Customer service was zero. The manager, a Black lady with a curly lace front wig that needed to be glued down, was more worried about talking to the employees about Katrina and Louisiana like she was their homegirl instead of acting like a manager. She wasn't paying attention to how the food was being made or what was going on in the kitchen. When I complained, they tried to give me free hash browns. I didn't want free hash browns--I wanted my money back. It felt like I was holding up the line, and she basically had the attitude of, "Just give it to her and get her out of here." If that's the case, why did I pay for this piece of shit food? The food was horrible. I literally pulled over and gave it to the birds in the parking lot because the food and the energy were that bad. That lady does not need to be managing that location. She has everybody in there acting like they're friends instead of making sure customers get quality food and good service. They need to put her outside taking orders or have her cooking because, based on my experience, she is not a manager at all. I will never be back. read more

Chick-fil-A - Fast Food Near Me - Katy, Texas

January 5th, 2026 @ 4:27pm curbside##330193351 After ordering a simple ice cream cone to curbside for my daughter who just had a tooth pulled I had to wait 20 mins! when I backed out to walk in the curbside employee came running out saying he "just saw my order". I told him I'll be walking inside to speak with a manager. Once inside, I was confronted by a young man bagging and the words out of his mouth "so what do you want what do you want from us? "basically implying that I was only complaining and asking for the manager because I want it free items. I was then told that the manager Santiago was far too busy to even speak with me once I stated I already waited 20 minutes. I don't mind waiting a few more minutes to speak with the manager, he still refuse to come, ident informed the staff that I did not want any free items because anything I wish to purchase from Chick-fil-A I could easily afford. It was the poor customer service the lack of care, the lack of concern this is the most disgusting Chick-fil-A location I've ever experienced nationwide. I will never patron this location again and I encourage you to drive a few miles extra and do the same read more

I'm writing this review in hopes someone at chic fil a sees it. I go to chic fil an every day because I'm very busy and I want to have a salad every day. I get the exact same order. 12 count grilled chicken nuggets, salad, and lemonade. They always seem to get something wrong whether it's giving me 8 nuggets instead of 12 or forgetting salad dressing. It's always something. Lately they've been giving me very old looking salad that is mushy and hard to eat. I wish they could use common sense to see the salad they are giving me is very old. I wish they would fix this because it's very convenient for me to mobile order here and I enjoy the food when it is good. read more

Chick-fil-A - Side Salad - Fast Food Near Me - Katy, Texas

Like most Chick-fil-A restaurants...the chicken was fresh with a flavor that only Chick-fil-A has...I really wanted the breakfast...but I arrived too late...the service was nice...all of the kids were very respectable...and the line moved very quickly...I will highly recommend this location read more

Super fast service and kind staff. Always great food at chick fil a! We got a chicken mini platter and it was delicious.

My experience at Chick-fil-A store #6635 drive thru was unexpected, but very upsetting and disappointing. I realized my order was incorrect, I walked inside the store to address the error hoping for correction or refund. I spoke with the manager and explained the situation, without hesitation she reached inside the bag and removed the content out the bag. I expressed how I didn't appreciate the gesture (unsanitary) and requested a refund. I literally stood and waited for 15 mins completely ignored by the staff/employees, only to be told my request was declined. I'm completely baffled on how terrible the customer service is at this location, and will not support this store again. read more

The new fries are really good and they taste like the old ones and are a little crispier!!! The workers are really nice and they taste like inside is really clean. The workers come help and are really kind and nice!!! The kids play area is really good for kids to play on while you are waiting on your food!!!! Hope you want to come here too!!!! read more

This is the WORST location I have seen. There is no place to order. You are forced to order from a table as if it was NOT a fast food place. It's like trying to eat at a chick-fil-a distribution center. They the staff is just rude and they ignore you as you sit to make an order. Very undesirable location. Highly recommend a refresh read more

This store is much like every other Chick-fil-A. The food is great, service is great and you always receive a "have a blessed day" on your way out. In this store I experienced my first post COVID-19 experience at the restaurant. It was done PERFECTLY! So I drive up and find my truck being guided like a plane into a terminal. A manager greats me and then another staff member starts taking my order. She repeated back exactly what the three of us ordered and the on to the pick up window. The entire experience was touchless. Now I have to tell you that I secretly love CFA chocolate shakes. Actually, like donuts, I love all chocolate shakes but everything is a matter of degrees. What I like about their shakes is that they remind me of what shakes used to taste like at the other chains ... chocolate. read more

Chick-fil-A - Fast Food Near Me - Katy, Texas

I was a big fan of this location until recently... the past 3 times I've come here they've either gotten my order wrong or have forgotten to give me an item. Also the food quality has gone down. I come to this location at least once a week and every week the food gets worse and worse. Either it's way over salted or the chicken tastes old or their oil hasn't been changed regularly. I'm all for hiring teens but for goodness sakes train them properly. They can't seem to get my order right. Hopefully they make some changes at this location starting from the top management. They need to hire a new management team ASAP! I will be skipping this location from here on out. MY PLEASURE! read more

Unbelievable! Went through drive thru and placed order. No Diet Coke and no CHIK-FIL-A sauce! Could not believe their trademark product was out. Told them they could go next door to WalMart and get the sauce. Won't be going back to that location. read more

The sad Irony that this is closest Chick Fila to where I live. Im used to the exceptional customer service, but this location is subpar IMO. The employees in the drive through were chilling and chatting it up. Also surprisingly both didn't have masks, which isn't a problem for me, but arent Chick Fila employees required to wear a mask? Anyways the young man took my order cordially, but he was more interested in his convo with his coworker. I got my #2 meal, I usually get asked what condiments I would like with my meal, so I missed out " usually get the chick fila sauce" I wasn't offered any, so I only found out when I got home. long story short, wasn't the quality customer service I receive at Chick Fila. I also wonder how one can manage with one napkin? Management you need to improve on your operating process because this is not what Im used to by Chick Fila quality standard of customer service and reception. read more

Chick-fil-A - My meal, and 1 napkin. - Fast Food Near Me - Katy, Texas

This location is so inconsistent with their portions, service , and reliability. You would hope they would confirm the contents of the bag before handing it off . Not practical to pull every item out of the bag before driving off but I think that would be the only way to make sure I don't get home to an incomplete order . Another thing ...Chick-fil-A I hope you are reading . Do better on your chicken inside the sandwich. Sometimes it's great and sometimes the size of the chicken is thinner than the tomato. read more

Chick-fil-A - Chick-fil-A Chicken Sandwich ( what happened to the size of the chicken ) - Fast Food Near Me - Katy, Texas

Disappointing location. Their concept, their service, their accuracy and their integrity. Not a fan of this franchise stuff when the company doesn't hold the franchise owners accountable. I'm guessing they aren't held accountable due to the fact that things have not changed. Based on my experiences. For future customers: be proactive, check your orders, speak up and hold them accountable so that they can improve. read more

this place is just so good all around no notes! vibe is professional and respectful and the foods great

The serving size is just ridiculous. Their prices have gone way up, but they consistently serve less food. They never fill the fries up. We used to go here several times a week. Now, we barely ever go. read more

Chick-fil-A - They never fill the fries even though they raised their prices. This is before we ate anything. - Fast Food Near Me - Katy, Texas

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Now I see why the stars are low on this place. The concept they are trying to provide is not it. Can't order at the counter, you have to sit and wait. I've gone through the drive through twice and they have forgotten something both times (food wise) service is subpar . There's an odd feeling in here too, idk why . It's like They are trying to achieve a certain ambiance ? Whoever thought it was a good idea needs a reality check. To bad it's the only chik fil a in the area read more

Beyond annoying with the service at this location. This is the second time in a row that they forgot a portion of my order. What's their resolve? Drive back for the items or come back within 30 days for the item. For a company that thrives on hospitality, this is a subpar way of taking care of your customers. Now I have 30 days to pick of the item YOUR team forgot, and if I don't...oh well, y'all still kept my money. To top it off the supervisor said "it's human error, we work with a lot of kids". I guess it's my fault for trusting that your employees double checked their work. read more

My go to chickfila. So cool that they added one of those drive thru doors. Makes it so much quicker and it's fun to see the employees work!

This CFA consistently gets my order wrong. Drive thru or online ordering. So frustrating. Sad this store is the closest to my house. Sent my daughter to pick up our order and they left out a 12 piece nugget. I wouldn't be as upset had they left out the fries. I'll think twice about ordering from here next time. read more

If you zoom in on this picture you will notice that there's a small baby roach on my sandwich!! Once I noticed it I immediately called the location and asked for the manager and all he could say is sorry for the mishap and that I would refund you your money... and to use mishap as a word in this is situation is terrible it wasn't like I was missing cheese or something it was a BUG . Anyways this was my last time eating here! read more

Chick-fil-A - Chicken Sandwich Roach - Fast Food Near Me - Katy, Texas

I have to say after coming here several years now the quality of service in meal preparing for to go orders is terrible! Every single time something is missing! Could be silverware, straw, napkins, sauces and even the child meal ice cream! Will give them a shout- out to how they manage curbside. Very good! But they definitely need to buy the lot next door and expand their parking lot. It's a nightmare during lunchtime! read more

We purchased 2 gallons of lemonade and they did not give any cups. Manager said it is their policy. I cant believe they sell gallons of drink and not give cups. They are also out of Polynesian sauce and asked us to purchase the sauce. I would never come back here. read more

Mrs and I hosted lunch for visiting family members at the house. I ordered sandwiches, chicken wraps, nuggets, fries, and salads on line for curb side pick up. I only waited 5 minutes at the designated parking spot before a courteous and friendly employee brought the foods. Everything were delicious, no complaints from anyone. I really had not meet anyone that doesn't like Chick-fil-A. read more

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I am so excited about this Chick-fil-A opening! I'm here today being the first 100 and getting free Chick-fil-A for a year! The staff here are amazing and you can't beat the service! Sweet Tea Rating: 10/10 read more

Chick-fil-A - Fast Food Near Me - Katy, Texas

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I ordered 2 meals, got 1. I ordered drinks (didn't got any straw's) I ordered sauce, didn't get any... Had to go back in line for my second order... Sprite taste like a sparkling water, not a sprite. Manager apologized, but this place need really improvement. read more

Very POOR market salad! Poor service from the phone line because NO ONE answers and the message box is FULL. Have NEVER received a salad in such poor shape as this. 1 maybe 1 1/2 almost rotten strawberries. I hope corporate is reading this review!!!! read more

Chick-fil-A - Very POOR Market Salad with 1 MAYBE 1 1/2 really bad strawberries. So sad that this location sends out food like this. - Fast Food Near Me - Katy, Texas

It takes alot for me to leave such a bad review, but this location needs to get it together. I always do curbside. One time, portions of my order was missing, one time they didn't even have my order, until after waiting 20 minutes and ten cars coming and going, I called and they really couldn't have cared less. Back in December, I got food poisoning from there, from the tortilla soup. Called the location, talked with a manager and ofcourse he wasn't going to believe me.. oh well, less learned! I won't be back to this location. read more

NO STRAWS AGAIN and this is not the first time they did this like actually they need help

Today was my first time dining in at this location and it was bustling and so homey! Immediately when we walked in we were greeted and a wonderful guy named Travis checked on us and served us very quickly. A kind older gentleman made rounds and checked on us in a timely manner as well which was very kind of him :) The nuggets were our favorite as always and the fries were well salted (which is a personal fave for me). I'll definitely dine in again haha. read more

Chick-fil-A always hits different the service is friendly and always say my pleasure when I ask for something and I love the chicken sandwich it's always good and with the Chick-fil-A sauce is so good and the Polynesian sauce at Chick-fil-A always is sweet and salty waffle fries are always so crispy and fresh out of the fryer the lemonade has to be the best drink ever this deserves 5/5 read more

Yesterday I was at Chick Fil A location on Westheimer in Cinco Ranch .I asked them before paying for my order I would like hot waffle fries and hot food I will wait if I have too. I also told them I don't want old coffee. So the first thing was my coffee tasted like it had grinds in it so I returned the coffee next my instructions were ignored my food was so cold and not good so I returned it to be given food she told me was sitting there for 10 mins or longer I tasted the waffle fry it was horrible I asked them please I just want new hood can you please majesty's me fresh hit food it's not that hard but for this place it is so next the manager cone Sandy she attacks me shouts at me tells me she us not going to give me fresh food I can only have that bad food they are trying to give me and WILL NOT refund me my money. I will never go back to this horrible place that I have bern going there for over 15 yrs they might have customers but this one will never go back and the manger told me at one point when they gave me my food back that it was new snd fresh well I know it wasn't as I took a tiny piece of chicken coating off and that's the one I got back so they have A DISHONEST MANAGER WORKING FOR THEM AND THEY ARE A CHRISTIAN! Really !!!! read more

if I could give this 10 stars, I would. The young man that I got to interface with in the drive-through was an absolute pleasure to interact with. I believe his name was Cristiano (young man with braces). He not only made it a pleasure for me to order, but he interacted with my young son, playing along with the action figures and made his day. I don't normally leave reviews, but this was a definite, lasting impression. Kid deserves a raise!! read more

So impressed by this location's staff and the customers. My first time to this location, it was so different from the hectic atmosphere at most other locations. Greeted by multiple employees almost immediately and instructed to have a seat. I felt like I was being welcomed into a friend's home. The customers in the restaurant were polite, considerate of their noise volume, and helpful by cleaning up after themselves. The food was hot and we were provided with our sauces & a kids table place mat (never have we received one anywhere else). More napkins and sauces were readily available at a nearby counter. This was the most relaxed Chick-fil-A I have ever been to. The play area didn't smell nasty and the stool in the restrooms helped to keep my little one from leaning across the counter. read more

Google review summary 54321 4.3 (810) Reviews All drive thru24 kids18 management14 chicken sandwich14 +6 Sort by Most relevant Newest Highest Lowest Sehban Siddiqui 61 reviews 2 hours ago NEW Breakfast | $1-10 I would give them zero stars if I could. Apparently they are in the business of calling their customers liars. I placed a curbside order and they left out my french fries and hash browns. I went inside with a receipt to tell them about the ... More Taylor Rubio 5 reviews·1 photo 3 months ago Take out | Lunch | $10-20 I ordered a regular number one with a large fry and the container wasn't even close to full which is upsetting because I paid extra just to get less fries 2 Chick-fil-A (Owner) 3 months ago Taylor. thank you for bringing this to our attention. Order Accuracy is very important to us and we strive to provide an amazing experience but it seems it didn't happen this time. We apologize and will take this information back to our Leadership team for training purposes. You can contact us to make it right. Thank you! Erik Yates 10 reviews·4 photos 2 months ago Take out | Lunch | $1-10 Always good food and service, but this last time I ordered through the app for curbside pickup. Order was out quick but straws, napkins and sauces were missing. We got those but when we got home to eat it, my order was missing pepper Jack cheese I paid for. Everything else was great! ... More Chick-fil-A (Owner) 2 months ago Erik, thanks for bringing this to our attention. Order Accuracy is very important to us and we strive to provide an amazing experience, but it seems it didn't happen this time. We apologize and will take this information back to our Leadership team for training purposes. Thank you! Kay Cooper Local Guide·3 reviews 5 months ago Take out | Breakfast | $10-20 We used to love this location but the last month the service has gone down tremendously. Every time I have been here our order is incorrect. Today we went for breakfast. We ordered on the app. It took 15 minutes for the food to be brought ... More 2 Chick-fil-A (Owner) a year ago Kay, thank you for taking the time to leave a great review. Our goal is to provide great food and excellent service. We are always happy to hear from our guests. We look forward to serving you again soon. ORDER ONLINE Sehban Siddiqui 61 reviews 2 hours ago NEW Breakfast | $1-10 I would give them zero stars if I could. Apparently they are in the business of calling their customers liars. I placed a curbside order and they left out my french fries and hash browns. I went inside with a receipt to tell them about the missing items. The young man (who seemed new) went to the back and spoke with someone. Someone in the back told him to tell me to get my bag so they could "check it." Apparently they think I have nothing better to do than try to scam them out of 4 dollars worth of fries and hash browns. I went back to my car and got my bag. After they "checked" my bag, they finally gave me the missing items that I paid for. Completely ruined my mood and day. You can get better service at McDonald's. Terrible customer service. I will never return again and will contact Chick fil a corporate as well about this. read more

Worst fucking chick fila ever 2 times in a row and I have not gotten my sauce! I ask for chick fila sauce and poly second time this happened read more

Chick-fil-A - Stupid chick fila - Fast Food Near Me - Katy, Texas

I'm a huge Chick-gil-a fan but this location is not like the others. I'm not sure what concept they are going for with inside dining. You go in and there is no counter to order and they have 2 people walking around with iPads as if you are in the drive thru line. The orders are taken in no particular order and brought out in paper bags as if to go. The other 3 locations I visit from time to time around town are exactly like before Covid.....unmatched customer service and able to dine in, do carry out, drive thru, and curbside. On todays visit I had to go hunt down someone to finally take our order, after I watched probably 8 people that came in after me order their food. The manager was non apologetic and just acted like "oh well". No team members gave the usual "hello and welcome in!" Definitely a management issue going on here. read more

Went by here and ordered chicken nuggets, i got chicken tenders instead. No problem, everyone makes mistakes. Called the store and they told me that i need to drive all the way back and return the chicken tenders to them so they can resolve the situation. very unprofessional manner to handle it but okay, i drove all the way back with the tenders. the manager proceeded to throw the tenders away in front of me and then hand the girl working the correct nuggets, then she leaves? and the girl hands me the nuggets, i ask for the manager to come back and ask if this is how they treat customers when THEY made the mistake, she said that theres nothing else she can do.. she was very condescending and clearly not skilled in handling customers. never been treated this way at a CFA location EVER read more

You guys have seriously got to get it together! I was SO EXCITED about this location opening, because it's right in front of the house and because I constantly had issues at the Bella Terra location. So I purposely would drive the extra 5-10 minutes, just to go to the Cinco Ranch location. But you guys with this drive thru!!!! It's a nightmare!! The first couple of weeks, the excuse was a lightning strike and being brand new. What is the excuse now? Today is the THIRD time that I have gone to get food so I can have lunch at school with my son, and I end up waiting in line for OVER 20 minutes! There is absolutely no excuse! All 3 times, I have ended up being late to my sons lunch, when it is right down the street!! Looks like the Cinco Ranch location will continue getting my business. read more

The young girl the the drive through was more interested in what her friends were doing rather than getting our order accurately. Once we got to the window we had to double check what she put in because of how short she was with us. At the window the young boy working answered our questions with so much attitude. Kids with this much entitlement should not be allowed working in customer service. Once i got home, my order was WRONG, COLD and my chicken WAS PINK!! i called the location the guy who answered claimed to be the manager. He asked me to being the food back to him so he can give me fresh food! Who would do that! Will be waiting for the corporate to call me back with a refund. read more