I understand Chick-Fil-A is a popular quick eat place; the counter has 1 person taking orders while the drive thru is moving slow as a turtle with a damaged leg. Other chick-fil-a's drive thru moves wayyyyyy faster. They need to get a grip on how to handle their drive thru. read more

Drive thru line is ridiculous. The line of cars to get our order is out of order when receiving our order. I was 5 or 6 cars back and received my order as I was about to move forward at the intersection where cars are supposed to pull forward in a one to one fashion. SO because I was receiving my order so far back in the car line two cars from the right lane quickly passed ahead of me. This meant I had my order and had to wait for the two cars that moved past me to get their order. This is especially frustrating when you are in a "fast food" drive thru and the line is not moving fast enough like the food is. I'm sure I'm not the only one who experience this frustration because this Chick-fil-A is always sending out orders to cars way back in the drive thru line instead of to the cars up front. This is also dangerous for the workers who have to weave in and out of cars to deliver the food to out of order line orders. Someone really needs to rethink this not fast food drive thru. read more

Came here to get my daughter some food after gymnastics at 8 pm. Got in the drive through line at sat there for 30 minutes before getting to place my order and another 10 minutes before I received it. Thought about ordering ahead but this is the only Chick-fil-A location without curbside that I have seen. Not sure what happened to the Chik fil A customer service standard but it's not at this location. Some retraining is in order. No one outside to take your order, no "it's my pleasure". read more

Chick-fil-A - Line - Fast Food Near Me - San Antonio, Texas

Okay, why are so many people hating on my top Chick-fil-A destination?! This is a newer location, and it's on my way home from work, and not far from my house. It's a Chick-fil-A directly off of a highway- it's going to be absolutely, dreadfully packed after school, at peak commute times, and most days at lunch. Chick-fil-A is a little treat for me, so if I'm going to go I plan accordingly and go at an odd time or place a curbside order using the app so it will be ready when I arrive. I've always had good service at this location, but you must also realize that most of the drive through employees are high school/ college kids. It's a fast food restaurant at the end of the day. I've never had a bad meal from this location though, and that can't be said for all cfa locations. My food is always warm, orders correct, the fries aren't soggy. I haven't ever been inside this location because it's so convenient for me. Clearly it's not a bad location since the line gets so crazy! read more

Don't waste your time coming here in the mornings. Multiple times I came into the restaurant and stood at the counter and they walk by and completely ignore you.. perfect example today at 815 2 employees look me dead in the eyes and just completely ignore me. There are too many cfas to waste your time coming here for crappy service. Do better read more

I stop here and it's on my way home so I have only gone to the drive-thru. But the employees are really friendly and the food is always quick and fresh. I was so happy when this location opened up. Maybe on my day off, I will go in the lobby and see how nice I am sure it is in there because it's new. Thank you for reading and the peach milkshake is awesome. read more

Chick-fil-A - Mmmmmm - Fast Food Near Me - San Antonio, Texas

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Pre ordered 2 gallons of tea 20 minutes ahead. Order was not ready when I arrived. Had to wait and was asked to get out of mobile lane. Such terrible service. Why pre order if your not going to start my order till I get there read more

Repugnant and disgusting. I found a long hair in my chicken sandwich. I was there yesterday (1/8), around 6 PM. I spoke to the manager, she took a picture, and offer a refund. I declined. Now, I won't be able to visit a Chick-fil-A again. Check your food before eating. You might be surprised as I was. read more

I don't know why this location had negative reviews. Although I see that it is a new location, and maybe there were some growing pains. However, I have to say that this had to be the single most enthusiast Chick-fil-A I have ever visited. I don't even bother to review fast food, places typically, but specifically checked into this location just so I could review them because of how friendly everybody was. I did dine in and did not use the drive through. And went at the peak of the lunch hour, when they were extremely busy. Staff all had smiles on their faces, and greeted everyone that walked in. There were people going around constantly cleaning tables, sweeping floors, all the surfaces. It was extremely clean inside! Orders came out fast and efficiently. And staff continue to round the tables and ask if people needed extra napkins, sauce, or if we wanted them to refill our drinks. For a fast food establishment, they really made it feel like a dine in experience. And for all the places that are automatically including a tip when you pay, they did not. There was no tip option, yet they deserved it more than any place I've been lately. I would've gladly tipped them a couple dollars for all their efforts, clean environment, and friendly atmosphere. For anyone who may have tried this place when they 1st opened and had questionable experience while they were working out the kinks: go back again. You won't regret it. It seems like they have things figured out and this is a great location to stop. read more

Manager used his discretion to refuse pup cups. No reason given. Little things like that was what made chic fil a fun and friendly.

Soo, CHAOS is the best way to describe the disorganized car line. No one is working the car lanes. And to make matters worst i can't leave. I am now stuck in line. I call the restaurant and ask for the mgr, with her response was "there is nothing i can do about that." Why are you guys open ? You have conditioned your customers to think their order will be taken quickly and served in a reasonable amount of time. I usually place large orders for hospital staff but will not if this is going to be the routine. Ridiculous. read more

I will try this location again soon, they seem to still be working some things out. None the less food is good, typical my pleasure is stayed. Everyone is respectful. I have not been in doors yet. But we will try soon. read more

OK Chick-fil-A Seaworld coming through with the mobile thru. The mobile thru option is easy, quick and painless. Love it! read more

Chick-fil-A - That mobile thru is - Fast Food Near Me - San Antonio, Texas

I've been here twice since it opened. I waited a few weeks to go to let the crowns die down. The first time I went it was a disaster. I went through the drive-through and ordered a peppermint milkshake. I waited 20 minutes for my milkshake. I finally flagged someone down and they told me That typically they don't do the dessert until they see the food order come in. The other person that came out told me that they thought I had left. The second time I went, I ordered on the app and it went smoothly. I scanned the QR code in the mobile drive-through section and within a few minutes I had my order. You really can't go wrong with any other food items. Since this is a franchise, the food will always have the same taste and quality. The app is very useful. I do like that they have plenty of options to choose from when you order. You can add whatever sauce you'd like to your order.I also like that you can see your calories on the app. That is an eye-opener. The staff members are always friendly and accommodating. read more

Trying out another new Chick-fil-a location. This one is conveniently located at 151 and Military Drive. So next time your near the seaworld area be sure to check this new one out! read more

Line was long as fuck. the lady was nice taking my order i ordered a bunch of food they gave me a cookie at 10am instead of 2 orders of hashbrowns gave me everything else but the hashbrowns. then i go back right at 10:35 they said they didn't have it and that they could replace w fries. Why the hell would i eat greasy ass fries in the morning. Then on top of that she said i had to go inside for a refund. Yea never again this shit is ass. never had a bad experience at any chickfla this was very disappointing. read more

This is the worst chick fil a they are incredibly slow and take forever. I was in line at this specific location over 20 mins in a drive through 1/10 read more

Super slow!! Ordered both online,and by Mobile Thru, and still had to wait for an extended period of time. Only one attendant working the drive thru!! read more

I ordered meals for three people through the drive by. Four to five car behind me got their orders before I did. I almost got hit as the car behind me went between my car and the car to my right. When I did get my order my shake's lid was not on right. The cup fell between the front seats. When I ask for another drink they acted as if they were inconvenienced. I also asked what the delay was? The employee said they were waiting on the sandwich. How can you not have a sandwich available? I notice all the orders behind me were small. When I asked the employee if maybe I should only order for one person, she said maybe. I guess your store cannot handle orders for more than one person. Will rethink going there when I have to order for more than one person or just go somewhere else at all times. read more

It's chick fil a so food is good. It's a new location. They need to match the speed of service like the other locations in town.

I am giving this location a one star because, on 1/2/24 I visited this location, I ordered through the mobile app about 30 minutes prior to my arrival. Once I arrived I noticed there was a mobile order lane, while in this lane you have to scan the barcode so it can let the employees know you have arrived so they can process your order (on this day the barcode was at the very end of the lane by the pick up window). while in line I waited for my food for 30 minutes. Meanwhile the drive up lane was fast and steady. Once I got my food I suggested to the employee that maybe they should consider moving the barcode sign (it is a freestanding sign that appears it can be moved) to the beginning or middle of the mobile line and maybe the mobile line will move more efficiently, hence the reason for ordering ahead in my opinion. She didn't say anything it just gave me an expression less face and a thumbs up. I found that unprofessional and she could have at least acknowledged my suggestion, even if she had no intention of relaying it back to MOD. Caucasian woman with blue eyes wearing a light pink beanie, please acknowledge customers don't just motion a thumbs up and say nothing. I didn't even get an "I apologize for the wait" remark. read more

mobile order line was super slow- you'd think that if you order in advance you're going to get your food quicker and yet the regular line is going faster. also when i finally got my food (which was only 2 food items) one of my items was missing so i had to wait even longer and flag someone down but no one paid attention to the other line so i was there way longer than expected. super awkward interaction. please consider double checking orders before handing them out. atleast they remembered my sauces.. this time read more