Ohh, I totally understand why this location has 2 stars as a whole. First, drive thru is faster. So, pull aside and order then pickup at the drive thru. Second, they close all the drive up stations as we sat awaiting our order at Stall 13. 3 other employees came out to chat or hang about. Ordered online sans tomatoes .... GOT TOMATOES. I'VE NEVER EXPERIENCED A slushier with no sugar alas first time for everything. The order took so long 3 drinks melted. They couldn't figure out who ordered the $7 value meal so poor car hop ran around asking. read more

Let me preface this by saying that I NEVER leave reviews. In my opinion, good or bad service speaks for itself and doesn't require my two cents. However, the sheer frustration I have with this Sonic compels me to speak out on just how bad this particular location is. This place is run down and borderline defunct with how bad it is. Chronically understaffed and mismanaged, you can guarantee that you won't be speaking to anyone in the restaurant for upwards of half an hour; and whoever eventually takes your order is unlikely to be very enthusiastic about it. Don't count on things to improve after dark either, you will likely be ignored entirely by the skeleton crew operating at night. Sometimes there is only a single person running the entire restaurant. The place is a mess every time I visit; trash strewn across the floor, cockroaches on the walls, grime on the windows. I find it harder to convince myself to come here with every visit. The food itself is fine, same as every other Sonic although clearly no love was present at any point in its preparation. Typically, my orders are not deliberately delivered at all, instead thrown together with all the effort of a pigeon's nest. More often than not, food is poorly prepared and carelessly packaged before being handed to customers. You can expect your food to be cold. Ambiance? Inhospitable Food? Unremarkable. Service? Abominable. I do not recommend eating here, especially in the evening. If you're looking for a place to eat, this Sonic Drive-In should not be your first pick. This building sits on the side of the highway looking sad and run down as it gets neglected by its management like a dead house plant. Frankly, is equally depressing and frustrating. I don't know who is in charge of this location but I would implore them to reconsider their approach to running a restaurant. read more

With the number of terrible reviews, I am going to add my 2-cents because my experience wasn't near that bad. 1st, in case you're not familiar with Sonic, the menu is quite good, with a broad variety of items, especially in the drink category. We ordered in advance on the app, which may have saved us on the wait time. Our food was delivered as ordered and tasted fine. The server was polite. The relatively new Smashburger met my expectations, as did the onion rings & Blast drink. The facilities are kinda worn, like the place has been there a long time, but the ordering screens are modern and large. Gotta give a 4 on this visit! read more

All I order were two drinks. The service is incredibly slow. I went through the drive thru and sat for 15 minutes waiting! The line waiting behind me was 4 cars deep. I know they are short staffed but this is ridiculous! read more

Can't get any worse. Food was just bad and poorly packaged, and it took over 15 minutes to order at the drive through. The food came out quickly after order but incorrectly (of course). With only one car in line, this should never happen. Clearly there is an issue with management and staffing otherwise there wouldn't be a 1.5 starting. The result is one of the worst experiences possible for the customer. read more

Wait takes forever, food is always wrong, very gross and not worth the risk to even attempt to get food here. Some places are better off just closing. read more

Don't come here unless you want to wait 45+ minutes for your food... I left at the 45 minute mark of waiting for my food.

Literal trash. Forgot half my order after my confirmation twice that everything was there. Gave extra onions instead of no onions after specifying multiple times there is an allergy. Food I did receive was garbage. read more

I'd give zero stars if I could, I should've checked Yelp before placing my 1st in app order which I never got. Hopefully I get a refund. They never processed my order nor came out to service any of the 6 vehicles waiting. Turned the lights off and closed at 9 like no one was waiting for over half an hour for our orders. DO NOT SUPPORT THIS LOCATION!!! read more

Drive-thru was either not working or was unstaffed, but had no signage to indicate it wasn't working. Multiple cars just waiting for nothing before leaving. read more

Must be the absolute worst Sonic in the CLT area. So many times we have gone, because we are Sonic fans, so many times we left with either no food, wrong food, or frustration. So poorly managed and run. We've decided to just abandon this location. read more

Ordered and my wife was in a car next to me. I order no problem and she order 60 Seconds after I ordered my wife was told 30 mins wait on food and there was maybe 6 cares total. This might be the longest "fast food", don't waste your time going here they don't have any idea what's going and when asked why it's taking so longer they didn't have an answer. No sense or urgency or organization. read more

They are slow. Probably short on staff. Almost every visit they are out of somethings on the menu. The ice cream is out all the time. They are really running this place into the ground. I expect it to close. It used to be a favorite read more

I had to edit this. I initially left a five star review. This Sonic, for the past few years, has been HORRIBLE. Poor management, poor training of team members and appalling service standards plagued this location and it was a wonder that they didn't close it. I have been T-boned by a truck while waiting in the drive thru line at this location and the staff working at the time didn't even come out to check on me when I was clearly stressed. Other patrons in line made sure I was okay and helped me get out of my car as I was trapped. That same day while waiting for the police to arrive for the accident report (as the guy who hit me with his truck fled the scene) I watched the staff members pour out into the parking area fighting and arguing with unprofessional vulgarity and I couldn't believe what I was witnessing. I have often had to drive to another Sonic location because this one was closed early, and I've often left after waiting for decades while their short staffed team attempted to manage a lengthy drive thru line extending around the building with no hope of forward progress. I would go a while without visiting this location and then try it again in hopes things changed, and sometimes there was hope- especially in the mornings, when they had hired a new friendly face that exuded the personality changes this Sonic needed- but because of the poor management situation none of these incredible people stayed and things would return to the usual disparity. So why the initial five star review for a place that clearly doesn't deserve to even exist in the first place? This morning, I stopped by as there was no one in line and no one waiting at the kiosks. I wanted a bag of ice and a few drinks. I couldn't order ice on the app so I would lose my half off discount on drinks not ordering through the app. It's often the little things that make the greatest impression. The kind, pleasant, cheerful young lady helming the drive thru (revealed to be Kaylynn, admirably the new shift manager) gladly offered the half off of the drinks and promptly prepped a bag of ice for me. When I pulled up to pay, a warm greeting ensued as the new General manager (his name is Tony) and Kaylynn both came out to greet me and hand me the items I ordered. These two alone are worthy of a 20 star rating. So I would like anyone who views this review to disregard the poor ratings this location has received thus far, because although it is warranted for the past, it clearly is an unfair rating for the current assembly of constituency in place at this Sonic. This new management team is exactly what this Sonic needed, and I hope they can find and retain like hearted and minded individuals to reflect the new, clearly positive culture they imbue. Offering $13 an hour to new hires (as the sign indicates) may not be as high as it should be, but it's a start in the right direction. I have high hopes for this Sonic under the new management team. So, this five star rating is for the absolutely outstanding new start that Tony and Kaylynn represent. That being said, I had to come back and change the rating. The reason? A few days after I first posted this, I discovered that although the morning shift may seem to be an improvement, the night shift remains exactly the same. I experienced a ridiculously long wait despite ordering on the app for curbside pickup. The drive thru had only a few cars in line yet they waited around 30 minutes. I waited that time to finally be told by what appeared to be the single worker that they were out of sweet tea, which is all I ordered. Usually when they are out they brew more. So this made me wonder if they were out of actual tea bags and couldn't brew more or if they were out of prepared tea and just didn't bother to replenish it. I requested two Route 44 cups if ice instead, deciding to grab a gallon of tea somewhere else as it was getting late and it was to accompany a late dinner at home. I waited an additional 20 minutes for absolutely no one to bring me two cups of ice so I left to get the gallon of tea before it got later. I returned seeing that there were only two cars in line at the drive thru, and only a handful of cars parked at the kiosks, so I risked it. And sat there behind one car who was waiting for someone to answer the speaker. It was as if no one was home. I grew angry and pulled out of the line. I got my cups of ice from QT, down the road a few miles. Passing Sonic on the way home the same cars were still sitting there along with an additional car that was circling the parking lot of Sonic when I left. I then noticed that it wasn't just Sonic. Every fast food restaurant in the Indian Trail/Monroe area of the Charlotte metro is plagued by poor service, disappointing food that you regret ordering afterward, and long, painfully slow wait lines to acquire said food. I've often bypassed the area to get drive thru or curbside food elsewhere. read more

Worst customer service ever ! I called for a pick up order and this nasty hag answered and said sorry I don't have time to cook your order . There were 2 cars in the whole place !!!! I was like can you at least give me my money back and she hung up on me and didn't process my refund or answer the phone after that . I had to call corporate to get my money back . This place needs new management fast or I foresee them closing . I think this was actually the manager doing all this . Listen if you hate your job don't take it out on your customers . Not okay read more

Absolutely awful experience. Person on intercom was extremely rude. There was no confirmation the order had been placed, she just went silent. Food arrived stone cold and wrong. I tried to pay and was told it was already paid for (but the screen didn't prompt me to pay). Later found it was the wrong receipt with the right order. Then carhop had to take my card inside to charge it. Receipt says cash w wrong amount. I hate being that customer, but after terrible service three or more times--I just can't justify coming back here. If you have another option, go with it. read more

Just for my amusement, I stop by to see if this Sonic is able to get it right. Today they weren't taking orders because their system was down, again. The time before that they gave me the wrong drink. It doesn't matter though, they are all just watered down anyway. Their food is never fresh, and the ice cream machine is usually not working, sometimes even the ice machine is not working. This Sonic is dying a slow death. read more

Came with the family 5/15/22 and the woman working here was BY HERSELF going triple time trying to get us and other customers taken care of. She was sweet, she was friendly, she was going as fast as she could with no one to help her. Sonic please give this woman a raise!!! read more

Stopped here for a late afternoon treat with my toddler. Pulled into one of the parking spaces & someone came out 5 minutes later to say they're only doing drive thru. Not the worst situation, just odd that there were no signs and people kept trying to order at those parking spaces. We ordered a small "jumbo popcorn chicken", a Diet Coke, and a vanilla ice cream cone. They gave me a coke instead of the vanilla ice cream cone. When I told the guy that's not what I ordered he started reading the ticket to me. I told him there was a mistake, they probably misheard what I said. He stared at me for a minute before I said "I don't want the coke". He said he could fix it. He came back 7 minutes later with a milkshake saying "this is the closest thing we have to an ice cream cone". If someone from Sonic reads this, 1. Put signs up if you're drive thru only 2. Vanilla ice cream cones are on your menu, please let your staff know 3. The "jumbo" popcorn chicken is tidbits of fried breading, so maybe rename it. read more

Awful!!! Always takes forever to take your order. Sometimes 30 min wait on food or drink!!

This location is VERY VERY slow. Waited over 15 mins for a large water and Mozzarella sticks. Food was ok but don't come here if you are in a rush. read more

Stopped at this location for my favorite number 1 single with tots and a sweet tea. Everything was made to perfection. I relieved two mints and ketchup without asking. The drive through didn't have its own window so it puzzled me to stop near the doorway to have my payment taken. It took a minute for someone to assist me but I was greeted and on my way once the payment was processed from the inside. It would be handy if they had hand-held devices for that especially to save time. read more

What a Door Dash disaster, waited 25 minutes for order to be delivered. Didn't even have the order when I arrived, said tablet was down. Even call while waiting, no one picked up. I told the customer to try calling to bitch. Manager and works appeared to care less. read more

The black lady worked here was so rude. I didn't have enough time to look at her name. I came to pick up a Uber eat order (this was my first time delivery for Uber eat). The app told me to park and enter to the restaurant to pick up the order. However, there was only drive through spots. I accidentally came through the door with the small note "employer only" that I couldn't see before entered. That black lady yelled at me loudly "get out". I got out right away and saw the note... I was looking around to see if there was any other door, but I didn't see any other door to come in. That lady put her face out asking what do I need. I said I need to pick up an Uber eat order name... she said it was declined without checking.... I was wondering why didn't she just tell me that I came in a wrong door instead of yelling get out... And why she said the order was declined while the Uber app didn't say so.. read more

This sonic sucks!! First, they told me their milkshake machine was down, and the people in front of me had shakes. IT IS A SIN TO LIE! Second, all I ordered was tater tots and they were so cold!! HOW DO YOU MESS UP TATOR TOTS!! I WILL NOT EVER GO HERE AGAIN AND I HOPE YOU NEVER DO!! read more

Every time I go they either close early with no warning or the ice cream machine is down. And all the employees are extremely rude. Don't go

Tia had a awful attitude towards me today, correcting me and telling me there weren't certain items on the menu today. The food was cold and stale even tho they took 15 minutes to get my food, wtf is this, shit was awful, below mid read more

Just waited for 15 minutes for a large tea and frozen lemonade. Every time I try this place it is worse. Then had to wait again for my change because she didn't have anything to make change with. read more

Sloooooooooooow service. Half the time drive through only. I had to wait 30 minutes for a burrito and tots. Once our order ended up on a broken screen in the kitchen and forgotten about. The workers are nice and competent so I suspect management needs to fix something in a major way. read more

I ate here for the first time and I really enjoyed it. I got a hotdog with tots and a blue raspberry slushy and my mom got 2 hotdogs with fries and a sweet tea. The only reason why I gave this a 4star is because the wait took 30 minutes for our food and my moms fries were cold and really soggy and they just didn't taste good. I recommend it but make sure you have at least 45 minutes of your day and also don't get there fries. Other than that it was really good. read more

Terrible experience.. my friends went there and had the absolute worst experience... that waited for 30+ minutes and then the waiter told them to "fuck off"... it's completely unexceptional for something like that to happen. No one should be treated the way they were. I have heard a lot of bad reviews from this specific location and I will never go there because of the uncleanness and awful customer service.... Highly wouldn't recommend!! read more

Good, fresh food. The car hop brought our food promptly. Never had a bad experience here. read more

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Well went to this place figuring it would be alright havent had Sonic in years, Well to my surprise I should have read other reviews and avoided this place, took almost 1hr to get the food slow as shit, Snails and Slugs move faster. Food was nasty my dog didnt want to eat it either thats saying alot my dog eats everything. I used my card to pay you know the contactless payments, Well a big surprise to me is when I checked my bank account and found fraudulent charges on my card after using in this place so just to show they have hired crooked workers. If I was someone looking for fast food I would just avoid this place. Now I have an open case with my bank for charges that I never approved of from a worker in this establishment. If you do come here pay cash they can't steal your change from you. Or best yet "JUST AVOID THIS PLACE" hate to see this happen to someone else!! read more

Love getting a nice dog from here, go to late night sporadic craving. Sometimes they take a while to get your food out but it is always fresh and correct. Anddddd they are open late! read more

Workers are very rude. Told me they don't do takeout orders. I asked again and she said ok then. As soon as I finished the order, she hung up. When we got the order, it was wrong. read more

Sat here for about 40 minutes for a sonic blast. My ice cream was completely melted by the time I got it :(

So, I am done going to this location. I supported the new owner a few years ago when he said things would change and get better at this location. Well, it has not. How long does it take to fix speaker/where you order if you do not go to a stall? The stalls, well, only about 5 at any given time are working, always a paper indicating it is not working on most.Today, I stood for 20 minutes at the patio spot, finally i get someone that asks to take my order, but guess what, we have a famous mcdonalds issue that I encountered just 2 weeks ago as well as today. the ice cream machine is down. Are you for real??? Is this still broken from 2 weeks ago and if it is, why is it not fixed yet. Maybe put up your little white papers that you have now become famous for to indicate that there is no ice cream. whatever sonic...I so know you will not miss me and I will not miss you as well.You can delete my fb comment, that is cool, hence why they have other places to review, which I so will do...thanks sonic read more

waited for 40 minutes trying to pick up a doordash order just to never get the order and not even a response from the drive thru.. DO NOT come to this sonic unless you're willing to set up a tent and camp out for your food bc it might take a few days for the zombies that's work inside to actually do their job. read more

Unbelievably slow. I mean, molasses in winter, slow. Food is fine, but 20-30 minutes wait time in the drive through. I could have driven to the next state and gotten faster service .... read more

Terrible service. Took forever to get to my order and they were out of cookie dough and chocolate !!! Rude staff RAWR