The customer service is TOP TIER at this location always love coming here during lunch time and we get served quick.

I ordered via MobileThru 15 away, drove to the restaurant, went through the mobilethru lane, nobody in front of me, pulled to the very front. Just for a chicfila member to tell me to pull forward to "DriveThru Reserved" spot #1 and I get leapfrogged by everyone in the drive thru spot. I had a simple order, a sandwich and drink. This defeats the entire purpose of people who have ordered 15-20 min ago, vs people who didn't know what they wanted to order 60 seconds ago. Logistics 101 read more

I haven't been to Chick-fil-A in a while, but I had to try their pretzel cheddar club sandwich and it was delish. The pretzel bun together with the strips of bacon was the perfect combination with their crispy chicken. It was a yummy chicken sandwich. The fries were on the soggy side, but still good. Not a fan of the 1/2 lemonade and 1/2 tea, so I think I'll stick to my usual sweet tea. read more

Chick-fil-A - Pretzel Cheddar Club Sandwich w/ Chick-fil-A Filet - Fast Food Near Me - Mansfield, Texas

Very nice staff. You can tell they try to keep the amicable tradition. Always checking up on us and food came out in time!

Let me be honest and unapologetically clear: this was one of the worst customer experiences I've ever had -- not just because of poor service, but because of what I truly believe to be racially motivated discrimination, disgusting health conditions, and shockingly unprofessional behavior from leadership. It started when I spoke with Ellis. Shortly after, Isabella and Nakia, the site's so-called director, came outside. From the moment they opened their mouths, I could feel the negative energy. Isabella, in particular, is prejudiced -- her tone, body language, and comments made that incredibly clear. She approached me as if I was a problem, not a person. It was condescending, cold, and full of microaggressions. Based on everything I observed, I truly believe she comes from -- and represents -- a mindset rooted in bias. What made things even more disappointing is that Nakia, a Black woman in a leadership role, did not handle the situation with integrity or fairness. Instead of de-escalating or showing professionalism, she joined Isabella in behaving combatively. It's a shame when someone who shares your background chooses to shrink under pressure and play into toxic leadership rather than rise above it. Nakia's leadership was subpar at best, and cowardly at worst. To make matters worse: * They used profanity during the interaction -- loud and clear -- completely out of line for anyone in management. * I waited over 15 minutes while Kass had parked, with no communication or urgency. * My order was incorrect, and when I finally received it, I discovered a strand of hair in the food -- absolutely vile and a clear health code violation. This experience was not just disrespectful -- it was dehumanizing. There was no sense of accountability, no apology, no correction. Just deflection, attitude, and bias. It's painfully obvious that Black customers are treated differently here, and I stand by that. This is not just a customer service issue -- it's a cultural problem at this location. The staff is not just untrained -- they are unfit. The leadership is not just poor -- it's toxic. The handling of customers -- especially customers of color -- is dangerous, dismissive, and disgusting. I'm calling this out because it needs to be said. I don't care if it reaches corporate, the CEO, or even beyond. This location needs to be held accountable. It needs to be audited, investigated, and potentially shut down. There's no place in our communities for businesses that tolerate discrimination, unsanitary conditions, and verbal abuse. To those in power reading this: Do better. Start with Isabella. Start with Nakia. Start with the culture you've allowed to fester here. Because if this is how you run a business, you've already failed. I read more

I've been here before and they are starting to have more and more issues as time goes on. They seem to be fairly disorganized during a dinner rush. I went through the drive thru and they made us pull up to the stop sign and forgot about our order. They were more focused on mobile orders than customers actually ordering in the drive thru. read more

Food is the same. Service is okay. The Ambiance is small. There is a better chick-fil-a down the street. Go someone else for veterans day. read more

this location nickles and dimes their customers. If you order an iced tea with lemon they charge you for a sun joy. If you order a half sweet and half unsweetened tea, you are charged for a sun joy. my suggestion is to drive the extra 5 minutes and go to another location. read more

Love their salads, always fresh, full of fruits and nuts, beats many other local restaurants.

I'm very disappointed never once have I ever been let down by a chickfla until now. I'm visiting from California and I ordered breakfast at this location and ordered it before 10:30 to be picked up at 10:30 and since I arrived at 10:40 due to all the snow I wasn't able to get my food. The service was terrible I've never had employees from a chick fl a be so rude to me. And when I asked for a lunch meal to replace my order since I already paid for it and my order online showed that it was already ready! They told me I would have to re pay for everything even though it didn't even add up to the amount I spent on breakfast. Then for the food to come out cold. read more

Orders are never right, food quality is terrible, and the overall feel of the place just feels sad. Maybe I came on the wrong day or maybe some of the employees just woke up on the wrong side of the bed, but this location is just terrible. read more

I have been here 4 times and all 4 times my order has been wrong. My latest order was a large Diet Coke. One item.. and they gave me a medium. Not only that, I was the only one in the drive thru and I didn't pull up allll the way to the sign and someone told me to pull up. Really? I'm here for a drink and was literally the only one in the line. I don't understand what happened to Chick fil A.. this one is definitely not up to standards. read more

Dtorrian / Kaylee Monday, June 5, Mansfield Texas Chick-fil-A (Debbie lane). Ordered a number one ( sandwich, fries, and drink ). Girl (name uknown, no smile, didn't appear to care) did not check order before giving it to me. Drive home and realized no fries. Drive back to chick fila for refund. Spoke to kaylee (who did nothing wrong) but was a witness) who got Dtorrian. Asked for a refund. Instead of processing my request, he asked me if I wanted fries. That is not what I asked him, I asked for a refund. Is this a positive influence? Dtorrian Failed again by only refunding part of the order. Not paying attention. Took even longer for him to perform math for full refund calculation, and also failed by throwing away old receipt. Is this a positive influence? Finally, ordered again. Dtorrian Messed up my drink order and requested that I pay for this horrible chick fila experience. Is this a positive influence? Is this the type of service that meets the chick fila purpose statement? To have a positive influence on all who come in contact with Chick-fil-A." To live out our Purpose and honor Truett's legacy, we are focused on creating a culture of care, both at the Support Center and in our restaurants. Answer. No. Brad. I wonder if things are better, but I see other 1 star comments, and it makes me think who else has Dtorrian negatively impacted at Chick Fil A, looks like it won't be the first, and it will not be the last. All because he didn't pay attention to the customer. When I asked the grand daughter of the founder of Chick Fila about the fundamental training for chick fila employees, it was simple. Eye contact, smile, and repeat the order for understanding and clarification. Dtorrian did not exhibit any of these fundamental core values. read more

Well Done Food was delicious very hot Thanks Layla D. For taking my order to profession Awesome Job read more

Best breakfast burritos anywhere! Super fast and always friendly! I barely had time to post this review before my 8 breakfast burritos were ready! read more

Food is great, but you can no longer add special instructions to curb side making it impossible for me to use.

Do not waste ur money i came here 3 times since opening and each time i had missing items out of my order they would not replace my items because i didnt have my recipt the last time i made sure to have my recipt they still didnt give me the option to replace my food she said im blocked from this chick fil a and threatning me authorities will be called really chick fil a thats how situations like this are handled my ordered totaled 80$ this location needs to shut down! Brea and josclyn also threatned and harraased me get your workers in line chick fil a Brea also blocked my number this is not the end of it i promose u will get fired for treating a customer like this i will keep aending to corporate until then read more

This the only chick fil a I know that be on bs.. they don't say my pleasure and the service is trash. I'm not sure who put Kim on duty to run the orders out at 6 in the morning but it needs to be reconsidered this is my second encounter with her and clearly she doesn't want to be there first thing in the morning. I am 8 months pregnant and am now starting my mornings pissed off hence the reason I'm writing a review at 6:25a.m. PUT HER ON THE NIGHT SHIFT IF SHE CANT WAKE UP IN A GOOD MOOD. read more

I know this is a new location and they may be in trial and error period of what works and what doesn't. So far each time I've visited this location by drive thru it's been a nightmare. The first time I went I waited in drive thru for 45 minutes had a manager keep telling me my order would be ready soon only to have to go inside and wait another 30 minutes while multiple people kept asking me what the name on my order was. Next visit long wait in drive thru had to park and wait for food to come out. Last drive thru visit another 30 minute wait to be handed a salad with lettuce beans and corn only in it. I have other gripes but I'll end rant here. The menu isn't that large to have such a wait and so many issues with getting customers their food. read more

This location is new... Frankly for a new location I'm rather disappointed. I placed a call at 10:40 February 14th , 2023. Unfortunately I do not know the name of the worker but she lied to me. This morning I checked the app and saw the heart trays, once again I checked merely 30 minutes after and they were gone. I called this location and the female on the phone said they still had them and that if we place a order for the 30 count normal nuggets we'd get a heart tray. Of course the food was delivered in a small greasy box and not only did we not get the heart tray the nuggeat were uncooked. Lazy, unethical, and disorganized staff. read more

horrible, the lady was so rude a can't remember her name but yuck i also found a hair in my food.DO NOT RECOMMEND