Horrible. I waited 20 minutes to order and another 20 minutes to get my food. I got all the way home only to find I was missing a third of what I ordered. Now I'm driving the 5 plus miles back to get my original order replaced. After spending $60 on fast food, the least you do is make sure it's in the bag when I get to the window! It shiitake an hourr and a half and 2 trips to get fast food. read more

The food is great but the service is not good , drive thru are the worst ever , the manager should come up with idea to make things faster , this is a fastfood and it will take 30-45 mins just to get your order . Manager here are just dumb and dumber read more

Chick-fil-A - Drive thru line , been waiting already 25 mins and I'm still in line - Fast Food Near Me - Redlands, California

Ordered 3 meals for breakfast for our family trip to Disneyland. The person at the window rushed the bag to us, forgetting the drinks, we stopped and asked for our drink ands they said "oh". They began asking around but then they ended up being right by the window the whole time. We got going, and unfortunately, they missed an entire chicken biscuit combo. We called the store and they said we could come back and grab it or get a refund. I mentioned that we were on our way to Disneyland and wouldn't be back until much later. The person on the phone said "well you have til 9 to get here". I said is there anyway I can come tomorrow or the next day for my refund and they said "no, we only handle things day of". What happened to the great customer service at Chik-fil-a? I lost money because they rushed us out the drive thru and forgot one meal. read more

horrible customer service. Was having an issue with the app when trying to redeem a reward and was told by one employee that it would be no problem for me to get the item. Second employee told me something completely different and said she would get her manager to resolve the issue. Never got the manager and I left with no food. Waste of time. read more

Found a hair on my spicy chicken deluxe!!! Pretty sure I got charge extra for the hair . I clearly asked for no hair read more

Chick-fil-A - Hair in spicy deluxe - Fast Food Near Me - Redlands, California

See all

Miserably longer line for the drive thru, so I parked my car and walked inside where there were only 3 other people. Got fast service of my deluxe chicken sandwich, nuggets and waffle fries. Only the nuggets were hot, while the sandwich and fries were lukewarm at best. WHY? Are these pre-made and just sitting around in holding bins? It never used to be like this in the good old days. read more

Went here tonight thru the drive thru and my order on the receipt is correct but my food order was wrong!! I ordered 2 grilled clubs with Colby jack cheese, and a deluxe with bacon on a multigrain bun. The food order had ONE grilled club with a SPICY DELUXE w/pepper jack cheese and a deluxe with bacon on a regular bun. I paid almost 7.50 for a grilled chicken and got a Spicy deluxe! I have called them theee times over the course of this long yelp review to fix it but they refuse to pick up the business phone number provided on the very receipt they gave me. I will NOT ever be coming back here to this location again and I suggest you stay away!!!!!!!!! I will and would rather go farther to the riverside location, 17 miles away, than to come back this one, 3 miles away. This review would be a zero! This place has gone down hill since the last review I made about 2 years ago. read more

Chick-fil-A - My receipt from tonight! - Fast Food Near Me - Redlands, California

See all

It's just crazy to me how they can delete the picture of them having rats in their pickles. Btw this is in the kitchen where they cook all the food. Even after the renovation u still have rats they most likely don't even clean their stuff right so it is very unsanitary. Most likely if one rat is dead there is more likely to be more running around. read more

Chick-fil-A - A rat - Fast Food Near Me - Redlands, California

Chick-fil-a is one of my favorite places to eat. I've been going there ever since I moved to Redlands. People say food brings people together, and it's true! Me, my father, and mother would eat there all the time and we'd have the best time, eating and laughing. Now, I come here with my husband and younger son and WE LOVE IT!! My little Frankie loves playing in the play place there, ever since covid, he has been sad that the play place is closed. Nonetheless, I've cherished the memories I've made and look forward to making more. Thank you Chick-fil-a read more

We will drive from Indio Ca. for chick fil A for the food but also the employees!! Despite however busy they are, Every employee has a smile and very courteous to everyone!! I love how they make us feel. The prices are reasonable for the great quality of the food they serve. After eating we saw so many people enjoying an ice cream cone so we gave it a try, and they were delicious!! read more

See all

The grand opening of Chick-fil-A was a bust. I've never had to wait this long in the Chick-fil-A drive-through line and my sandwich was made incorrectly. Since when does the regular chicken sandwich include cheese? Never. Especially sad because I'm allergic to cheese. read more

Chick-fil-A - Chick-fil-A- Chicken Sandwich - Fast Food Near Me - Redlands, California

Order on the app and the employees taking your order don't want to make any changes or substitutions. Super annoying that I couldn't order my food the way I want it. Did not enjoy my food, hopefully I won't ever have to come back to this location and their horrible customer service. read more

I waited in line for 30 minutes on a Saturday morning at 8:30 AM!! There are 5 employees in the kitchen right now just talking and laughing. No one apologized for the wait and they were laughing about people being upset about the wait. read more

The way to the drive-through is directly after turning left/right on the road. It seems like a dangerous way to get to a drive-thru, because the long line just ends up blocking the road. I hope they change it in the near future. This chick-fil-a is definitely slower than other chains I've been to, so that just makes it more dangerous. I only ordered a shake and grilled chicken cool wrap with the avocado lime ranch dressing. It was missing the avocado lime dressing when i finally opened it. This seems to be common, judging from the other reviews. I'd skip this chick-fil-a, or just take extra care to look into your bag once you get it. Also be aware of how you'll get into the drive through, and the wait. read more

Chick-fil-A - Entrance to the drive thru is directly off the road. So imagine what it's like when it's an extra long line. - Fast Food Near Me - Redlands, California

I love eating here when I don't have time to go in somewhere and eat and I would way rather eat at Chick-fil-A than McDonald's because the saying is if the bathroom isn't clean then your food isn't sanitary because the employees use the same bathroom and there food is really good but if you have a peanut allergy then you definitely shouldn't go here because they fry all there food in peanut oil meaning any thing they make is exposed to peanut oil anyway I definitely recommend it you are craving a good chicken sandwich or salad read more

See all

I don't typically go to Chick-fil-A. Nothing against it, just not my thing. Well, while I was down the hill, Ashlynn asked if I could pick her up something from there. I drove up and - I kid you not - there was a line of at least 25 cars! I thought, I'm going to be here for a while.... But they had that machine running so finely tuned it was like clockwork. One person walked up after about 3min and takes my order, then a couple of minutes later one comes and takes my payment, and before I was even at the menu/ordering speaker, a girl (an extremely bubbly happy young girl) comes running up to me and hands me my order. There were about 7 cars ahead of me at this point and we all got our food and drove away at the same time. Very impressive Chick-fil-A!!! And to top it off, I come home and find this hand written note on the bag! Well done! read more

Chick-fil-A - Simple hand written note - Fast Food Near Me - Redlands, California

I live pretty far from this location. When we go to the post office my 5 year old always asks to take him here . I am finally posting a review . I am fed up with the service . We went through the drive thru tonight . Bought 30 nuggets for my kids. They Gave us 4 ketchups for 30 nuggets . I asked if We could get more and he acted like it was going to break them . These employees you hire need to have better customer service and people skills . We usually spend $50 each visit . Due to the service I use to say how much I love chick-fil-a but this location is really making me have a change of heart . Prior to this visit . I got pretty frustrated with the girl that was taking payment at the drive thru / Apple Pay wasn't working . So I hand her my aluminum card . I hand her the card . She drops it on the ground. Her supervisor asks her what she was doing and she said I didn't drop it she did . Maybe some of the employees need to go through training a couple more times . This franchise needs to get it together . The famous "my pleasure " not heard once during either visit . Looking at other reviews posted I am not the only customer who feels this way . read more

Chick-fil-A - Not one bite has been taken out of our Mac n cheese . This is the kind of quality you get at this chick-fil-a . - Fast Food Near Me - Redlands, California

ROCK IN MY SALAD! Terrible customer service! Found a rock in my salad and it chipped my tooth. Have been waiting for them to help me out with their insurance to get this handled but have not heard anything for about a month. Called corporate and also no help whatsoever, very unprofessional. Now I need to get a lawyer since this company does not take the appropriate steps to get this situation resolved. I used to love the Cobb salad but since this happened I cannot trust to eat here again. read more

Chick-fil-A - Rock in my Cobb Salad - Fast Food Near Me - Redlands, California

See all

Politics aside, I have concluded after a couple of visits that the cows need to campaign harder to keep me eating more chiken (sic.) than beef. My second trip to this location just missed the cutoff for breakfast so that was disappointing and forced me to choose something else. I tried the grilled chicken sammie the first time and had waffle fries. Not bad but still has that mass produced taste and assembly I thought. This time a breaded spicy chicken sammie seemed more appealing and I switched it up to try a side salad. The food arrived quickly enough but even as I walked to pick a table someone was?walking past to return the food because they made a mistake. Then, it happened again to a table sitting behind me. Needless to say, I triple checked my food when it arrived. I discovered the avocado lime dressing is ranch based (big time barf me out) so I exchanged it for a vinaigrette. Much better! Although simple, the side salad was fresh and quite enjoyable. It was also bigger than expected. The chicken wasn't freshly cooked, but not soggy or old either. The seasoning was decent and I liked the cheese and honey mustard sauce I picked at the register. Overall, average fast food sans beef. Yeah, I'd eat there again but I wouldn't go out of my way to do so. read more

See all

Thank you, Chick-fil-A, for ruining lunch. Had three main menu items: Spicy Deluxe Sandwich, 8 ct Grilled Nuggets, and Chick-fil-A® Cool Wrap. Of course, they left out the Wrap which was the most expensive item! Had to give my sandwich to my son and skip lunch. They also failed to provide the sauces. I know, I should have triple-checked, but the check-out was a circus (inexperienced staff with little support), and I figured an online order would be correct. By the way, they don't make your food until you click "I'm here", which means instead of picking up and going, you must wait another 10-15 minutes. Next time, I'm going to Raising Cane's, Chick-fil-A is not worth it! read more

This was my second visit to this fairly new location and they did not have a dine in option available, only online ordering or drive thru. The customer service was good, no complaints and the food was satisfying. If your shopping and can order online before you go it's recommended to do so. read more

Chick-fil-A - Southwest grilled chicken salad no corn - Fast Food Near Me - Redlands, California

Went here today! Rachael was super nice and her humor absolutely added to the atmosphere of the whole experience. Loved her! The food was hot and tasted great! The workers were fast and super efficient! Would highly recommend. read more

Haven't been here in so long. I was disappointed with how unorganized the orders were coming out. A lot of mad ppl asking for refunds. Trash cans were over flooded. They said they're system was down but with the amount of employees they have they could've made it work better. Waited a long time for my food. It was good nothing wrong with it, they just need to work on the service for and efficiency for sure. Cleanliness was very poor. read more

Worst Chick-fil-A don't come here! I'll start with the girl who helped me. Very sassy and rude which is surprising. Receipt says her name is Jessica? Bought food 09/24/21 at 5:59:47pm. Receipt says I'm guest 55. Order number: 126415 I live an hour and a half away from this location and there's nothing closer to me. Truly hate that. Anyway Now that I'm home at 7:30pm I look in my bag and YAY! Some sandwiches I ordered are missing! Thanks Chick-fil-A. Totally ruined dinner and my night. it was my fault for not checking I should never trust these places. I FEEL LIKE AN A+ IDIOT! Then when I tried to call, I get hung up on by an auto answer bot saying have a nice day... makes me sad to write this because I really liked Chick-fil-A. Don't be me and check your bags before leaving. Can't trust nobody. Why why why? Why does life hate me? read more

I don't have chick fil a nearby so i have to travel. Very busy spot. Even though I waited a while the food was worth it. read more

See all

This is a busy restaurant but the workers are friendly and the food is great as it is at all locations!

No salad? I'm stuck in line and I came for a salad. I was told they don't have any salads Uhhhh.

Bunch of kids running this restaurant. Waited 15 minutes in the front of the line. No one was in the register. Food took a while to come.

I like Chick-fil-a and I'm from Redlands, but this restaurant is slow, slow, slow. You can go to other locations where the app service works great but not here. 3 times this year alone the app has failed and after several minutes I've asked about my order only to find out that they haven't started. Other stores have shown better service. Don't give up on Chick-fil-a, just consider another location. read more

So Cal is notoriously hot in the summer and they have kids outside taking orders. I asked if the speakers were broken and they aren't. They switch the kids every 30 minutes but come on! There's no need for this! Just keep the kids inside during these extreme weather times. An actual Christian organization would consider the kids well being over profit. read more

Just went thru the drive thru a young man by the name of Joseph took my order and he was very kind and soft spoken it's been a long day and I appreciate his kindness read more

This is probably the worst chik fil a location for customer service and speed. For the most part it takes at least 30-50 minutes to receive your order after checking in. It's understandable to see a busy chik Fil A but this one is lagging in so many other areas as well. They do have one thing going for them, about 80% of the time the food tastes good if you get it when it's hot. read more

I've never waited this long at a chik fil a before including una drive thru. In top of that, I was trying to pay and the cashier was rushing me to scan my bar code on the app but I tried to pay just to skip the reward. I just wanted my meal but I ended up waiting like 25 minutes for dine in while people who came in way after me got their food. Some staff was kinda rude too. Not gonna be coming back here smh. read more

Service sucks! Only ordered two frosted lemonades and an ice cream cone and it took almost fifteen minutes to get! People that ordered food after us were getting their orders before us! It seemed like everyone was running around not knowing what was going on. The staff seemed very stressed out. The gentleman dressed in all black (guessing some sort of manager) with no name tag was grumpy! read more

You can't go wrong with Chick-fil-a. At every location I always get my usual. Which is two spicy chicken sandwiches. Simple, delicious and filling. This location is just like every other location I have been to. Well organized, excellent customer service, my order was prepared quickly and flavor is always consistent. read more

Let me tell you what's not cool. There is a line down the street. Literally 40 min wait. There is a manager and 3 employees that came out to put out boxes. 20 min ago. Now one more has joined and their hiding behind the trash bins talking and hitting their vape looking to see if I'm staring. I am. Because I waited 30 min for a Mobile order and stood in a FILTHY restaurant and no wonder... the manager is out here messing around with his employees. Not cool. read more

Chick-fil-A - Wtf - Fast Food Near Me - Redlands, California

I love chick fila's breaded chicken sandwiches it's inexpensive but higher quality over other fast foods in the area. They keep it simple with the chicken sandwich so you can get it with or without pickles unless you order the deluxe one. I also appreciate their distinctive waffle fries! At peak hours and closing its a hit or miss on the freshness or temperature but I just request my order to be made fres and theyll make it that way! My 5 star is mainly because of the operator, William Crum, who sends monthly coupons for a free sandwich or fries! I appreciate it so much as other chicken fast food competitors don't do that. I also really like the fluidity of their app that lets you order ahead to skip the large line here at peak times. A couple of suggestions I'd make is to have a designated person call out orders because sometimes it seems like there isn't. Then, employees are doing two or more tasks which makes the place slowed down and congested with people needing to order. Also, when ordering on the app Id be nice to be able to click to order not click to pick up it seems confusing bc at other places you click to order and then get notified to pick up. Here, it's the opposite and then you have to leave the app open to see the status of the order until its ready for pick up. This can be draining on batteries. Overall, good place with good service for a quick bite. read more

Tbh you guys like it wasn't even that goodI was still hungry It didn't fill me up I should've ordered double of everything but it was still kinda mid so like yeah read more

Chick-fil-A - Nothing - Fast Food Near Me - Redlands, California

Been to Chick-fil-A's all of the country going back to the 80's. This might be the slowest and most Filthy one in the entire chain. This place needs a house cleaning. Next time I am in the area I dine someplace else. If you like Chick-fil-A. Skip this place it will ruin everything you thought about this place. read more

Most of the times I have been here, service is SLOW. As in, I order my sandwich, walk to Target, buy something, walk back, and it's still not ready. However, last time I went, service was normal speed. So I'm not sure what was up the previous 2-3 times I went there. Food and hospitality are always Chick-Fil-A good, of course! read more