It's airport food, but we had a good meal. I would say service was above expectation. Nadine is the best! She is hard working, pleasant, and really attentive. Fun spot to stop on your way out of town. read more

Nicole, my waitress, was attentive, friendly, and just plain wonderful. I had the vegetarian omelet and the waffle fries, both, of which, were delicious. The reason for the three stars is that it took over 45 minutes for my meal to arrive...in the airport. SMH Tip for everyone: they have a panel by the kitchen that shows all the pending orders and their status in red, yellow, and white. 3/4 of the display was red this morning. So take a peek before deciding if you want to stay. read more

Don't bother. If its busy at all, just go elsewhere. We stopped in pre flight. Sat down and after about 10 minutes, I had to ask someone if I could order. They said "let me check" and looked for what was apparently our waiter. Still nothing. Finally, about 5 minutes later, we ordered. I then watched people sit after we did and began getting their drinks. We still had nothing. Had to ask 3 times only to be told let me check. The drinks finally arrived but another 15 at least before the food. Service was worse than vad and its clear management isnt managing. The staff all looked like they were lost. The food was just ok, not note worthy, but after all that, I didn't care. I was hungry. Then it came time to pay and I had to hunt down someone to take my money. They WERE busy but even with that, they dont seem to care at all. Its an airport. People gotta get in and get gone so they dont miss their flight. Not here. read more

We got to the airport a few hours before our late night flight and planned to have dinner here. It was crowded and the place isn't very big. Luckily a table opened up just as we walked up. Unluckily the service was slow. I wouldn't recommend this place if you are paranoid about missing your plane. The place served southern comfort food.. My husband and I got the honey chicken and pickles. The chicken was juicy and the sauce was just the right sweetness. The sauce got everywhere making our hands sticky. The pickles were ok. The coleslaw that came with it wasn't my favorite and the biscuit was a little dry. The waiter made an effort to make sure we had everything we needed but you can tell he was tired and overworked. read more

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The wait staff was great, food awful. Hard to screw up a signature item "biscuits" but they managed to do it, dry, sweet and soo stale they fell apart when you picked them up. "Famous" mac and cheese, tasteless and hard. Ice tea warm. Don't bother, pick up something at the grab and go!! read more

For the food, 4 stars but for the price... 3. So I'm giving this spot 3.5 stars overall but on the lower end of that for the overall experience. The fried pickle spears were great with their house dipping sauce. Not soggy and tons of flavor. Definitely a great reason why they have their name! Fried chicken Caesar was ok. Well-dressed but chicken breading has no flavor and a bit dry. Needed to use the rest of my fried pickle sauces to compensate. They had a Jacob's pickles draft beer (and despite the pickles in the name it does not have or taste like pickles!). Really great draft beer though. Great lager flavor. The problem is that for those 3 items I paid almost $60 including tip. About what you can expect given this is NYC and the airport but that's pretty steep given the location. Service was fine enough, but given that you're in a casual spot at JFK it's nothing fancy. They helped me fast but I noticed some inconsistencies when people tried to get their attention at the bar. Bar stool seating had charging outlets so that was a nice thing to have! read more

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New airport outpost of Jacob's Pickles in Terminal 4/JFK. The layout is not huge, but comfortable, with some tables, booths, and a bar. We decided to eat at the bar. The bartender was very pleasant. Our orders arrived promptly. The menu is an abridged version of the regular Jacob's Pickles restaurant menu. There is a breakfast menu until 11am. Other items mostly revolve around fried chicken and biscuits. I ordered the honey chicken sandwich with fries. Everything was delicious! The waffle fries were super crispy. The chicken was moist and flavorful. Loved the biscuit as well! A great addition to JFK! read more

Jacob’s Pickles - Southern Near Me - Queens, New York

Jacobs Pickles On the way to my gate at the JetBlue terminal in JFK, having time for a quick lunch before departure, decided to try Jacob's Pickles. The space was well lit and lots of seating with charging outlets even at the bar. We saw two seating at the end of a high top which is convenient for our carryon bags and were seated right away by a very nice server. Ordered the Jacob's Burger, it was extraordinarily good, straight out of the kitchen warm, sweet high quality beef topped with onions, pickles of course and cheese served on a brioche bun with enough substance to hold the very moist hamburger and its toppings. I am tempted to try their NYC location when I get home. read more

Jacob’s Pickles - Jacob's Burger - Southern Near Me - Queens, New York

Disappointing customer service. Poorly organized. Long, chaotic wait. Yes, they were busy but the answer is not to cram customers together. A very uncomfortable environment and currently one of the only sit down places open at Terminal 5 at JFK. More restaurants are scheduled to open back up in a couple of weeks. Big renovation. The waffle fries were quite good but the "Nashville Hot Chicken" was terrible. There was something that was supposed to be cornbread ( I think) and two extremely thin, terrible tasting pickles on top. $14 for a can of beer that costs the same as a 12 pack in a grocery store. Shameful pricing, but that's across the airport. Do better Jacob's Pickles. read more

It's hard to find good help. That's the bottom line, service was horrible ,because the bartender/server was rude. Ambience was three stars and the food was what you would come to expect from an airport restaurant that's a take on a really amazing restaurant. What really shined was the manager? She was understanding and I understood that it's hard to get good help. I'd actually like to thank her because she was the one highlight from the whole experience. read more

Jacob’s Pickles - Menu - Southern Near Me - Queens, New York

horrible service, below average food and high prices restaurant was filthy. After renovations are complete in terminal 5 this place will go out of business read more

I took off a star for the slow service that day I went but the food and drinks are amazing. New to terminal 5, and I'm glad they are there cuz it's now the best place to get a good meal there. I had the hot honey chicken biscuit and my son had the Mac and cheese. Both were awesome and those mocktails were even better. This is a great place to get a fill you up meal before you board your flight. read more

Jacob’s Pickles - Those pickles are amazing!!! - Southern Near Me - Queens, New York

My husband and I were on route to Cancun, Mexico and had a layover at JFK. We stopped at Jacob's Pickles because it seemed as though it was the only sit down restaurant to eat. It was extremely busy and luckily we had plenty of time to wait for our connecting flight. We were surprised at how good the food was. I had the ham, egg and cheese biscuit with fresh fruit and my husband had a ham and cheese omelette with delicious waffle fries. The portions were huge, everything was cooked to perfection, and the service was good considering how busy it was. I thought the ambience was nice with the choices of tables and chairs, high top tables and a bar. I recommend this restaurant...if you're in a hurry, it's not the place to go just because it seems like the only sit down restaurant. I think JFK should add another choice . read more

The service is horrible. I was treated like an inconvenience. I was left untended for long periods of time.

They didn't have half the items on the menu on a Saturday morning. This included no biscuits for the sandwiches, so everything was served on a basic hamburger bun, but we were all charged the same price as a biscuit. The eggs were not cooked and neither was the bacon. The runny eggs exploded all over my son's plate when he took a bite. We also ordered the fried pickles and they never showed up. This location is an absolute disaster. Wish I'd read the reviews before going. We paid $117 for absolute junk. read more

Service at JFK absolutely horrible! Takes 20 minutes for food, then another 20 for a check! One server at the front was talking endlessly apparently to his friend. I left after 15 minutes being ignored. The manager of the JFK location should be fired! read more

Salt and sugar in everything...Waffle fries were saturated with grease...Worst breakfast I've ever had...coffee was burnt... great service cream.... read more

I'm not a restauranteur but this has to be the worst run operation I have ever seen. Long lines to get in, big delays upon sitting, empty seats, 10+ orders ready in the kitchen, At least 10 employees outside of the kitchen just walking around being useless -- and can't get an order right to save their lives. This outpost is a disgrace to the Jacobs Pickles Brand and everyone should be fired. The robots cannot come soon enough. read more

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I came to Jacob's pickle this morning and I was very disappointed as I been wanting to try this place and the pickles. I ordered beer first and my first 3 options they told us they didn't have any.... I asked for miller lite, modelo and coors, and they didn't have any. Then we ordered food and of course wanted to try the famous pickles, and guess what? A pickle named business didn't have any fried pickles. Unreal, got a bacon egg and cheese, for 18bucks mind you.... But very disappointing place! read more

Please do not let the aesthetics fool you. The Service is horrible. The food is overpriced and mediocre. The environment is a bit loud with music. The employees don't even make eye contact, very strange . Save your money. Biscuits are try and messy. read more

I always love pickles and saw this place. Mind you I was expecting a good pickle since it's on its name. Sad of a place. Servers were too busy even refill our drinks.... And the pickle, maybe just stick to store bought, it was disappointing. read more

Jacob’s Pickles - Fried pickle. So sadly made. - Southern Near Me - Queens, New York

Server did what he could. Place was packed. Food was not anything at all like spots in city. We were 3 people. We had 2 Bloody Marys each. First Bloody Marys seemed like there was something missing. Second round came out completely different with olives and salt. Omelette was tiny and felt like it was uninspired airport food. Fries were from Sysco. JFK terminal 5 wants to elevate their restaurants but this was a BIG disappointment. Hope the owners read this and help staff adequately and elevate food. Too bad. read more

Server arrived to take my order within 5 minutes. Food was delivered less than 15 minutes later. I had the buffalo chicken sandwich with coleslaw. Food was delicious and fresh tasting. Food without tip came to just under $25. read more

Jacob’s Pickles - Buffalo chicken sandwich with coleslaw. - Southern Near Me - Queens, New York

This location is about a month old at the time of my review. Hopefully, they will improve. As is, the food itself was really good. I had the Caesar salad with chicken and a mocktail that was good enough for me to enjoy on a summer day. The location itself also looked nice on the inside, and the design choices to have an open seated area thar faced the hallway towards the gates was a good design choice. The service was bad. The front of house person was good in being accommodating and welcoming, but I sat for 15 minutes before being acknowledged by any server. I asked the front of house staff whether I should order at the bar, and then a server went to take my food. I then sat for another 15 minutes with no acknowledgement from anyone nor drink so far, only for the server to say "I didn't forget about you" when they brought my drink 30 minutes after sitting down--and right with my salad. I finished the salad and then was waiting to pay, had to flag another server to pay, and then was given the POS machine to pay myself. That wouldn't normally be a problem, but the machine was clearly programmed for a server to complete the transaction. They designed this space--and priced the food and drinks--to the expectations of a full service restaurant and bar with the front of house experience lacking in its ability to deliver. I hope they figure out how to improve their service, but I'd only order to-go or order from elsewhere in Terminal 5 before then. read more

Waited 48 minutes after I ordered Food never came. No explanation. I just left. I had a plane to catch.

Skip the Food, Maybe Just Grab a Drink Keep walking past Jacob's Pickles!!! the food and service were a big letdown. I'm not usually a fan of airport-style food, but I ordered the "Biscuits and Fixins," and it was honestly terrible! dry, bland, and just not worth it. My husband's waffle fries tasted old and were served cold. Overall, the experience felt like an overpriced diner gone wrong. That said, the Aperol Spritz was actually really good ! probably the only redeeming part of the meal. If you have to stop here, maybe just stick to drinks and skip the food entirely. read more

Really good JFK dining. 4 stars only bc it's expensive AF. Beer, Bloody Mary and chicken were all good. Felt like a real restaurant (other than the prices and luggage) at the airport. read more

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Restaurant was unsanitary with dirty cups and stained plates. Honestly so disappointed as I heard great things about the food here.

Terrible food, the service was horrible, our server didn't say thank you please or have any basic manners. Don't waste your time here. It looks like the only decent dining option in the terminal but believe me, you're better off getting a granola bar from the news stand read more

Looked so cute (at least compared to other fare at the oh so sad Terminal 5) so it lured us in. Big mistake. Service was awful. Laughably slow (but it's not like anyone had planes to catch), no silverware or napkins until well after food arrived. Food was just as bad. A buffalo chicken sandwich with a drizzle of buffalo sauce. An overcooked burger. Fries that tasted like dirt. Literally- like someone had seasoned them with dirt from a baseball diamond. We were just happy we didn't get sick. read more

Food was good but came out cold. The issue behind that is also that it took forever for someone to great any table and it wasn't busy. About 3-4 tables and four servers and one table already had food. The manager had to come greet and also took my order, the server didn't come to the table except to hand me the bill. Even after I sent food back to reheat he never came to the table to check on me. It has potential because terminal 5 doesn't have much good food options but I came to have my birthday dinner here and I was highly let down. I even had time to download app write a review eat my food and still had no interaction with my server. read more

Chaotic, unorganized and dirty. Service was terrible. Walked out before I could be served

After a long flight from Dublin, Ireland to JFK. My wife and I wanted a cocktail. Stop in at Jacob's Pickles. Service was slow, not busy. The server's spent more time talking among themselves than helping customers. We were not the only ones. Finally she takes our order. I had a Grey Goose martini with 2 olives, and my wife had a rum punch. After about 10 minutes, again not busy, our drinks finally arrive. My martini came dirty which I do not like and the wife's was weak. The server was rude and said that's what I ordered. The glass was half full. At first she didn't offer to exchange it. By then I was pissed and just wanted my check so we can go somewhere else. The bill, $54.95 for crappy drinks. I would advise no one to go to that particular restaurant. Maybe the one's in NYC might be ok, but stay away from the one at JFK Terminal 5. read more

Nadine behind the bar was the epitome of customer service. I don't know anybody else who could chat it up (and serve it up) at 5am (!!) as if it was 5pm. The space is fantastic, located right outside the TSA checkpoint. While I didn't eat, my friend ordered a breakfast burger that looked perfect. I wouldn't have wanted to start a work trip any other way. Hats off to Nadine and the rest of the team. read more

I got really excited because I love the UWS location, but the $27 chicken salad could not have been more disappointing. 1/3 of it was inedible old lettuce. read more

The server was very nice, the restaurant looked clean and the drink was strong. The food unfortunately was not good at all. Eggs over cooked, and the biscuits crumble to the touch and are sickly sweet. No where on the menu did any of our party see that they are sweet biscuits and we checked afterward to make sure it wasn't something we missed. Hopefully before our next trip Deep Blue will have reopened because we will not be going back here. read more

The food was almost as bad as the service. Had I not gone to the original Jacob's Pickle in the city, I'd probably never be back. Or server was horrible , the food was cold and bland. read more

Terrible service. Front hostess not friendly at all. Sat us at a crowded table when many others were available. Asked to move and she said "go ahead and sit over there if you want". No escort, no smile, nothing. Sat down and was ready to order. 10 mins go by. I ask the unfriendly hostess if we order at the bar. "No" she says quickly and that's it. 10 mins go by. I ask a server who's walking in the area if we order at the bar. She says "no with me" even more unfriendly than the hostess. No I'll be with you in a minute or thanks for waiting. 10 mins go by. She never returned to us after serving meals in our area. We get up and leave. read more

We got seated but they took 20 minutes to take our order, and didn't even give us water until half an hour later. The group that was seated next to us came 15 minutes after we were seated and got their food before us. Service was a joke. We left cause we felt neglected. read more

Sustained food poisoning from a chicken sandwich on 1/4/26. Ordered from the to go window.