I'll start this review off by saying it's a long one.
Me and my family have been going to the Charley's at Fort Henry Mall for the past year, at least once a month. Every experience we've had has been beyond positive. The food has always been consistently delicious and fresh, and the employees are nothing but kind, friendly and patient. The portions have always been more than we can eat, and the prices are about what you can expect for today's prices. I'll go into a few more details below.
The employees we order from at the register are always smiling, kind and friendly, and always make sure the order was received properly. The cooks are always fast, clean and precise. We have never had an order messed up or made the wrong way. One cook in particular who is almost always there is especially appreciated, as he is always extra kind and friendly. Under even the heaviest orders and pressure the employees never lose their patience or kindness.
Now, on to the owners. We visited once while the owners were present, and they were friendly and talkative, helpful, making sure we had everything we needed and providing anything we did need. They even went so far as to give a brand new drink to my little sister after she dropped hers on the floor, for free.
In conclusion, this place is the place to go if you want delicious food with the most friendly staff in Kingsport, and a nice atmosphere. They're doing business right and we are always gonna come back to Charley's. read more