I frequent CFA multiple times a week - this is my home location and I don't think theres a location with better more professional and polite service. The food is always the temperature is supposed to be. The order is complete and by some odd reason is its not correct, they fix it, no questions asked. On the rare occasion that I eat inside, the dining staff frequently ask off I need anything or a refill. They train their staff and maintain those standards and that's what sets them apart! read more

Fast, amazing food cooked well and hot, and the vibe of the place is just well when it comes to eating inside, and if you ever want to get in and out they will do that so it's a great place. read more

The staff at this location were very friendly! We made a stop on our road trip here for some dinner. I mobile ordered a salad, a sandwich, and some waffle fries. We got to the store, and I walked over to the mobile order corner to wait for the notification that my order was ready. One of the ladies asked if I was waiting and if she could help me, I inform her that I'm waiting on a mobile order. She leaves to go looking for it but one of the gentlemen approaches me soon after with my order nicely packed. Definitely much better service quality than I'm used to at my usual Chick-fil-A. The only drawback was that there wasn't any sauce included in our bag. Luckily we dug in as soon as we got back into the car so I was able to go back inside and request those, but it's just not a meal without that Chick-fil-A sauce so I was relieved that we didn't leave too quickly. Still great service quality though, I requested four sauces and received four with no hassle. read more

Is it possible for a chick fil a to be less than 5-star? I haven't seen it often and the Red Oak location is no exception. Located along the highway, this location is incredible busy but the staff had the line moving quickly and efficiently. My meal was perfect and, despite the lunch rush, I was in and out in 5 minutes. read more

I placed my order. Initially the young lady only brought me the two drinks. A few minutes later she brought out the hot food items and she thought that was it. I told her I was still missing my three ice dream desserts. I reiterated they should have cookie crumbles on them. She then came out curbside a third time with the ice dreams in a closed bag. I thanked her and opened the bag only to find no crumbles in any ice dreams. I blew my horn at a manager(black shirt) outside who swiftly looked at me then looked away-kept walking- and proceeded to continue to walk into the restaurant. I moved my car closer into the handicap parking and hung my tag then, I went inside and asked for the crumbles from my order from the young woman. She states that the supervisor, Swinton(blue shirt), told her I didn't order any. I then showed her my order on my phone which clearly shows the charge and she tells him I in fact ordered crumbles. He doubles down that it was not on my order. I show home the same screen. He tells me to go outside and get the ice dreams. I said absolutely not! That was now the fourth trip to get my ONE ORDER! He said they aren't allowed to just give crumbles and I said that's a lie. They left them off my order a few days before and simply went back in and brought them out in a separate cup. This kind of service is deplorable. I only eat here because it's the nearest Chik-Fil-A NOT BECAUSE OF THE SERVICE! I basically had to threaten to tell my bank the entire purchase was fraud since Swinton did not want to give me the 30 cent crumbles I paid for.RIDICULOUS! And to tell me to go back to the car and get them was simply unacceptable. The restaurant was clean and there was no line for waiting... not sure why Swinton felt the need to look up my transaction rather than the confirmation receipt I was showing on my phone. The wiener and operator here really needs a customer service one-on-one with the leadership team. Who would lie for 30 crumbles on a $25 order?! They need to open a Chik-fil-A in Desoto or Lancaster as a different service option asap. read more

Chick-fil-A - Tasty food- DOES NOT HOLD TEMP when held up by bad-slow service. - Fast Food Near Me - Red Oak, Texas

As simple as it is, I love it!!!! I don't care for the fries, but I could eat a chicken sandwich daily! read more

Who doesn't love Chick-fil-A? Right? It's true that CfA has better than average fast food. It's also true that the peak dining times at just about any of the franchises can be pure misery with long lines and lots of noise. In these two areas, the long awaited brand new franchise in Red Oak does not disappoint. In addition, the restaurant was built at an already very troublesome and congested intersection. Maybe there's more street changes coming that I know nothing about. I can only hope. The interior of the restaurant is very modern, bright and clean; but they have started with an already too small play area. The dining area is barely big enough. Which brings me to the usually too small bathrooms. At least here, there are two sinks. Thank you. The service was a bit jumbled. Training was happening. I can be forgiving of that. I had a gift card and redeemed it for a no bun grilled chicken sandwich - add pickles - add extra pickles; please, extra please. This is where I always wish they had onions and I still don't understand why they do not have them! They don't have onion rings; but I'm talking sandwiches, salads and flavor here!! No onions. Seriously? The chicken breast was a dark brown with black grill marks. Suprisingly, it wasn't too dry. However, having to stare at pickles must have got to somebody. Extra pickles means more than four of them to this girl, so I went back for more. The $4.39 sandwich was free. Not the best chicken ever; but okay for a little over $4 and better than some. I also ordered a side salad which frankly, mostly underwhelmed. For $2.89, this mostly Romaine lettuce salad does have a sprinkling of red cabbage, carrots, a cheese blend with (2) grape tomatoes; but it hit the spot when combined with the lettuce, tomatoes and pickles from the sandwich. It does come with a packet of Charred Tomato Crispy Red Bell Peppers which add 6 grams of fat and 6 carbs to the salad. I didn't know they were coming; but I didn't see the nutritional value and didn't eat them. They would have helped the overall flavor; but I'd rather have cucumbers. They do have an absolutely delicious no fat and 9 carb Chili Lime Vinaigrette salad dressing at Chick-fil-A, just a little spicy. Supposedly 129 restaurants across Texas offer Jalapeños. You have to ask. I've never had one say yes, yet; but I forgot to ask here. The restaurant itself was sparking clean everywhere. My water was given to me in a to go cup with a lid. I would not have been charged extra for salad dressing for my sandwich. Service was super friendly, as always. There aren't too many always clean, low priced, yet healthy fast food options in this area yet. This place is going to be wildly busy until there's some competition. read more

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Let me start off by saying I love Chick-Fil-A, but this location unfortunately seems to be getting worse every visit. This is the closest location to our home, but now I may have to start driving farther to get better food quality. I will say the service of the staff is normally not my complaint. But Chick-Fil-A is suppose to be known for its exceptional drive thru service. Every time my husband and I visit, something is wrong with our food. It's either cold, soggy, and not the best quality I've had at other locations. Overall the food never feels fresh. I normally never leave a review, but I was so disappointed in our food tonight. We ordered large fries that were not even half way full. The fries were cold and soggy, and sadly this is a constant issue at this location. We are paying for a large but might as well be paying for a small. My husband's sandwich had pickles on it after asking for no pickles. He also paid to have bacon added to his deluxe sandwich and they also failed to put bacon on his order. Overall very disappointed in our experience. read more

Chick-fil-A - ows two boxes of french fries - Fast Food Near Me - Red Oak, Texas

I have been on a Chickfila kick this Summer so i have been eating chickflia every day and 97% of the time my order is wrong but i keep going there fool i guess? Well I believe they should do better for customers. it ould help ifneveryone as on the same page repete the order back so there is no mistakes. the customers is always right! if we order a large mac&cheese it should be full not some hat full! read more

Chick-fil-A - not full - Fast Food Near Me - Red Oak, Texas

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I have always been a huge Chik Fil A supporter, but this location is not up to par. I ordered breakfast long before breakfast ended and paid for it. Once I got up to the window to pick up my order they told me breakfast was over and they had no breakfast left... I got up to the window at 10:30am on the dot after waiting in line. I find it very hard to believe that they didn't have an extra biscuit lying around they could've easily thrown a chicken patty on. Seriously?! What a joke! I drove 15 minutes just for Chik Fil A breakfast and they were magically out of breakfast between the ordering station and the window... Wow. read more

I drove to this red Oak location this morning; first I ordered a chicken biscuit with the bacon egg and cheese biscuit. When I opened the bag there was no bacon egg and cheese biscuit in the bag. I quickly returned to the location and made them aware of the mishap. They apologized then prepared me another sandwich. Without a doubt I took the bag without inspecting it and drove home. Soon as I got home and open the bag, lo and behold there was a Bacon biscuit sandwich with no egg or cheese. This is the worst Chick-fil-A location I have ever experienced. read more

Chick-fil-A - Bacon, Egg & Cheese Biscuit - Fast Food Near Me - Red Oak, Texas

This location usually doesn't disappoint but this time it did, y'all might wanna be careful with their salads they gave us old salads that have been sitting out for some time which caused the egg to go bad. They need to have better quality assurance so that they won't get anyone sick. Might wanna try the Lovefield location their salads will never disappoint & the drive is worth it. read more

Chick-fil-A - Cobb Salad - Fast Food Near Me - Red Oak, Texas

This review is specific for a special employee here at Red Oak chick-fil-a, Paul (in-training). It's a very hot day out and he is working the drive thru tent. I just want everyone to know he has not once stop running (literally running) back and forth to hand deliver receipts to each cars and has the BIGGEST smile on his face and the most pleasant personality!! Keep it up Paul, you made my day with your personality and joy. read more

First time I've gone inside a CFA in a long time. Usually I just drive thru. Super clean and the cashier was friendly. Same chicken biscuit found everywhere at every CFA which did JT for me. This is a very tough spot to get into and out of in the morning. Be warned that it is a PAIN due to the traffic pattern. read more

This Chic-fil-A does not practice the standard of Customer Service Chic-fil-A has set! I have had numerous bad experiences at this location!! and yesterday solidified my decision to frequent the other three Chic-fil-A Restaurants close to me that follow the Guest Service Standard. I was unaware they were closing at 6:00 PM for New Year Eve or I would have been there earlier! I pulled up to drive thru at 5:55 PM and a red cone was blocking lane. There were two employees standing in the lane and I rolled down my window and asked them why it was blocked and they told me they closed at 6:00 PM for New Year's Eve! I told them I pulled into lane before 6:00 and they told me no more orders were being taken! Then I went to back up and they had pulled a Company Vehicle behind me. I asked them how I was supposed to get out and they came and moved the cone and told me to pull forward thru drive thru to get out and I did and left. This location has very poor training from Managers to employees! Several awesome employees and a couple Supervisors. Other than that Chic-fil- A needs to evaluate the entire staff! Oh, and if they were closing at 5:55 PM they should have stated that!!! Very disappointing!!!!!! read more

The customer service in the drive thru is good . However, the receipts haven't matched what they put in my bag for the past 3 weeks (today included) for breakfast and lunch. This location is turning to crap quick. They need to get their quality control in check. And Bake The Freaking Cookies! If I want dough, I'd go to cookie shop in Deep Ellum. read more

Chick-fil-A - Fast Food Near Me - Red Oak, Texas

first of all they forgot about my 8piece chicken i want a refund like wing stop they messed up my damn order and i was waiting for 4 hours

This location is alright, it's just they rly need to do more trainings to their clerks at the drive tru, some of em seems so new and don't know how the apps works, pls save some time from your customers bc the drive tru is always so full read more

Adrian have AMAZING service in the drive through line!! He went above and beyond in helping our complicated order! The food was great as ever! THANK YOU CFA!! read more

This is my local chick-fil-a and I was not pleased. I am embarrassed to call this my local chick-fil-a. The cashier was nice but they forgot my drinks. I forgave them because they were in training. And later I went to get my drinks and the person who helped me was nothing but nice. However, who ever it was that came to give me my food to my table.. incredibly rude. He basically threw the food at me and snatched my table number. There "my pleasure " was not true. Pretty disappointing. read more

Kind people, fixed my order when missing fries, hot and fresh food, clean surroundings.

I usually love the soup but this time no. First of all it was cold and watery, no egg noodles instead wavy noodles, it's like they dumped cans of progressive soup in to the pot. Not happy! read more

Chick-fil-A - Soupy wrong noodles, canned soup! Not their actual chicken soup that's bull! - Fast Food Near Me - Red Oak, Texas

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the food was amazing but the only problem I have is that I order a large fry n don't even get it halfway filled I might as well pay for a small one read more

Chick-fil-A - Chick-fil-A Waffle Potato Fries- - Fast Food Near Me - Red Oak, Texas

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Definitely one of the lower Chick-fil-a ranking restaurants I have been too. I've had plenty of bad experiences when it comes to orders being messed up or customer service being not too great at this location. Sometimes they put extra items they don't tell you about. I feel like I've been robbed out of my money honestly with how the food was presented also. Overall, The restaurant is nothing but mediocre and I'm quite disappointed & betrayed with Chick-fil-A's standards at Red Oak. read more

Chick-fil-A - Charged for a extra sandwich I didn't want and messed up my original order - Fast Food Near Me - Red Oak, Texas

This location doesn't even fill up their fries at all. I'm basically getting a medium but paying for a large. This is how it's been the every I've come here. read more

Chick-fil-A - Fries not even filled - Fast Food Near Me - Red Oak, Texas

The food is good, the lines are long, the drive through wait time is longer than at other chick fil A's.

This spot was disappointing unlike other locations. They failed to give me all four of my chicken minis, and my friend found a hair in her scramble. Like anyone else, she was disgusted and could not eat it. I think this location has some work to do on their efficiency. read more

Chick-fil-A - hair in food - Fast Food Near Me - Red Oak, Texas

I have to say my hubby and I had our worst to-go meal ever today at this Chick Fil A restaurant. I had a spicy grilled chicken sandwich that was spicy, which was great, but also kind of chewy and bland. My hubs had the grilled deluxe club chicken sandwich and didn't even finish it. He said it was chewy and not flavorful. Even the waffle fries were soft not crispy. My advice is stick to the fried chicken sandwiches and nuggets or the grilled nuggets. read more

They didn't give me any condiments aka chic fila sauce when I ordered it on Postmates and now I have to eat all my nuggets dry

I've stopped here quite a few times and my order has always been correct and served with a smile. This location could use some help in their timeliness, however. Their curbside takes too long. Hoping they get it right soon because this location is perfect for where my daughter goes to school. read more

Every time I've come here the quality of my experience is far lower than any other location I've been to. I've had terrible sweet tea that tasted old, the restrooms are dirty and the stalls hardly close, and yesterday they forgot a biscuit in our order. If you can avoid, I absolutely recommend it. read more

I ordered chic-fil-a 97% of the time but these past 3 visits my food been cold and almost raw

We were picking up a catering order here that we placed at 10:42am. It was supposed to be ready between 12:00-12:15. We get there and it wasn't ready. When the order was found, they asked what time it was placed because it "just now" showed up in the kitchen and apparently didn't print with the rest of the orders. No apology or anything and they seemed as though they were the ones being inconvenienced. We left with our order at 12:38. read more

The people at Chick Fil A are always nice. Extremely friendly people and working always. These workers are always on their toes and I can even say from all the hustle and bustle, need a good break and deserve such. I'm always enthused and happy to go there, considering my food orders are never messed with nor are there any complications whatsoever! A great place for fast food and surprisingly a friendly community!!! read more

Please be carful when you come to this location I was missing a total of 3 sandwiches and I didn't notice it until I got home. I could really go on with the details but it's not worth it I'm just not coming back to this location they do not know how to fix there mistakes and they are all about pleasing and stuff but they are not doing there job and the thing is it was not even that busy so please save your self the trip and don't come to this location read more

Every time I come here, it's really good! However, when I have it doordashed, my order is messed up every time. I get charged for stuff I didn't order, not sure how that happens. My total is usually around $10 door dashed but my card ends up getting charged $12-$15. Not sure why this keeps happening, if it's an error with the computers or what. Great customer service though! Love Chic! read more

This is the best location thus far! Even when the lines are long - it moves quickly AND you're greeted with a smile and/or "how's your day?" I love it. I love the waffle fries! I love the specialty drinks for the season. I love the sweet! No need for pictures because I eat it up in my car upon receipt!! If you haven't been to Chick-Fil-A... well I don't know where you been! ‍ read more

Love this place! I have been working here in Red Oak for over a year but live in Mansfield, Texas. I prefer this place over my hometown location. Always a smile, no matter who you have. Today I had Natalie, Samantha and Michelle help me out! Very grateful for their kid hearts. Yes, the interaction with them is quick, but what a difference a smile and kindness makes when you're having a tough day! :) read more

Best meal I've ever had in my life. Food was so warm/crisp/yummy when served and the staff all seem happy to be here, even on New Year's Day. read more

This Chick-fil-A drive-through sucks. Average wait time 12 minutes at 8:22 PM on a Monday night