Horrible service. Horrible drive thru experience every time. If you like getting your food and waiting 20 minutes in line go here. It's consistently like this. read more

They have really fell off I don't know if it's just this particular area the city because they are so busy in there so overwhelmed I have went there several different Saturdays first thing in the morning I'm the only one in line they make me wait and then the line gets backed up and everyone behind me gets annoyed and then long behold the order as well 4 times straight wrong order not one small thing being wrong the whole entire order being wrong one time I went there and I got no chicken on any of my sandwiches and they sell chicken and then another time when I ordered just two small items they tried giving me six bags of food...what a joke read more

The saltiest nuggets i've ever had in my life. Someone screwed something up. I was honestly gagging but I was busy and spent 20 minutes in their long line and it's all I had to eat so I choked it down. I feel sick now. Disgusting. read more

How can I give less stars. Your hiring practices have hit rock bottom. Below that even. Simple order, not busy. Lauren takes my name, I give her my order, she repeats it, I confirm it, pay for it, she thanks me BY NAME! I drive up to the window. "Name on the order" I say my name...OMG CONFUSION!! No order with MY NAME. I look over at the bags I see one with exactly my order. My car details. but the name on it is LISA!! I tell the guy that's my order he's says " are your Lisa?" No it's ____. "Then this isn't your order it's for Lisa" ok then can I have my order? " we don't have an order for ____" you need to go in and order or drive thru to order. I DID! And I paid! Guy talks to girl at register. "I don't know what to do" she talks to another girl. " I don't know what to do" meanwhile cars back up and my order sits there but since my name isn't LISA it's not mine. At no time did anyone of your workers say "hey let's just repeat your order" but they couldn't because I ALREADY PAID FOR THE "LISA" ORDER THAT LAUREN PUT IN. And I'd have to pay again. Maybe she didn't like my name I mean she only said it twice. Maybe she thought Lisa was a better name for me? So I ask to have them refund my card. "But ma'am we can't because there's no order for you" "We don't know what to refund back." I got a refund on my card. I have no idea if it's correct. Please chick fil a hire smarter kids. Are all the good ones off for the summer? Or are they all just gone and moved away? FYI--- to your "workers" I speak and understand Spanish I heard and understood every word they said! read more

Chick-fil-A has joined the fast food coffee wars and as I might have guessed, they are very good at it. They serve Thrive Farmers Coffee and it is very good. Maybe even great, definitely great for drive through fast food. They have an exclusive deal with the Central American growers that allows the farmers to keep much more of the revenue. I've been hitting this location for the coffee. The chicken sandwiches and lemonade are on par with their other locations. The service is too, especially drive through service. This store suffers from its smaller location, especially parking, and drive through. Yes, they've put in a double drive through, which means they can handle higher volume, but the 20,000 square foot ( or whatever it is) lot is not big enough. Gridlock ensues at peak times. Parking lot and drive through maxes out and you can get stuck in your car in bad spots. Rockwall needs another location, or this one needs to upsize. Tough problem, but a good problem they need to solve. 3.5 stars. read more

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they gave me one pickle and I don't even like pickles I'm just so weirded out by the one centered pickle on my chick fil a sandwhich. Still smacked but it felt disrespectful. read more

Chick-fil-A - ONE PICKLE ON MY CHICK FIL A SANDWHICH - Fast Food Near Me - Rockwall, Texas

I was so excited to buy my assistant and trainee lunch from here today. I was so disappointed. The food is usually fresh and delicious. Our bread was falling apart on our sandwiches (old) and the fries were over cooked and greasy. It was almost like they were fried, cooled off and then refried instead of making a fresh batch. Another person from my job went about 20 minutes after us and his food was the same way. My stomach is killing me now and I think I might be sick from my highly anticipated lunch. What a bummer. I will not be going back. read more

Love Chick-fil-A BUT suggestion for this location. Focus a little more on getting orders right and making sure your customers have condiments they asked for maybe less time on making sure line goes fast. I'd much rather have what I ordered! read more

Since the locations expansion to push more customers through service has suffered definitely not as friendly and accurate in service as before . read more

This chick-fil-a is always messing up the food, the past few weeks my fries and chicken has been burnt. Some of the workers act slow and forget the sauce EVERY SINGLE TIME. read more

Worst Chick-fil-A and its the closest to my house. We came from Plano and the Coit location was like a well oiled machine and you could win free food passes all the time. I just sat in like for 30 min for 3 chicken minis. Y'all need to get it together! read more

Good Lord above is this place ridiculously busy! They could open one across the street and this place would still be packed. Go figure. People love fried food especially when they think it's sorta healthy (because it's not cow, and they fry in peanut oil??!) Anyhow. It is delicious as we all know... I just try not to eat fried chicken that much. And I don't like line(s) that go around buildings to get my food. But they are amazingly efficient for the amount of drive thru biz they do. read more

The service was horrible and tables and booths were filthy. Appeared they had not been cleaned properly for some time. Bathrooms were nasty also. I haven't ever been to a Chick-fil-a like this one . Quite a disappointment. Also didn't see an adult working to manage the place. read more

This store always gets the order wrong in the drive thru and the sandwiches are slapped together.

Always amazing service, always amazing food. Kids play area is clean. Thanks Chick-fil-a!!

WORST EVER as far as efficiency in the drive-thru goes. You cannot pass through the parking lot because there's room for only one line of cars. Because of this, you cannot park. They recently went through a renovation but did nothing for the traffic situation. Yeah it's nice to have the awnings at the drive-thru menu but it doesn't help anything. read more

2016 Yelp 100 Challenge Review #79 This Chick-Fil-A is great, most of them are. I can say that this company must really work hard to ensure quality and consistency across its restaurants. I can always rely on a quick drive-thru experience no matter how long the line is. I remember one night recently, it was cold and drizzling but the lines were long and they had their management systems up and running with some team members taking orders with tablets, another gentleman taking payments so when you got to the window all you had to do was receive your order. That is A+ management systems - no bottlenecks. I think this attention to detail plus it's higher quality food items truly separates Chick-Fil-A from the competition. I have never had any issues with my order accuracy and customer service is at a minimum Chick-Fil-A pleasant ("my pleasure!"). I will continue frequented this location when I want to enjoy their Spicy Southwest Salad (get it with the recommended Creamy Salsa, for months I have been getting it with Avocado Ranch and I have been missing out), their Chicken Wrap with Avocado Ranch, their Spicy Chicken Deluxe (with extra greens please). I love their waffle fries, who doesn't. I like them with Ranch. For breakfast, I love their chicken minis with honey or their chicken biscuits. Their coffee is pretty good, too. I am not a fan of too many place's coffee but this is a good option. read more

Trust me I've tried to like this CFA. I ordered from Doordash 3 times already! Hey it's Rockwall the food could be at least decent man my chicken sandwich the chicken was old !! Keep in mind on Doordash your paying like 25$ for a sandwich and a small mac and cheese! Very disappointed they always forget my sauces too and it's like come on be considerate of someone's food. This is the worse cfa save ur money drive to Rowlett or Wylie whatever fr!!!!!! read more

Wow! This location is super fast and super accurate! They operate like an elite SEAL Team! They have people outside taking the orders, they have someone (outside) at the window, and they have their process down to an Art! How do they make their employees sooooo motivated? This location place is a mystery to me as to how they operate SO MUCH better than other fast food joints? 5/5. 4 minutes to order and leave! read more

This location was made famous across the nation for its relief efforts helping victims of the Rowlett/Garland F-4 Tornado of December 2015. Among Chick-Fil-A locations, this Rockwall location in particular stands out as a gem. The location is clean, the drive thru is very busy yet quick, the attention to order details is fantastic. They boast they they serve over 100 cars per hour in the drive through, nearly one every 30 seconds. The food is good to great at all of their locations, but Rockwall has a special place in my heart for their goodwill to others. read more

Don't try to pick up. Takes 30 minutes for them to bring it to your stall after it says it is on the way. No point in ordering online

my chicken was still raw, i'm scared to eat the rest of my food. i'm not mad at the workers i'm just scared read more

Chick-fil-A - im scared to eat my food - Fast Food Near Me - Rockwall, Texas

First time at this location and will NOT be back. 1) It's in a bad location, not easy to navigate and congested. 2) The girl that took my order was unfriendly. 3) The guy at the pickup window was slouchy and didn't seem to care. Unprofessional. 4) Got home to discover my order was wrong. I ordered the grilled chicken nugget meal but got fried ones. Ordered unsweet tea but got sweet. I go to Chick-fil-A 2-3 times a week. No matter which location, the people are always friendly, pleasant, caring and good at what they do. My order is never wrong ... until now. It definitely does not meet the high standards I have grown to expect and love. This place needs a major overhaul. read more

I come through chic fil a for breakfast often. I usually show up at 730am which is prime breakfast time. It takes me 9 minutes to get through the line ( I timed it)! From being wrapped around the building to getting my food in 9 freaking minutes. Keep it up chic fil a read more

This is a very busy location! Be ready if you go during peak times! I go here all the time because I work in the same shopping center. Always has my food correct and fresh but they are human so I'm sure mistakes happen. Travis is a young man who works there and brightens my day by always being happy and upbeat! I can't thank you enough for the shining star he brings when my days have been so dismal at times. At home I have two special needs family members I care for and sometimes I get beat down. I have found Travis always gives me faith that life is not so bad and there truly are good people in this world and it makes me feel better. He even went out of his way to give me Christmas cheer! This means so much to me! Thanks to Chick-fil-A for the excellent service, employees and food. Keep up the good work! read more

I've been coming for more than 5 years to this location and they have always been good to us and offered a good service. Great staff all year round! read more

This Chic-Fil-A isn't as busy as some of the others nearby, which is a plus. The food is always ready quick and the staff cooperates well together. Though, they are very friendly with customers. The inside is clean most of time but the restrooms are screaming for attention. They have the best Sweet Tea. Unless you like a cup full of ice and a little beverage, ask for half ice otherwise you will be left thirsty. read more

Excellent customer service! Everyone is very friendly - always! I love how they say, "my pleasure". Also, they do a good job moving the line that wraps around the buildings. I do think they have outgrown this space as it is difficult to get in and out if the parking lot with the traffic. And they are busy all day long which is a good problem, I guess read more

Since I never got a reply for when I posted a chicken claw I found in my nugget I'm gonna write this again. Always packed. Horrible quality control. I literally don't eat CFA anymore because I found a talion (yes a chicken claw, not bone) sticking out of my nugget. May never eat CFA ever again lmao. read more

Chick-fil-A is wonderful! When my 2 year old son was ordering his food tonight at the register, he asked when the cow was coming out. I told him the cow would not be out tonight because the cow usually only came out on the special nights. They had someone dress up as a cow, and bring him a balloon!! I am in love with this place!!! The food and service are always great, but this was above and beyond amazing service!! read more

Best food ever!!! There app is super easy to use and makes it so much quicker than waiting in line. I don't care what Popeyes has this is better food with great service. read more

Creepy and culty, but if that's your thing. The drive thru starts with a human in an orange vest asking what you'd like before you see the menu. Please, dear God, let me look at the menu and talk to a box. It then continues when you get to the window and they ask what kind of sauce you'd like. What are my options? I don't work here. The food is fine/good, but their idea of "customer service" is bizarre. read more

Very good location. Food has always been good. Can get busy with traffic but they move fast. Also the parking is somewhat sparse.

WOW! For a quick-service type restaurant, it doesn't get any better than this. CFA food is always awesome; love the chicken, the waffle fries, and the lemonade. But the service- blew me away! I've never been in a casual,counter service restaurant with this much customer attentiveness. 5 employees in the dining room at lunch time to clear tables AND keep the customers happy! Ever seen even ONE McDonald's employee cleaning tables at one of their restaurants during lunch?Anyway, one young lady, Leigh, wouldn't let us get up for anything! Want catsup or mayo? She'd get it. Need a drink refill? She was there. When we got ready to leave, she wouldn't even let us bus our own table! I wish this place was in my hometown - I'd be a regular! read more

This is the best chikfila or fast food restaurant you will visit. Clean, friendly staff, very efficient and quality product. Very community oriented as well. I am happy to have them in our community. Don't be discouraged if you see lines at the drive thru, they will get to you quickly, with a smile and your order will be what you requested. This is a store I would want my kids to work for their first job to learn team work, customer service skills and performing efficiently under pressure. read more

Customer service not that great at this location. Mind you, I called hours ahead to order Chicken Sandwiches for my high school lacrosse team. I got my food and waited another 20 minutes for my receipt that I told them I needed. I do not recommend this location for big orders. read more

Love the employees, always using manners. Food is ALWAYS cooked fresh and hot. Chicken is just amazing, you can't go to a fast food place anywhere else and get that good of food. read more

I go to cfa all of the time and this by far is the worst location. The wait is always so much longer than other locations (waiting inside or drive thru) & I recently just got food poisoning from the chicken I had from here. The chicken was chewy and had black chunks in it, it was so gross I couldn't finish it. I got sick a couple hours later and was for two days. I called and told management about the situation to let them know so they can prevent other people from getting sick as well, but unfortunately the manager was NOT apologetic and said there was no way the chicken made me sick bc it takes "48 hours" to kick in. She then said that I could have a free drink. Wow. & no I will NOT be waiting in line for 30 minutes for a $2 fountain drink to "sincerely apologize" for me puking the last two days. read more

that didn't give me what i paid for instead gave the regular grilled sandwich when i asked for the club and paid for the club i didn't notice till i got home but i paid an up charge for the club and got the regular one disappointing. read more

Pretty much you need to hurry up to order , didn't like the service. The drinks full of ice , not good ! The nuggets and strips are good .