This is not against the local franchisee but the main office. I completed a survey after a visit and was awarded a free chicken sandwich. I received the code in an email. When I went to use it, the code would not open. I called Customer Service three times and was told each time they saw the code was not used and would try to send it again to my email. Three times I was told they would escalate the situation to a higher level. On the 3rd call, I spoke to the higher level who still could not find a way to send me another code. All for a $5.00 sandwich. At that point it was the principle not the amount of the offer. How can a company with such great customer service at the restaurants have such opposite customer service at the main office? Very disappointing! read more

Tyler was a very helpful employee today he helped with everything I needed and was open to answer any questions I had for him.

The young girl the the drive through was more interested in what her friends were doing rather than getting our order accurately. Once we got to the window we had to double check what she put in because of how short she was with us. At the window the young boy working answered our questions with so much attitude. Kids with this much entitlement should not be allowed working in customer service. Once i got home, my order was WRONG, COLD and my chicken WAS PINK!! i called the location the guy who answered claimed to be the manager. He asked me to being the food back to him so he can give me fresh food! Who would do that! Will be waiting for the corporate to call me back with a refund. read more

horrible Chick-fil-A service. They got my order wrong three times and they made it seem like it was my fault. They didn't even sorry I was starving. read more

Typical fast food place with bad service and a bunch of kids that are supposed to be taking orders but instead they hang around their H.S friends so, good luck placing and order. If you go to the front to order like at an standard Chik-Fil-A you'll be told to seat and someone will take your order. This location off 1093/1463 is bad don't believe me, be my guest lol. read more

Ordered a salad and it came with a side of dirt read more

Chick-fil-A - Fast Food Near Me - Katy, Texas

Been waiting for this for a long time. Awesome location , even though was busy service is always on point. Chick-fil-A never makes mistakes on my orders !! Some of my friends were saying let the chicken war begin between Popeyes and canes , I say chick-fil-A wins without a doubt !!! read more

We were in a rush for my kids class and decided to do a Mobile order for curbside picking as drive throughs are usually long. We pulled into spot no 9 and waited and waited and waited. They don't seem to start prepping the order until you check into the pickup spot. In my case it was #9 and the app showed it is still being prepared. Finally my husband walked in and they all looked for the order. It was not even logged in. Another wait for a manual place in order. Not going there again! My daughter ended up being very late for her class. read more

Chick-fil-A - Mobile order - Fast Food Near Me - Katy, Texas

Love this Chick Fil A! I live in the area, and I am always happy with the customer service here. My order has never been wrong whether it is a mobile order or drive thru order. My food is always fresh and delicious! read more

Almost every time I order sauce in the drive through they forget to put it in the bag, and I don't realize that it's not there until I'm home. This Chick-fil-A is fast and has great service, but please remember to add the sauces!! read more

Worst experience I have ever had at a chick-fil-a in all my years. I'm not sure who the genius was that thought of this make shift express style hot steamy dog poop system. Walk inside to see no counter to order at, cool. An employee then instructed we sit down and wait for someone to come take our order. So I sat there and watched as the one poor lady walked around to all the tables and took everyones order after 20min went by I got up and left. No one came to take my order, or even asked if I had been helped. Why have 1 person to go around and take everyones order? Deaf and blind moneys could have put together a better running system then what this is. Avoid this chick-fil-a at all costs. Go to a normal chick-fil-a where you can stand in line and put your order in. Or go across the street to Canes like I did, no line, and food was fresh, hot, and yummy! read more

I eat Chick Fil A every other day at different locations, as good as McDonald's, but this chick fil A disappointed me too much. They think they are doing a good customer service but actually not at all, young dudes were doing full service restaurants waiters work which made me feel so strange, but they don't focus on the right things they have to do, they just ignored customer's ' real complaints when we need help. I ordered two large fry, but only got two very little boxes, even less than smaller size, I know how much fry supposed to be like I said I eat chick fil A every other day, I nicely asked employees at the counter if they made a mistake , very obviously with my fry in the tray, but I got very cold and rude answer from different people: we have scale, we didn't make mistakes, nothing we can do, nobody even care or want to check if they did make a mistake. I don't think this can happen in McDonald's or Whataburger. I'm just curious why they don't focus on making food but 4 boys were walking around try to order for customers like waiters in a fast food. read more

This is by far the slowest customer service I have ever experienced of all the Chick-Fila franchises. The drive thru at other locations are so proficient that by the time you put your card in your wallet the food is already in your face lol but at this location I can literally listen to a whole song before the food comes out. Very very slow service. read more

Out of the 10 times I've been they have gotten my food correct once and I only order a spicy with no pickles and add pepper jack and the customer service is ass what do you expect from a bunch of 25 year olds read more

Really cool! It's a heritage location meaning it's has a different look on the inside. I got to be part of the first 100 event with free chick fil a for a whole year! Great owners and staff! You won't be disappointed at this location. read more

I love this place. They not only provide incredibly fast service with smiling, friendly faces, but they are animal lovers too! Betsy is enjoying their "PUPcup" read more

Chick-fil-A - Fast Food Near Me - Katy, Texas

I have never had any problems with this location other then I waited aa little bit longer then usual for Chick-fil-A. That still doesn't even come close to the other fast food places around here. The food has been fresh and well cooked and the service was always without a doubt amazing!! I come here on a weekly for my cheat meal chocolate chip cookies and they are amazing every single time. read more

Awful service! Walked away from my family 3 times when trying to place an order while going to sit at a table with her coworkers to chit chat. Then, chicken was cold and fries were cold and soggy. The wait staff would rather you download and order from the app than talk to you, much less smile and take your order. Poor excuse of a Chick-fil-A. read more

The service is lacking at this location. Usually most CFA are on top of things, this location seems like they need more training. Too bad its the only CFA on 1463 read more

Great new Chick-fil-A. The line is not too long as people have not found it yet . The service is great and they have a good sitting area.

Ordered my food and it wasn't even busy only 2 cars behind me and they messed up my whole order. My food is freezing cold and not even the slightest warm. There were items missing and they left out all my sauces. WORST LOCATION EVER!!!!! read more

I went today 8/9 at 5pm and the dining room area was so dirty that I couldn't stay. The sad part is that there was not a single customer inside and all the tables were dirty, if thats what the customers can see i can only imagine the kitchen :( so disappointed since chick fila is the only fast food i eat. read more

Excited this finally opened in the area. Of course the food is consistent; however, their drive thru is the slowest I've ever seen in any of their restaurants in TX. How is it that every other one has it moving along at a normal pace yet this one is a mess. Hopefully they get it right ASAP read more

Food wasn't hot. Didn't give me any condiments. Iced tea was good! Just think they have a few kinks to work out.

I just bought cfa and didn't check the bag. I came home and wanted to immediately go and eat my fries. There was ONE fucking fry in my entire order. I payed for a full meal not nuggets and a fry. read more

This place is great! The design and decor is more of a farmhouse/industrial style and it's absolutely beautiful. I love how the ordering section is separate from the dining area, it creates an illusion that it's not quite as busy even when it is. The workers are, of course, very friendly and service was faster than any other chick-fil-a I've been to. It was clean and just an overall great experience. read more

I LOVE LOVE LOVE Chik Fil A. This location, however, rarely gets an order right. We eat here fairly often cause we love the food, but be warned and check your order before leaving. Just ordered through the app and we were missing an order of fries and sauce. (I double checked to make sure it wasn't my mistake). If this was the only instance I wouldn't say anything, but I really think somebody needs to fix the problem. PLEASE. read more

Ok so I absolutely hate giving any place a bad review especially my favorite fast food place. I've been to this location 3 times and 3 times it had been bad. 1st time my order was totally wrong. 2nd time I was told to pull Forward to the parking lot because my grilled breakfast sandwich wasn't ready. I WAITED 20+ MINUTES OUT THERE FOR THAT SANDWICH. So even though that happened today I gave it another shot thinking that was just a fluke. They had my breakfast food order ready right away but told me to pull forward because the coffee wasn't ready!! Lol..so I waited a good 10 minutes up there again just for my coffee!!! Isnt the reason you have the people walking up to your car to take orders is to speed things up??? That did it for me this location needs new management, employees or whatever it takes. My normal location is the one in shops at bella terra and they never disappoint. I try this one because its on the way back from taking my son to junior high but I will not again. You need to follow the model of the one in bella terra. Nobody should be waiting so long for "fast" food. read more

Went by and had a wonderful experience w Kaleb. I mentioned to him my birthday is tomorrow and he was so sweet and genuine that I was surprised w a brownie in my bag. It's nice to know good customer service is still out there. read more

We love the food, but the drive through (at least in the morning time during the week!) is so SLOW! The only reason we are willing to deal with the long wait in the drive through is because we like their breakfast more than the other fast food chains. If certain orders are taking longer than usual, the customer should be asked to pull forward as to not hold up all of the ppl behind them. read more

Hadn't planned on grabbing dinner here tonight but glad we did! The service was amazing and the food was good too. Thank you for such a great experience! Welcome to our area. read more

Wow this is a first for me! Tonight was my first visit to this location. I ordered 3 chicken sandwiches 3 large fries and 3 large drinks on the app. One large fry box had 6 waffle fries.... the box wasn't even half way full.... this wasn't a mistake this was a case of a lazy employee that probably spilt half of the box. No one could miss it. I did a double take, taking it out of the bag. I thought they had fallen out of the box and were at the bottom of the bag but no my fries were gone. It was 5:30 on a Saturday night. They were not busy at all. This is truly embarrassing that a restaurant would let you leave with six waffle fries in a large box. I paid a lot more money for a large but instead I got a small. Everyone out here was so excited that Chick-fil-A was coming in but after looking at the reviews I totally get fries were missing! I think I'll just keep driving to the Cinco Ranch location! read more

Lots of kinks to work out still. To start the people taking orders aren't listening because I've been here three times and they have messed up my order two out of the three. I said twice to her large drink and when i got to the window they handed me a regular sized drink. I told them i told her twice that I asked for a large size. Secondly the fries are extremely soggy and inedible. Some of the fries even tasted stale and hard. The bun for my sandwich was thick and mushy and tasted awful!! I couldn't even eat the sandwich. It was a doughy and thick bun, just bad. Hopefully they get someone in here that can fix all of this mess. In the meantime the cinco ranch location is the best in the area - they never ever mess up orders and have it down. read more

PLEASE CHikfila read and fix! Especially the not cooked chicken! I've lived in fulshear since December 2020. Before that I've lived in Richmond for the last 10 years and frequented the grand-parkway, Bella terra, and Rosenberg; with that said I've never had a great experience the 20 times I've tried this location. I keep saying I will just drive to one of the other ones, but I always give it another try just to be disappointed. The badness is a consistency. Now for the examples, pink not cooked chicken at least 10 times, I only get fries now or macaroni. The tea is not brewed all the way- I honestly don't understand how you can get tea wrong. The straws never in the bag, so we have to drive back around and flag them down or wait for 15 min back through the line while our food gets cold; 4 times that's happened. The window is annoying because their is usually a young man having conversations instead of paying attention to the customers. I don't even understand how this is a chikfila. It seems like a want a be that just will never fulfill the same grandor as the rest. If I could pinpoint why- I think they do not take their time and somehow they've been trained to rush us through the line so fast that they now do not brew the tea with care and do not cook the chicken all the way and do not put straws in the bags. I say slow it down, I rather wait another 5 minutes in line and have better food. read more

I'm really happy they decided to open a location here. The staff is very friendly. I've tried both drive-thru and walk-in. I've never had to wait in line inside, but the drive-thru is often packed. I suppose that is because people just don't feel like getting out of their cars. The inside is nice and clean with condiments/napkins/utensils stocked and organized. read more

One of the worst experiences i've had. I ordered my food and my cashier never gave me my two drinks. I had to ask for my drinks once my food was basically thrown into my hands. when given the drinks they plopped them into my hands that were holding my bag, almost fell out my hands. Not to mention, i ordered at 8 and 12 count nuggets but, only got two 6 counts. Went back to get 12 count with a 4 count. Had to ask again, finally got it right. Worth the drive to go the one in Cinco ranch, very upset. read more