Hayden in the drive thru was the man. Very pleasant and personable! Keep up the good work dude!

Easily the worst chick fil a location by far, I had a problem with my lunch order (they put bacon), was told to come back in for a replacement, came back and went home to find out they put 0 syrup. Came back, was told they'd make a new sandwich, ended up getting no sandwich just my old cold one and sauces after an hour of driving. Terrible communication, awful organization. Stay far away. read more

Horrible location compared to others. Customer service is nonexistent. was asking for the waffle and chicken sandwich the bigger one not the breakfast one since they serve it all day once I got to the drive-through they said no it's the little one. I said no thank you and she rolled her eyes because I was looking for the bigger sandwich and it says it was served all day. I asked multiple times in the drive-through. read more

Conner was super polite when I came in and a young gentleman kindly cleared my tray for me and was super polite and kind. Most definitely the politest Chick-fil-A I've been to in this entire state. Food and portions were amazing as well. read more

What happened to this location, ordered food here for years and suddenly the most recent order had hair in the sandwich. And not one but many hairs. Is the staff or handling this unhygienic? Never had an issue in the past and therefore 2 stars and food was also fresh. I hope they fix the issues soon. read more

Drive through. Ordered a egg and chicken burrito and small coffee with one cream. burrito was mostly potato's, the cheese was refrigerator cold. Coffee had no creamer in it and no napkin in the bag. Over 8.00 dollars. Fail. read more

The food quality has really gone downhill at this location as well as customer service. No politeness anymore and guess it's too much to repeat your order. You have to ask for napkins (McDs ?) and when ordering 4 count strips you get 3. If I'm going to eat fast food which I do rarely I'd go to Canes. Sorry but there is no way to message you directly. Train new employees to be polite again, have laminated menus, don't rush us through the line. The cheese on your burger should be melted and not cold. CFA has lost its character in the name of efficiency. read more

I ordered delivery. My office is just across the 101 and delivery time said 20-30 minutes. I called to inquire about the delivery after waiting an hour and 15 minutes. The lady who answered the phone was rude and said they are short drivers. Then they need up update their delivery times to reflect lack of staffing. She made it my issue saying the times are just an estimate. My food finally arrive an hour and a half after I placed my order and it was cold, soggy fries and only half the fries as normal. Very disappointing since this is the 2nd time this has happened. In person food was great but don't do delivery!! Especially for the delivery fee and tip you pay. read more

Chick-fil-A - Paid for a large fry got a small in a large container. - Fast Food Near Me - Scottsdale, Arizona

Chic-fi-la.. you used to be my best friend. Ow you're charging me $2 PER chicken strip which is a glorified nugget. Wut-th-hek Portions and quality has been SUFFERING lately which rolls into ME suffering when I get here and my wallet suffering for me over-paying for your miniaturized portions. Please step up the game and be my fav again. I want to believe in you! read more

Chick-fil-A - Chicken Chick-fil-A Chick-n-Strips (more like a nugget) - Fast Food Near Me - Scottsdale, Arizona

I went to this location today and impressed is an understatement. The manager was going from taking orders, to packaging food, to helping in any way possible. The line outside was very long out I was still out of there in 5 minutes. I have never been more impressed by management in my life. Some serious work ethic and hustle there. It went along to impress me so much that I thought about this interaction all day. Nice to have good service and friendly people. By far my favorite location. Keep up the amazing work! read more

I arrived at 7:30pm and there was no one in line! I was able to order and receive my cobb salad and fries in a matter of minutes! Chick-fil-A is consistent and the employees are so nice. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Scottsdale, Arizona

They have a super nice guy at the window. His name is Hayden. Really friendly and personable. He made sure our food was correct and we were happy. We need more good friendly people like Hayden in today's world. A++++++++++ read more

I was thinking about a chicken sandwich and Chick-fil-a was close by. There was a short queue and the line moved fast. I ordered a #1 to eat there. Staff were pleasant and gave me an item to put on the table. He also asked if I wanted sauce to go with the chicken. I don't frequent this place often enough to know so asked what he suggested. He said ranch dressing. Ok I was agreeable. I waited about 5 minutes and a staff member drops a huge bag at my table and a soft drink. Nope, wrong order. A few more minutes pass and my order is delivered by a friendly staff person. I disposed of the bun and opened the sauces; original and ranch, I sliced up the chicken trying both sauces. I liked the original sauce better and stuck with that. The chicken was moist and cooked perfectly. The breading is not heavy. It was good. Shared parking and free WiFi. read more

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Food was okay, but service great. Seeing the manager up in front working helping staff you don't see often so it was great. The restaurant was very clean and plenty of staff fit every area. read more

Forgetting the salad dressing once for two salads ok... but then using my free salad I get no dressing again. Is it really that hard?!

Tried their new pimento honey chicken sandwich. Without the honey. Don't like sweet meats. I felt like the pimento flavor was not strong enough and tasted more of a cream cheesy flavoring. Took it off the sandwich and ate it the regular way . The sugar free lemonade was delicious and fresh. That's why I added a star. no need to carry this sandwich anymore. read more

Wow, tried the chicken strips. Things have really gone downhill. Canes has nothing to fear. Out of 4 strips, 2 barely qualified. More breading than meat. Canes has nothing to fear. read more

Unfortunately I came in right as they were closing. It was close to Christmas and I just totally didn't realize it. It's not a crime but I try really hard to not go close to closing time. I want the employees to get out on time, so I get that. I have also worked retail and food service. That being said, they goofed up my order. The whole experience really lol. I tried to explain my order 5 different times. It had been raining so no one was physically outside to take my order at the time. I just wanted the market salad with chicken tenders on top instead of the cold grilled chicken. Eventually a manager got on the mic and sounded like she cleared things up. She didn't. When I pulled up there was a pretty young kid working and I hate saying this but it was the most "un-Chic-Fil-A" interaction I've ever had. I was polite thanked him, etc... he didn't say your welcome, my pleasure, or anything. The whole time there he said not a word to me. Too busy playing basketball with balled up trash. Now like I said I should have realized how close it was to closing but this wasnt really the biggest of deals. Well, knew I should have checked because when I got home, they had literally slapped a whole chicken patty on top of my salad. Like, here ya go, cut it up yourself. I'm like...who working at a place like this would serve that to someone thinking that looked appetizing or correct. That would be like ordering a steak salad and they sit your 12 oz. Filet on top of your salad whole. Anyways, I've had positive interactions here before too but the double whammy of trying to communicate my order 5 different times (not exaggeration), the poor service and also the goof up on my order...I have to say something. Still 3 stars isn't horrible. read more

So I order on the app and scan the table as instructed, 20 minutes pass and no order has arrived. I went up to the counter and asked the "manager" if I could get my money back as I had to return to work, she proceeded to look flustered, pokes at my phone and explained that I would have to follow the directions in the app to get my money back. She then proceeded to tell me they took me my food... well no they didn't. I then asked for her manager, he approaches from 4 feet away, and proceeds to made me feel like it was my fault they failed. He reluctantly refunded my money, I crumbled the receipt and tossed it to the floor as I'm now very hangry. He then sarcastically told me not to come back but did end it with a thank you. Well Mr. chick-fil-a got one thing right today... I wont be back!! And will andvise anyone else in our medical office to stay away as well! read more

Good luck. Two delivery orders in the garbage. They don't give a shit and everything goes to voicemail.

I had a CB frosted lemonade. The order taker told me it was like a sweetart. It was good, but you could barely taste the cherry and you could barely taste the lemon. It was just all ice cream like if you bought cherry ice cream and just whipped it I was really wanting that sweet tart taste. It was also expensive with tax $5.73 for a 12 ounce cup. I won't get it again unless they make it taste like a sweet tart like I was told. read more

The guy who took our order, Damien i think, was sooo nice, polite and helpful! We enjoyed our experience

There's a reason this location is the lowest rated CFA in Scottsdale. No major deal breakers but they lack noticable in every department (food quality, quantity, customer service, cleanliness, timeliness, pricing, promotion availability, delivery and pickup orders) If you don't mind paying 110% prices for 80% food, come here read more

I had a terrible interaction at this Chick-Fil-A with an employee named Ike. He was very disrespectful and rude. His costumer service skills were terrible! This is unacceptable. The food was made terrible this day. I have never had a problem with this Chick-Fil-A untill now. Just would like to share with everyone. read more

Wtf is this bruh I payed 5 dollars. Def going to Starbucks next time. It does taste good tho would be even better if there was more then 3 blueberries and 4 strawberries. read more

Chick-fil-A - Parfait - Fast Food Near Me - Scottsdale, Arizona

Coming from a former CFA manager.... Literally the most disgusting customer service experience I have ever had in a drive-through. This emo girl named Spencer immediately started making faces at myself and my Tesla as I pulled into the drive-through. Then proceeded to be extremely rude & short with me as I was very cheerful. I go to CFAs 1-2x a week and I can't say I've ever seen someone who was so bad at their job. That's literally her only job, to be kind and take orders. Will not be returning to this location. Mayo and Cactus locations are much more recommended read more

Hayden made sure we had our food he was polite and efficient when we pulled up at the drive thru

hick-fil-A is our go-to spot for a quick, delicious chicken sandwich. From the moment we pull up to the drive-thru, we're always impressed by the efficiency and friendliness of the staff. But it's the quality of the chicken sandwich that really sets Chick-fil-A apart. One of the things we love most about Chick-fil-A's chicken sandwich is the juicy, flavorful chicken. Whether we're ordering it grilled or fried, the chicken is always cooked to perfection and bursting with flavor. The bun is also a standout - it's soft and fluffy, and it holds up well to the juicy chicken and toppings. Another thing we appreciate about Chick-fil-A is the drive-thru experience. The staff are always quick and efficient, and they go out of their way to make sure our experience is enjoyable. We've never had to wait long in line, and the staff are always friendly and helpful. But despite these positives, there are a few areas where Chick-fil-A could improve. For example, the menu is somewhat limited, and there aren't many vegetarian or vegan options available. Additionally, the prices are on the higher side compared to some other fast food chains. Overall, while Chick-fil-A is a solid choice for a quick, tasty chicken sandwich, there are a few areas where they could improve. That being said, we do think they have the best chicken sandwich in town, and the drive-thru experience is always top-notch. If you're in the mood for a quick, delicious meal, Chick-fil-A is definitely worth considering. read more

Chick-fil-A - Fast Food Near Me - Scottsdale, Arizona

Customer service here is off the charts, especially the morning people i love them. But this place also holds at least 50-100 people and y'all got 1 stall for employees and customers. Tf is that about. read more

Hayden Was amazing. We went through the drive through and he had gave us our food he was so polite and positive! He even took the charge to come down the drive through after we pulled away to make sure we didn't miss any food! read more

Parked me put front to wait for food and have been waiting for over 15 mins for one item. Not good. read more

Chick-fil-A - Fast Food Near Me - Scottsdale, Arizona

Love love love my Chick fil A!! I want to love the grilled chicken but it's not as good as the fried, still a good substitute if you're dieting. The employees are the most courteous of all drivers through restaurants! They're quick and efficient, no waiting. They come to you as you're in the drive thru.. I never go inside but I'm sure it's spotless because they know how to manage their staff and it shows! read more

So it has been eight years now and over one hundred visits later, it's time for a refresh. Chick-fil-a makes some really good chicken, that happen to be waaaaay too salty. Even their grill offerings have too much sodium. Mind you, I'm not not on any diet. It's just that I have never salted any of my foods. Which is why I come here mostly to pick up for our extended family these days who've dropped in. LOL My frustration with Chick-fil-a can be found in my favorite sandwich, their Spicy Chicken. As Eater has noted: "This rust-colored patty infused with spicy peppers has enough sodium (1,650 milligrams) to turn your bathtub into the Dead Sea." Sadly, that's an understatement. As for the service, all of their employees are some of the most friendliest you'll ever meet. I also like that they're closed on Sundays. Reminds me of the old "Blue Laws" of my youth. read more

Chick-fil-A - Fast Food Near Me - Scottsdale, Arizona

This Chick-fil-A is horrible. For the second time after getting off late at work, I come here just to get a shake and they have turned off their shake machine so don't ever come to this Chick-fil-A if you'd like to get a late night shake. They won't have it read more

We are avid Chick-Fil-A lovers overall, good food and usually good service with attention to special orders, especially for my wife's gluten allergy. Not so much the case with this location. It's the closest to us which makes it convenient, but at least half the time we've gone, something in our order is botched, and the staff seem too lax to care. I see that there are a lot of teenagers working here being like a first job and all so understandably there's a lot of learning. However, when it comes to orders sensitive to gluten allergies being botched is something I raise hell about (gluten contamination can be no joke) and the fact that one time we asked for it to be fixed and it came out completely opposite of what we asked...we gave up as it doesn't seem after that and past experiences this Chick-fil-A does not seem to care about accuracy of orders. Something been needing to improve here as we like coming here due to it being close, but not when there's lack of care or understanding of certain dietary needs that can easily be accommodated. read more

only got eight and a 10 pack of the chicken minis. so frustrating especially when it cost $16 to begin with... and now the kids are mad too because I said 5 yeach and they only got 4. It's not hard to give people what they pay for. read more

Chick-fil-A - A "10" piece chicken minis the box doesn't even look full. - Fast Food Near Me - Scottsdale, Arizona

The best customer service for any fast food restaurant. The employees are always so friendly and pleasant! They now have a virtual order taker at the drive thru! Love technology. read more

Chick-fil-A - Fast Food Near Me - Scottsdale, Arizona

Food is always good and customer service is amazing! The lines always look long but they get you through so fast!

Asked for extra chicken and got this, payed $20 for the salad, asked the lady at the window if they had missed the extra chicken and she answered that's it. read more

Chick-fil-A - Fast Food Near Me - Scottsdale, Arizona

Coming back to say how horrible they are at their services. Came at 1030 on the dot for breakfast samples and some Mac and cheese and they refused to give me breakfast samples and I waited 10 minutes in line for Mac and cheese. Spoke to Teresa the manager she was no help not sympathetic at all when I was upset about the inconvenience and attitude and glares by the worker that was giving me my food. (Latina dirty blond hair) They also give you a survey for a "free chicken sandwich" every time you do it and it's a scam you enter a bunch of information for their data base all for their needs and you get absolutely nothing. You need to enter a "serial number" that's printed on your receipt and there's never one to enter so there's no way to ever get a free chicken sandwich and I spoke to different managers about it at this location and no one has a clue about it or could help me. read more