I had an online order, the drive-through had split lanes for mobile order and normal drive through orders. I scanned the QR code when I arrived, after 4 minutes they walked the food over to my car. It was a very organized and efficient to get my food. Staff are always friendly. This ChickFilA is as consistent as you'd expect. read more

Chick-fil-A - Fast Food Near Me - Mechanicsville, Virginia

Chick fil a what can anyone say, it's chicken but everyone can't get enough of it! We were traveling through VA on our way home from FL and stopped in for dinner it doesn't matter what you get it's going to be the exact same thing every time you order it. If in the area and don't know what I want to eat maybe it will be here. read more

This location definitely surprised me! We went through the drive through. We ordered a large water and a large chicken strip meal. We were asked if we wanted lemon with the water. I have NEVER been asked that at any Chick- fil-A. They also filled our fry container to the TOP, that had never happened before either. I was definitely pleased and felt like I got my money's worth at this location. Hopefully it wasn't a fluke and this service is normal for this location. read more

Worst service ever so so slow , sandwich was cold , floors and tables are dirty , no one checks on you

i ordered a 12 nuggets and they gave me 3 cold chicken tenders. Service was awful. donut go here

I love Chick-fil-A, but I hate this one. It's the service! Only car in the drive-thru minus one at the window and no-one answers the intercom. 6min later i just pull around to the window, and the employees are hanging out. Go inside and order, in and out in under 2 min. The drive-thru sucks here whether it's busy or slow. This place has a Chick-fil-A name with a McDonalds staff. read more

Average Chick-fil-A. Staff is always polite. Food always takes a little longer than it should, but is tasty. The new Drive thru set up is absolutely horrible. Last week I received my order with four cars in front of me, but due to barriers closing the App lane, I waited almost 15 minutes for the drive thru lane to clear. This happens repeatedly. I have stopped going to this location. My food gets cold waiting to exit the drive thru. read more

Move over fast food restaurants there's a new Chick-fil-A in town! This Location is just off of 295 and cranks out the best customer service just like it's sister locations! One thing I love about this new location is their cool Drive thru door!! The walk out door seems to add to their efficiency!! Five fabulous stars for Chick-Fil-A!! read more

Chick-fil-A - Walk out Drive thru window - Fast Food Near Me - Mechanicsville, Virginia

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Stopped here on the way up to PA with the kids hoping to let them burn some energy in a playland. Unfortunately there was no playland at this location, however the service was excellent. Staff were polite, location was very clean, and our food came out very quickly. The food tasted great, as always. Aside from a little disappointment in not finding a play area for the kids, we were very satisfied read more

Simply a terrible experience. We were told over the phone that the manager was on vacation and that we were speaking to a female that claimed that she was the "director" (like we're suppose to know what that means). Well this "director" was very short and abrasive. And our food order was totally wrong! Just look at the very poor rating for this location. AVOID this particular Chick Fil A like the plague! read more

This Chick-fil-A is seriously the worst i've been to. I used to live closer to the other mechanicsville location but i moved and i'm 4 minutes away from this one so I go here for convenience. The drive-thru is always long waits, 90% of the time i go my order is wrong, the workers are rude, and they never read back the order, so i never know if they got it right. Sucks ill have to drive 15 minutes to the other location to get actual food service but at this point i'm at my end with this location. Horrible. read more

I mean the food is fine. It's what you'd expect from any other, never any problems being a customer. However, since I started doing DoorDash every time I go to pick up someone's order, I get nothing but attitude from staff, managers too. There are times where it's incredibly busy, which I could understand irritability. However, I've also been met with horrible behavior when it wasn't. Never any problems with any other ChikAFila, just this one. read more

This chick fil a needs some work. I went here daily when I was working nearby-- I ordered through the app most of the time and would also pick up one other co workers food that was placed through the app already as well and for some reason the workers seemed rude and even told me I needed to come inside to get the other order... it was pouring down rain that day & also majority of the time it always took forever-- I had to stop coming here because I was becoming late to work or late back to lunch. read more

Always yummy. Even the drive thru is fast! We love all locations. However the Chamberlayne Road, Mechanicsville location is our favorite. We even drive out of our way to eat there. read more

Mechanicsville location. Was there at 9:32 pm. Ordered 2 12 piece chicken pieces. All were burnt and dried out. What happened to the best chicken place in Hanover? They must of made some up ahead of time since it was close to closing time. read more

This Chick Fil A is very different than any other Chick Fil A I've ever experienced any where. The service is slow, the food is cold, it just doesn't offer the same excellent customer experience that I've had at every other location. I'm not sure why? read more

Service is very slowwwww! Trapped in drive through for 22 min. Line of cars was silly. This is my go to for on the road, but not this store.........SLOW!!! read more

By far, the slowest chick-fil-A that I have been to. I've currently been in the drive-through line for 10 minutes. Additionally the staff is easily confused. I was left waiting in curbside for roughly 15 minutes for my order. I was brought the drink but no food. I asked the girl if my food would be coming out as well, when she brought the drink, she said yes. I ended up having to call to get my food. read more

Great customer service got through the drive through quickly got my order Correct took a long time to get my order

Our family goes there all the time. Recently service has been terrible it's been declining in last few months. Same for short pump.

Very delighted by the service from our team member, Jacob. When I disclosed that I had a gluten allergy, he made every effort to make sure that the meal I received would not come in contact with gluten and would be prepared with a GF substitute. It felt so relieving to know I wouldn't have to worry about having an allergic reaction due to his efforts. He was a very respectful and responsible employee and for that reason we will be returning to this location again in the future. read more

Theres a first time for everything I guess. came into order just a sandwich...Im not sure if the classic deluxe takes 20 mins but if it does theres need to be a note beside it on the menu. it's okay to wait but to not even get a estimate on when my sandwhich...not even meal a sandwich will be done. They basically forgot about me...not the chickfila way at all. First time I didn't feel the love..don't turn into business filled with McDonald's employees please read more

If I could give 0 stars I would. My order is always wrong, I informed them and they gave me a replacement sandwich.. went to redeem and ordered additional sides only to get home and realize they didn't give me my sandwich. read more

This is by far the worst Chick-fil-A restaurant in Virginia. The food is always cold and the buns are not prepared correctly .

I have never met a kinder fast food employee! I decided to swing by the drive thru today for a treat and the service was phenomenal. The outdoor order taker whose name I did not see was phenomenal and so incredibly nice, even in the chilly weather. Whoever was working at ~3:45 pm on November 23, you rock! read more