I've never had a bad experience at any chick fil a location ever... until today. I always order through the mobile app & it's always the same process. This time for some reason it didn't give me the option to pick up through drive through but I hit send thinking it would give me the option after but it didn't. I was already in the drive through so I proceeded to the worker & was told I have to go inside even though I explained the situation. She walkie talkie the manager & he said this one time "he guessed" they would give it to me but next time they won't. I then proceeded to the pick up window where both a male & female manager were looking at me ugly. It apparently threw off their entire organization because it was so hard to grab my order from the inside pick up area & bring it to the drive through window lol I don't suggest making human errors at this location. read more

There was a roach in the bathroom, not only but they forgot my child's nuggets . Disgusting. And the buffalo sauce is too watery read more

Chick-fil-A - Literally a roach in the restroom. - Chicken Shop Near Me - El Paso, Texas

I just had such a great experience, I was greeted with the most positive and kind attitude by Jake. He went above and beyond to provide great service! read more

Elija j was really rude me and my family were trying to see what to order because we didn't know and he kept sighing and giving a lot of attitude. read more

How can nuggets be burning hot and slightly pink at the same time? Also, the station where one can get ketchup or napkins is gone. This franchise is going down the tubes. I came here out of convenience but I'm not planning on returning. Poor quality of food. read more

Went through the drive-through, ordered two spicy chicken sandwiches, a milkshake and a Diet Coke. The guy took it upon himself to make the sandwiches into meals and didn't give me the diet Coke, but just a regular Coke which I couldn't drink because of so much sugar. read more

Good customer service and food is always fresh thank you for everything you do and keeping the restaurant clean.

Always fast and friendly service. I love everything I have tried on the menu. The Mac n cheese and waffle fries are a favorite. The wraps are Delicious. The service is always pretty quick. read more

The food is good. Not the same vibe you would get at another chick-fIl-A when it comes to customer service. They also forgot to put my fries with the meal I bought. That's all I have to say. read more

Tristan is an absolutely amazing worker. He is very outgoing and extremely generous. and the food is always wonderful! i highly recommend :)

Finally a Chick Fil A that doesn't give us chewy chicken nuggets. Ewww, yes chewy. Drive thru line moved very quickly, even though there were about 5 cars ahead of us. The employee that took our order was very friendly. The food was very hot when we got it and our fries were hot and crunchy. The nuggets were the best and we were happy we didn't get nuggets with chewy pieces in them. Our order was correct and our food was great. They have plenty of parking in the front, and this location gets very busy as well. read more

Chick-fil-A normally does the free 8 nuggets or ice cream cone when I bring in my daughter's report card as a reward for her. I came in and was told that they don't do that here at this location. read more

I come here almost every morning & recently they've been messing up my order every single time ! Instead of what I ordered they give me a bag full of biscuits! Not good at all ! read more

Have been here several times and have had good experiences except the one time I ordered catering pick up. I ordered ahead of time, they had my information in advance I even called to double check if they knew about my order.. when I arrived to chick Filla I was in a rush so I used the drive thru. Sadly, the staff asked me to come in. I had to wait for everyone in front of me in the drive thru to get their order. I even mentioned to the staff in the window that I was running late and I needed to get the order, she also asked me to come in. I parked, I walk in the restaurant and the manager said my order was not ready because my card had declined. (Then I remembered I had not changed my billing address in my chick filla app) So, I paid in person right there with the same card, I waited while they prepared my order etc etc.. Yes, I was super late for my event. Well, their food was still good .. 5 out of 5. read more

My side salad looked like it was half eaten already. Soggy teeny tiny salad. It was my first time here and last . read more

Chick-fil-A - What I ordered vs. what I got - Chicken Shop Near Me - El Paso, Texas

I must say I at times must have taken other Chick-Fil-A's for granted. The service here is by no means near the level I've been accustomed to others nationwide. I am unsure as to whether or not there is a quality control department that reads this, but if so, hopefully they can take this as constructive criticism. I am probably as unbiased and fair critics as they come. The food is usually more or less the same whichever location you go to. But I can say with absolutely certainty from my personal experience that is not the case. Here at this location I have had the worst waffle fries I've had from any fast food experience. They were burnt. I always use a fork and dip it in sauces. When I would attempt to use my fork it is as though you and anyone around you will need eye protection because the crumbs fly all over the place and nearly to the floor or across the table. That's no exaggeration. The grilled chicken nuggets were also bad. How that was is that there were some type of strings attached to 2 of them and didn't taste right. Something gritty inside one of them. If it was the outside then it would be safe to presume it was dropped or overly seasoned. But that's not the case. The service was the least attentive of any other location. They drop off your order and that's it. Not like the other friendly locations where they greet you, ask if you need anything such as a refill or sauces, etc. This location, no greeting, not even at the register. I'm not particularly nit picky with stuff like that. But when all locations have set the standard, when the standard isn't met it sticks out like a sore thumb. If I were a franchise owner, I'd like to know how my employees are screwing up and or excelling. I don't mean to be so pessimistic on this review, however, my last Chick-Fil-A visit was the best I've had and didn't get a chance to review them. read more

The North Hills CFA never fails to deliver fast and famously friendly service every time I come. My friends and I always default to eating at this CFA in our area whenever we want to get together while eating out. Their waffle fries have always been fresh and hot, and their Spicy Chicken deluxe sandwich is always my go to when I eat here. And the owner is very friendly and always has great coupons on the CFA app when you choose the North Hills location as your local one. read more

Love the food and service. Fast is not a verb that really explains them... they are great and know how to run this business that helps out community! read more

Usually chick fil a never disappoints me, lately they have. About a week ago, I came to chick fil a and they asked for a sauce and I asked for ranch and I barely got any. That ranch was no where near enough for mine and my sisters waffle fries and the big meal we got. We were really disappointed but we decided to give chick fil a another chance today. We asked for two of their delicious brownies and were charged for them but didnt get any brownies in our bag. By the time we noticed it, it was too late. We will never stop going to chick fil a. Chick fil a is a very good place for food but watch out they might forget and charge you for your brownies! read more

I got the new Peppermint shake today and was 100% dissatisfied. It was the size of a small drink and cost more then a large shake at places like Whataburger. It cost $4.29 I wish I would of just cancelled the order. Got home 3 hours later I was barfing bad. Will never order a shake from Chick--fil-a. read more

Chic Fil A beats all. And if you have something bad to say about Chic Fil A , it's probably your fault. Keep doing you Chickie

I've always had decent service at this location, the workers are very friendly, they get the order correctly, and they are normally fast and prompt. This morning took a lot longer than normal. I pulled into the drive thru excited to see that I was the only car present. Until I turned the corner to see a vehicle already waiting. Ok. No biggie. Until 8-12 minutes later they finally received a bag of food. I understand some customers order lunch during breakfast or have complicated orders, but this was just once in the 68263728 times that I come to this location. It's surrounded by several other fast food locations, Walmart, Ross, pet places, shoe and clothing stores, so you can use this chick fil a as an excuse to go shop. ;) The breakfast is fantastic! The iced coffee is good. The lunch is also great. Can't go wrong here! read more

See all

As a frequent flier, this establishment has become my go-to stop before heading home from the airport. I am always floored by the genuine care of the staff, the freshness of the product, and the speed of delivery. Whether I order through the drive-thru, the app, or the lobby, the experience is always excellent and one that I look forward to! read more

The chicken sandwiches have been good all the times I've went, they've never gotten my order wrong. brownie was actually really good too, definitely a good location. read more

First let me say that this CFA is continually one of the cleanest restaurants I've ever been to, even ever they're busy. Second, this location has dinner of the best employees; super friendly and helpful. The food: this location is up to standard. If you've never Chik Fil A start with their famous crispy chicken sandwich (number one combo). Its magic. Beautiful brown crispy outside with juicy white chicken on the inside. Not sure what Illuminati magic they use, but its perfect combo. There's a sweetness to the batter that matches the crunchy pickles. I recommend the Chik Fil A sauce which tastes like barbecue sauce, Dijon, and mustard. My son likes barbecue sauce; to each his own. You can't go wrong. The waffle fries: hands down some of the best fries anywhere. Bonus: they have the Heinz dip or squeeze ketchup. I know that's not a big deal for some, but for fry aficionados, its awesome. Breakfast: one of the best. Get anything with a biscuit. I like the chicken biscuit. You get the magic battered chicken with a fluffy sweet biscuit. The tots are good. I'm usually not a tot or hash brown fan for breakfast, but these are one of the only tots I eat. Another bonus: they're consistent. I'll always be back. Never get tired of this place read more

See all

I love chick fil a, I'm a loyal customer who has always frequented chick fil a. I'm from south Florida and all the chick fil a's down there are always super crowded and not always the best service but this chick fil a has impressed me. They are very efficient, nice staff members and it's never a long wait like others I've been to. This location has a lot of curbside spaces which are very convenient considering the other locations I've been to only have like 4-5 spots and always taken. This is my favorite chick fil a that I've been to by far!! read more

Always a good experience. Rarely do they get the order wrong and when it is they are fast to fix. Food is always good.

Chick Fill A is awesome, the nuggets, the customer service, EVERYTHING!!! I recommend going if you haven't

Absolutely love their Market Salad. Nothing wrong about this. The drive thru is quick and efficient. You have to try it!!!

I've never been disappointed with this location. The staff is friendly and diligent when preparing your order. I use curbside pickup and am impressed with the speed and accuracy of the team here. read more

Long line, dirty tables, and two managers taking up a table to talk shop. I really wish these managers would jump in, free up a table, or go hide in the back where they may get more work done out of sight. I get it that these visits need to happen, but guests don't want to see it. read more

Chick-fil-A - Chicken Shop Near Me - El Paso, Texas

All the tables are very dirty and the customer service is horrible. I have never experienced something like this in any other Chick-Fil-A. Plus the floor looks like they have not swiped for a long time. read more

Amazing service.. We stopped at this place after a long drive from NM, and the elderly lady helping that day was so wonderful.. She made sure that we have what we need.. she has been checking if we need anything. Definitely exceeded the expectations.. Kudos to the service! read more

This is my favorite place period. I can eat here for breakfast, lunch and dinner without getting tired of it. The chick-n-minis are amazing!!! I love the cold brew iced coffee in the "original" flavor; I can't get enough. The harvest salad is mouthwatering and filling. I like to substitute the dressing that usually comes with the salad for the light balsamic vinaigrette. The frosted coffee and the chocolate chip cookies are so good if you're looking for a treat. I could continue reviewing everything they have but I believe it is best if y'all just go and try it! So far I have yet to try something I don't like. read more

Chick-fil-A - Cold brew iced coffee original - Chicken Shop Near Me - El Paso, Texas

This is the 4th time this Chick-Fil-A has messed up my order. It's run by a bunch of idiots who can't get anything right. I moved into this area and the first time they forgot my drinks. The second time they got the wrong shake and every time they forget something like sauces and I have to remind them every single time. When I do remind them they're rude. They're unlike the other Chick-Fil-As I go to and the only reason I go is cause it's close but this will be the last time. read more

none of the food was ready during lunch rush and we got O.S.S from school for a month for being late to class

I ordered my food via the the Chick-fil-a app and it wasn't even prepared for me at the curbside. That is soooo not cool. There wasn't any lines in the drive thru nor inside. Thats very unacceptable. I hope this place gets their act together. read more

I love this place!!! The employees are very respectful and always have a smile on their face. I love that they say, "My pleasure" they could teach everyone that works with the public a few things!! It is worth the drive to come and get a chicken sandwich from here, not only is the food awesome but so is the customer service!!!! Well done Chick-fil-A.... well done!!!! read more

Before placing my order I informed the employee I had constant issues with my order being wrong. The issue is that I order the market salad, with extra blue cheese on the side. Every time for 5 orders straight they have gotten it wrong. All I want is the salad, just however it comes normally, with a side of blue cheese. However the last time I ordered this I got no blue cheese at all. None in the salad or on the side. She assured me that it would be made correctly this time and told staff over her mic to make sure the salad is made the same, just an extra cup of blue cheese is added to the order. I confirmed with her again that I just want a side cup of cheese with my order. I confirmed 3x. When I paid I also confirmed I would receive extra blue cheese on the side. When I received my salad I asked a 5th time if there blue cheese was in the bag on the side. She confirmed there was. I foolishly did not check the bag. When I got home, no blue cheese. Even after confirmed five times which is beyond ridiculous for such a simple request. When I got home I also noticed I did not receive the spicy delux sandwich either but received a regular chic fila sandwich. This issue with just asking for a normal salad with blue cheese happens every single time I have visited this location, which is 5 times now. read more

BY FAR my favorite location of any Chick Fila. The staff here is wonderful, food is always amazing and management takes an active roll with customers. Prior to COVID we ate in the dining room and they took extra precautions and were very good about cleaning, not cross contaminating, etc. Even with the busy drive thrus the food is always fast and I give props to the staff for being so busy and still friendly! read more