So, after a big fail at the Bob Evans a couple of blocks down the street, we came here to get something to eat .... and, unsurprisingly it was great. There is just something about these Chick-fil-A outlets ... they know how to hire people and they know how to train them and they have a winning marketing concept. The management of these stores never ceases to impress. The food is consistent from store to store, and always served fresh and hot. We were not disappointed in the fried chicken sandwich and the wraps. Clean store and always greeted when you walk in. We'll be back. read more

Ordered ahead on the app around 7pm. I thought dinner rush would be over and I was wrong. Took 30 minutes to get my food. I had the jalapeno ranch club with fries and strawberry hibiscus lemonade. Food was great. The jalapeno ranch sauce was served on the side so you can decide how much you want. Drink was nice and tart. I will order this again read more

I'm sorry but I 100% don't get the hype. We got this for work as the owner of our agency bought it for us all. It tasted like the cafeteria food from high school with above average sauce. The fries are a bit better than other places but given the massive line I see every time I drive by, and how much everyone raves about it, I don't see the appeal. read more

The service is still good there, but the food not so. The grilled chicken nuggets were horrible today very disappointed

The vibes were great, food was very quick, and the person taking our order was very kind and welcoming. I love Chick Fil A and this one is especially good. Would recommend! read more

Really fast service. This place really has their stuff together and i mean it. I was getting my food before i knew it. The workers are so nice. 4.5 stars mostly because theres nothing perfect read more

The longest I had to wait at a chick fil an ever. It was an easy 25 minutes. It wasn't even that busy.

2 stars because it's a Chick-fil-A and above average fast food is expected and was delivered. Stars were taken off because it was my worst Chick-fil-A experience. Let me take you on a journey. Be me: You're moving from IL to MI, skipped lunch to get on the road after packing, and have been driving for 4 hours with your dog. I order my meal in the drive through and ask for an empty bowl or cup to give my dog some of my bottled water. I was told no, just no. Apparently it was a big deal and discussed with the manager. "We can't give you an empty bowl or cup. We don't do that." Like what? I just hope 3 people read this and decide to go elsewhere because of my story so they lose out from the 11 cents they tried to save by not giving me a disposable bowl so my dog could drink the water that I paid for. I continued the rest of my two hour drive trying to figure out why, so here we are, with my worst Chick-fil-A visit from my first interaction in Michigan. read more

Food quality is pristine as usual. We will keep coming back. The reason why i decided to drop a review is the following: Unfortunately, I have experienced the most frustrating waiting in-line experience. This is a variation and does not accurately reflect my average experiences wait time. I believe they can reduce this by eliminating having cashier person pour your drink. Overall 4 Food 5 Atmosphere 4 Service 3 (dinked for waiting too long in line) read more

*Clean place and there are real flowers on every table. * I tried the grilled chicken wrap. It was tender,full of chicken and salad. Good healthy option and I liked it. We also tried their famous chicken sandwich. Very delicious, crispy and tender. What i liked the most about it, it is not greasy . Actually, It is kinda light sandwich. I ordered waffle fries which is my favorite.so good with their special Chick fill A sauce. I highly recommend it. * Prices were reasonable and they have good and quick service. *One of the best thing i saw they have little library box on the middle of the restaurant. I am coming here again for sure! I can't get enough of the good vibes and food I get in this restaurant. read more

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I was so excited when Chik-Fil-A opened in Portage! Their food really is great quality and great flavor for fast food. Today I had the chicken Cobb salad with avocado ranch dressing. It is SO GOOD!! Even too big most of the time and I take some home! Also super convenient that you can order from the app and when you get there you just click "I'm here!" And your food is pushed to the front of the line and you don't have to wait in line! Use the app too to reap rewards. Today my son enjoyed a free ice cream. Oh and lastly, if you have kids- there's a play area! No more convincing needed!! read more

Chick-fil-A - Enjoying ice cream! - Fast Food Near Me - Portage, Michigan

Chicken fingers are delicious. Jonah is amazing!!!!!!! should come drop in because the key lime lemonade is delicious.

Your standard Chick-fil-A. I wanted something quick and healthy-ish for lunch yesterday and I know they have grilled chicken sandwiches, so we stopped here. I had the grilled chicken combo meal with fries and their new Strawberry Passion Fruit Tea lemonade. Everything was tasty. My boyfriend and my friend had the spicy chicken meal and my friend's husband had the new Smokehouse BBQ chicken sandwich. This is going to sound odd but they have really cool trash cans here - they are motion sensored or motion triggered and I believe they compact the trash as well. I had never seen anything like it. Service was really good as well, they bring you your meal and later they brought me my lemonade too. read more

Chick-fil-A - So cool - Fast Food Near Me - Portage, Michigan

I had to bump it to a 5 because WOW did they CRUSH the drive thru! I have never, ever seen such a long line for a drive thru, but it somehow went faster than most normal fast food drive thrus. And, as always, they nailed the food. Great job, Chick-Fil-A!! read more

Chick-fil-A - We love Chick-fil-a! - Fast Food Near Me - Portage, Michigan

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Well I finally broke down and came to Chick-fil-A. I got the 4 piece tender and waffle fries. They weren't anything special. I was hungry, it was close and available. I went through the drive as the lobby was closed (thanks corona) I didn't know what to get, the guy taking my order was nice, not anything out of the ordinary. I ordered and I asked for buffalo sauce and chick-fil-a sauce . I order a diet Dr Pepper (omfg they have diet doctor pepper) holy hell! This made my day, I'm diabetic and can't have regular soda! Now on to the ice, it's like little pebbles of heaven, score they have my favorite ice. I get to work and try my food thinking, alllllll the hype was going to make this meal simply delicious . I try the chicken, ehhhh just ehhhh. Waffle fries, not for me, and the chick- fil-a sauce.... no! Just NO! The smell I couldn't get over. Taste was just blah. I'll try it again and try something different. But I wasn't impressed. I have it 4 stars because man are they fast! I was there a total of freaking 5 minutes, beginning to end. And my work was 12 min away lol and it was still hot! Come on people give me suggestions ! read more

Chick-fil-A - First time here - Fast Food Near Me - Portage, Michigan

stop scamming me by labeling my meals with a certain count that I ordered and then only giving me half of it so I cant tell before I leave. Rude service. You choose to work foods and customer service so at least pretend like you're a decent person its embarrassing. read more

What on EARTH was all the hullabaloo about this place. My husband and I finally went, did the sit-down because the drive-thru was a madhouse. Chicken club, undercooked waffle fries, ugly decor and various forms of preachiness sprinkled throughout the place. The MEH is real, people. Hie thee to a Culver's and have a real, fresh, damn good meal for your money. read more

Chick-fil-A is always my choice for a chicken sandwich. Love this place. Their service is very prompt whether drive-thru or ordering inside. I have never had an experience of a missing or incorrect order. The staff is always friendly and courteous. For a chicken sandwich, I love the pickles so always ask for 'extra pickles'. With their original sauce, it makes a such a yummy chicken sandwich. The waffle fries are always fresh and hot. I typically take out but they taste great when they are hot. So I end up eating in the car. read more

Great service, Austin served us was was very nice and helpful!! food came out right away. great experience

Every six months I have a craving for one of these. Just the basic chicken with the pickles. This time I got the flaccid fries, my bad. But the sandwich tonight was awful, dry and bland. The good thing is, now when I think of these sandwiches I will think of a crummy sandwich and will not be tempted by this godless chain. read more

OMG! Easy on the salt please. Tried several times, but always so salty, can't even taste the chicken. Chick-fil-A down south is so much better and consistent. I give up on the Kalamazoo Chick-fil-A. read more

They are ruining the chic-fil-a reputation. All 3 in this area suck! Both Kalamazoo locations and Battle Creek. Always have people in booths even when not busy. Slows everything down AND these are the ONLY locations I have EVER been told to pull forward and wait. Like a McDonalds that only does chicken. read more

I just went through the drive through a short time ago. I paid for 2 brownies and only got one. They asked what kind of sauce I wanted for my sandwich, and then didn't put any in the bag. I would be a little more understanding if the place was swamped, but I was there between lunch and dinner and it wasn't that busy. read more

I don't know how this place does it but no matter how busy they are, we'd usually get our food in less than ten mins. Now, that's a great customer service. They do a great job keeping up with the cleanliness of the place. Chicken sandwich from here is my fave and I can never go wrong with that. Piece of the chicken is big and it's juicy and fresh. #whitemeat Waffle fries and I go a long way since college days and I can never get tired of those. #nosaltfries Overall , I love this place. It's good for snacks , lunches, dinner or a supper. read more

Chick-fil-A - Chicken sandwich - Fast Food Near Me - Portage, Michigan

My order named Eli was so nice he answered all my questions when I was confused and always kept a smile. He really helped me out and I hope every workers are like him read more

In the past 3 months I've gone to here about once a week about 90% of the time I get this one guy taking my order who always gives attitude, very impatient, and overall rude. He doesn't belong in customer service disrespectfully lil bro you deserve to be fired. Just today's incident I said can I get two number 4 as the spi and he cuts me off ok well the bowl or the burrito like bro chill a second and you will find out. I tell him the burritos for both of them and for the first drink I was a frozen lemonade with and low and behold he cuts me off do you want the other one to be a burrito like no i definitely did not just say I wanted two number 4s as spicy burritos I start to say I wanted strawberry syrup in the lemonade and he cuts me off again what's the second drink? So ofc at this point I'm fed up I've delt with his attitude too much so I give attitude back telling him a coke but can I get strawberry syrup in that lemonade! He goes is that all I said yes 2 seconds later IS THAT ALL like yes mofo like I just said that's all like chill out. Every time I deal with him he's impatient and rude. I get there about 8-10am when I go. Please for the love of god fire him he doesn't even say it's my pleasure like who do you think you are lil bro. read more

Would have taken a photo of the milkshake spicy chicken Sandy and fries with chick sauce but I ate it all way too fast per usual. The staff the service the food the positive reinforcement behind every single member always makes me happy going to this place ! read more

FANTASTIC RESTAURANT!! Messed up my order and gave me a free meal. Their chicken is great and forested lemonade is awesome. RECOMMEND THIS PLACE! read more

What a difference a bit of time makes. On the way home from a Yelp event, my sister and I decided we needed a quick little pick-me-up for the drive back home. Seeing that we were in Kalamazoo and had a better selection of fast food than we usually do out in Paw Paw, we settled on Chick-Fil-A. The last time I'd been there, I'd gotten a tough, hard-to-eat sandwich on a mushy bun, among other things, so I figured a) fried chicken just sounds unbelievably tasty and b) it's a perfect reason to revisit this review and see if they've gotten thier act together. Surprise of surprises, they have. The food we got was miles ahead of the barely-chewable sandwich we got the last time. (It was still in a bag, though- I don't really understand why they have to use a bag for some sandwiches and boxes for others- the bag's the reason your sandwiches get all mushy after they cool for a while, guys!) Pulling up through the drive-through, we thought about what we wanted to eat- and came to the conclusion that a pair of #1 meals sounded good- though my sister went with the deluxe version. That gave us a drink, an order of waffle fries, and a sandwich each- for a pretty decent value! So we put our order in and pulled ahead- and were informed that they were still making a bit of our order, and it might be a couple minutes. Now, what do you usually expect when you hear something like this? You expect to be told to pull ahead to a spot a bit further down the drive, clearly marked so you can wait somewhere and sit, all alone, while hoping that the rest of your order comes together soon and that you're not waiting until parts of your order are noticeably cooler than others. Not this place. The woman working the window apologized, and actually engaged us in a simple conversation about what we'd been up to in Kalamazoo tonight, where we were from, that kind of thing. Of course, we told her about the Yelp event- how much fun it had been, how awesome all the people were, and how maybe she ought to come out and sign up, too! In a world where we were so used to being shooed out of the way simply because they don't have all our order ready and restaurants that are super, super focused on time spent serving and cooking orders, actually having a pleasant conversation was a nice surprise! Soon, though, our orders were ready and we got a bag of food and pair of drinks and proceeded on our way home. Deciding that we couldn't wait, we dug into the waffle fries and the sauces we'd been given as part of our meal. Honestly, I know these are meant for the chicken, but the sauces still taste really, really good when you dip the fries into them. To be honest, the fries were the big hit of the meal. Bulky and big enough to hold the sauce well, being just crispy enough to not really sag when held and dipped, yet still full of soft potato and not at all crispy- if Chick-Fil-A wants to fill a bag full of fries and sauces, and call it the Bag-O-Fries, and want $20 for it, I'd buy it in a heartbeat. They were that good. The sauces we chose were the Chick-Fil-A sauce and the Polynesian sauce (pretty sure this is just a fancy way of saying "sweet-and-sour", though), and they were both pretty good on fries. I liked the Polynesian much more than the Chick-Fil-A sauce (I honestly just don't like the taste of it, while my sister loves it). I mean, I fully expect you could make a meal of just fries and sauces. Getting home, we finally decided to tuck into our sandwiches- and finding out mine was in a bag filled me with "well, here we go again"-style vibes. Was I going to get another mushy sandwich? I opened the bag, and... No mush. Just a pleasantly warm sandwich. I didn't put any other toppings on it, I just ate it how it was. The chicken was nice and tender, a very far cry from my original sandwich. Though it had been fried just a tad too long- there were places where the breading of the chicken was rather hard and difficult to bite into, but it got eaten just the same. My sister had about the same results with her sandwich- but the toppings were very, very good. It honestly appears that they've found a new routine here at Chick-Fil-A, and whatever they've done since my first visit, it seems to be honestly working now that the shine has all rubbed off, and the crowds have settled down into an easier-to-handle amount. I hope to be back sooner rather than later- and hopefully I can stop myself from ordering all the fries they have fresh at the moment! read more

Everything was great, besides Sam's attitude. Only Chic Fil A I've ever been to that someone has given me nasty attitude. Tell bro to chill out & take that attitude somewhere else. read more

Got our order all messed up... and the line took WAY longer than normal. And normally they're pretty quick. read more

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"Tastes like chicken" Direct quote from husband. Personally, I found it sadly mediocre. All the hype for a chicken sandwich? I was pretty underwhelmed, sorry. read more

Went through the drive thru ... ordered our food that went pretty fast I thought to myself " alright Chick-Fil-A !When I got to the window I over heard the young man say " If we can do 4 cars a minute we will break our record " I said to my self that's cool as long as your orders are right .... well the spicy chicken delux add pepper jack cheese ... turned into chicken pattie pepper jack cheese and bun .... no delux about it . Rushing to get cars through your drive thru at the expense of quality..... come on you can do better ! Highly disappointed. read more

Im a fan of chic fil a and their customer service and this location was the same great service I always get. I had an order for 6 people and the drive thru was packed; since the dining room is open I went inside to order. The cashier was the sweetest young man. My wait was very minimal and my entire order was correct. read more

Let me start by saying this is less a review about Chik-fil-A and more a review about horrible coworkers. Chik-fil-a: great sandwiches, tasty chicken, long lines, bomb pickles, great shakes... everything I love. I mean, not everything, their fries could use some work... but hey, nobody is perfect. This is more a time to reflect on when someone offers to pick you up lunch because they are running across town. What you should ask for: a number three. The end. What you should NOT ask for: a number three, minus lettuce, plus tomatoes but only if they are cut diagonally, 4 pickles, then remove one pickle, and an extra-large ice tea with seventeen cubes of ice. A small chocolate shake first put into a small cup, let it melt for a minute, then put it in a large cup with whip cream, but the whip cream should be on the bottom, not the top, four cherries, one top, two middle and one at the bottom. Also, since they are free could you get me one of each dipping sauce, then exchange the mustard one (because that is gross) for a ranch dipping sauce since those are my favorites. And since you are out, please swing by Taco Bell and grab me some of their hot sauce, its way better there. Side note: if there are multiple orders, you SHOULD NOT order more drinks than there are cup holders in the vehicle. So to recap, Chik-fil-A, thank you for being awesome and having the best drive through staff in all the fast food biz (and I am sorry for having such a complicated order, but obviously, it was not me). Co-workers, thank you for nothing... you are the worst. read more

Yum! Our first time here. After a 12 hour road trip we decided to give it a try. The line was to the road, but moved so efficiently and quickly. Staff greeted two lines of cars at your window, took your order and payment.... very easy. Chicken sandwiches and fries were so delicious and fresh. Glad we stopped here. read more

Perhaps the best run "fast food" chain I have ever experienced. High quality, great friendly team. They appreciate their guests with genuine, good old fashioned "Thank Yous" Oh and the place is CLEAN! Good idea to start with the classic sandwich and waffle fries. Their chicken bites are great too, as are the dipping sauces. read more

Service is excellent, food is delicious. During COVID, I highly recommend using their phone app for pick up! It allows you to skip the line and uses your GPS to prepare your order before pickup. read more

The first thing I noticed was the insanely drive thru line and I figured they'd be slammed, but the wait inside was very short and the chicken was as expected. read more

Amazing chicken burger and mind blowing service.. Must try it once.. it was nice experience with the grill nuggets.. love the place.. read more

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