I'm not use to seeing Chick-fil-a with a low rating; however, now I get it. Pros: - The team members were nice (not the usual CFA friendly, but nice). - Our food came out pretty quickly - The table was clean Cons: - The dining room floor was grimy; clearly dirty and a little slippery. - The women's restroom was also dirty (as I was entering a team member was leaving so someone knew) - Our fries were kind of lukewarm and tasted old read more

The restaurant was completely dirty. The floor, the counter top by the register, the bathrooms. It was complete chaos. I got a salad and they forgot to put the chicken in. Everyone is waiting on orders that should have been made already. One lady came back in because her order was incorrect. They left 2 wraps out. I am shocked at this location. Definitely not one of the ones that you would think about when you think of great service at Chick-fil-a. It almost felt like a bunch of teenagers running the place with no guidance. read more

Never really had a good experience at this Chick-fil-A. Most times they get my very simple order wrong. Waited in line for 10 minutes today. Got to front of the line at 10:30 told me I couldn't order breakfast. Not because they ran out. Disappointing. read more

excellent food! Service was not as fast or pleasant as normal. Probably just an off moment. Definitely go back again!

I had a great experience with Hunter last night! I came and his service was on point and excellent. He was very polite and was very helpful with some menu suggestions when I asked him if different things were good. He also added a special accommodation to my drink which was a half diet lemonade and half Hi-C fruit punch! Managers- please look at hunter and recommend him to become a trainer! Even though his badge says in training, he was helping other teammates with different things and making sure that the order takers were keeping a good pace while it was busy! read more

it was the best place. It was so fast. I would definitely recommend coming to this place. It's very good. connor did a very good job.

Ordinarily no issues with the Chick-fil-A in Indian Trail. Today, not so fortunate. Returned home and noticed a strand of hair in my waffle fries. Lost my appetite. read more

Fast service even tough the line looks really long. Can't complain. Best fast food experience around

3/18/23 6:30 am Pulled up and waited for my turn and they skipped me. Does she not know what she's doing ? Management ? Training??? read more

The young ladies inside were nice and the service was good. Food was the same as always. Our problem was with the people working in the drive-thru. We decided not to go into the drive-thru because of the absolutely HEINOUS looks we were getting from them. I literally just went with my sister and we weren't doing anything but you could just tell the teenagers working the drive-thru were absolutely insufferable because of how unhappy they were to be there. They looked extremely pissed off that we would even show up to the drive-thru. We had to go inside. We were so embarrassed. I can never show my face on 74 again. I will probably be returning to this Chick-Fil-A because it's convenient but I won't like it. This happened 3 weeks later and I still think about it sometimes. read more

Consistently underwhelming service in drive thru, which is ironic given that they just updated it. Only Chick-fil-A that I have came across that I actively avoid. Workers are too concerned with talking amongst themselves rather than doing their jobs. Save yourself the headache and go to Wesley Chapel location. read more

We visited Saturday at about 3:15 pm. Food was fine. Customer service was fine- once we actually had someone help us. There was a lot of staff but they seemed to be doing anything other than helping the long line. We were trying to dine in. This store was set up pretty weird. There were only two registers available. This was also the dirtiest CFA I have ever been in. The bathroom was very dirty, tables were dirty, and the floor dirty. I'm not sure I would return to this location. Especially with all the other food options available in this immediate area. (Head on over to Biscuitville if it's before 2pm...it's to die for!) read more

Great service, great food, great ambiance as always. This location has been great every time

Just went through the drive thru. Well I accidentally went through the mobile order line, and with no other cars in line the 3 guys sitting outside told me I would have to drive around and get in the right lane to order. Nobody else was even in fucking line! read more

Typical for Chic-fil-A, their food and hospitality are always A1. The issue they need to address is the speed of service. On multiple occasions, I have been the first guest in line, and rather than have my food delivered at the window, I've had to pull into the loading zone, and wait for someone to bring my food. I often see, what looks to be, the entire staff walking into the building, mere minutes before opening. They are either not prepped to go, or they are woefully slow. Either way, it is an inconvenience, and makes me regret coming to this location. read more

Good to have the dining room open. Order was correct although we kept having to ask for condiments, extra napkins, eating utensils. Food was good. Only problem was the lack of CLEAN tables. The few that looked fairly clean looked like they had been swiped about 3 times and left with crumbs. In this day and age of covid and masks , you would EXPECT precautions would be taken with CLEAN TABLES! Servers were pleasant but appeared overworked . Most wore masks and barely had time to say the required "my pleasure" mantra. All pretty good for a busy Saturday afternoon- only 4 stars because of the poor table sanitation. read more

Ordered nuggets for the first time and man is it disappointing. This is 12 nuggets order... talk about consistency read more

Chick-fil-A - ows a box of fried chicken - Fast Food Near Me - Indian Trail, North Carolina

hard to believe you take two months and rebuild a restaurant just to come out with a worse plan that you had before, you build two lanes go around the restaurant one lane is strictly for mobile app so it is completely empty. The other one now has 30 cars wrapped around the building and you're not fixing the problem. GM really needs to be questioned on their choices. don't plan on being on time for work if you eat here read more

I swear the best chickfilA in North Carolina . They always keep the same energy I remember I forgot my wallet at home and they still gave me the food and said come back when ever to pay for it. It took me two weeks to pay for it because I'm a flight attendant and I was flying a lot but I did go back and pay. They are always happy. Who ever is incharge of training And hiring employees are freaking awesome and they need a raise. read more

Chick-fil-A - My ticket - Fast Food Near Me - Indian Trail, North Carolina

If I could give zero stars I absolutely would. I ordered breakfast from their today and got a hash brown scramble bowl with extra cheese and I did not order a dead fly in my food but that's exactly what I received! So disgusting and disturbing! I will not be back after coming here multiple times a week for years they lost a very valuable customer. Chick-fil-A do better that's disgusting read more

Chick-fil-A is great every time. It's always consistently delicious. This particular location surprised me today with their efficiency at the drive through. Our line was at least eight cars deep and we had quite a few menu items. Total weight time was less than five minutes. Are they paying their employees a lot more than other fast food joints? Why are they so much better than a place like Taco Bell? I don't know what it is but I hope they keep doing it. read more

I love the spicy chicken sandwich from here it's delicious and I also love the chicken and egg salad they taste delicious. The people on the drive truth are very nice and friendly read more

They didn't have any milkshakes and the children working here care more about talking with each other than serving you. Manager should do better at getting them to do their job read more

This is one of the busiest Chick-fil-A because it is on Independence Blvd. The staff if friendly and your meal is served quickly. Have used both the drive through and dine in at the restaurant. Always order the Chick-fil-A Chicken Sandwich, Waffle Fries- they are so addicting and unsweetened ice tea. It's like a weekly treat. read more

This is a great location. They are always clean and have good customer service. It's the only chick fil a in Indian trail, but they certainly are worth it. Fresh food with healthy options is always a plus. Drive through is different where you have a person outside taking your order and paying at the same time. It's comparable prices to other fast food competitors. I recommend- eat more chicken. Lol read more

Always fast. Always good. Never disappoints. Great customer service. Enjoy this to the max read more

Chick-fil-A - Drive thru - Fast Food Near Me - Indian Trail, North Carolina

The teamwork at this location is immaculate. Three long lines, got in and out of the drive through in less than five minutes. McDonald's could never with half the capacity. read more

So everyone mostly knows Chick-fil-A. I mean the food is great, actually pretty darn good. Milkshakes are the bomb. You can go healthy with any meal practically. Staff is always friendly, clean restaurants, and the drive thru they have down to a science. Since the pandemic I know for me drive thru seems easier, and so does everyone else! This particular Chick-fil-A has truly conquered this potential problem of take out and drive thru. They have designated spaces to curbside delivery. This is great because you enter the space number and they don't have to try and figure out which grey car your in. (Or red or whatever) Some have it where you just park anywhere. It's a lot easier than the drive thru, just order it on the app and they come right out. This is by far the best way in my experience. read more

Pleased to give 5 stars always to an establishment that worships on Sunday and encourages employees and us to do the same. We came in today a party of 8 and 2 grandkids and were waited on by Aamar a fine, polite,patient, and friendly employee. This 5 stars is for him. read more

we love chick fil a but for the third time in a month we came for a shake and the machine was down. Disappointed!

We used curbside pickup today through the app. The order was correct, hot and quick once we pulled into the parking spot. These folks do it right! read more

Grossed out that I slurped up a nail in my lemonade, upset that chic fil a employees are probably not taking sanitary precautions especially during these times! read more

Chick-fil-A - Nail - Fast Food Near Me - Indian Trail, North Carolina

Always something wrong with order--tonight I had to wait 15 minutes for a milkshake--sighhh--gave me time rethink my life decisions--missing a straw, chicken nuggets no sauce...always something, wait times annoying here--drove off annoyed again, wish my kids didn't love it. read more

Dear Sir or Madam, I am in receipt of a letter from Chick-fil-A CARES, which included a "Be or guest" card good for one free sandwich, as compensation for poor service at one of your franchises. To say the response was feeble and inadequate would be couching the sentiment in the kindest of terms. I feel rather insulted by your attempt at restitution. My family ended up sharing two sandwiches among the three of us for our meal. While not worst of situations, far from the best. For a sandwich missing from our order, you essentially offered a refund that can only be redeemed at Chick-fil-A, and only certain ones of those. For you to offer a "free sandwich, on us", a sandwich that we already paid for but didn't receive, is an affront beyond the pale. Needless to say, I am now only further incensed by your recent communication. It is my wish that you will use this as a learning experience and treat your customers better in the future. Of course, I won't be one of them. read more

Well run CFA but, beware, located on an always busy, congested corner of 74 near Metrolina Christian Academy. We are regulars here and at least one of us eats here two or three times a week during the school year. Consistently good food and excellent service as one would expect from CFA. read more

I've always heard the people who work at Chick-fil-A are extremely nice and are basically angels sent down to give you amazing chicken and send you off with the most pleasant well wishes. This place didn't disappoint. I've never been to any other Chick-fil-A, so I'm not used to the service they provide. The chicken was hot and came out fast. However, I'm not too sure about promoting a business that is anti LGBTQ. read more

Their grilled nuggets are simply delicious! Great for keeping your New Years resolution! Great location too! read more

Completely disorganized. After waiting in line for over 20 mins at 2pm on a thursday, I encounter an employee that was less than friendly and refused to make "well done" fries. I asked why and she said "because it compromises the product." To which i replied: yes it makes it better. I'm a customer and I prefer that they be crispy and she said she wouldn't do that. I imagine the real reason is because it takes extra time. The cost of a combo is up 30% and the customer service is down substantially. Won't be returning. read more

Terrible service, should be out of business. Out of food is what was told to my family but that is hard to believe

Love this Chick Fil A. The workers are always friendly and welcome you as you walk in. Great location on Independence as it's not busy with only one by Mathews. The food as always is good and the store is always clean. Just a good Chick Fil A store. read more