What happened is it a new oil.i made a purchase on 8/13/26 and my food was terrible. MY nuggets were burnt and dry and my French fries were hard and my chicken patty was very dry . read more

I love Chick-fil-A but please spare me all of the questions when I'm trying to order! I was looking at the menu, no one in line and the person at the counter kept asking me what I wanted. I get they are trying to be polite, but it was too much this time. Food was good as always. read more

Chick-fil-A - Smaller chicken breast but shirinkflation is real. - Fast Food Near Me - Prescott Valley, Arizona

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I have never understood the "wow" words expressed about Chick-Fil-A. It's good, decent food. Off the charts? Not in my opinion. Mom and Dad love it so we go when they go. Date of our last visit: 9/2/2026. Order #107088376545. 12:16 pm. The one thing I do love about this place is the waffle fries. So good when they are piping hot. You can load a good amount of ketchup in these babies. Service: always good and attentive (pretty rare these days in fast food) Always clean, always someone in the lobby picking up. I appreciate that. Give them a go. We'll be back. read more

Came to chick fil a for the first time in literally over a year. They were out of fries?? How does this happen at chick fil a?? It's not like there's a huge menu?! Seemed a little chaotic in here too. Very disappointing. read more

Great chicken and bacon sandwich very tasty especially with their honey mustard dressing. The waffle fries are crispy and tasty. The chicken nuggets were a little over done. But they are full chunks of chicken as opposed to others that used ground up processed chicken. The service is great and worth walking in. The place is always clean. read more

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Lunch and customer service were great despite there being some construction going on.As with most consumers i value consistency and they have it. read more

Kimbree had a lovely attitude and aura. She was a pleasure to interact with and very helpful. The food was great!

I was at Chik fil A Mon., 8/4, at about 12:30. I've had the chicken wrap several times and it looked like the picture on menu. I talked it up to my friend and she ordered one. I ate half when I was there. At home I opened up the other half. It appeared they picked up some lettuce and put on tortilla. Next, they picked up less chicken than lettuce and put on tortilla. Grated cheese almost non existent. I hope the owner will check on quality control. I would have taken it up to the counter if I hadn't been with a group. read more

Chick-fil-A - Chicken wrap - Fast Food Near Me - Prescott Valley, Arizona

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Class Act! After a few negative experiences at other fast food places in the area, I now plan to mostly spend my hard-earned dollars at In-N-Out, Culvers and Chick-fil-A. All three restaurants - in my opinion - are a notch or two above their peers. Additionally, I refuse to support Raising Cane's, who built a unit right next door to Chick-fil-A. I call that cut throat, stupid or both. My suggestion, boycott Raising Canes. Their food isn't that good anyway, and their Texas toast? Horrid. I could prepare that better at home. read more

Oh man. This one hurts to write. We love chick fil a. We are raving fans of chick fil a. While visiting for Thanksgiving we came to this location. Tried to use a few gift cards. 2 of the kids meals were expired. A salad gift card was not. They were won in a raffle in September and the kids meals expired 9/30/25. When we tried to use them, the cashier did not tell us they wouldn't be accepted. When asked about it, she explained they don't take expired cards. Odd but ok. Attempted to follow up with the shift lead in the green shirt. "Hey so, I can use a gift card for your location even if it says a different one, but not after the expiration date?" As she walked by without stopping, all she said was "yes." No attempt to recover the interaction. Unfortunate. However, seeing the rating of this store, maybe it makes sense. Thankful for other locations where we live that are not like this one. read more

Chic-fil-A in prescott valley, why is it so terrible? Hadn't been here in over a year, and they've been blanketing TV, websites etc with the pretzel chicken club. Really, really horrendous!!! Maybe if they changed their oil it wouldn't have been so disgusting but it tasted like old battery acid (didn't change their fryer). Also, the tomatoes on it were literally decomposing they were so wattery and gross. Anyway, overall this is a zero. Not sure why this restaurant is always bad, must be management. Also, the waffle fries were barely cooked, always a sign again of negligent preparation. by the way, the restaurant was not busy whatsoever. Must never go here again, plus its insanely expensive. read more

This location is dirty. There's trash under the table, trash behind the registers. It's disgusting!

Went through the driveway and order a deluxe chicken sandwich and got a regular chicken sandwich. asked for ketchup and got bbq sauce. asked to use the restaurant restroom for women and it was closed for cleaning and employee could not tell me even approximately when it would be reopened. read more

this location sucks. Drive through is long and slow, then my order was lackluster. Won't be back.

The surface is always friendly and nice and the food has always been good Will continue to go there.

I have never had a bad meal or bad service at Chic Fillet. Love their entire menu and fair pricing. Wish they would cook with healthier oils like avocado oil, as I try to avoid inflammatory seed oils. Otherwise, I highly recommend read more

We love this Chick-Fil-A! We love the employees, the owner, the food, and the play place!

everytime i come to this location they always screw something up.. hair in my food, attitude from workers, wrong order, etc. i hope you guys go out of business i tried giving a chance after months of not going and they still manage to beat my low expectations by making them lower read more

I eagerly ordered a Chocolate Milkshake last week. It was the most vile, disgusting, horrible tasting milkshake I have ever tasted. The ingredients tasted cheap. How many ingredients are we talking about 2 or 3? What brand of ice cream, milk etc... were used? I was so disappointed. After taking a few sips I threw it in the trash. I called and left a message for management (suggestions to improve quality) but as yet I never heard back. If Chick-Fil-A has a "Quality Control" Department, they missed the mark. Please consider improving your milkshakes! read more

I always love the food but this is pretty weak for "large" fries it was curbside so didn't see until I got home read more

Chick-fil-A - Our large fries right out of the bag - Fast Food Near Me - Prescott Valley, Arizona

The people are actually so nice there, it's always fast because they have so many workers that take everyone's orders in line through the drive thru. The food is always good. I've never went there and got food that I thought was gross. We don't usually go inside just because the drive thru is faster and easier but from the few times we have been in there it's been clean. I've never been worried about hygiene or anything. So yeah, chick fil a eats. read more

Man, worst Chick-fil-A out there. My dad ordered a parfait and they put barely added any fruit in it and he went back in to see if they could add more, and the manager said no, " that's just how we do things". He left and walked back in and asked for a refund and the manager said no we don't do that, then my dad asked for his name and he said no I'm not giving you my name. Like EW! Fire that guy because he's in the wrong industry, and giving a bad name to Chick-fil-A. The manager was short, black hair and in his 40s. Get him out of there.. read more

Honestly it took forever in line and I ordered ahead online also it was just dry and cold and kind of a waste of my time and money. the sauces were good though! read more

First of all the food is great! The management (C) is quite the opposite :0( This manager kick me out of the restaurant just because I kept on asking questions (they gave me someone else's order and I came back for a refund) . The manager decided to give me a lecture about making sure that I get to their restaurant 24 hours after the incident occurred or I wouldn't get a refund(I was a few days late because I live about 30 minutes away). To top it off the managers conduct was despicable ..she decided to stop talking and ignore me like a child. I never seen this happen in my life as a customer. After I got my refund, she told me that I need to leave because I was creating a hostile environment. I didn't cause a scene or anything like that in fact I wasn't even yelling just asking questions. The manager was pissed because I kept on asking her questions and she couldn't answer them and at that point she decided just to ignore me and not say anything. I got to say I really like Chick-fil-A and I really wish there was another location here in Prescott. The owner of Chick-fil-A (S) is well aware of the situation, but chose not to do anything about it. Pro - Great Food Con - Inexperienced... Immature manager read more

I just wanted to take a moment to say how awesome all of the employees at this specific Chic-Fil-A are. Everyone has always been so kind and so accommodating. The quality of service is top notch. Everyone goes above and beyond their normal responsibilities and it shows. A+++ business. read more

Good Christian company. Will be returning. I love Chick-fil-A, my favorite is their chicken. Chicken + god = a good review from me!

There seems to be some kind of break down in the ordering process between the Chick-fil-A employees last night. In the confusion, the food that was given to us via drive-thru was "spicy" & definitely not what we requested. My group decided to suck it up and eat it rather than go through the line again. It tasted like fire & we are all dealing with nausea &/or vomiting this morning. read more

Fresh every time I come in. Staff are younger and this is likely their first job so as to be expected are learning customer service. Give them some grace! Restaurant is always clean and food always fantastic. read more

The guy who took our order did not have good customer service. Aside from that, he tried to charge us for sauce because we were only allowed two per meal. Then he proceeded to tell me that it was only an additional .50 cents per sauce. I've never had a chic fil a charge for sauce before. We're not going back to that one ever! read more

I always get consistent food from them, which is delicious. The staff is always very pleasant and helpful.

I have never stepped foot in a Chick-fil-A restaurant before is the very first one I've ever walked into. And it is a new one considering that it's only been open for the past 6 months. I was kind of surprised to walk in and find there were no prices on the menu board that kind of threw me off. read more

I drive from Cottonwood every chance I can to get to this Chick-fil-A and buy a lot to stock!! LOL SEBASTIAN made my day and is absolutely superb (: read more

Chick-fil-A - ows a bag of food in a car - Fast Food Near Me - Prescott Valley, Arizona

So I ordered a south west salad with no chicken and this is what they gave me.. I was really sad because this isn't the first time they have given me a salad with nothing but lettuce and three tomatoes. It's very disappointing to spend almost $7 on a salad and get this .. read more

Chick-fil-A - South Spicy Southwest Salad - Fast Food Near Me - Prescott Valley, Arizona

This place is very Clean and has Friendly environment, Staff very welcoming, Food is Fresh specially on breakfast and i want lunch so the make us New one !!! Miss California Chick fil A :( will come to this Place always for sure !!! read more

Great food and service as expected but this location had difficulty getting our order delivered correctly. It was taken perfectly but short a kids milk, a French fry came instead of Mac and cheese and a spicy chicken came as regular. We will give them another try next time. read more

This is the only "fast-food" restaurant I like. I like that there's healthy choices on their menus, their fresh fruit is amazing! Love their breakfast and Lunch/Dinner choices, always hot and fresh. I enjoy the perks and rewards they put on the app as well! read more

Went to the Prescott, AZ location at about 2:15. We went inside. We were about fifth in line. The girl taking our order yawned, touched her face, looked to the side, looked at her Apple Watch and said, "dine in or take out?" Never seen an employee so unhappy to be at work. You are wasting your money paying her. She simply does not care. Also after we got our order and drove off, I noticed my deluxe sandwich had a gooey yellow orange thing in it. After one bite I didn't eat it. Total waste of money. Bad bad experience. It made me sick for 24 hours. I messaged them through the website. They got back to me and offered me a coupon for single use. One item for 24 hours of sickness. They don't care about their customers at all. read more

Chick-fil-A - On my deluxe sandwich - Fast Food Near Me - Prescott Valley, Arizona

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Horrible, I read these reviews and thought nothing of it, until i ordered their nuggets.... The girl was serving me and she was not polite. i also ordered some fries and asked for extra salt and they gave me no salt on my fries at all! And the worst part is that i didn't even bother to check the nuggets and there was little bugs in the chicken. turns out they were baby black widows, thanks to them i'm in the hospital. Unbelievable read more

Two words; pubic hair in fries. Ok that's 4 words, but the important takeaway is pube and fries, and those never belong together IMO. Unless you're into that, and then who am I to judge? It wasn't just the horror of finding the curly in my 1/2 eaten container, but when I took the offending article to the manager 1. He didn't seem surprised 2. He didn't apologize! 3. He offered more fries, then a refund when I said no thank you. 4. I never received the refund. I am not a Chick-fil-A hater! Me loves me some good chicken, but bad customer service + tainted fries = me gone. read more

We love Chic Fil A. But the Prescott Valley location is so disappointing. They should be so ashamed of their salads. I pay $9.29 plus tax for a salad that is always half full with little chicken. Today no egg and half full. Every other location we have eaten at in Arizona, California, Washington, Oregon, Nevada & Idaho make excellent salads. But Chic Fil A Prescott Valley is by far the worst . It's so unfortunate that we are going to stop coming here. I have the app, I'm a Signature Member with a lifetime point count of almost 63,000 in just 2 years! A family of 5 our bill is average $40 to $50 a visit. They really need to stop being so chintzy. Fill up that salad bowl and make your customers happy. Especially for a $10 out the door chicken salad. Hopefully the owner sees this and realizes why we haven't been spending our normal $210 a week at her location. read more