I love the service at Chick-fil-a and this location is awesome. Our order taker was so accommodating and polite! I am 8 months pregnant and have gestational diabetes, which makes eating out difficult. I looked up nutrition ahead of time to make sure I could find an option to meet my strict dietary needs. The cool wrap was a perfect choice for carbs but of course cold chicken is a no-go when pregnant. We had a backup in mind if they couldn't accommodate but when I asked if it was possible to warm up the chicken (or even the whole wrap is fine) our order taker was so awesome and reassuring that they totally could do that. And they did! Friendly, fast, accurate service. Kind of a rarity here in Utah, so I love how reliably awesome Chick-fil-A is. read more

What happened to customer service? "Apparently", the two lane's of the the drive through have different purposes. Mind you, they merge into one lane for pickup, making any designated purpose pointless. Anyways, I waited 10 minutes in the wrong lane to be told I would have to pull through and enter the correct lane if I wanted to order. So I'm now stuck in the middle of the drive through line, only to wait another 10 minutes for no food. Just take my order! Stop pushing garbage technology onto the customer. That suggestion is coming from a UX/UI designer...your app is trash! I downloaded it 2 years ago and have tried using 3 times. "Tried" being the important word here. I have a lot more to say about my experience and how I was treated but I can't fully express myself without using some choice words so I'm going to leave it here. Needless to say, but I won't be back. read more

Nothing worse than biting into moldy bread. I love CFA but this has me feeling all the gross things. I called the restaurant and gave them feedback, super kind and helpful response, though still a huge disappointment. Would also recommend the location get rid of the split lanes for mobile pick ups. Has really messed with the flow of the drive thru. You can be 10 cars back getting your food but stuck in the drive thru. read more

Chick-fil-A - Spicy Deluxe Sandwich (MOLD!) - Fast Food Near Me - Lehi, Utah

See all

Chick-fil-A has always been so quick and efficient but the new drive thru at this location is terrible! :( they have an entire drive thru lame dedicated to mobile orders so the regular line is 10 years long, took FOREVER to get our food, and the line is so long cars are blocking the road and other establishments. read more

Love going to Chick-fil-A the food is really good. insanely amazing service, very clean. Everyone is so nice who works there. Very Good food for the price that it is. read more

Order continuously incorrect at this location. Most of time just missing items. Like many other reviewers 's have said, The fries are never full. For a medium you get about 5. Chocolate chip cookies burnt 70% of the time. Shake (about $6) never full. Salsa missing from a breakfast wrap and the list goes on. I love chick, but this ain't it.... read more

Went to order fries and frosted lemonade. Took forever to get. The place didn't look very clean. During a separate order, a salad was ordered and the lettuce was moldy! Very disappointed in this location. The owner/manager need to take a very good look at this location because it doesn't represent corporate values. read more

This is above average fast food place. It's good, and fairly inexpensive. I went later at night so the line wasn't too bad. I ordered the grilled chicken sandwich and waffle fries. It's fast food, nothing fancy. read more

Worst chik fil a I have ever been to. It is so incredibly slow and nothing is done efficiently. Chik Fil A is known for their service and this location is horrible. read more

I've never dealt with chewy chicken at any Chick-fil-A until this one, it was so bad I had to spit it out and asked for nuggets instead. Then those were tough and chewy too! The cookies tasted like they were cooked in fry oil. Not a good location read more

The service was nice, but don't get the grilled chicken wrap. At this location, it's just a wheat tortilla with lettuce inside lol. Kinda sad tho read more

Chick-fil-A - "Grilled chicken wrap" more like dry tortilla with lettuce that's it. - Fast Food Near Me - Lehi, Utah

I normally love all chick-fil-a locations but this one did not live up to their reputation. I ordered online (early) and went to the special pick up lane. They couldn't figure out which order was mine and scrambled to put it together. I drove all the way back to the office, up the elevator, and sat down at my desk to realize they totally messed up my order. I was starving, so I went back to the location to get my correct order. I was so looking forward to lunch and was sorely disappointed. read more

Chick-fil-A is normally a five star place for me. So this rating is for this specific location. I know things are hard for fast food when it comes to finding good employees but this location is so slow. Their drive thru is no busier than other locations but their wait seems to be double the time even in times of the the employee shortage. Also it seems like my fries are always empty. read more

I have always gone to Chick-fil-A and praised them for their quick service but not today! This location has always forgotten or messed up on my orders. I had hoped this time round would be better but nope. The manager on duty was a total bitch who would not understand the missing item ordered and was keyed in incorrectly. I am never coming back to this place if that bitch of a manager is on duty! She has no empathy to understand or even consider a customer view. So disappointing!! read more

Probably the most in clean chic fil a I've been to. They had three unswept piles of garbage in the customers path. That just sat there. And the person at the registers mom came in and had a full on conversation with her daughter holding up the line so much, people started yelling at her. read more

Chick-fil-A - Fast Food Near Me - Lehi, Utah

They forgot half my order and if the order we did receive one of the lids was nearly completely off of the cup and all the fries were cold. Not impressed with this location of Chick FIL-A. read more

This location always always ALWAYS forgets something in our order. Yes we should learn our lesson and not go to the drive-thru anymore... or check before we drive away but without fail they forget part of our order. Either my kids full kids meal forgotten or fries to our meals they literally never get it all right. Also they NEVER fill the fry's to the top and they fill the drinks full of ice and barely any soda. I usually don't do all negative reviews but this has been bottling up for a while and honestly something needs to change. read more

This location is always busy almost any time of the day. Don't get discouraged when you see the line. They are fast and friendly and well worth a little wait. The chicken is the best of any take out I've tried. It takes like home made fresh food. I've had the salads, sandwiches and shakes. Oh and the fries are out of this world. read more

The food was fine, the dining room was disgusting, food of all sorts on the floor and tables. Spills at the condiment table . I expect more from a successful company like that. read more

Quite possible the slowest Chick-fil-A EVER! And we've been to a lot! You'd think this is an easy solve. Usually there is a serious hustle going on. 40 min in the drive thru, no lie. Won't be coming back to this location. Chic fil A Drive thru is like the industry standard for Amazing. NOT HERE. There is no hustle. read more

Nobody wants nuggets without sauce and every time y'all don't give me sauce even tho I ask for 3 every time... hope y'all get a whole new staff read more

The food at chick-Fil-a is always pretty good. I'm just really not impressed with this location. It was absolutely filthy inside of the restaurant. The tables were almost all dirty. There was food and sauces all over the ground. I went into the bathroom and the thing that's normally in the urinal was on the ground and someone had clearly had no aim. There was no excuse either because the register had been down for about ten minutes. Keeping the restaurant clean should be a priority. I didn't even have an appetite after i saw the lobby. read more

Chick-fil-A - Pretty dirty - Fast Food Near Me - Lehi, Utah

See all

Busy! The overwhelming amount of people normally at a Chick-fil-A usually affects the overall experience. I have to say I love the Chick-fil-A sauce. It's enough to to keep me coming back for more. read more

Chickens nuggets here are super good and the fries are scrumdidliumptious, my brother told me "make sure you talk about the shakes!" The shakes are good, nuggets are good, and fries are really good, damn good waffle fries mmmm read more

I was worried coming here after hearing how dirty it was inside from several other reviewers & friends but it looks like management may have heard the complaints because things were pretty clean. It's fast food so you aren't expecting a lot but the chicken salad I had was fresh-tasting and well put-together. The service was friendly (as always for a chick-fil-a) and the food came out quick. I've been to better chick-fil-a's and am generally a fan of the chain restaurant and I'd say this one is just overall average. read more

Chick-fil-A - Chicken salad - Fast Food Near Me - Lehi, Utah

THEE slowest chick fil a on the planet. If you happen to choose the wrong line, you'll be in it for an hour watching cars who showed up after you get their order. Just go to the American Fork location, tons better than the Lehi one read more

I stopped to grab some food quickly on my way back home and it took an extremely long time during low traffic time (3:30 pm). Same great food, just INCREDIBLY SLOW compared to any other chic-fil-a I've gone to. read more

Dirty inside, everywhere. This pretty new Chick-fil-A doesn't have a thorough cleaning routine in the public areas, which worries me for the non-public spaces. We came on a Monday at 11:20, well before the busy lunch crowd (3 other occupied tables), so the mess isn't from today. I ended up with tummy troubles about 25 minutes after eating here - haven't ever had a problem like that after other Chick-fil-A's, so I'm guessing I picked up something gross while there. Front door glass smeared with days old handprints, foyer floor and rug dirty (dried mud), payment device had goo spread over a third of the screen (looking over at the other screens, they were also dirty with dust and prints); crumbs and dust throughout the seating area floor, seats, and divider ledges; sauce splatters on the divider signs and aisle sides of the seats. The bathroom has crud along the floor and countertop edges, changing station riddled with chicken crust, soap dispenser bottom broken off, and stall walls have giant, messy swipes. The bathroom counters, fixture, and mirror look like they haven't been wiped in several days. Because this site is so dirty, in a way that it's obvious they don't care about cleanliness, I will instead go across the street to PDQ where they have similar chicken options and are much, much cleaner. P.S. Their seasonal peach shake here is frothy (more milky than ice cream) and subpar for me; not worth the money. Taco Amigo is the place to go in Utah Valley for fresh peach shakes during August peach season. read more

This is the worst a Chik Fil A in the state of Utah, bar none. We eat at Chik Fil A 3 times a week at least and will literally drive 20 minutes out of our way to not go to this location despite it being right near our home. Everything from the service to the employees is embarrassingly poor. We regret going to this one every single time. read more

Surprised during a Saturday lunch tine they weren't very busy. All the empty seats were filthy dirty tables. Every one. Like seven of them. The garbage cans were overflowing. This place seriously needs some management attention. Food was ok, what you'd expect. read more

We come here all the time! Service with chick-fil-a is always great and consistent! I placed a large order for a party here last minute yesterday and they came through! read more

Food is always the same for whatever Chick Fil A you go to but the cleanliness of this particular restaurant was sub par. The place was not busy at all but literally every single table or bench in the place was filthy. The garbages were also over flowing. Nobody wants to eat in a place that's filthy. Do better Chick Fil A. read more

Let me just start off by saying this is the best Chick Fil A!!! Had quite the morning this morning and stopped by to cheer up and grab some breakfast. Laurel served me at the window and was the sweetest, most personable gal. Thank you so much!!! It makes a huge difference seeing the welcoming, smiling faces from these employees! read more

This business is awful to get into, drive through traffic runs into street, parking is inadequate for the traffic. The staff was horribly untrained, Mia told us to ask an employee when we asked her for assistance. Then she went behind the employee screen and got on her phone. We asked another employee with the and response. read more

Not sure what's going on with this Chick-fil-a but it seems so disorganized and the wait is always so long. The food is great as always otherwise it'd be a 1 star. Every other chick fil a I have gone to is always so efficient. They have one whole lane dedicated to mobile orders, seems to mess up the speed. They bring orders out to you but your stuck in the line. Hopefully seeing the reviews come in they will work on their process. read more

This location sucks for speed of service. Even during pandemic chick fil a steps up and controls the flow. Not this place. Took me one half hour to get through a normal size line read more

I don't know what has happened to Chick-Fil-A--perhaps it's just the latest business to take a fall in Brandon's America. I cannot believe the downsized portion of basics like the famous Chick-Fil-A sandwich. It was literally smaller by at least 40%! I mean there is shrink-flation and there is getting scrooged. The prices haven't shrunk--oh no, prices are at least the same or higher, but you will be getting 40% less for it. We ordered an 8 piece chicken nugget and received 4.5 nibbletts so puny it was more like an order of battered chicken crumbs. Even the Market Salad had ground up chicken bits now instead of strips, all spread around to give the illusion of it being a chicken salad of Yesteryear. We paid $23 for 3 menu items, the equivalent size of 2. Some value. So ridiculous we will NEVER go here again. I don't mind paying higher prices--hey I get it's not 2020. But I will not willing get ripped off and that's exactly what eating here is now. The food tasted terrible as well--nothing like it should or once did. When the restaurant no longer cares but only to cut corners, the quality is greatly diminished. We were die-hard CFA fans during the pandemic but we have now deleted our apps. At this point, they should just go out of business if they don't return to standards because no one is going to go along with this. When you take advantage of your customers, it's 1 and done and they don't return. Must be why there was hardly anyone in line at 6pm. This isn't the only place to get a chicken sandwich or salad. read more

The food here was just as good as any chik-fil-a but what makes this location stand out was it's efficient service. I have never made it through a lunch time rush line as quick as I did here. I was grabbing a bite on my way to the airport and was running a little late. There was a pretty good line going and I wasn't sure I should risk it, but it had been over 3 years since I last ate chik-fila-a so i took the risk. Even with the long line I ordered and got my food in under 5 minutes. read more

The food was fine but I should have been tipped off by how few people were inside. It was not busy at all and I didn't notice until after I ordered food and went to sit down how incredibly dirty everything was. I did not want to touch a single thing! I rarely complain and I almost always follow through and leave good remarks when deserved but this location was like a wolf in sheep's clothing. The Chick-fil-a name and food but so so dirty. I even didn't really want to eat the food and I had my three children with me! They couldn't play in the play place because it was blocked off after a child pooped (which I can imagine) but there weren't any kids in the store and it wasn't ever cleaned until we were ready to go. At that point after seeing the yuck all over we went to a park because I couldn't image the indoor play place! The gal who brought us our food dropped our fries on the floor and they were still on the floor 30 min later when we left. Definitely did not give an experience to our family that I know the company as a whole strives for! So disappointed. read more

Always polite and top-notch service. I have to give credit where credit is due. I come here every couple weeks to get my kids a meal. The drive-thru lions are fast and efficient. Even when there are tons of people at the drive-through, they find a way to get someone out there and keep the line moving. If you order a kid's meal and would like dessert instead of the toy, you can always swap out a soft serve ice cream for the toy book. I think this location is better than the one in American Fork, but that's just my opinion. Inside, it is always clean. I look forward to quarantine being over, so we can get back inside and enjoy the atmosphere. read more