Came to this location on a whim because it was hungry. Luckily it wasn't crowded and no one was really in the drive thru, which made me happy. The young gentleman who took my order was kind. He repeated my order back to me, I paid, and was on my way to pick up. Pickup seemed to take a bit of time, not sure if they had to make fresh fries or just had an influx of orders. Everyone I came in contact with was pleasant and nice. The fries were hot, the sandwich was deliciously is, and the died come was crisp. read more

Easily the worst chik fila in Jax. Soggy fries every time and you can count on not getting your sauces.

Yes their spicy chicken sandwich is so good but they don't really season their fries u have to add more salt but God their chicken sandwich is good read more

Service is always excellent. This is a busy location but they serve with grace and a smile

I ordered a large fry from this location for delivery and it wasn't even half full! This is not the first time this location has done this either! Complete waste of money, this chic fil a location will never have my business again. read more

Come here often as this is the closest location to me and that's still far. Now, there are those who absolutely love chick fila and those that could care less, I am on the LOVE affair group, love the chicken and basically everything on the menu (no judgement). Prompt service in the store and out on the driveway, this specific location seems to be more popular for the drive thru area. Staff is always friendly and helpful and surprisingly I always get my order right here. Highly recommend this location. read more

Chick-fil-A - Drive thru for the win - Fast Food Near Me - Jacksonville, Florida

Out on the town, we stop by Chic A Fila. We both got the chicken sandwich combo, one grilled and the other fried. I tasted the new autumn shake with sickerdoodle. The autumn was frosty and delicious. My fist shake was accidently dropped on the floor by the server. It was well worth the wait. Order taker was not as friendly but the service and food were amazing! read more

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Disappointed with the curbside experience. I ordered through the app, and when I arrived there was no spots available. On the app it gives you an option to select "no spots available" and put down your make and model of car. I parked the closest option to one of the designated spots. When the worker came up she stated, "Curbside parking in behind you." and I responded with I'm aware there were just no spots, as you can see, but I parked as close as I could. She said "I'm telling you for next time as it was hard to find your car." I did not appreciate the attitude from the worker. I did my best with my options and my car was the only one of this make and model. Service was slow and I will not be using curbside from this location again. read more

JUST came back from this chic fil a. I ordered a number 8, grilled nugget meal with Polynesian and chic fil a sauce. It was my fault for not checking the bag. However, I got no chic fil a sauce, hair and blue cotton looking pieces of fabric were in my fries, and the nuggets were fried. Never been so disappointed in chic fil a. Threw the whole meal away. read more

I didn't really like this location in the mall. I ordered a basic sandwich around 8pm on a Wednesday night and the chicken just did not taste fresh. read more

My love love relationship with Chick-fil-a continues. The only fast food chain that has a firm grip on training their staff to smile and be pleasant while working. I like to believe they might actually enjoy working there. Funny how just being nice and smiling to a customer can mean less complaints and happier guests! And the food- never any problems, hot, fresh meals every single time! Always happy to patronage a Chick-fil-a! read more

Chick-fil-A - Lunch from yesterday - Fast Food Near Me - Jacksonville, Florida

This is the Chick Fil A located inside The Avenues Mall at the food court. Therefore, there is most certainly no drive-thru. Some must be confusing this with the Chick Fil A located outside the mall in front of Best Buy because the address is very similar and when you do a search on Yelp it looks as if the two are sitting on top of each other.... so I can understanding the confusion. Sometimes the line here does get long, but they move quickly. Other times, there's no wait to place your order. Just depends on how busy the mall is. You'll get your food fast and it's always piping hot. Friendly employees. Plenty of seating in the food court area. read more

Have to say they were in pink this morning! The chicken was nice and fresh and hit! The biscuit wasn't hard... and the lemonade was on point! Great job today! read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

It's chicken. Delicious, delicious chicken. This location has service down pat. I always order through the app and just pick it up through the line. No matter what, it doesn't take more than 5-10 min during a busy time. If any of the Chick-fil-A team is reading this, please PLEASE take your knowledge to the DMV. I'm tired of hours in line and the inability to schedule an appointment because they are so backed up. read more

Got stuck in the drive through for 20 minutes after receiving my order. This restaurant is using traffic cones to create 2 parallel lanes all the way through the pickup window. My food order was delivered quickly, but despite being in the outside lane I could not get out. A couple cars in front of me took an amazing amount of time to receive their orders (or get them correct), and where most other drive throughs would ask big orders/problem orders to pull up or to the side, this place just let them sit and block everyone in. Our orders were delivered quickly by employees walking the orders down the wait line, but then myself and many others were stuck for 20 minutes while our food got cold. I called the CFA Cares number twice and still nobody has got back to me. That was 11 days ago. Such a terrible experience for what I thought was a great chain. read more

Chick-fil-A - photo showing traffic lane trap and also to show the time on my dashboard which can be compared to the time on my receipt. - Fast Food Near Me - Jacksonville, Florida

They tried...but all of our fries tasted old. The bun on my sandwich was clearly expired. It completely fell apart when I ate my sandwich. Order was wrong, no straws...but they had service with a smile. read more

Horrible experience. No social distancing. We could barely communicate with the team member. Order was wrong. Order was prepared poorly. Lots of coaching opportunities at this location. read more

Customer Service is everything, and even sometimes makes the meal. That is FACT. Yesterday my fiancee and I went to the Avenues Mall just a little after it had opened and we decided to have brunch here. A lot of people decided to have brunch here too, so we had to wait about 5-10min for our order (I got the Spicy Chicken Sandwich and Nick got the Original Chicken Sandwich meal - no pickles, add the American cheese, please). Our cashier LaKeisha was SUPER awesome, so awesome in fact, that I did not care we were waiting in like for 5ish+ minutes after we met her (you don't think that's a long time, but for fast food it's a long time to be standing there). During our order, we got into talking to her about our sauce addiction. She mentioned something about Chick-Fil-A sauce, which I've never had, so we asked her to toss that onto our order as well. When our order came out, there was SO MUCH SAUCE ON THE TRY. She gave us the Honey Mustard and Barbeque sauce Nick asked for, as well well as Chick -Fil-A sauce and Honey Roasted Barbeque sauce *drools*. SO DELICIOUS. Chick-Fil-A sauce is definitely our new favorite, though we did love the Honey Roasted Barbeque as well (you can definitely add this to your chicken sandwich). I added the Chick-Fil-A sauce to my Spicy Chicken Sandwich and it was amazing!!!!!!! Anyways, what make this trip so special to me is seldom do you find Customer Service Reps in the food industry who take initiative in just doing little things for you just because they remember you saying something. So thank you LaKeisha, you have been added to my list of people I remember giving me excellent customer service. read more

Every time I get a large fry, they fill half of it with napkins and sauces instead of fries. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

People go to chick fil a because of the amazing service. Well I was ordering our meal and the lady was arguing me about a sandwich. I said can I please have the spicy chicken sandwich without pickles and she said that doesn't have pickles on it anyway and I said it does and please don't add them. She then was like nope what else would you like? My husband and I laughed about it on the way home because the picture clearly shows it with pickles on it and we order this sandwich every time! Then we realized she had ordered us medium fries instead of the large we ordered. And she was talking so fast I couldn't even understand her when giving me salad dressing options so I chose the only one I could understand. I get it was a busy time but jeez I was just trying to order our dinner. Horrible experience! I'll definitely be going to another chick fil a restaurant next time. read more

Is there any greater mall food? Yeah you got your Asian and your pizza and your subs but the greatest of them all is chick fil a. Think about it. How many food places in the mall are able to be successful outside of the mall?? The chick fil a of the worlds are just different. Now... if we can get Popeyes next to them in the mall... read more

Second time to come to this location and order a salad and told they're out of salads

This is the Chick-fil-A that I always go to. The food is always fresh and hot. I decided to order a Cobb salad to switch it up a little bit; and course course they forgot to give me the dressing for my salad. read more

Chick-fil-A - Fast Food Near Me - Jacksonville, Florida

I love chick-fil-a but last time i was at this location i got the worst food poisoning i have ever experiencedand then i decide to give them another chance and my order is all wrong i'm just annoyed definitely won't go to this location again read more

Food IS NOT Chic fil A quality...more like McDonalds WORST Chic fil A ever been too read more

I usually eat here when I come to the mall. Service is pretty quick and the employees are always polite and say my pleasure.there isn't much to comment on since you eat in the food court. I got my order exactly the way I asked and wasn't missing anything. I Even got a little bag just for condiments. The Frys were hot and tasty! Be back next time I'm at the mall. read more

Chick-fil-A - Frosted lemonade - Fast Food Near Me - Jacksonville, Florida

I go to this location all the time! It's always so fresh and so quick. The staff is always so sweet. One of my favorite locations by far

Five Star Service - Five Star Atmosphere - Five Star Speed - Five Star Fast Food - Amazing drive thru service with face to face service - fast! read more

I went to go get breakfast this morning 15 minutes before breakfast ends. I ordered chicken minis and they said they already stopped selling breakfast 15 minutes before they should have. You have to be kidding me! read more

The lines are always long but the food is great. They try to rush to get you out the drive through and sometimes mess up the orders. When I ask for sauce they don't give me what I ask for but the food is amazing. Definitely going back! read more

I dont know if it was because I was hungury as hell but those were some good big ass chicken fingers.

Long lines at lunch time, both inside and in the drive thru. But there were a lot of people working and things moved quickly. A manager was walking around checking in on people and wiping off tables between table transitions. read more

This restaurant(or fast food place) whatever you want to call it, is my go to place after a long day of schools, work, or a movie. I your a chicken and waffle fry lover like me, you'll love this Chick-Fil-A. The cashiers at this location were really wonderful, and when I asked for a refill I got it in a matter of seconds. 5/5 stars, because wonderful food and wonderful service to top it! read more

Great customer service which is rare to find at a mall food court. We came right as they started serving lunch and scored a few freebies left over from the breakfast rush! I got the spicy chicken sand which and it was kicky enough for me when paired with some honey roasted BBQ sauce. Kids traded in their toy for ice cream which is always a plus for us as we enter the tween age bracket now read more

Aways tries to deliver quality food, great employees, give the people running this place a medal cause it must be difficult running this place at such high levels of service read more

I'm pretty sure this is the worst chickfila I've ever visited. They are rude, and slow. Their counters are filthy. I had to wait for my food 20 minutes. 20 MINUTES! I should have just gone to a damn restaurant. read more