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Chick-fil-A

3.9 (114 reviews)
Open • 6:30 am - 10:00 pm
Updated a few days ago

Chick-fil-A Photos

Business Info

CHICK-FIL-A ATMOSPHERE

What's the vibe?
Moderate noise
Casual
Good for groups
Dogs allowed

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showing the refund where they didn't honor my order.
Lexington S.

very disappointed in chick fil a's customer service today specifically the attitude that Mara had. I frequent this location with my 3 kids (4, 3 and 1) often. I had ordered ahead our breakfast and was in the drive thru line at 10:28. the line was only four cars long but by the time the worker got to my window it was 10:33. they informed me basically "sorry not sorry" but we cant give you your breakfast order. I asked if I could speak to a manager because it was only 3 mins past and I was in line before breakfast ended. They told me to head to the window. As I was waiting in line another girl came to my window and asked for my order name and then she responded "got it thanks!". I was thinking oh perfect they are making it! I got to the window and started to get lectured about "for future reference..." and then the manager Mara asked for the card I used to pay. I was slightly confused but handed my card over. That's when they hit me with the news that they will NOT be making my order and will be refunding my entire thing. I again repeated that I was in line before 10:30 and again they basically didn't care. I said how terrible the service was and how disappointed I was. Not mention, my crying kids in the second row because now they can't have breakfast. Mara acknowledged that she sees me "here quite often" and basically says if I would have walked in to pick up my order vs waiting in the drive thru I would have gotten my order. She was very short and rude and didn't care that we couldn't get our food. They made no accommodations. If it's getting close to breakfast ending then they need to add more workers to help in the drive thru line. Especially if it's only 3 minutes past. I think that if people are in line in time for breakfast then breakfast needs to be honored. Terrible customer service in my opinion.

Tony N.

You honestly can't go wrong with Chick-Fil-A. This is always a favorite of mine when I am craving some delicious sandwiches and a milkshake to cool everything off. My go-to item is always the spicy chicken sandwich deluxe. I don't know what they do to their fried chicken but it is very juicy, cooked to perfection, and has the right amount of spices and heat to go along with it. It comes with pepper jack cheese, lettuce, pickles, and tomato which can all be accommodated/substituted for. I have tried their chicken nuggets as well and although they are very good, I don't think they are worth it as they are small bite-sized pieces for such a hefty price. Continuing with their pricing, this food chain is definitly on the more pricey side compared to other fast-food restaurants. I usually spend about $10+ for just a measly two-three items. If you go here often this will definitely make a dent in your bank account! Their fries I don't think are anything special but plain ole waffle fries. I did try the new macaroni and cheese item, which was pretty small for the regular size. It was verrrry cheesy and in my opinion was also nothing special. This specific location is in a nice plaza in South Jordan with a large parking lot. Inside is pretty standard, but clean along with the bathrooms as well. All the workers are super nice like always and make you feel very welcomed.

Justin T.

Down grading my previous rating to a 1 star... We have been coming here for a while and have made it a routine to come here after my daughter's dance lessons. For the past month (since we have been doing this). They refuse to put napkins, plastic ware, and just basic things out for customers to access. Instead we have to wait at the side of the counter awkwardly until they notice you (which takes 5-10 minutes). The are more concerned with taking orders than taking care of the customers that have already paid.

Serving size very small
Garth S.

Went back to this Chick-fil-A because the manager read my review and contacted me to try again. I was impressed. It's so amazing to get personalized great customer service at a restaurant that serves probably 40,000 meals per day. The dining room was clean and my salad was very yummy.

If you get one of their DELICIOUS chocolate chip cookies, be sure to ask for it warm!! Oh my, game. changer.
Haley N.

All Chick Fil A's are equal in my option. Great food, awesome service, the best app (which hands out points and free food like candy), and delicious sauces. You really can't go wrong with this fast food choice. This specific one is located conveniently off 11400 S and Bangeter. It's also the only one that knows what I mean by "will you please warm up my chocolate chip cookie please" which makes them the best! Every other Chick Fil A just gives me a cold/old cookie (don't get me wrong, they're still delish, but this one just goes that extra mile). All in all, winner winner chicken dinner! TIPS & TRICKS: * Polynesian + Chick Fil A Sauce. Mix those up and dip your nuggets in them, GAME CHANGER. * BBQ + Mayo. Mix those up and dip your waffle fries in it, LIFE CHANGING. * Don't forget to look at your receipt! You might have a survey for a free sandwich!!

Frosted Key Lime Goodness!
Monica G.

I did two orders while waiting for my daughter to enjoy the playground. For the first order, the cashier was Jonathan, extremely nice and efficient employee. For my second order, I had to wait a couple of minutes until a young lady decided to take my order, she was the opposite of Jonathan. The garbage can were full for more than two hours. I only saw one employee cleaning the tables in the lapse of two hours. The table next to me was dirty for very long time. No one asked me if I wanted a refill of my soda or if they can take the garbage from my table.

Disgusting. What is hanging out of the chicken?

If I could give zero stars I would. $30 for literally nothing. We drive away and they didn't give us our kids meal, then this is what we received in the $12 meal. Fries not even filled, disgusting things hanging out of the undercooked chicken. Literally inedible.

Chick fil a sauce rainbow

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4 years ago

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1 year ago

We love chick fil a! It's a go to for breakfast, lunch and dinner!! They are typically really quick and we love eating in store and to go.

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6 months ago

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7 months ago

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1 year ago

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2 years ago

Business owner information

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Leslie A.

Hi Brian, Thank you for your kind feedback! We love serving you.

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2 years ago

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3 years ago

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2 years ago

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1 year ago

I got pickles in my sandwich when they said no pickles so waste of $8 pickle juice was in my bun and chicken

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3 years ago

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1 year ago

Always has great costumer service, great food and even on busy days they never fail to get our order correct!

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7 years ago

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4 years ago

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5 years ago

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8 years ago

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7 years ago

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5 years ago

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8 years ago

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3 years ago

Addison is a very hard-worker and she is very kind to all of her employees and too customers!

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2 years ago

Chick-fil-A is my favorite place ever I love there chicken nugget and fries this is the best place ever

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6 years ago

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4 years ago

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Leslie A.

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4 years ago

I will never go back to this location until their inside is open again. I don't want to wait for 30 cars to get some nuggets

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6 years ago

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4 years ago

The slowest drive thru I have ever been to. Just drive to another location, it will take less time

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Page 1 of 3

Ask the Community - Chick-fil-A

Review Highlights - Chick-fil-A

“The owner, Becky Pickle is a sweet lady, super involved in the community, and amazingly engaging with her employees.”

Mentioned in 3 reviews

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Hires has great food! I've loved it since I was a child and always of memories coming here. My…read morefavorite is the New York H burger. They have great fries, onion rings and fry sauce. I always get a frosted mug of root beer to go with my meal. Hires is pricey. I came in because I had a gift card. Once we were done eating, I was ready to pay with my gift card and they said the gift cards weren't working so I couldn't use them. It would have been nice to know before we ordered. They should have told us or had a sign up because I wouldn't have eaten here. I came only because I had a gift card. That's the reason I'm giving 4 stars instead of 5. I also wish they would of comped something or done something for me since I was unable to pay with my gift card.

HIres Big H features Hires rootbeer, of course. The rootbeer is good stuff. I still think that A&W…read moreis the best regardless, but Hires has a very tasty brew. That said... I'm not impressed. I've eaten at another Hires Big H location and the impression is the same: A tad expensive. I was at the jazz festival and decided to get a snack. Fries, onion rings, and a medium rootbeer. Granted the food was good. Fries were good. Onion rings were good. But they should be called "onion collars" instead because they were cut so w-i-d-e. They were easily 1/2" - 3/4" wide. It made it a bit awkward to eat. The breading was good, though. So those three items were $16. $3.95 for a medium drink. That leaves close to $6 each for the fires and rings. A tad expensive. And it took around 10 minutes to get this simple order. Not quite understanding that. Had to ask for napkins. The order didn't come with any and there are no napkin dispensers anywhere in the restaurant, not even on the tables. Rather inconvenient. Well, that's my take. You can try it for yourself. The food's good, you just have to decide if it's pricey for you or not. 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

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4.4(162 reviews)
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The staff was professional and the place was clean and welcoming. I ordered the sandwich $13.99…read morewith the Utah raised Prime Brisket. A 1/4 pound of the brisket alone was about $10.00. The upcharge for the sandwich was $2.50 for the meat selection.The sandwich had noting on it but the meat. No cole slaw or glaze. So I paid an additional $7.50 for a dry bun. I wasn't impressed. The cole slaw was alright. I was hoping for something with more flavor. The french fries were freshly made and hot, which I like, however they were so salty I couldn't eat them. I would recommend ordering salt free on the fries. I was so excited to get home and enjoy my meal. I was disappointed. I won't be going back. Way to expensive and bland for a BBQ house. I would recommend Good Wood. Be served in the restaurant or get it to go. I have never had a bad meal there. Everything is delicious.

BEST WINGS IN UTAH I…read morecame here after seeing a reel about the wings being marinated in pickle juice before being smoked and then quick fried in beef tallow from local cow. So even with very high expectations they blew it out of the water ! I got 6 white Alabama sauce wings and 6 peach habanero and both were fantastic ! I also tried burnt ends, pork belly and the banana pudding. I was pretty skeptical of the BBQ especially after having Hutchins in Dallas Texas earlier this week. It was all delicious. First of all the service was extraordinary! At the front they have the recommendations that lead me to overeating and being happy about it. Then they came and served me and came back asking how the food was and if they could help me with anything. (Tempting me to buy even more tbh!) It was also right during college football games and it was a great place to watch the games. It is chill with screens where everyone can see. The burnt ends were surprising because they almost seemed Korean BBQ style and were sweet and savory. Pork belly was juicy and the perfect piece of meat to try the sauces on the table. I liked both the spicier and the sweeter sauce. Banana pudding was more like a cheesecake consistency so it's extremely rich and all of us that tried it loved it.

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