The quality was great and staff is very friendly and welcome you. Went in for breakfast was great amazing start my morning with smile. The location is very clean and well maintained. read more

I do not frequent this location much anymore but it was on the way to an event and needed to pick up dinner for 2 people. It took about 20 minutes to get through the line and i'm not sure why. The order did specify fries to have no salt but that couldn't possibly take 20 minutes. And once i get to the window, i feel so rushed when i try to make sure the fries had no salt and ask for a few sauces. *sigh* and i regret in the past not speaking up and calling when they mixed up my own breakfast orders... twice. read more

service was good, friendly but food was ok! the has browns were good, the sausage egg and cheese biscuit sandwich was ok! the sausage was gross but the egg and biscuit were good! the coffee was good too! prob better to not serve breakfast sausage at a chicken place! price was ok too! all in all 5/10 read more

One of the most inefficient drive through experiences I've ever been in. Even with just a handful of cars in queue it took 20 minutes to order. Still in line as I write to pick up the food. There's also a ton of trash left around the neighborhood from the Chick-fil-A wrappers. Pretty gross read more

Wow I'm very surprised I haven't tried a shake from Chick-fil-A earlier!!!! Their cookies and cream shake is SO GOOD!! Fast and efficient service made right there in front of you. Drive thru and window pick up only. I always place an order for pickup then hop and and grab it. (: read more

Customer service is horrible, the quality of the food is bad. I ordered 2 8 piece meals, food was cold Fries were all broken up! I was so tempted to return my order. Chick Fil A needs to do better read more

Long waits unorganized staff management is not effective. My husband waited 25 minutes for a ice coffee 2 yogurts and a chicken biscuit we asked about our order and told us they were still working on it but later told us they were out of yogurts and if I wanted a refund no apologies for the delayed just a rude attitude. read more

Chick-fil-A - Fast Food Near Me - Santa Monica, California

I usually really enjoy Chick-fil-A--food is consistently good and I know what to expect, which is why I keep coming back. But this time, I ordered a large fry and was disappointed to find the box barely filled. When you pay extra for a larger size, you expect to actually get more, not less. It's a small thing, but it makes a difference. Hope it's just a one-off because I generally have a great experience here. read more

Chick-fil-A - This is how it came - Fast Food Near Me - Santa Monica, California

Visited this chick fil a today to grab dinner! I've been here before and depending on the time you go, it can get backed up as this spot is mainly a drive thru spot. Personally, I think lunch rush hour is busier than dinner time. Still, I went during dinner time and since it is still January, i loved that this place is still decorated with holiday lights. It gives the ambiance a very cheery and holiday vibe, even if it's just a drive thru spot. The food is exactly what you expect from any chick fil a or even fast food spot. The chicken is good! The service is also good. Chick fil a is known to have really good service and this place is no different. read more

My sister and I placed two separate orders. At the window, we received only one order, but they couldn't find the second. At their request, my sister handed the employees her phone to look through her order details, though they still could not find it in their system. Employee Jazmine first claimed it was ordered to the wrong location, which was not true. Then Jazmine continued to scroll through her kiosk without explanation, leaving us waiting while our other order got cold. We waited at the window for about eight minutes with no explanations. There was a growing line of cars behind us who were being hand-delivered their orders while we all waited. My sister asked for a status update, and I asked for a replacement for the now-cold items, which prompted Jazmine to snap and refuse to assist us. She yelled at us, told us she would not be serving us, and that she did not care what we wanted or needed. A nearby manager, another young woman, remained silent despite our pleas to intervene. I believe she was intimidated by Jazmine. My sister apologized in case we had offended her, but again explained we were just trying to get our issues fixed, and eventually Jazmine came to her senses. She said that she was sorry she was rude to us, but we had been demanding and rude first, so she said she was justified being rude in return. I've worked in service, and I know what difficult customers are. We were not that. Our expectations were to simply receive our items in a timely manner, and once that didn't happen, have the cold items replaced. The missing items were a sandwich and mac & cheese. How hard would it have been to bag those items and send us on our way? All in, it took 25 minutes to get our food. Jazmine held up the line, wasted so many people's time, humiliated us, and provided us with horrendous service. I will avoid this location like the plague. read more

Came today 5/2/2025, atrocious service, long wait, saw employees parking in the already tiny parking lot in the spots near the pickup as opposed to the spots more difficult to get to in the drive though. Avoid this location at all costs. read more

The food is great and the service is even better. Chick-fil-a truly sets the example for quick and courteous service. Great job!

Terrible management. I ordered 2 basic menu items that were not ready at midday. After waiting in drive thru line a long time, the person at the window says you have to pull your car around the corner and wait. The food never came. I had to get out of the car and walk to person taking orders in drive thru area and inquire about my order. Even after that, it was some time later that I received the order. I'm done there. read more

This place messes up your drive through order almost every time. Ordered two egg biscuits and they didn't put any egg in them. Then they refuse to give refunds or credits. Go to the other one on Lincoln in MDR. read more

This review is long due! I love Chick-fil-A. Ten years ago, I lived in the south (Louisiana). I used to get Chick-fil-A almost every day. I was so happy when they finally opened up a location in Cali. This location is always fast and friendly and makes it an easy experience. This place is good if you want something quick and easy. It is a bit expensive compared to other fast foods. But they try to make it up by having your order ready ASAP with excellent service. No indoor or outdoor seating. read more

In my time of need, Tannin the star employee at this location, came to my rescue without question and helped me jumpstart my car. He then returned promptly to work like it was no big deal. I will never forget this act of kindness. We love Tannin and we love Chick Fil A. read more

Worst place and staff ever! I've been here many times and the food is poor quality. My kid begged me to get him it again for lunch. No one was there. Parking lot completely full I went through the drive through as you can't eat there. I was very nice and was waiting maybe 3 minutes and was told to park. There was zero parking in there tiny lot and only one way in and out. I said nicely I'm not leaving until I get my food my kid is late for school and I'm not driving around the block as requested. The manager was a total jerk called the police on me and gave me my money back. Which is fine I will never be back and as someone who lives close by I can say I'm not the only local who has had issues with this condescending vertically challenged man. I'm sure his shortness plays a roll on his nastiness. read more

NO it's not your imagination. The Lincoln Santa Monica Blvd is not the best location. You would think with the long lines the food would be fresh not dry like it's been sitting around. Anyway, you get what you get because there the only location in the area. Anyway, I got a Medium Fruit cup today. The cup wasn't even half full. When I got home I was pissed. Now I know why the young men was laughing when they gave me my order. The corporation needs to give this location training. I'm not a happy customer today. read more

Chick-fil-A - Chicken Nuggets are DELICIOUS ... Was not impressed with the thin lukewarm chicken sandwich pattie - Fast Food Near Me - Santa Monica, California

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Best chicken sandwich ever and service is amazing. The ambience is amazing also so I obviously prefer to try Chick-fil-A. It has the best crowd. read more

Yes.... the lines can be long during busy hours, but one hack seems to work for me all the time. GET THE APP and order ahead! To date, even as short as 10 minutes, I'll send an order it, and it's ready by the time I get there. Added bonus: the owner/GM of the place always sends out freebies as a thanks for business. I've gotten free sandwiches, nuggets, etc, and it's always been a good experience. Not going to lie, the worst possible time to go there during the week is around 3pm, because every parent that just picked up their kids from school is in line here, so I just grab it before picking them up. I've seen some bad reviews, but I honestly have 't encountered anything bad to date (knock on wood). My fave item is the market salad, and add an extra BBQ sauce to the whole thing. read more

This chick fil a sucks not only is the store design terrible but so is the service! Who wants their order taken by someone sighing huphing and puffing like they don't want to be there read more

Was really underwhelmed. I got the classic chicken sandwich and the chicken piece seemed very small compared to other locations. Overall I did not enjoy this. read more

Ordered on Uber Eats. 4 meals with no condiments delivered when condiments were ordered. 1 order was incorrect all together. Food is extremely bland without their condiments. Didn't even finish a boring chicken sandwich we overpaid for. The only solution the manager gave was to reorder after we paid $15 in service charges plus a tip for literally not even doing the bare minimum of checking to see if the employees at chick fil a threw the correct food in the bag. I would rather just order from Wendy's next time. read more

"Extra pickle" lol is this a joke? Lol there's 2 in there if you can't tell... not a big deal but kinda funny

This is literally the worst Chick fil A experience I've ever had. The kid asked me 4 times to repeat my order at the order mic and then got it all wrong anyhow. Then once I got to the window asked what kind of drink is was. For some reason every time I ask Chick fil A ANYWHERE for a mixed half sweet half unsweetened tea aka HALFCUT as McDonald's calls it they put lemonade in it. WTF. The 2nd sandwich he gave me wasn't even one I asked for and missed the 2nd patty I asked to add 4 times when he kept asking to repeat it. UG Then I had to go back to the window and clearly they need more help. The gal who fixed it was delightful and apologetic but the kid who is doing orders is a mess and heard other rumblings of his mistakes. read more

Horrible. They almost killed me after I specifically asked to remove an item severely, allergic to. And guess what it's ot only they didn't remove it they actually put double. Bunch of idiots that cannot read cannot understand. Cannot follow the simple order. Stupid stupid stupid I don't want to see this restaurant I'm not gonna order from this restaurant shame on you read more

Teach your dingbat employees to READ AN ORDER. If someone orders a MEAL that INCLUDES A BEVERAGE, then DON'T send the food without the beverage! How simple is that? I swear, people have gotten dumber and dumber. TEACH THEM HOW TO READ AN ORDER COMPLETELY! read more

Great sandwich, the fried chicken was fresh and juicy and hot. I only had to wait five minutes in line, they were friendly and efficient. A pleasant surprise.! read more

Jovanny- Thank you for nothing You rushed us through our order this afternoon and made our group feel as if we bothered you on your schedule shift. Today. Please next time you come across a customer be respectful if you're unhappy having to be out in the sun then make a change on your end don't take it up on your customers for providing you with a hourly wage. Also I appreciate for the future you taking a breather whenever you feel the need to be disrespectful. read more

I went and ordered two Chick-fil-A deluxe, and the woman asked me what kind of cheese I wanted and I told her pepper jack and then when I checked my order, she gave me American cheese. Why would you ask me what I want and then give me something else??!! And the staff there is always rude, Chick-fil-A is supposedly known for giving good service but all the Chick-fil-A's that I go to, especially this one, they have rude people working there. The workers are way nicer at In-N-Out. Chick fil a has horrible customer service and they need to retrain their employees. read more

Chick-fil-A - Wrong item in order - Fast Food Near Me - Santa Monica, California

This location doesn't have any indoor seating. It's a giant drive through. A ledge outside the building but no chairs. Over $10 for a chicken sandwich, not even the full meal just the sandwich. Not worth it and wouldn't recommend this location. read more

To start off my review, the person taking my order, Alex kept leaning onto my car which i normally dont mind, only if im receiving great customer service. However, thats not the case. Alex kept sighing and had no enthusiasm once again, leaning on my car and the atmosphere was just awkward. Moving on I had ordered an unsweet tea but instead received a sweet tea. Next up are the fries. It was more crumbs than actual fries which is disappointing. My husband and i had just left the beach and were really looking forward to some chick fil a. Dont get me wrong the food was still decent even the fries, well like 4 fries the rest crumbs. But anyway, order taker was very unwelcoming, almost as if they did not want to be there. Jobs can be frustrating i understand, however the customer shouldnt have to receive the end of the stick in this situation. Please find a job that you can actually enjoy :) read more

The $$ gone up but service suck very bad food was cold sitting on the counter my food was not ready in drive thru and waiting in front like we were told nobody brought my food out to the parking as we were told and I had to get out and get my food still my order was not right missing my spicy deluxe chicken sandwich the workers don't care can't give orders right close the store go home never going back to that location pathetic customer service no apology no excuses for a nasty service read more

Chick-fil-A - Chick-fil-A - Fast Food Near Me - Santa Monica, California

Manager Arecely VERY RUDE I ordered food with cash total was around 26 but gave 20 in cash and the rest with apple pay, when i paid the rest on apple pay it showed i paid 20?? how did she confuse 6 with 20 is beyond me. When i confronted her about it she was extremely rude and refused to believe me till i showed proof. I normally don't review but this takes the cake. if it was an honest mistake i would understand but for her to be rude and refuse to believe me just blew me away. read more

Chick-fil-A - ows a red order here sign - Fast Food Near Me - Santa Monica, California

Ordered 3 sandwiches on the app to be picked up in the drive through and once we got the food we left. I didn't think to check the food before I left. When I sat down to eat the food with my co worker, we realized our sandwiches did not even have chicken inside of them. Only the bun, lettuce, tomato, and one with bacon. I called and the kind lady explained that I would have a month to come back and get the food replaced. My co worker and I returned 5 days later to get the food replaced and the on duty manager turned us away because neither of our names were on a list. The only on- duty manager did not give a welcoming or apologetic tone towards the entire incident. Not a pleasant experience. Definitely recommend going to a different Chick Fil A if possible. read more

This chick fil a is amazing I was treated with great energy by this employee Jason, I had the need to come on here and thank the team.

poor customer service, my friend applied there about some weeks ago and she texted them and emailed them over three times she texted them for a fourth, and they finally answered and told her they decided to go with her application and to try not to be a racist but there were two new hires there and they young Mexican girls and my friend is a young black female looking for a second job. The hiring manager Mark was very rude and his supervisor Tiffany was rude as well. read more

This location was horrible first of all the attitude of the girl who took are order was horrible. She seemed like she was in a bad mood. Also one of my sandwiches had a long black hair in it and my other sandwich had a piece of plastic in it!!! And to make things ever worse they forgot to give me one of my sandwiches!!! Never going to this location again chick-fil-A Is great but this location sucks. The girl who took are order need better customer service experience. read more

So I'm a big fan of chick Fil A but I was so disappointed by this new branch. It might be that the employees are still being trained and that's why it a disaster. I stopped by twice so far and both times, the sandwich was super soggy. The last time though was different because not only was it soggy but it tasted like chemicals. Maybe the cleaning solutions are close to the food prep area. I'm not really sure. The one thing that they have in common with other branches is the customer service. They are super nice and never fail to say welcome and thank you. I will give them more time to train and bring this branch up to the same level as other branches then I will visit again. read more

Chick-fil-A - Fast Food Near Me - Santa Monica, California

So yummy all the time, the team really cares about you and your food. I always do drive thur pick up, but their app does all the work!