If you go here, please have no qualms about holding up the line and checking your bag before you drive off. They will leave something off. Food sometimes but especially sauces. It's annoying. They just did it to me 5 minutes ago. DO NOT DRIVE OFF read more

This location is AWFUL. If I could give 0 stars, I'd gladly do it. If you go, be prepared to wait over 30+ minutes to order and to receive your food. Totally unacceptable and not up to Chick-fil-A standards. The entire team and management needs to be retrained. What an atrocious experience. read more

Got line at 5:53pm at drive thru. Its 6:47pm and I'm still in line trapped and no food. Pretty much sums up this location. Never ever again Update: 1 hour 35 minutes to get my food. And to add insult to injury the fries were cold and the nuggets were hard. Don't bother people. read more

Whole order wrong. No honey mustard. How they expect me to down this dry ass chicken sandwich with no sauce. Almost choked on dry tomato's. Atlantic Ave would never. read more

Chick-fil-A - A sandwich with everything on it No honey mustard - Fast Food Near Me - Rosedale, New York

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Listen, don't waste your time going to this location. The service here is TERRIBLE. I mean you literally have to wait 45 mins for your order which is ridiculous & dining room isn't even open. Once you receive your food everything is cold or dry af, I feel like I'm biting into a Brillo pad. Save yourself time & money and don't come here. read more

They need to do door dash or Uber eats for people who don't live in the immediate area. My kid loves this place but I could imagine the wait. Already waiting in line it takes 20 minutes for your meal to come out. Asking for sauce , you may get some huffs and puffs from the managers. Speaking of managers ... they don't hold no weight. They not helping out they staff or moving fast enough EXCEPT that one lady who yells out everybody name. She's cool! Other then that , I don't see what the hype is with the chicken BUT as long as my kid likes it ... I can't complain too much. read more

I went through the drive thru and Ordered a cobb salad with no bacon crumbles. The cobb salad had bacon crumbles on it. A kids chicken nugget kids meal with apple sauce instead of fries. I got 2 apple sauce and no chicken nuggets. The only thing that was right was the chicken sandwich deluxe wit no cheese meal. This is my first and last time I'll go to this chick fil a. I live too far to take it back so it was waste of $30.13. read more

This is probably the worst chick-fil-a I've ever been to. I've never been to a chick-fil-a where employees had a nasty attitude lol wasn't surprised though just because of the location haha Been here a couple of times already because it's so convenient from home. Wait times can be very long, even when it's not that busy. Hopefully it gets better! Food is ok. Hence, why I gave it 2 stars and not 1. Note to management: Please train your staff to be more friendly/polite. This isn't McDonald's lol read more

Terrible. Wait times are extra long at the drive thru and you can not even go inside to order. The owner should've made sure he was actually prepared for this crowd. read more

Let me start by saying this, I'm sure the folks who work here are some fine ppl, that being said this place won't be open long if they keep this up. Twice I've been here and both times I've had to wait on the drive thru line for more than 30 mins. First time for dinner and second for breakfast. So doesn't matter what shift is working, they can't seem to get it right. To top it off, I get home and my order is wrong. Biscuit and English muffin aren't remotely close to being the same. I really hope they get it together cause this won't last long if they keep this up. read more

Food was cold and saggy. Old oil was used as well . Tenders was dry and ugly, could tell they use overnight oil as well . Taste disgusting . First time at that location and never again ! read more

Very professional, fast and efficient!!! For this to be the first day in business!!! I was pleasantly surprise how well it was going! I'm so glad I finally have a Chick-Fil-A in my backyard!!! Please continue the good work!!! I went back in the morning still smooth sailing!!!! Congratulations read more

Been waiting for this location to open, living just 10 minutes from this location our family was excited for this store to open. We'll our excitement ended yesterday... I ask you, what is the MAIN INGREDIENT on a CHICK-FIL-A chicken sandwIch... why YES it is CHICKEN... how then does one FORGET to put the chicken on said Chicken Sandwich. They sure did not forget to charge my card but far too many people while I waited for my chicken for the chicken-less sandwich were dissatisfied with their experience. For now when I have the craving for Chick-fil-A I'll be heading to other locations so that I get an on brand experienc. read more

The wait time for the drive-through is atrocious. I waited in line for 50 minutes after my initial arrival at the drive-through to finally receive my food. It took a long time for the first staff person to come and mark you checked in. You later had to speak with another staff person who instructed you how to merge to get your order from the window. Upon getting to the window, waiting for my food some more, and finally receiving it, I opened the bag to see that my large fries came up to less than half of the container. I told them that the container being barely full is not acceptable and they gave me a new large fries that was completely full. The lettuce in my spicy deluxe sandwich was soggy and had no texture. The top bun of my sandwich was burned. The chicken had an inedible part in it. The mac and cheese was okay. The Sunjoy was good. I highly doubt that I will be returning. I rather go to another location. read more

Been super excited for this location to open up. And when it did, it's only been a disaster. Been there 4 times now and each time my order was wrong. I mean last time they didn't even give me any chicken fillet in my Sandwich God forbid I get fresh fries! Why do their fries taste old? I go to Chick-fil-A almost everyday except Sunday cause they're closed but for now even though I live in Hewlett and I'm only 10 mins away, I will have to keep driving to Westbury for some proper Chick-fil-A read more

During breakfast they need a disclaimer in the app and at the drive thru. I waited 30 mins for food I never got. I was told my food wouldn't be ready until 7am I wished I was told that before I paid. I just left and will request a refund... read more

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This place deserves 0 stars!! Honestly this location needs new management or needs to be shut down. There's no reason why I should be waiting in the drive-through long for over an hour. Then when you place an order inside the wait time is an hour too! Horrible service the employees are in groups talking to each other and texting on their phones. Shut this location down it's making the chain restaurants look bad read more

Stopped by this Chic-fil-a, its a brand new store. When I walked in but it was extremely clean and bright. I ordered the #1, which tasted great. The biscuit tasted the way a biscuit should taste. It was not hard nor stale. I am not a big coffee drinker, but was offered options by the cashier. Which is another thing I should mention. I don't to put a name up here but I will use his first initial, K. This guy, provided amazing customer service. I think I needed to mention that. This was a positive experience. I will visit this location again. I hope the enthusiasm continues in this Chic-fil-a read more

Chick-fil-A - Chic-fil-a in Valley Stream.... I ate the food before taking a pic. So I took a pic of the store. :-) - Fast Food Near Me - Rosedale, New York

Service is just terrible. Location is over crowded and unorganized. Staff is standing in the drive thru section talking to each other vs taking orders and avoiding eye contact with customers. There is an obvious lack of leadership and empowerment of employees to do the right thing by customers. I placed my order thru drive thru and about 5-7 cars behind me received their orders first. Upon driving up to the order pick up section, I was told there was an additional 2-3 min wait for my order and was instructed to park in the lot and wait for a server to bring me my order. 15 min later, a server brings the order and assured me everything was there, however items were missing. I walked up to the drive thru with my purchase and receipt explaining items I paid for were missing. The worker was initially only willing to give me one of the two missing items - which I already paid for. I had to stand there and justify that I had already paid for both items and explain that while she gave me an item from the original order that was missing - one item which was already paid for was still missing. Food tastes good, but not worth the time and effort involved at this point. They really need to get it together and train staff and management better. Obvious lack of leadership. read more

SHOULD BE NEGATIVE STARS!!! My cousin and I were planning on a quick lunch break from work at this location. This is easily the worst Chick-fil-a I've ever stepped in. Chick-fil-a usually has a good reputation about their service however, it took me 55 minutes since I stepped in the door to order my food (There was only a couple people ahead of me). My cousin ordered before I did, and he received and ate his food at least 20 minutes before I ordered my food. Furthermore, there was at least 10-15 doordashers and pick up orders that crowded the entrance, and even walked up to the registers causing chaos and disorganization. They had one guybworking the register during a lunch rush hour. To add to the disappointment, the food wasn't even good. The chicken was mainly burnt breading and not actual chicken and the soda was watered down and not even filled near the top. If you're looking for a reason to go anywhere else for lunch, this is it. Do not come here if your life depended on it. Figure your shit out Chick-fil-a Rosedale. read more

Overall great experience. As we all know this is a brand new location. With that being said, they have an extremely high volume of customers so don't come here if you're in a rush. Give them a chance people! We are so quick to bash each other. Give them w couple of months to be fully staffed and get it together. Been here at least 4 times mcluding grand opening day and I will continue to return and support this chain. No more driving to Westbury! read more

How I order 2 12 piece nuggets and they didn't put not 1 sauce in the bag and no milkshake ‍

HALF HOUR WAIT ALWAYS!!!!! Always out of food. Cheese, tomatoes and lettuce ice tea. Long ass lines that never move. Unprofessionalism pants down and no hair net. Staff arguing with each other. Giving wrong order or forgetting items out of carry out order. No sense of urgency. read more

Chick-fil-A - Long ass line that never moves - Fast Food Near Me - Rosedale, New York

This location is the absolute WORSE!!! , I arrived at 9:55 am for breakfast which ends at 10:30 stood in line in the drive through for over 35 mins. When I got to the window to order they switched to lunch. If I wanted lunch I would have arrived for lunch. The Manager was rude and the staff is all nasty. No accountability for the long wait. In the past they didn't have any tomatoes or lettuce. I try to support a black own business, but this location makes it hard to do so. I will not be going back , I will drive to Long Island. read more

Don't waste your money dining at this location. The quality of food is below average and the operator manager of this place is ignorant and very unprofessional. Never coming back here again! read more

Go Get It Now!!!!! Hands Down The Best!!!! Quick And Satisfying!!!! Great Prices!!!! Can't Go Wrong!!!!

Went there on the first day they had indoor service and it was comical. I coughed it up to a learning curve for them. Been back twice. Both times the staff were slow in handing out food and how they operate. Nobody really cares about the service there. Today it took forever for me to get my food even though they weren't busy. There was a lot of food premade on the racks. It shouldn't take 10 minutes to bag and hand out food. When I finally received my order there were no sauces in the bag. SMH. Chick Fil A regional management or whoever owns and operates this location needs to do somethin. The service is terrible at this location. Not up to Chick Fil A's standards at all. read more

Slowest service I have ever experienced. I just spent an hour on the drive through of this place. Save yourself the time and eat somewhere else read more

This by far worst one ive been to it took the 35 min to give me a milkshake and another20 min to get my one order i placed

The staff at this chick fil a are horribly rude i've never experienced attitude at a chick fil a until this one opened. Ole girl gon say under her breath i pissed her off cause of the way i ordered a meal. just weird as hell. no other chick fil a in new york gonna treat you as bad as this one. just don't go here. read more

Ngl this might be the best tasting chic fil a I ever had and I've been to multiple chic fil a from New York to Georgia not skipping a state in between them and they never taste this good hopefully this is not just bc it's opening week and they keep up the momentum I've been twice already and it was delicious both times read more

This has got to be the worst Chic-fil-a in the franchise's whole company! I was locked in line for 2 HOURS!!! No explanation, no apology, no "Have a pleasant day".... No nothing! Just a "Here" when I finally got up to the window and they handed me my food. They then had the gall to be stingy with the sauce! I called corporate and was told it needed to be addressed by the restaurant. I left several messages and received no response. This franchise does not follow the usual friendly and considerate Chic-fil-a culture they have come to be renowned for. They don't care at all about their customers... I'll never patronize this location again!!! DON'T WASTE YOUR TIME!!!! The Westbury and Hicksville locations are close enough... you could drive there, wait in line, and drive back home in the amount of time it takes for them to service you at this location!! They've already built a reputation amongst locals for being the absolute worst. Don't do it to yourself! read more

The absolute worse Chick Fil A I've ever been to in my life. The worst fast food restaurant period. This place is an embarrassment to the Chick Fil A name. Trust NYC to fk up a good thing. Waited over 30 minutes for just 2 vanilla milkshakes that I ordered with the mobile app. I wouldn't have waited had I known it would take this long, but there's no option to cancel your order and get a refund once you've paid. They've been opened a couple weeks, but they do not let customers inside. People crowd around waiting outside for mobile orders. The drive thru is always extremely long and chaotic. Whew the ghetto. Never again. read more

Some of the workers seem to have a very nasty disposition...Ty, needs to explore another field because customer service is not for her! Its hard to spend money at a place where you want to fight the staff! read more

It's not worth drive to come here. The drive through line has not moved. You have to order online. There isn't an option to get fries or a milk shake. Truly a disappointment read more

This location suckssssssss. I'm writing this review while waiting for my food in the drive thru for 30 mins. Do not come here. They are so slow it's unbelievable. Extremely unorganized and workers do not want to be there. read more

Paid a total of $50 and did not even receive my full order, in addition, they do not make it easy to report an issue when ordering through grubhub. Paid for drinks that never came. HUGE WASTE OF MONEY!!! read more

The customer service is terrible. I only go there because it is close. EVERY TIME I have gone I have had to wait 40 min or more. Ridiculous.

The staff is friendly and the food is comparable to any other Chick-fil-A... But the wait is horrendous. They do not have an open dining area secondary to lack of workers. so most people do drive-through or pick up. Unfortunately, the drive-through line will take you 40 minutes to get through for breakfast. Then once you get into the line, you are trapped with no way to exit. I ended up ordering my food on the app while in the drive-through. When I got to the front of the line 30 minutes later... Half of my food was cold. read more

I was in this location today for my first Chick-fil-A meal ever, and I found the team to be efficient and quite helpful. So, I was sad to see the overall rating here and a few of the other reviews, so wanted to share my positive experience today. The team member taking orders was pleasant as she kept the line moving and orderly. My meal was prepared properly and quickly, although there were quite a few customers in the store on a day with heavy rain and wind. When I received my meal, I unknowingly sat it down in rain water that must have mistakenly left by another customer. One of the team members saw it, immediately alerted me, took the bag and replaced the entire meal with a new one, because "she didn't want me to have a soggy meal." I would have easily walked out of the store without knowing how this really happened otherwise. The meal tasted great, and I even mentioned to my husband on the way home how pleasant my first experience was...so good job y'all ! Thanks ! read more