As of January 10, 2020. I'm very satisfied with the service at this Broward Mall location. They cashier was very courteous and patient. And accommodated my requests. I look forward to returning soon read more

Was out running errands and didn't expect to get hungry but saw Chick-fil-A at the mall and figured ok great! Placed my order and you young man said he would Apply the Veteran/ military discount... I didn't even think that I was wearing my Veteran shirt. To my surprise it was like a 50% discount. The mall is busy this time of year with all the holiday music. Looking on line the Veterans and Active Duty discount is 10% maybe they just messed up? read more

Chick-fil-A - Mall sign - Fast Food Near Me - Plantation, Florida

I didn't realize this was not a standalone location but I was already in the parking lot so I placed an online order and headed inside the mall. The line much like their drive-thru lines was long. Thankfully I didn't have to wait I just went straight to the pickup area. They gave me my food order after a few minutes -- 5 minutes tops. Unfortunately, my drink took what seemed like way too long for a beverage. The temperature of my food dropped by the time they gave me my drink. This was after asking a few of the workers about my drink order. Once the crowd died down they turned their attention to me and gave me the smallest cup I've ever gotten for my lemonade. This will be my last time at this location! I would rather leave to find a standalone location than ever spend my money/time here. It's a mall food court what can you really expect? The stand-alones have much better service and kinder workers. These people do not reflect what I'm used to experiencing at Chik-Fil-A. P.S. The look of the lemonade was a bit concerning there was an unusual amount of pulp in the regular vs the diet one which had virtually no pulp at least not enough for the eyes to see. They also gave me a smaller portion than I'm used to for almost $5 they didn't bother even filling the cup all the way. ( I waited about 15 minutes for it) P.P.S. Chik-Fil-A is currently giving away free nuggets for the app users! Ends on 08/24/2024 so get yours while it last. read more

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Came here today for lunch while I was at the mall and had a good experience. Already a chik fil a lover so I knew the food would be good. There was no line when I went up to order and my order came out pretty quickly with no mistakes. read more

I don't know what changed but they were not as quick in getting food out like they used to. There were a lot of people standing around waiting for their food. The condiments are on a table which is roped off to the public. You tell them what you want and they give it to you. There were a lot of employees working behind the counter which was very cluttered with supplies and other items which were not actual food. My husband had asked for extra pickles on our sandwiches which was reflected on the receipt but when we got our food, we saw that one of the sandwiches had 4 pickles and the other had none. My husband had to walk back up to get his pickles and it seemed that none of the employees wanted to help him and actually ignored him. He finally got someone who grabbed a container of pickles for him. We also noticed that there were several flies in the food court area and especially near Chick fil A. When I got a refill and was putting my lid on the new cup, a fly almost flew in my drink and I had to shoo it away. I am not anxious to return and would rather go to the new location in Davie which is much closer to home. read more

Chick-fil-A - ows a peach milkshake - Fast Food Near Me - Plantation, Florida

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Had my order get cancelled because there was not enough staff to fulfill my order. I waited about an hour and when I contacted them about my order, staff was very rude and not helpful. DO NOT COME HERE AND WASTE YOUR TIME. Go to another location read more

Out of the dozens of chick filas I frequent, by far the worst. Can someone please interview these associates before they start working. Place always has multiple lines with no one directing, trash all over, associates standing around, and somehow the food isn't even up to par. read more

Chick-fil-A - Fast Food Near Me - Plantation, Florida

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Worst experience at Chick fil a. A bunch of teen workers all doing nothing, arguing with each other. I was standing at the pickup section filled with messy old orders for a while before I decided to say excuse me and ask a question about my order...the worker literally said "Ugh" fills a soda and then turns around and proceeds to ignore me along with every other worker there. I left with no food. read more

The mac and cheese was horribly burnt. Cant believe I wasted my time and money for this burnt shit Looks like they gave me the bottom of the mac and cheese. It was inedible and DRY. read more

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Always an issue at this Chick-fil-A. Tonight we order a Mac n cheese and they come tell me after I paid that they don't have any. So I ask what they have and the first girl says she doesn't know! She asks her coworker who tells me the sides. I say a soup. He then says he has to go check the price. Never comes back. I go to the register and tell him I want a yogurt instead. He says I already ordered the soup! I reply with "I already ordered a Mac and cheese". He says he doesn't understand and walks away!! Only order here if you absolutely have to. read more

Oh how we adore Chick fil A! Today we tried the Chicken Mini's Waffle Fries, Egg White Turkey Sausage Bowl. Our location was in Tennessee but we didn't want to miss the opportunity to complete a great review! Try it out! read more

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The only reason why I go to this one is because it's convenient for me. Most of the time I skipped this one and go all the way to the one in Davie. This location has a bunch of teenagers working at the registers that gossip about people walking pass in the mall. There is one employee in particular that can't even read names. The food always has missing ingredients. Then, if all the ingredients are right, they forget the drinks. SMH. As far as the ambiance goes, they finally fixed the one flickering light after two years. read more

Service. Very slow and confused about the order. Seriously? Chicken nuggets fries and 2 drinks!

Truth be told, I love a mall food court. There is something about it that brings back so many childhood memories. We all had times in our lives when we spent hours at the mall, right? Enough about me, let's talk about Chick-fil-a. Located in the Broward Mall food court, this probably is my favorite place to eat in the food court due to its consistency and customer service. The food itself is like every other Chick-fil-a, if you like it at your location then you'll like it here. My order is always right and provided to me as quickly as possible. The ordering process can be a little chaotic. There seems to be multiple lines- those who need to order and those congregating around waiting for their lunch. You never know who's in line and who isn't. The poor cashiers are constantly yelling and waiving people over to order. Once you've ordered, you've become that annoying person congregating somewhere in the middle, probably in someone's way too. Hopefully you hear them call your name because it can get loud in the area. Note: if you're dining in, the employees will come out to the food court and refill your beverages and take away your trash which is very nice of them. If not, they'll be happy to give you a refill at the counter. I guess they really mean it when they say it's their pleasure. read more

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What can I say about this place other than they have disappointed me today. Today I ordered ONE thing.....A large Arnold Palmer . As I waited to hear my name I noticed the crowd that was once there is now gone. A gentleman that ordered well after me received his items and so I went to the counter. Yep, I was forgotten about and all I wanted was to quench my thirst... smh Sincerely, Your Dry Throat Customer read more

Never a bad experience. With the pandemic things are so different and the fact that this location figured out a system to bring the food safely to the guest speaks volumes. Kudos to Chic-fil-A and their excellent service. They have this awesome GM there too named Dean that is down to earth, and will go above and beyond for any customer! We live in sunrise but travel to the Plantation location because they are so great! read more

i am soo pissed i will try an not curse but thus is pathetic!!! i can't believe they sent me out an old black sandwich. james the manager asked my name and tried to redeem the situation but when we came back to replace the sandwich shawnee gave me attitude and deliberately gave us , not the chicken deluxe meal but a small piece of another old sandwich with 2 pickles and thats it. no cheese, no fries no lettuce nor tomatoes and then had the nerve to hang up on me twice. james failed to donhis job. he alloyed bad food to be sold and then after the 3rd trio back to the store allowed shawnee to give me anything whike laughing and giggling with her friends. they found it funny. for a minute there, they would not answer the phone. read more

Chick-fil-A - Damn shame and it's grease soaked - Fast Food Near Me - Plantation, Florida

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Terrible terrible service, waited half hour today to get my food. Ridiculous, I spent $30, asked to speak to the manager. No one came. Terrible never again read more

South Florida Sun-Sentinel headline dated July 26, 2021 reads "'Live roach inside microwave': Chick-fil-A in Plantation, five more South Florida restaurants ordered shut". Here's the URL: sun-sentinel(dot)com/entertainment/restaurants-and-bars/fl-et-south-florida-restaurant-inspections-july-26-20210726-npw7jsbc7rbyngf37j4fci5wo4-story.html I highly recommend never visiting this restaurant. It will eventually reopen, unfortunately, and naive people who don't read the news will still go there. I certainly hope these people have good health insurance. If you know anyone who eats there, do a good deed today by showing them this Sun-Sentinel article. read more

Went to Chick-Fil-A at Westfield Broward Mall ordered $s95.00 worth a food. Went for the "Peach" items from the advertisement. Ordered using app got there to pick up they tell me we have NO PEACH, NO ICE CREAM for the frozen coffee then I said just credit me back, they said we can't do that you used the app. then when we get back to office they also forgot an entire meal. The total missing items came to just under $20.00 so I call the corporate customer service line and they said nothing they can do to call the store, I did explain the store said they could not help due to using the app. I did try calling the store at least 3 times and no response. Also called corporate at least 5 times and they said each time they would expedite to owner of the franchise but it got no where. NEVER GOT A RESPONSE FROM ANYONE, I called on and off for over a month. WORST CHICK FIL A EVER. read more

The food is immaculate but, the are very slow. I waited there for 30 min just to get some nuggets. They are very slow

Chick fil A is great as a fast food. This review is only for the Broward mall location. It's located in the food court and is a hot mess of a process. They have a table setup from where they put all the orders that are ready. People lined up. Disorganized, there are 12-14 people working yet only 1 talking orders and the rest just hanging out. I hope they organize it a little better so that its not a battle to order and get your food. LOOSE the table in the front. read more

Horrible customer service. They mess up my order EVERY time I order via the mobile app. Then promise to replace the incorrect objects via the app and never do. This chick filet puts their customer service reputation to shame. read more

Service was shockingly terrible. There were about 6 kids working and none of them were able to bag our food that we ordered online over 30 minutes ago, and they kept us waiting for 15 minutes while they did nothing. They never addressed anyone waiting in the online pick-up line, and they told two people that the wait for food would be over 30 minutes if they ordered as a walk up because no one had been bagging any food or doing anything. There needs to be better management at this chick fil a. read more

THE WORST SERVICE I HAVE EVER RECEIVED ! Placed an order online @1:44 and was waiting till PAST 2:06 STILL NO FOOD. When I asked the employee her response was "it's gonna take a minute" then told the remainder of the line no more orders will be placed for another 30 mins. I requested a refund and left asap... They wasted my hr lunch break and I didn't even get to enjoy any lunch! Went back to work starving thanks to this awful chick fil a and their horrible lazy employees. YOU GUYS DESERVE NO STARTS AT ALL. read more

Literally every time I have to wait 40 minutes for a chicken sandwich this place is full of kids just playing around

Great place and service. Employees had a great attitude. The food was ready quickly.

First of all, the stop at this location are very helpful and friendly. I interacted with three employees and they we're all super nice. I ordered the original Chick-fil-A sandwich with extra pickles. To my delight they gave me a side of maybe 18 pickles or so. Awesome! This is never happened to me at a Chick-fil-A. The sandwich was very hot which is terrific. I also ordered the cobb salad. I know I took a picture of it but somehow it is not in my phone now. Anyway, the salad was tasty. I ordered the avocado lime ranch dressing. Although the salad was delicious, it is pretty small for the amount of money they charge. I'm not sure I will order this again. read more

This chick fil A is terrible! completely lacks structure and a lot of unfair and manipulative treatment amongst co-workers. I noticed many leaders leaving other members to work and do tasks all by themselves. No teamwork is being done. I only congratulate the ones who are actually working. read more

I ordered 2 meals and an extra sandwich which I didn't get after waiting 20 plus minutes!! This location and staff need to be revamped starting with the management!! Firstly, there is so much background noise that its nearly impossible to hear your name called!! After all this time using this failing technique you would think management would suggest using a mic and number system! All around this is the worst location we have ever been to and don't plan on patronizing this spot again!! This location is truly a black eye for the Chick-fil-A franchise!! read more

Quite disappointed my nuggets were cold and disgusting, and salty af I excepted more from Chick-fil-A while I was ordering the employees were literally having a conversation while I was talking like very " professional" read more

Ordered from here and not only did they not give us our full order for the second time, they clearly don't even bother to pay attention even when you order through DoorDash/uber/ Postmates. Do a better job when the delivery drivers can't make sure it's correct. Chick fil a service has gone down the drain, just about at mc Donald's level now. Not to mention you try to give them the benefit of the doubt to call and speak to someone and give them a heads up not only do they not answer the phones they actually pick up and HANG UP ON YOU!!!! Called 10 times and got hung up on every single time. Do a better job, it's literally not that hard to make sure an order is complete before giving it away. ITS LITERALLY YOUR JOB!!!!!!!!! read more

Place forgot half my order and i ordered mac and cheese and didn't even get a fork. and when we went back to get or missing half they forgot a part of or order again. read more

This is the worst location I have ever been to. Ive only come here to door dash, and i 100% refuse to come to this location anymore. i don't care how much money the order is. that's how bad this store is. i've walked out on multiple pickup orders and sent them to another dasher just because of the simple fact of waiting for 15-25 minutes and not a single person asking me who i was picking up for or even if i was picking up at all. i've stood at the pick up counter and had multiple employees look me dead in my eye and just walk around, standing, going to the back, talking to other employees. and it's not only been because sometimes they're busy, they're just completely rude. trust me, im sympathetic as a former waitress to rushes. I've straight up had employees roll their eyes in my face when i speak up and stop them and tell them to check for my order because of being ignored for so long. I mean, these people won't even say hello. they don't even really smile. And i've observed that they don't call out names loudly and will roll their eyes, huff, and mutter comments under their breaths IN FRONT OF CUSTOMERS when no one comes to claim the order AS IF a in a crowded mall, and a group of 20 people huddled together waiting for their orders, you can get away with saying a name at normal volume. I think not. it's not just a couple people that behave this way, almost every single employee with the exception of 2 or 3 that i've seen behave this way. I wish i knew their names (the exceptions) so they could get recognition. Pitty, they're having to work with such negative people and getting lumped in with such a poor establishment. read more

Took 8:37 to get my food according to the order screen. It shouldn't really take that long to get an original sandwich and fries. Every minute waiting in the fast food world seems longer. There were others there waiting just as long. This is a mall location, if that has any relevance. Maybe the wait was for the sandwich to be prepared, because it was delicious and very hot. Fries were cold. read more

Pickup during this quarantine was a life saver .. I had been missing their subs .. thanks

Skyelyn the "manager" exemplifies terrible customer service. I used to love Chick-fil-A because of their customer service. This location fails epically in terms of food and service. Check your bag to make sure your order is correct--because they won't. Mobile ordering is a disaster. Two thumbs way down! read more

I don't know why I insist on returning. They can't seem to ever get our order right. If you don't mind waiting to get your food only to return once, and sometimes even twice, then wait again, this is your spot. read more

This is the 1st complaint I've ever filed on a Chick-fil-A! This location is the worst. Stay away. The line is always long no matter if it's busy or not and the employees move slow lacking any work ethic. They are disorganized with their online and curbside orders and discriminate against certain customers. When you ask them what's going on their excuse is the order is not in the system. When you ask for a manager.. there's never one around. read more

So i was already not in such a good mood and the service they had was absolutely unprofessional. I made an order to the cashier and told her how I wanted my chicken sandwich. I waited for about 15 minutes bcus it was many other people waiting in front of me. When I finally got my food I seen that my sandwich wasn't made properly so I came back and asked if they can remake it. idk if she's a supervisor or manager but when one of the employees confronted her about it she told the employee to tell me that I can't get a new sandwich bcus the cashier didn't add it. like it was her damn fault ! not mine! they eventually gave me a new sandwich and it wasn't even cooked!! I just asked for a refund because I was so damn disgusted by their customer service. NEVER again. read more