The line was out the door, yet I got my cookies and cream milkshake within 20 seconds of ordering! I also got my food within four minutes of ordering with a line of at least 25 people. Insanity. No rats hanging from the ceiling. Ms. Martha took my order with efficiency and a level of quickness and kindness. Then, after going OUTSIDE to eat at the nice outdoor seating, the amazing, hospitable manager (Victoria) comes outside to ask the people how they were doing. What other manager does that? I asked for a water cup and she made it her personal mission to get me a water cup. For free. And it was a big water cup. It wasn't some snack size water cup, yet a cup with such size and elegance that it might have been one of the best cups of water I've ever drank. Another worker came out and asked if I wanted a refill on my milkshake and water. For free! How thoughtful! Everyone seems to love working here and that makes me love to order here. They even got one of my friend's name's right, which never happens. Everything, including the bathroom, was really clean and there was even a prayer requests jar. I mean, you can't even call this fast food place. That is too degrading. This is a nice, classy restaurant where the customers are pleased because the servers wanted to serve. They even had an instrumental version of Hello, My Name Is by Matthew West playing in the restaurant. That's how you show God's grace in a restaurant! Bravo! Very joyful! Wonderful establishment! Honestly, worth the two hour and a half hour drive! The boys and I enjoyed and I will look out for this restaurant if I am ever in a 45 mile radius of this place again! read more

Chick-fil-A - This is the water cup I was gifted by the assumed manager. Look! - Fast Food Near Me - Salem, Virginia

I happened to be in the area one early morning and as I was looking for a place to have breakfast, I ran into this very unique Chick-fil-A. Actually, I have discovered that every Chick-fil-A is very unique in its own way. And this one was not different. First of all, I was impressed by the attractiveness of the design of its outdoor signs in relief. By the small dining patio to be able to dine outdoors in good weather. By the open interior space that created a comfortable environment in which to enjoy your meal. By the framed artworks and photographs on the wall celebrating the City of Salem, the Grand Opening of this restaurant on June 7, 2012, and the Story of Chick-fil-A. But as if this wasn't enough, what most impressed me was the quality of their employees here, as in all of their restaurants. Now only were they warm and friendly, but also very knowledgeable and helpful to someone like me, who was visiting their restaurant for the first time. They really made me feel right at home, creating for me an extraordinary dining experience. When it was time to order, a very friendly lady greeted me and took my order. I was able to tell that her greeting was genuine and not rehearsed. I order their Biscuit, Bacon, Egg, and Cheese Breakfast Sandwich, with their Hash Browns, and a Coffee. Everything looked so good and tasted delightful. I loved the little box in which they served my hash browns which were cooked to perfection. And were truly "Crispy bites of pure delight." My server so nice and helpful. She scanned my Chick-fil-A app so I could get points for my purchase and then showed me where the condiments station was so I could add cream and sugar to my coffee as I pleased. As I was enjoying my breakfast while sitting in a window booth, I noticed how cars drove by and a Chick-fil-A employee would walk to the cars, that by the way were under a roof, and diliver their orders. This indeed was more personal than driving through a pick-up window. Chick-fil-A always finds a way to make life more comfortable for its customers. And this isn't just statistics gathered through surveys. It is experienced everyday by each one of its customers. I highly recommend this Chick-fil-A as one of my favorite of them all. And look forward to returning for lunch or dinner in the near future. read more

See all

Nice people, but slow. Was driving to see my ailing mother who is in hospice care. Put in a mobile order and paid for it in advance 20 minutes before I got there. Did not want to wait around, given my Mom's situation. Got there expecting to find my food ready to go but, no, nothing. Asked a cashier but she had no idea and was unsympathetic. Had to wait around for my order. Not appreciated, because I submitted the order 20 minutes earlier. Honestly, putting in a mobile order saved no time at all. read more

I was in the area and driving back from Tennessee and I had to stop. I really don't eat any kind of fast food often but I make an exception for Chick-fil-A. No matter what Chick-fil -A I go to there's always a line in drive up or inside. The lines seems to move quickly because they're very organized. The staff were very friendly and accommodating. I placed my order and told them I was eating there. I was given a standup card to place on my table, and a worker would bring my order to my table. My order arrived within 5-7 minutes and the girl who brought it to me was very friendly. She even checked on us and asked if we needed a refill on our drinks. ( I love the Southern Hospitality.) I ordered two 4 pc Chicken Strip Meals.My order was perfect. Everything I ordered including their special sauces which are so good was correct. While I was eating I noticed the staff was constantly cleaning. This restaurant was spotless. They have a variety of different size tables for eating. I really enjoyed my time here and I would definitely return if in the area. read more

See all

We arrived at about 9:45 AM and they were still serving egg boat. Ordered an egg and bacon biscuit and husband ordered an egg, bacon and cheese biscuit. Mine was barely warm and husband's was cold. If you are still serving breakfast at that time then the food should be fresh and hot from the first one you serve to the last one you serve. read more

As always, Chick-fil-A knocks its out of the park! Clean restaurant, clean restrooms, fast, friendly service, and same quality food as all Chick-fil-As. read more

See all

Fast service. Friendly staff. The CFA way. This visit wasn't for me but my niece enjoyed her food. This location wasn't the easiest to get to. It's a couple of miles away from the interstate. Otherwise, no complaints. read more

See all

I used to frequent this location. Recently (past few weeks) I've ordered and 5/6 times my order has been incorrect. Sometimes it's something small like forgetting sauce, but I'm celiac and cannot have gluten (it won't kill me but I still can't outright consume it) and on 2 of those instances, I'd ordered a grilled salad and received breaded chicken instead of grilled. These instances have accumulated, and sadly I can't safely choose to eat at this location anymore for my own safety. I order through the app and know my order is correct and check receipts after receiving incorrect orders, and they are all labeled as I ordered them but not fulfilled properly. read more

Over the last few years, we have just happened to stop at this Chick-fil-A location twice. We were driving and I was hungry. We saw the restaurant sign on the side of the highway and I was like, let's just get Chick-fil-A. Out of all the chain fast food restaurants, I always feel like Chick-fil-A employees are great. They care about their jobs and I trust their food handling skills. This location is no exception. I ordered a chicken salad with no cheese or egg. They did it right and I didn't have a stomach ache which is always a worry when on a long road trip. The employees here were super friendly and helpful. read more

Holy chicken! Fast lines, great service! We don't have many Chick-fil-a by where I live, so the lines are ridiculously long. It was such a treat to pull in and have my order within minutes! Order was correct, food was fresh, service was friendly - I can't ask for more. read more

I am not one for chicken usually but I love Chick-fil-a! Everything is spectacular at every chick-fil-a but this one is especially great with its proximity to Roanoke College read more

The food is always fresh and hot and the service is always top notch! Can't beat Chick-fil-A! read more

Fast, friendly, polite service with great food. It can be busy, packed but they still manage to show nice manners while serving you really quick! Thank you! read more

This location's service set it apart from other Chik-fil-a experiences. I work In the hospitality industry and the service they provide customers, consistently, is impressive. But the greatest pleasure to experience was the gratitude and respect they had for eachother as they delivered this service to their diners. Kudos on the teamwork, and for providing a warm and welcoming stop on our road trip. read more

This is the halfway point on our trip south to see family, so we stop here quite often. The restaurant is always very clean and the staff is extremely friendly. The food, like any chic filet, is always fantastic. Don't forget the milk shake!! read more

Great service and delicious as always!!! The best drive through, we go right before they close and even then they are very friendly and happy to see you. read more

Great place to eat breakfast and lunch. My favorite is chicken sandwich with extra pickles With a Lemonade. I also ask for bbq sauce to pour on my sandwich. Good place to take kids and family oriented. read more

Chick-fil-A - Fast Food Near Me - Salem, Virginia

We were coming home from vacation & decided to make a lunch break. I was on crutches and walking across the parking lot and fell right before I got to the car. Immediately, one of the boys working the drive through came over to help. He brought a chair so I wasn't sitting on the hot pavement. The next thing the manager came out and offered a bandage and ointment. He then got me a bag of ice for my knee and helped my husband get me into the car. These people were so wonderful. I wish I knew their names because they were great. Thank you much for all your help. read more

The Chick-fil-A restaurant on West Main St. in Salem is a well run, friendly, fast food franchise that specializes in tasty food served in a timely manner with a smile. They live up to the Chick-fil-A. franchise's reputation for good food in a clean, orderly setting with good employees that are as polite as they are friendly. I eat here regularly! read more

Always fresh & hot. Great service. Didn't dine inside. Perfect for in the road travels.

Disgusting! Tables and restaurant was absolutely filthy. We typically choose Chick-fIl-A as a road-trip destination due to consistency of food, service and cleanliness. Fries were soggy, bathrooms were horrendous and staff had no care for the customer. We stopped for over an hour and not one table was cleaned! Very disappointed.... What's the refund policy for Chick-fil-A? read more

I'm sorry but I love you as a fast food place but the no mask so soon thing, the MINUTE the governor lets up, as a food server to the community and with young employees that may or may not get vaccinated, it was ALARMING to go through the drive thru and see six young employees not even two feet apart clustered together, NONE wearing masks anymore, handling our food, the guy says "yeah, we don't have to now", well sorry I don't have to eat there for a while now, I'm really disappointed in your decision to have no masks around food so soon, with young employees that will probably not get their shots, and covid will probably creep in soon and you'll have to close the store like earlier last year read more

I've come to expect a lot out of chic fil a. Seven hours into a road trip, I saw a sign and decided to stop for dinner. When we exited the highway, I saw the restaurant was over a mile out of the way. I was bummed and a bit annoyed, but I carried on. Hoping I wouldn't be disappointed. I went inside and was greeted by a lovely young lady, full of smiles. I watched the employees interact with one another and please and thank you was used often. Wonderful to see. No one looked stressed and all were smiling. It put me in a good mood. Our food was made super fast and it was all delicious. I was so glad I pulled in to this Salem chic fil a. Great job guys!! read more

Whenever we're on road trip and in Chick-Fil-A territory we make a point of stopping. Every location is exceptional. We usually get the Chick-Fil-A Deluxe with no cheese and the 12 piece Nuggets. Real chicken, not pulverized and shaped. This organization knows how to run a business. Staff is always super friendly and helpful. Keep up the good work and we applaud you for not being open on Sunday and what your support for the military. read more

Just based on the past few months I am giving this review. They always mess up our orders, or it's thrown in the bag carelessly and it's gross. (Picture attached). The few times I've traveled back to get the right order, the general manager has been rude which is not what Chick-fil-A is supposed to stand for. I would like to say this is a one time thing, but it has been months of bad experiences. The staff up front are great, but something is going wrong in their execution of orders and they need to get it under control. They are too worried about getting people in and out quickly, than actually making the food correctly. From someone that works in the food industry, it's unacceptable and very unfortunate. We love Chick-fil-A, and want them to improve. read more

Chick-fil-A - Fast Food Near Me - Salem, Virginia

Fast fast fast and great breakfast. Did I say fast. App is easy to use and allows you to go ahead in line to pickup food. Always super nice employees. read more

I like me some good chicken. Get it quick and get back on the road South Bound on I-81. It's a little ways off the Interstate but not too bad. Friendly staff and good quality chicken! read more

Fast service but the food was poor. The fries were cold and had no salt, the chicken sandwich was a piece of fried chicken, two dry pickles on a stale, very flat "bun". read more

Chick-fil-A - ows a piece of food on the hood of a car - Fast Food Near Me - Salem, Virginia

Friendly servers, great food, prices are good, place is clean and well kept. Servers are very conscientious about refills, asking if you need anything, else, thanking you for coming, etc. Owners are VERY supportive of the local community, and they are good to their employees as well. We eat there about once a week. read more

Offered cookie and gift card for small sandwich. So they made it right. It was just unusual that the chicken was small. Thank you.

It is ok, but the food is overpriced! The mac n cheese regular is 5-5.50, when I can go down to the store and get 20 packs of mac n cheese for like 8 dollars read more

Outstanding service and quality every single time I go. Even if by chance something is wrong they go out of their way to make it right

Amazing food and staff! Patsy was an absolute pleasure to interact with, she always came over and made sure we had everything we needed. She spoiled us rotten! She does her job incredibly well. Restaurant was clean and had a friendly staff, would recommend this location! read more

I go here about 3 times a week. It's my favorite place to eat. The breakfast is delicious and all of the staff is wonderful. If you ever go there ask for patsy as your waitress she is a delight. read more

This Chick-fil-A was clean and the food was great, but the highlight was that they had employees walking around the seating area asking if you needed anything. I was halfway out of my seat to get napkins when an employee asked me what I needed and got the napkins for me. She also later refilled my husbands soft drink. Great service. Congrats on 7 years in this location! read more

Stopped here on the way home on a road trip. Everyone in here was really friendly and courteous, and the food tasted good. Always an expectation at Chick Fil A, and they got that part right. With that said, they were completely unprepared for the lunch rush. They had workers walking around aimlessly looking for customers who appeared to need food and would ask them if that order was theirs... Then a member of our party was given someone else's order. The line was way too long even though it was lunch time (I've seen way more efficient Chick Fil A locations). It just seemed like a very friendly but very amateur staff who meant well but was either poorly trained by management or just not prepared. Overall - if you're in a big hurry, maybe seek out another one. read more

Not only is the food great, the customer service is by far the most genuine and over the top. The is what makes Chick-fil-a the BEST fast food restaurant! Thanks guys! read more

THE absolute best for those looking for a quick stop on a lunch break they handle every customer with dignity and a cheerful demeanor and I've never once had a wrong order in the 8 years I've been going. I HIGHLY recommend read more

This is my favorite chick-fil-a within this area. Best customer service and have not been disappointed

I LOVE Chick-fil-A plain and simple. you can beat the service and the food is always hot and fresh! I love Elona! she always greets you with a smile even in the busiest of times! read more