read more

Chick-fil-A - ows two boxes of chicken fries - Fast Food Near Me - Southlake, Texas

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Thomas J.

549

3 years ago

Worst Chick-fil-A ever service is horrible manager don't care everyone in this place need training. First of all the person doing the cash register has no cash in his draw so he has to get a manager. Second customer in line made a mistake so he had to get a manager key which took 10 min each transaction. Like if it's busy then I expect the manager to step in and take other customer. If this is a franchise look at your ratings and fix the issue read more

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Hudson O.

5 years ago

well.. as you can see in the photo i have attached the food was delightful with sudden hints of spice and the smoothness of the sauce (chic-fila) sauce that is. 9/10 read more

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Sapphire L.

140

4 years ago

Food and service was great. However, the main reason we went and the reason I'm giving 2 stars - the play area was DISGUSTING. Smelled like pee, trash everywhere, and clearly hasn't been cleaned. read more

Chick-fil-A - ows the inside of a bus - Fast Food Near Me - Southlake, Texas

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Patsy N.

3 years ago

Nov 2nd 9:45 PM. Made our complete order wrong. Even the drink! We went back through the drive-through line, and he snatched the order out of my hand and handed me my order which I think someone else had brought back YUCK!!! The employee was not friendly at all. In fact, he was rather rude!wont go back to this CFA!! read more

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Macy J.

3 years ago

Wow. First ever chick-fil-a to give me a bad attitude. I go in and order a large sunjoy and it took 15 minutes. When I let an employee know she rolled her eyes at me and handed me my drink. Better off driving a little further to the Keller location. read more

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Mike N.

5 years ago

Love chick fila but this location is the worst. The drive thru is always awful and curb side is almost impossible. I think today is my last time dealing with this location. I'll just need to drive further to get chick fila. read more

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lorena l.

4 years ago

This morning i came to this chick fill a in southlake this morning and ordered breakfast with cheese and they gave me a cold slice of cheese wow. read more

Chick-fil-A - I ordered cheese and they gave me a cold slice of cheese bad customer service - Fast Food Near Me - Southlake, Texas

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More info about Chick-fil-A

2301 E Southlake Blvd
Southlake, TX 76092
Directions
(817) 481-7152
Call Now
Visit Website
https://www.chick-fil-a.com

Full menu

Hours

What time does Chick-fil-A open?

Chick-fil-A opens at 6:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.

What time does Chick-fil-A close?

Chick-fil-A closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Chick-fil-A is closed on Sunday.

Mon-Sat 6:00 AM - 10:00 PMSun Closed

Payment methods

Does Chick-fil-A take Bitcoin?

No, Chick-fil-A does not take Bitcoin.

Does Chick-fil-A take credit cards?

Yes, Chick-fil-A takes credit cards.

Food & Alcohol

Does Chick-fil-A have catering options?

Yes, Chick-fil-A does have catering options.

Does Chick-fil-A have a drive thru?

Yes, Chick-fil-A has a drive thru.

Does Chick-fil-A serve alcohol?

No, Chick-fil-A does not serve alcohol.

Indoor Amenities

Does Chick-fil-A allow dogs?

No, Chick-fil-A does not allow dogs.

Does Chick-fil-A have TVs?

No, Chick-fil-A does not have TVs.

Outdoor Amenities

Does Chick-fil-A have bike parking?

No, Chick-fil-A does not have bike parking.

Does Chick-fil-A have outdoor seating?

No, Chick-fil-A does not have outdoor seating options.

Does Chick-fil-A have parking?

Yes, Chick-fil-A has parking options. Private Lot Parking

Other Amenities

Is Chick-fil-A wheelchair accessible?

Yes, Chick-fil-A is wheelchair accessible.

Does Chick-fil-A have free WiFi?

Yes, Chick-fil-A has free WiFi.

From the Business

Specialties

Welcome to your Southlake Chick-fil-A® Restaurant, where we serve quality food and exceptional hospitality every day (except Sunday). Enjoy our limited-time Chicken & Waffles and other Chick-fil-A® favorites, including our Chick-fil-A® Chicken Sandwich and Chick-fil-A Nuggets, sides like our Waffle Fries, and salads prepared fresh daily. Start your day with our breakfast menu featuring our new Cream Cold Brew. Make feeding a crowd easier with Chick-fil-A® Catering. Check our page for operating hours and dining options, including pick-up, delivery, and drive-thru, and order online or on the Chick-fil-A® App. It's our pleasure to serve you.

History

Established in 1946.

Chick-fil-A, Inc. is a family-owned business known for its customer service, clever cow advertising and delicious food. Founded in the early 1960s by the late S. Truett Cathy, the company has grown from humble beginnings. Credited with inventing the boneless chicken breast sandwich, Cathy first served his now famous Chick-fil-A® Chicken Sandwich inside his original 1946 diner, the Dwarf Grill. Today, the family business has expanded to partner with other families, who throughout communities in 48 states and Washington, D.C. own and operate 3,000 Chick-fil-A® restaurants. While the Chick-fil-A® Chicken Sandwich remains a menu staple, Chick-fil-A® also serves a variety of menu items that include Chick-fil-A Waffle Potato Fries®, salads, wraps and hand-spun milkshakes and Icedream®.

More Info

Special Hours, Health Score

Ask the Community - Chick-fil-A

Review Highlights - Chick-fil-A

“I usually get the same thing, a spicy chicken sandwich and it has a huge piece of white meat on it.”

$6.86 Spicy Chicken Sandwich

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Seating area

Chicken Salad Chick

4.1(38 reviews)

0.4 mi

I was really blown away by the customer service from Micheal. He treated me like I was a guest in…read morehis home. On top of that, the traditional chicken salad and pasta salad were DELICIOUS!! 5 star establishment with 5 star service. They manage lunch crowds very well!

I'm from the north and they don't have chicken salad chick out there!…read more For my first time, I had the 1 scoop meal, choosing the seasonal Jill Pickle flavor. YUM. No notes. Might actually buy a supply to keep at home. It actually tasted of pickle! And wasn't sweet at all. The ordering and waiting area feels... cramped. They made good use of the seating in general and everything is clean and cute, but there is virtually no waiting room space if you're waiting for a To-Go order. Once you get your drink and seat yourself, it's open and bright.

Interior, lots of booths

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Flower Child

I ate here THREE times in one week, so that probably says it all! I ordered the chicken enchiladas…read moretwice and the yakisoba noodles once. The enchiladas were definitely my favorite -- delicious flavor and a very generous portion of chicken. I personally didn't love the flavor of the noodles, but that may just be preference. The staff was friendly, service was prompt, and I like the casual setup where you order at the counter and then find a seat. I'll absolutely be back for those enchiladas!

I stopped by on a weekday, and the place was still pretty busy, which is always a good sign. They…read moreoffer a great selection of signature salads and bowls, along with the option to build your own. I tried their signature Chicken Enchilada Bowl. It comes with black beans, corn, avocado, and chili, and it was absolutely delicious. The flavors worked really well together. I also built two custom bowls. The first with chicken, quinoa, sweet corn, and red chili-glazed sweet potatoes with added extra chicken. The second again with chicken, cauliflower risotto, and olive oil-roasted vegetables. Both were excellent. Everything tasted incredibly fresh, the sauces complemented each ingredient perfectly. To drink, I had the mango green tea, which was refreshing and perfect for a hot day. They also have outdoor seating, which looked nice, but it was way too hot outside, so I chose to sit indoors. The service was smooth despite how busy they were. Overall, I had a great experience and will definitely be coming back to try more of the menu. Highly recommend if you're looking for a fresh, flavorful, and satisfying meal.