We were looking forward to trying this restaurant while in town, the restaurant is extremely clean…read moreand tidy, the decor and vibes are on point. The food came out a little slower due to us having a large table. Our waitress was attentive. The food was very good and the price for the value was great.

The bartender was great, the restaurant was nice. The potato…read morewedges that I ordered well done, were hot...but my fried chicken sandwich was lukewarm. My partner got a chicken salad wrap which he said was ok and the crinkle cut fries he got with his wrap weren't hot at all. The manager did ask how everything was and we said it was good, but the kitchen obviously knows when they are sending out food that's not fresh. Probably wouldn't return.

The food itself is mediocre. Not terrible, but definitely not great!…read more Third time I have ordered from here via DoorDash. The first two times were back in 2020. The food was not correct and not terrible and not great. Just ordered there again (2025) thinking that they cannot still be in business and still be that bad. I stand corrected. I tried to DoorDash again and not terrible, not great. I was shorted 4 tenders, they were not tossed in sauce as ordered. They forgot my gallon of tea. The loaded tots were pathetic. This place does not seem to care about what they are putting out there at all. I would not recommend ordering from this place to anyone. Keep your money, or if you are really n a hankering for hot food. Go to Buffalo Wild Wings. Hell, Prince;s chicken is 150% better. I will NEVER be back here!!

Hello to all the new people thinking of trying out this restaurant, if you are on the fence then…read morelet me help you decide today. Yes, let this restaurant have your money because it's worth it. For those who like deliver please order through Grubhub. They were reliable unlike Doordash who canceled our order, and we are still waiting for that refund back. Why is this food so good? Well one word- it's fresh. It's also affordable and the portion size is incredibly big. I was beyond impressed by how hot the food was when it came. I even adored their reusable bags, and they way the food was bagged. When it came down to the eating part, I was pleased by how delicious the food was. The cheese on my tots wasn't fake nor 'a small portion'. It had enough cheese and it was well placed on the tots. I also enjoyed how I was able to receive plain chicken tenders, I'm not a big flavor person, so plain tenders is my go to. And they made it perfect, even after thirty minutes of watching the television my food was still delicious. I'm a slow eater and I'm happy to say the food stayed room temperature the whole time. Now on my husband's meal he got the jalapeños & tomatoes cheesy fries and Kickin' bourbon chicken tenders. He said the tenders weren't really spicy, more sweet than he thought but still delicious. The moment pulling the food out from the bag we were welcomed by it's smell. It looked very tasty and it was so much food he's going to save it for later. Overall I was very happy with our purchase at this restaurant, I loved watching the app tell us how far along the food was and which way the driver went to get to us. I will also be saving this restaurant so I can order again! This is overall worth the purchase and the patiences when it comes to receiving the food. Hopefully in the future I will get to visit the actual location to get the vibe of it. But other than that, I was truly pleased with my order and the food. Thank you for the amazing work and keep it up.! You just got a lifetime customer right here.

We have had good service and our food is always fresh and hot from this location. The staff is…read morealways friendly and they are fast with getting the order out.

From the owner: Established in 1952.read more

We came in on a Wednesday and his location remains unimpressive. The dining area is clean and the…read moreatmosphere is fine. What is unimpressive is the quality of the food: I had the Cajun Chicken sandwich and it was thin, decently spicy, but rather dry. My wife got the regular sandwich, which they had to make fresh, and hers was much better. Tip: don't order the Cajun Sandwich. The older lady at the register was kind, sweet, and cared but the food isn't enough to rescue her hard work.

Horrible AI drive-thru ordering that makes it almost impossible to order. it doesn't help at all…read morethat the microphone is barely working.

The service was great and the food was fresh and delish! One of my go to fast food restaurants.read more

Tonight I ordered two 8 piece dinners…read moreOne was great full sized strips The other looked like the shriveled up shrimp that got zapped by Ursula in the movie Little Mermaid. Take a look at the attached picture. 9 pieces one normal sized. I want a partial refund.

Drive thru only. They have an enormous variety of items on their regular menu with weekly specials…read moreto boot. I had the spaghetti with meat sauce, hubby had the steak bomb sandwich, and he couldn't finish it all but it was great the next day. Banana pudding was enough for two. Everything I have had there has been very good to great, and portions are generous. Can't wait to try more of their offerings. Service is friendly and efficient. You can also order for pickup or delivery.

I haven't seen a fried bologna sandwich since I was little! I had that, the fried green tomatoes…read moreand soup beans. They were all delicious and reminded me of my grammas

While traveling for business I was looking for a sit down place that has some good low calorie…read moreoptions. Well, I found one that has many opportunities to eat as healthy as you'd like. I have eaten at Cheddar's before but typically not watching what I was eating. They have a vast menu of quality downhome options. As I'm on a health journey, this will focus on their healthier options. The restaurant itself is in a busy part of Kingsport that has many restaurants of different kinds. It was clean and well laid out. There was ample parking and it was easy to get to. The service was good, as the waitress was attentive and checked on me regularly. She brought out the honey buttered croissant and was able to make recommendations. As for the food, there was several healthy options. A couple types of chicken, sirloin steaks, and fish options (salmon and white fish). I chose the Lemon Pepper chicken breast with rice and carrots and green beans as the side. The chicken was very good and flavorful. There were 2 breasts included so it was nice and filling. The rice was just enough to supplement the chicken with a little bit of carbs. The carrots were tender but lacked flavor. The green beans were average. Overall, this location was clean and friendly and had some healthy options to allow health conscious patrons some options. The chicken was very tasty while the carrots and green beans were pretty standard.

Hosts were amazing. Our waitress was nice. The issues are with the training and knowledge of…read moreeveryone in the restaurant. I ordered and told my waitress that I needed gluten free. (I ordered off the GF menu) when the food was brought out there was a cup of sauce on the plate. I asked what it was. She said it is bourbon glaze. I questioned her on if this was GF bc it was not listed as GF. I was told by her and another man that helped her carry out our food "I think so." I asked that they make sure because to my knowledge nothing with bourbon is GF. She walked back to the kitchen and came back and said, "I just asked the kitchen manager and he said, "It is gluten free." I really didn't trust it bc there was clearly a lack of training. I asked for the ingredient list for the glaze she goes back to the kitchen. While she was in the kitchen I pulled their GF stuff up and it wasn't there. Within the menu online it clearly stated "gluten sensitive served without bourbon glaze." So, when she came back and to tell me again it was GF and the kitchen manager told her it was safe. I told her that the glaze was not GF and was listed online as it was not GF. She was like yes it is I asked twice. I then asked for a manager bc I know it is a lack of training and it is a very serious issue. If I would have eaten it I would have had a bad allergic reaction. She teas like I just asked him. So I said "Please I'm asking you to ask the Manager to come out." It took forever for the manager to finally come out. When one of the people I was with said it is taking him forever to come out. I said, " he is probably back there brushing up on the ingredients before he comes out so he knows what he is talking about." When he finally came out that was confirmed. He told me that he was sorry bc they told me wrong and that it isn't GF. I told him that he needed to do better at training the staff bc it isn't a waitress issue at this point it is a management issue bc the training isn't in place and if I didn't know what I was talking about I would have ended up with an allergic reaction that could have sent me to the ER. Giving someone with an allergy to Gluten can KILL them. I share this story for my other allergy people to triple check and if you have a gut feeling you need to sit there and research before partaking in the food. I did tell the waitress that it wasn't her fault that they didn't train her for this. My brother who is a manger and has taken the safe serving class told her to never take her managers word for it to always make them come out to talk to the person so if this was to happen and the person was to eat it she wouldn't be at fault. You could see the effect the situation had on her that it almost happened. Just an FYI she knows we were not mad at her.

Zaxby's offers a variety of chicken meals…read more The place was very busy on a Sunday afternoon. The establishment offers drive through service, dine-in, and order on app. We chose dine in for our first experience. We ordered the Zax Big Snack and wanted to try one of two chicken taco flavors, Avocado Ranch. (The other is Chipotle Ranch.) It took almost 10 minutes to get our 2 items, but as mentioned earlier, it was extremely busy when we arrived. The meal reminded me of Raising Cane's, I'd often dined in Texas. The chicken strips were not as crispy as I would have hoped, but the fries were well seasoned, and the chicken taco was tasty to eat. I'd like to give this place another visit and try the Zalads.

Food was ok. Chicken wasn't very crispy. Fries had little flavor…read more Disappointment was the ladies' bathroom. Went in to use prior to ordering. Two stalls..first had blood on and in the toilet. 2nd had a very dirty bowl that had obviously not been cleaned for some time. Used that toilet carefully but no TP in holder next to toilet. Had to far reach across to a second holder. Ate lunch and after about 25 minutes went back to bathroom before we left. First toilet same; never addressed. And now the SECOND toilet is covered in blood. This tells me it is a worker doing this. The place itself had only a few male patrons when we walked in and only 2 women when we left. Nasty. People suck. CLEAN!

Rude attendee who takes your order, No thank you just total takes money and here is your change…read morehere's your food..Slams window! Look how they put the mayo on sandwich & not even a full order of fries.

It was okay, they gave us extra sauce and 2 extra pieces of chicken. But they threw our napkins in…read morethe bag and I am now very upset I hope that they see this and change their ways

Aug 2025 I ordered a reg veggie philly, with extra onions…read moreand mushrooms. I got hardly any veggies. Ive had Charlies all over and love the veggie. This location, however, has horrid reviews and for good reason!!!! NEVER AGAIN! I took ONE bite and realized there was hardly anything but bread!!!

I'll start this review off by saying it's a long one…read more Me and my family have been going to the Charley's at Fort Henry Mall for the past year, at least once a month. Every experience we've had has been beyond positive. The food has always been consistently delicious and fresh, and the employees are nothing but kind, friendly and patient. The portions have always been more than we can eat, and the prices are about what you can expect for today's prices. I'll go into a few more details below. The employees we order from at the register are always smiling, kind and friendly, and always make sure the order was received properly. The cooks are always fast, clean and precise. We have never had an order messed up or made the wrong way. One cook in particular who is almost always there is especially appreciated, as he is always extra kind and friendly. Under even the heaviest orders and pressure the employees never lose their patience or kindness. Now, on to the owners. We visited once while the owners were present, and they were friendly and talkative, helpful, making sure we had everything we needed and providing anything we did need. They even went so far as to give a brand new drink to my little sister after she dropped hers on the floor, for free. In conclusion, this place is the place to go if you want delicious food with the most friendly staff in Kingsport, and a nice atmosphere. They're doing business right and we are always gonna come back to Charley's.