I went through the drive-thru to get my usual order that I always get after church. Bani was taking my order, and as I started saying it, he already knew what I was going to order. He said he remembered overhearing it from another time I came. I thought that was so cool and amazing it showed how attentive and observant he was. That was truly great customer service. Food was good,Drinks were good, and ice cream was excellent. By the way this is a shoutout to Bani read more

Not Truly Military Friendly- I was extremely disappointed to learn that this Chick-fil-A location only offers a military discount to current active-duty service members and does not extend the same respect to retired veterans who have already completed their service. What makes this even more frustrating is that there are no military bases anywhere near this area, so realistically there are very few--if any--active-duty service members coming through. In other words, it feels like a policy that allows them to say they support the military without actually honoring the people who live in this community and have already served their country. Many businesses proudly support all who have served, including retired military members and veterans who dedicated years--sometimes decades--of their lives to this country. Limiting the discount only to active duty sends the message that once your service is finished, your sacrifice no longer counts. Our veterans carried the weight long before the current generation put on the uniform. A truly military-friendly business recognizes active duty, veterans, and retirees alike. It's disappointing to see a company with such a strong reputation in the community fall short in honoring those who served. Hopefully the "Rockwall" Chick-fil-A's will reconsider this policy and extend appreciation to all military members past and present. read more

Need management direct phone line. This is o e of the worst locations. This is my second time having a bad experience. Service is HORRIBLE! Delivery is HORRIBLE! CALLED and phone goes straight to voicemail. read more

Fly in my salad. I threw up . This is disappointing and disgusting. Don't come here unless you want insects in your food. read more

Chick-fil-A - Fast Food Near Me - Rockwall, Texas

See all

The staff was very kind and polite. There's nothing better than a number one classic play area was cool and said it was good there's nothing else for me to write here, but the food was nice soft and tender tables were clean. I recommend going here. read more

Ok so we love chick fal a I love the burgers and chicken you need to try there chick fal a sauce, I love this place I know it would be a SMASH I love this place read more

I have been going here since it opened mondays. I went this morning ordered my usual #6 with chicken instead of bacon. The director waited on us. First he said so you want a #7 with a muffin. No we want a #6. Then he punch numerous buttons and said ,So you want a #1. no a. #6. Then he said its the same y. No it has egg and cheese. I said you need to get hhelp because we always get this. He said I'm the director. I said that lady over there always ta my order when we order. He said she's working the window ( with three other employees) "The director has ruined my experience of this Chik Fil A on north Goliad Rockwall. I should be able to order what I want. read more

Love this location of Chick-fil-a!!! They are always fast and courteous! Sweet checker was so nice to help bring food to our table and get a highchair for us! read more

The customer service at this location is awful. We had been waiting for our food at our table and somehow they had just forgotten or missed our order? We had to go back to the register and show them the receipt to get them to make the order. Several items in the order weren't correct either and they did not seem to care at all. The manager was the one who was right there as well and she was very rude. read more

I've visited this place several times and the food as well as service continue to get worse. I can't seem to get fresh (hot) fries and the management seems incapable of improving the customer service. Chick Fil-A is no longer what it used to be so i will explore better options and suggest you do the same. read more

Stopped by Chick Fil A on Ridge Road in Rockwall, TX for lunch with my granddaughters. Luckily (I guess) I had finished eating my meal when my granddaughter screamed about a bug. I looked over my shoulder and a cockroach scurried by. I'm so disgusted! Chick Fil A has never been my favorite restaurant, but now... read more

If you like your Chick-fil-A sandwich with a side of rude customer service than this is the place for you. I'm here at least 4 times a week and the morning crew needs an overhaul. Mobile orders just sit there behind the counter complete but with employees that refuse to acknowledge customers. So you end up with cold food and a rude employee mumbling something to you under her mask when you finally do get your breakfast or lunch. Skip this one and head up to Rockwall/Goliad location for superior food and the customer service chick fil a patrons are accustomed to. read more

This older lady named Brenda always has this big mask on her face, and mumbles rude remarks underneath the mask, I've been here probably 6 or 7 times and every time her , her mask and her dirt finger nails are right there , this lady got my drink with those long dirty nails and I almost puked, the manager's or gm need to get rid of this lady, also lots of other incompetent people on the staff read more

Chick-fil-A - Mask - Fast Food Near Me - Rockwall, Texas

Ordered delivery off my mobile app, this morning. My $6.50 breakfast was not correct. The exterior label was, but the sandwich didn't match that. I called the store, the lady I spoke with blamed Doordash, and I said no this is a store issue, how was the driver to know the sandwich in the sealed bag was not correct. I asked to refund the item as it was ordered on the app, I was told all she could do was offer a replacement if I would come in. I ordered delivery for a reason, so as to not have to pack up a child connected to oxygen... No help, no resolution. Really disappointing, we go to Chick-fil-A a lot. This will be changing. read more

Chick-fil-A - Sandwich I received... muffin, no biscuit. Along with egg, not egg white. - Fast Food Near Me - Rockwall, Texas

See all

All I have to say is Chicken minis.......... I'm just joking or am I????? No I'm not the service is really nice and they don't use E.coli like McDonalds does no offense McDonalds but take notes off chick fil a. read more

Don't listen, messed up my order then tried to have my pay to fix it. Won't be coming back here again, never had a Chick-Fil-A act like this. read more

This is one of the worst Chic-Fil-A's I have ever been to. As soon as I walked in I was overwhelmed by the fungus stench coming from the drive thru. Approaching the front counter, all I could focus my eyes on were the fruit flies flying around the food and beverage stations. The customer service wasn't the best experience, but I will mention that they were extremely busy and seemingly short staffed, and the staff they did have seemed overwhelmed and confused. I placed a mobile order, by the time I received my food my drinks were watered down and chicken all dried up in the bag. It was disgusting and almost inedible. For someone who goes to Chic-Fil-A often, this was unacceptable and VILE. I wouldn't step foot near this establishment even if it wasn't half busy!!! read more

What's happening at the CHIKFILA on Ridge Road? Terrible drive-through service several times during November, 2021! They haven't gotten my order correct once! New franchise owners? Can't find competent employees?? This location was absolutely spot on during the 2020 pandemic! Couple more incorrect orders & I'll be back at McD! read more

10/10 everytime always hot and fresh and employees are really sweet and considerate my favorite chick fil a in the area

This is hate chicken. But it tastes so good. You gotta go home and donate to the ACLU when you eat here. This location is always SO busy and the drive through is slow. They have made improvements but it's always better to order ahead on the app and pick up inside. Hopefully Rockwall gets a second chick fil à soon. read more

I love Chick-fil-A, I literally go 3 times a week, but whats up with the fries being half filled lately??? I pay for a large fry because I love their fries but I'm getting the amount of fries in a regular size, not cool :/ read more

Chick-fil-A - ows a person holding a basket of french fries - Fast Food Near Me - Rockwall, Texas

After waiting in line you're expected to let people cut in front of you and get zero say... it's completely ridiculous and they haven't done anything to fix the line for the cars..... literally had to wait twice as long to let people cut in front of me because they didn't want to get in the back of line????? WTF. read more

This Chick fil A is real iffy when it comes to making their food correctly! I'm a Red member in the app and this location neverrrr cooks the chicken through all the way! It's always half fried and never fully cooked on the inside! I rather drive all the way to the Rowlett on 66 because they never fail me! Sucks the app took away the special instructions section read more

This is worst location I've eaten at. Customer service is sub par compared to all other locations I've visited. We recently moved here and couldn't believe we discovered a less than mediocre site. If you use the drive thru be prepared to sit 30-40 min. It's not organized and efficient like others. read more

I have never felt so sick from eating at a chick fil a restaurant in my LIFE....as you can see I go often to chick fil a but this location has made me sick twice. Gonna stick to the Goliad location!!! read more

I love Chick-fil-A.... but after being handed this.. I won't be returning to this location. I've worked in the restaurant industry for many years.. this is not okay. read more

Chick-fil-A - Bugs, bugs, bugs - Fast Food Near Me - Rockwall, Texas

Maybe I'm the only person in Rockwall that orders the kale crunch salad.... but this location consistently has nasty kale crunch salads, with yellow rotting kale leaves. I really don't like leaving bad reviews but this is EVERY time I get a salad from here. read more

Chick-fil-A - Nasty yellow leaves on top of bad greens - Fast Food Near Me - Rockwall, Texas

I was in drive thru line and sat there for 10 min while one car was waiting for their food!!! There were 3 others ahead of me and they got their food before the first in line did!!! PLEASE have cars pull ip front or to the side where there are parking spots!!!! So frustrating! (And by the time, the three cars in front of me that already had their food got home, their food was probably cold!) read more

I've been coming here since 2005. I love this place the service is really quick. It's a clean place the food delicious the staff is friendly. I would recommend this place five star for sure. read more

Honestly one of the WORST chickfilas I've been to. First off , while I was getting my order taken I seen a BIG ROACH crawling across the counter . I grew up in the hood so I know FOR SURE what a roach looks like . I seen lots of other reviews mentioning the roaches so I wouldn't be surprised if the place was INFESTED . Then every time I receive my order , the skin is always falling off my chicken and it's soggy like it's been sitting for hours , not even edible I wouldn't even feed it to a homeless dog . read more

The level of customer service at this location is absolutely amazing. In the mitts of a pandemic these employees have a smile on their face and are always eager to help you. I work and live in different counties in Texas and I can tell you this is by far one of the best locations I've ever been to. I can get in and out of their drive-through line within 15 minutes even in the middle of a lunch rush. I also noticed how they have drinks out there to keep the staff cool they have tents for the staff to sand under and I noticed one guy was sweating and the manager came out and told him to come inside and cool off. This is a company that cares about their customers and their employees and it is always a pleasure coming to this location read more

Chick-fil-A - ows a view of a restaurant through a car window - Fast Food Near Me - Rockwall, Texas

Nice fast service. This place is very busy and they hustle unlike the Greenville location

This has got to be the worst chic fila I have ever eaten at!! The drive thru was sloooooow. No straw, napkins, or condiments that was requested. The food itself...yikes man it looked like they just threw the bread and egg and some cheese and slice of chicken in the foil and rolled it up called it a day. Got to be the one chic fila that comes to mind that I do not recommend visiting read more

I'm so happy to see that the owner of this location finally invested in a covered/enclosed outdoor cashier stand for the employees who have to work outside on frigid days. Very nice improvement and now I don't have to be consumed with feeling sorry for them. read more

Chick-fil-A - Fast Food Near Me - Rockwall, Texas

See all

The prices are way too high at Chick-fil-A now. It's way too expensive at the drive-through now to buy anything from Chick-fil-A thank you please consider lowering some prices read more

This location can get busy, but the customer service is always great and they are quick thru the drive thru.

very bad customer service im so disappointed at this location people are just so rude people just so rude now a days.!

They have really fell off I don't know if it's just this particular area the city because they are so busy in there so overwhelmed I have went there several different Saturdays first thing in the morning I'm the only one in line they make me wait and then the line gets backed up and everyone behind me gets annoyed and then long behold the order as well 4 times straight wrong order not one small thing being wrong the whole entire order being wrong one time I went there and I got no chicken on any of my sandwiches and they sell chicken and then another time when I ordered just two small items they tried giving me six bags of food...what a joke read more

Horrible service. Horrible drive thru experience every time. If you like getting your food and waiting 20 minutes in line go here. It's consistently like this. read more

How can I give less stars. Your hiring practices have hit rock bottom. Below that even. Simple order, not busy. Lauren takes my name, I give her my order, she repeats it, I confirm it, pay for it, she thanks me BY NAME! I drive up to the window. "Name on the order" I say my name...OMG CONFUSION!! No order with MY NAME. I look over at the bags I see one with exactly my order. My car details. but the name on it is LISA!! I tell the guy that's my order he's says " are your Lisa?" No it's ____. "Then this isn't your order it's for Lisa" ok then can I have my order? " we don't have an order for ____" you need to go in and order or drive thru to order. I DID! And I paid! Guy talks to girl at register. "I don't know what to do" she talks to another girl. " I don't know what to do" meanwhile cars back up and my order sits there but since my name isn't LISA it's not mine. At no time did anyone of your workers say "hey let's just repeat your order" but they couldn't because I ALREADY PAID FOR THE "LISA" ORDER THAT LAUREN PUT IN. And I'd have to pay again. Maybe she didn't like my name I mean she only said it twice. Maybe she thought Lisa was a better name for me? So I ask to have them refund my card. "But ma'am we can't because there's no order for you" "We don't know what to refund back." I got a refund on my card. I have no idea if it's correct. Please chick fil a hire smarter kids. Are all the good ones off for the summer? Or are they all just gone and moved away? FYI--- to your "workers" I speak and understand Spanish I heard and understood every word they said! read more