Sure, it's an airport Chick-Fil-A, but I'm surprised at so many one star reviews. The service and variety are not up to the standards of a free-standing CFA restaurant, but the nuggets, fries, sandwiches, and lemonade are the same product. I got a large diet lemonade here on a layover because I was thirsty and wanted something sweet and tart. Being from the South, Chick-FIl-A is a brand I know, trust, and have high expectations for. The staff were nice enough, but not over the top- and I was fine with that. The prices here are higher, as expected, and they do not accept the app rewards or even have an app scanner. I tried to enter my receipt into the app to get credited for my purchases, but it did not work. My diet lemonade was delicious, and the order/drink lady did give me a free refill. I would recommend a free-standing Chick-Fil-A over this one, just because you can try soooo many more menu items and the customer service is better. The airport location will do in a pinch, but don't judge the franchise on it. read more

One of the few bad chick filets . Service was fine but my chicken egg and cheese biscuit was dry, barely warm , undercooked biscuit, small chicken cutlet . Not a pleasant experience to end my stay in Philly. I had one at the Atlanta airport and it was the complete opposite of the same thing. Here. If I wanted McDonald's quality, I would have gone there. Maybe it was just a bad day but quality control was not working today. Dining in the common airport area was clean and fine so the ambiance was ok. Blahh food. read more

Few things to say! I know this is a airport Chick-fil-A and not better than a normal one, but, I had to come with my family to get on a AA flight (America airlines) and we wanted some dinner so we stopped here before are flight and the line was about 15mins of waiting and the lady that was at the front of the Chick-fil-A (staff) was being rude to the people in front of us which put a bad tone on what is gonna happen when I come up. I came up and we said what we wanted "chicken nuggets 8pc blah blah" I said, and she was just in a bad attitude towards everyone in-line including me. After I order she put a $15! tip on the receipt but I only put a $5 tip which the normal price would be $45.00 but it was $55.00 because the price with no tip was $40.00 but if she adds a $15 Tip than it would be $55.00 which I didn't do. I was stress out about my flight and getting there on time. Manager came out and said "You did it." I paid and told her to take the tip off but she didn't so I just left it on there and got my food and went back to the eating area and eat. Unbelievable! read more

@ Philly airport Had a quick bite before catching my airplane. Since there was a long, i thought the food will be ok. My fried chicken sandwich came out rather quick but it was cold and salty. read more

Incredibly minimal amount of yogurt in the parfait. Think dollop vs an actual serving. AND provided a fork for eating it AND no napkins They do not take/accept CFA app here Auto add 3% wage & benes charge Flying sucks Getting ripped off in the Concourse by national chain AND charging extra for your employee benes - never again read more

Chick-fil-A - Berry Yogurt Parfait - Fast Food Near Me - Philadelphia, Pennsylvania

So, know how you drive by a Chick-fil-A and there are always 10k people in line? But somehow they manage to only have a 10 minute wait? Incredibly fast and courteous customer service is what we've come to expect from this Fast Food chain. Enter the PHL Chick-fil-A. 5 people in line and it takes 30 minutes. "My computer shut down, number 5" states the one sloth working the counter. "What about the other 4?" responds the individual I assume is the Supervisor, as he at least operates at the pace of a snail. The sloth then proceeds to take her break and has the Supervisor cover her. The line begins to move....you guessed it...at a snail's pace. So, if you really need this Chick-fil-A sandwich before your flight, please arrive at the line two hours prior to boarding. read more

I would give it zero stars if I could! I frequent Chick-fil-A's in a lot of airports. Most of the time they are as good as their off airport counterparts. However, this one is horrible. I bought a chicken sandwich that was so dried out it was not edible. I have no idea how long it was sitting before they served it. It was obviously very long time. I could not return it as my plane was leaving and I had to go. I would avoid this particular location. read more

Doesnt allow refills on ice tea, no sign on menu, and they dont tell you when you order! UNREAL!! ALSO, Restaurant choose to charge a VOLUNTARY 3% "wage and benefit" fee that isn't gratuity and doesn't go directly to employees. Total lack of common sense. Stop the insanity and just raise prices, or else why stop there? Charge a "paper products" fee, an "electricity" fee, and go down your entire P&L and assign a surcharge for every line item. Utterly ridiculous!! read more

I'm not sure what the refill policy is but it seemed a little bit discriminatory. I stood in line waiting to ask if refills were allowed. I witnessed someone cut and get a refill from an employee. When I made my way up there I was immediately denied a refill. If that is the policy, so be it, but don't pick and choose who you decide to give refills to especially when I was being patient and polite. read more

Chick fil A should close this location or make some drastic changes with staff. If this was the first time I ate at a chick fil A it would have been the last. Waited 45 min for food and my order was wrong. Several other people also had incorrect orders and staff could care less. read more

Absolutely the worst chick Fil a I have ever been to in my life. Longest line with the manager and other workers standing there singing and talking while 1 guy takes orders. Then they do no fill your drink all the way up. Which is fine because you think you can get a refil and then figure out they do NOT do refills. read more

Chick-fil-A - ows people in a fast food restaurant - Fast Food Near Me - Philadelphia, Pennsylvania

Whoever owns this location should be fired! No milk shakes, poor service, rude staff. Its all about being mismanaged Really disappointing. I seek out chick-fil-a at most airports I fly to, but this one is the worst. Avoid at all costs. So many better places to eat in PHL airport. read more

Spicy Biscuit meal is a great choice for breakfast. This chick fil A is located in Philadelphia marketplace in terminal 2. It had a long line but was pretty quick. Overall wait time was 10 minutes. There are plenty of tables to sit and enjoy the meal. read more

Chick-fil-A - ows a chicken sandwich and tater tots - Fast Food Near Me - Philadelphia, Pennsylvania

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These guys are terrible. They are screwing around with a tone of food orders backlogged and a ton of food waiting to be served. Then they screwed up my order because she was not listening. read more

My staff really enjoy Chick-Fil-A at our monthly staff meetings. But the last two days I have been unable to order for our meeting due to some technical glitch in the system. After alerting Chick-Fil-A Cares, they sent me instructions via email on how to order online. something I have already done numerous times. So no help there. When I called the restaurant to order directly, they were unable to process the request as well due to the online glitch. So two days of trying I am giving up and looking elsewhere for lunch our meeting meal. Very disappointed in the service from this organization. read more

Staff had good energy considering it was probably about 6 AM in the morning. server had no problem making me a fresh brewed coffee.

At 10:15AM, I tried to order breakfast. They grumpily informed us they were done serving breakfast (which always ends at 10:30 at every location) and only had one sausage sandwich left. They told us it would be 20 minutes until lunch was available, meaning they had over 20 minutes with literally no chicken available. As we were in line, an employee wearing a yellow apron marked "raw chicken only" and clearly coated in raw chicken walked into the front of the restaurant and bumped his raw chicken apron onto multiple people. Even if they were actually serving chicken, I wouldn't have wanted any with the lack of cleanliness. We ran over to the other airport location where they happily served us breakfast at 10:25 and we had a great experience. read more

Gave me the wrong nugget. I asked for a grilled nugget. Gave me a reg. It's not hard to get it right. It's an airport there is no ambiance. I am eating it because I am hungry but I am upset. The employees are all very nice and got me an ice cup even though they were busy. read more

Chick-fil-A - My wrong nuggie - Fast Food Near Me - Philadelphia, Pennsylvania

I have never understood the wild success of this chain. KFC and Popeye's are way better. At this particular store, the chicken ALWAYS has gristle regardless of the product (nuggets, strips, or sandwiches). But at least it is usually fresher than that at a few nearby joints. The Waffle fries taste and feel like salted cardboard. Literally. Service is slower than a dead snail swimming in frozen molasses. I am not a fan of the milkshakes: not sweet enough and sickeningly fatty. Prices are quadruple to quintuple McD's sale prices. Literally. And I actually prefer the taste of McD's products. The breakfast foods are decent, however. The muffins and biscuits are far fresher than at any other chain, never hard and dry. The hash browns taste infinitely better than the Waffle fries although not nearly as good as McD's. Parking and traffic can be horrendous. Expect to wait at least an hour for the whole takeout process. Lots of religious fans like this chain (search it). read more

They forgot to put the grilled chicken on my salad and they gave me the wrong salad dressing. Salad was super small even with the 12 nuggets that I bought and added on top. No knife. Only 1 CFA sauce after I asked for 2. And almost $30 for a salad, 12 nuggets, and a drink? This is the only Chick Fil A I've ever been to that I wouldn't recommend. read more

Chick-fil-A - Southwest salad where they forgot the grilled chicken so I added the 12 piece nugs separately. Super disappointing for almost 30 bucks. - Fast Food Near Me - Philadelphia, Pennsylvania

10am shift on 12/24 was noticeably bad. Manager was rude to his own crew, noticeably unprofessional, and would not allow them to make any breakfast at 10:00am. read more

Nice employees but they add a 3% surcharge for wages and benefits and do not notify you of the charge. On top of that they are asking for a tip. I have zero problems putting 0.0% because I find it offensive. read more

This is the worst chikfila I've ever been to. Because they're a brand I usually trust, I thought it'd be a solid bet for an airport meal. I ordered the chicken egg and cheese biscuit. The biscuit, egg, and cheese were fine. But the chicken, which should be the star of the show, was tough and overcooked. Blatantly unacceptable. Avoid this chikfila. read more

So we have 25 minutes till boarding begins- you think it would be plenty of time to grab a sandwich. Nope...it took 15 minutes to get a sandwich. I love Chick-fil-A but this location doesn't have their act together. The silver lining I had something to eat on the flight read more

Chick-fil-A - Fast Food Near Me - Philadelphia, Pennsylvania

Says they open at 5am. Here I am at 6:10 chicken'less. "We'll be open, like 6-630" when I asked. I would like to trade my money for your delicious food, please. read more

It's chick fil a and it's the airport. So the quality is the same as anywhere so that's good. It's the airport so the wait was forever. It's a good option over the other overpriced low quality food options Just make sure you have enough time. read more

This place might have been the worst Chick Fil A I've ever gotten! Reason 1. Customer service we asked when for was gonna be done and they responded with WAIT. Many stuff but nobody doing much and total chaos. Reason 2. we waited 10 mins in line then waited 35 minutes for our food just to find out they stopped making regular sandwiches for 20 minutes - very stressful at an airport when you're trying to catch a flight! read more

They utterly disrespected me in front of everyone that was at the airport today. I asked for chicken mini's, didn't wanna serve them. Sauce, you guessed it nope! All in all this chick fil a experience was not only angering, but also depressing, I hope every single person gets fired except the one man who actually was nice and the people cooking the food. Truly i tell you they ruined my day at 6 a.m in the morning!!! read more

Honestly very solid chick fil a for being in an airport. Prices are the same as outside of the airport and service was faster than a regular chic fil a; workers were friendly. Went at 11:30 AM so maybe more chill at that time then later in the day when it's busier. read more

The slowest and saddest Chick-fil-a I've ever experienced. The employees seem miserable and move at Zootopia DMV sloth speed. My food was hot and good though. read more

Saturday, December 31, 2022, at the Philadelphia Airport - E3. Ordered the Chicken Mini combo costing $9.93. After waiting a while and seeing others who ordered before and after me, a worker with glasses and long braids announced that for those waiting on mini's there would be "a long wait" and we could have a chicken biscuit instead. I said I just wanted my money back after the wait was quoted at 15 minutes. (How do you not monitor the level of your breakfast items?) I was told "the manager just went on break so you will just have to order something else." (Wow! Not the quality of service I have come to expect and receive from Chick-fil-A.) I then asked what my other options were. One was the 8 count nuggets, so I took them. Thanksgiving, I had an early flight and Chick-fil-A was not open yet so I got breakfast from Burger King. Next time I am in Philadelphia, I may be going back to BK! read more

This is my go to stop for food at PHL airport when I don't have a lot of time. It's conveniently located in the atrium. This time, there was almost no line to order which was nice. There was a bit of a line waiting for food, so I probably waited 5-10 minutes to get my food. No complaints about the food. They made my chicken deluxe sandwich correctly with no pickles. I do think the menu should say that it comes with pickles so that people aren't surprised. The fries were good an expected as well. They were generous with the Chick-fil-a sauce which was nice. I do wish they would ask if you want any sauce because I almost forgot about it. All in all, it's what you would expect from a Chick-fil-a. read more

Not the best chicken sandwich I've had by a long shot. The cheese was melted and spread all over the place. There were not a lot of hash browns. They really held back. Service was good and fast. I'd like to go back and try the same place for lunch. Maybe it would be better. read more

Chick-fil-A - Fast Food Near Me - Philadelphia, Pennsylvania

Chick fil A in general seems to be hit or miss lately and this was definitely a miss. I ordered 2 chicken egg and cheese biscuit and both were cold with a tiny piece of chewey, tough chicken. Tasted awful for a sandwich I regularly love and eat. The tiny piece of chicken didn't even take up half the biscuit on both sandwiches. I could definitely tell this sandwich sat a while before being served to me. read more

Chick-fil-A - Chicken egg and cheese biscuit - Fast Food Near Me - Philadelphia, Pennsylvania

Trash and food all over, despite clearly being understaffed moved at a snails pace didn't take cash, 3/5 soda options were Pepsi and they were out of Pepsi. The line was ten people long and took over a half an hour, they continued to get people's orders wrong. read more

Watch out for some sass from one of the cashiers that mumbles if you come here early in the morning. When you talk under your breath, the customer is going to ask you to repeat yourself. I ordered the bacon, egg, and cheese biscuit sandwich meal which came with hash browns and a drink. The sandwich and hash brown was very comparable to what you can get at McDonald's. However the coffee was crap, one of the worst tasting I'd ever had. There was a nice seating area in the food court with many big screens displaying all of the flight information so you don't forget to go catch your flight! read more

Chick-fil-A - Bacon, egg, and cheese biscuit sandwich meal with hash browns and a coffee - Fast Food Near Me - Philadelphia, Pennsylvania

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I know Chick-fil-A has recently gotten some competition with Popeyes making a chicken sandwich but, Chick-fil-A is definitely the OG in this game! This is a great pit stop if you have a long layover or need a fill-up before your flight. I am always a sucker for airport food stands. Their waffle fries are delicious! The weaved texture of waffle fries always make eating it more fun. I liked how perfectly seasoned they were. Their nuggets are shaped like real chicken and taste like real chicken. Usually, nuggets have that texture of mashed up chicken that is shaped into a patty. I didn't like how all of their ketchup packets were smeared with ketchup. I thought it was cool how there was live music in the food court where this Chick-fil-A was. There was a saxophone player, drummer and rapper. It wasn't the quickest service ever but the wait wasn't too bad. There's plenty of seating because this place is located in a food court. read more

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Food is excellent. The staff are full of sass. One customer was confused where the line was and came to the cashier directly. The cashier directed her to the back of the line and then complained to her colleague "can you believe people are stupid enough not to know where the line is?" Just a lot of ballsy backtalk in front of customers. The food is, as usual, amazing. Unfortunately, this location only serves a limited menu, so no chicken strips, grilled styled nuggets/strips, kids meal, salads, ice cream, etc. They do have the lemonade though. The line moves quick, and the food is freshly fried because of the steady stream of customers. Despite the attitude, the cashier still says "my pleasure," the Chick-fil-A way, when you thank them. I still frequent regularly, but caution to those easily offended or upset. read more

Simply pathetic service and attitude. One of the worse chick fil a's I have ever been to and usually they are known for this service. Skip the line and go elsewhere. These employees should be unemployed for their work ethic and disrepect for customers. read more

Stopped in for breakfast before my flight. Service was quick and the folks behind the counter were helpful and friendly. This is in an larger food court at the airport so there was plenty of seating. Given the early morning time, there were not a lot of people so it was easy to find a seat and the area was clean. I could see that later in the day this could be a very busy place. read more

Chick-fil-A - Fast Food Near Me - Philadelphia, Pennsylvania