Boyfriend and I came here to pick up a LARGE catering order today and had the most pleasant experience with every employee. Angie helped us roll the catering out on a cart to the car and was so sweet. She even gave us a catering bag (that we will definitely use for grocery shopping later this evening) I now have 2 favorite chick-fil-a locations, Frankford and Goliad! Thanks so much for your mannerisms, work ethic and making sure everything was stored away properly. The work event as usual, loved it. Ps. While packing the car with everything, my boyfriend dropped his iced coffee and Angie was nice enough to just go ahead and make a whole new one! Talking to her felt like home. Thanks so much Angie! read more

Not Truly Military Friendly I was extremely disappointed to learn (after frequenting this location many times before) that this Chick-fil-A location only offers a military discount to current active-duty service members and doesn't extend the same respect to retired veterans who have already completed their service. What makes this even more frustrating is that there are no military bases anywhere near this area, so realistically there are very few--if any--active-duty service members coming through. In other words, it feels like a policy that allows them to say they support the military without actually honoring the people who live in this community and have already served their country. Many businesses proudly support all who have served, including retired military members and veterans who dedicated years--sometimes decades--of their lives to this country. Limiting the discount only to active duty sends the message that once your service is finished, your sacrifice no longer counts. Our veterans carried the weight long before the current generation put on the uniform. A truly military-friendly business recognizes active duty, veterans, and retirees alike. It's disappointing to see a company with such a strong reputation in the community fall short in honoring those who served. Hopefully the "Rockwall" Chick-fil-A's will reconsider this policy and extend appreciation to all military members past and present. read more

We ate the salads and both had food poisoning from it. Read the reviews we aren't the only one experiencing this. Love chick fil a but I recommend avoiding this location. read more

After waiting in line ( I know it's chic fil a ) my food and drink were given to the car in front of me , they noticed after a minute of digging thru the bag , so they told the drive thru staff . They received their order and I was handed to rummaged through food . I told them no and they assured me they remade all of it , how ? I was the next car in line . read more

Always friendly, kid friendly, clean. Good place for the whole family good tasting sandwich read more

One of the best Chick-fil-A locations ever, and I've travelled around. Today, I was on my bike riding the nice paths around nearby Cameron Lake, and Phelps Lake, and I hiked into the muddy wetlands forest to sneak photos of Egrets, Herons, and a Scissortail. I also captured close ups of pretty dragonflies. Mission Accomplished, sweaty, with muddy shoes... no way I was going to walk into Chick-fil-A smelling like a buffalo herd! So, I biked into the Drive-thru, and was warmly greeted by staff. BUT... some Karen-dude walking by just had to comment that I shouldn't be in the drivethru on a bicycle! Indiana Jones would have pulled out the bullwhip on this geek. Anyways, Chick-fil-A staff, having vastly greater intelligence than Karen-dude, gracefully took my order for Egg White Grill Muffin Meal (with fresh fruit bowl, and coffee). Payment went thru smoothly, and nobody ran me over. At the pickup window, the youngster handing my food order was hardly bothered that I was on a bicycle... but then... I saw that tiny tear in his eye, he wanted to swap places! Haha! Keep working young man, you can retire young like me! I parked my pedallion stallion at the Chick-fil-A bike racks, probably first human to do so. Sat down at the outdoor umbrella table, and fed my tapeworm! He was hangry after Biking, Hiking, and Liking! Egg White Grill Meal, for the Win! Hasta La Vista! (SEE MY AWESOME PHOTOS) read more

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Gave me my drink half empty and had terrible customer service overall don't recommend this location

Received information that Vets get a free breakfast sandwich on Veterans Day. Instead I received $.58 discount. Should have went to Denny's or IHOP. read more

First time for everything. This time I experienced an oddity. Normally we take for granted that a visit to Chick-fil-A will go down without a hitch, this time not so much. We placed a mobile order and went to the restaurant on Goliad. As normal, we were approached by a young lady who was able to see our order. Moments later, another lady approached and stated that our order had been lost in their system. She did not have visibility, and we would have to place another one. This is where I feel the situation took an abrupt left turn. Between trying to give our order, we were asked to keep moving up. Then the lady was engaging the store director. Then the wait. We haven't had an issue before, and I'm giving grace. Just expected a better process after the order was lost, the customer service was not where I would have expected it. read more

if you're a Veteran please stop supporting these restaurants and businesses that don't support Us!!! If you are a Veteran and have families, I'm sure that you spend a lot of money when visiting these restaurants!!! I'm a retired and disabled veteran and I was informed that I cannot get a military discount because it's for active duty only!!! This is what puzzling to me, Veterans Day is for veterans however; active duty can get a veteran day meal here but active duty members are not Veterans until they complete their obligation of service! Nothing against my fellow brothers and sisters of the Armed Services but why is it that when we the service Men and Women complete our obligations of service for this country we are treated as irrelevant or last class citizens!!! In this country we are only relevant when we work hard and put our lives on the line for the nation but this is how the people in this country really see Us!!! read more

Twice I have been here, and took consideration for the lettuce shortage but even with that. Addison and Ridge Road has never had these portion issues. read more

Chick-fil-A - Perfect portion versus pathetic portion. - Chicken Shop Near Me - Rockwall, Texas

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Just had to do a last-minute catering order for work and had a 10 person meal ordered and out the door in less than 10 minutes. Staff is amazing here! read more

Chick-fil-A is fast quick and Their food is always delicious. they are always so kind and nice and almost every Chick-fil-A I've been to has been great read more

Food is typical Chick-Fil-A, delicious! Customer service is super friendly, they realize they are serving you and bringing you a meal. Well run and operated!! We live 1 minute away and order once every 10 days. Look forward to being able to eat inside. Well done, like usual. read more

They really should consider removing Ms Avery from the window or the service line in general She has poor customer service and a snobby sarcastic rude attitude. Poor representation of the business. read more

Chick-Fil-A has quality fast food, great service, and an efficient ordering process. I often get the fried chicken sandwich and the waffle fries! Definitely give this location a try, but it is generally just like all of the others. Love this place! read more

Take off the masks? Why are the kids outside wearing masks. This is bad for them. I won't support CF until you stop

So sick of disgusting, cold, old food! ... watery, 1/2 full, old parfait, almost burnt, dark, hard fries... paying close to $30 for a meal ...for nasty food! Would you all want to eat this? NO! Why do you serve it? read more

Chick-fil-A - Dark, hard fries! - Chicken Shop Near Me - Rockwall, Texas

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A description of my experience the morning of 12/18/2020. I used their drive-thru because, for some reason, they were not offering curbside pickup. While I was in the line, it froze for at least 10 minutes without moving. I ended up waiting 20 minutes total. When I got my food, it was dry, and they gave me Coke instead of Dr Pepper. If I am going to pay almost 7 dollars for breakfast, it should be quicker, and be done right. The customer service at this location is also lacking. read more

Food is always correct, line is always fast, staff is always friendly. But it's chick fil a, what do you expect? read more

The Manager Jasmine is amazing! She is a wonderful leader and knows first hand about providing exceptional customer service!

Worst CFA, old food, small portions and sizes of strips are always too small. I've been a regular at different CFA locations since 2012, and this is by far the worst. Its been nothing but consistently bad. Spend your money elsewhere. read more

This chik fil a is top notch. I don't really understand why there's so many bad reviews. They're always super friendly and fast. Their food quality has also improved and I have never gotten a dry sandwich for the last few months. Very delicious, super friendly, and fast! read more

I stopped frequenting Chickfila in general after I noticed this summer that, not only had they raised prices, but they cut down a good amount of the thickness in the chicken breasts in my sandwiches. So, fast forward to tonight, my stomach is not so happy, so I thought a Chickfila tortilla soup and waffle fries would be filling yet not heavy. The fries were less than standard quality, having two of those soggy brown spots, which I ate around. But the soup! Ya'll - there was NO CHICKEN in the whole cup, but I know they do not have a vegetarian version of that soup on the menu!! Though it was 9pm, I was impressed that the soup was as fresh as it would be in the afternoon, because it is rarely ever fresh that late at any location. But no chicken in the whole cup? AND it cost 10 cents more than it did in October! Luckily, I had an extra packet of the tortilla strips they gave me once to make up for giving me cracker packets in the drive thru. I am full, but I am also pretty annoyed, and I couldn't find the comment page in the app to complain, so here I am writing to all of you out there. That soup was like eating a cup of warm, lumpy paste. Absolutely no flavor. I actually briefly wondered if maybe I had Covid and not allergies because I couldn't taste anything, lol! But no, because I was able to taste the ketchup on the fries for sure. My heart goes out to all ya'll out there trying to feed children with these kind of experiences when you can easily pay $8 a head and end up shorting their nutrition anyway. This is just terrible! When it comes to fast food, there is no more "quality." One of the few places we had, Chickfila, has proven that it is just as falliable as any other chain. Let's not have false confidence in these odd times. When you eat out remember to spend on items with easily visible meat, because apparently their disclaimer that "some menu items...may be prepared differently" means "we may not put chicken in the Chicken Tortilla Soup!" read more